Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  

Review Details

• Review fromTasha B

  Date: 12/29/2024

  1 star
  This company is Absolutely Horrible. **************** never understands the problem nor resolves the problem. My mom moved into a home with Vivant security system installed. She had to activate the system only upon moving in. After a few months she decided she couldnt afford it. She called customer service to cancel & kept getting billed for a service she cancelled. My *********** in the summer of this year decided we would have her security system installed in our home. We made an appointment had a payment taken out the person to install service never showed up it became a HUGE nightmare. Countless people in customer service we talked to about installation in which they tried giving us instructions even through a text message. We never ended up having any of vivants Security system installed with all the confusion. Its as if no one could comprehend what you were saying. Vivant continually billed us month after month as my *********** continuously called asking why we are being billed for a service we do not have. We had to send countless emails back & forth as they asked. I had to call my Bank to stop any payment ****** was taking out of our account and for reimbursements that were never the same amount. I am now getting bills via email over $100 now for a service I never had with this business.

• Review fromAli C

  Date: 12/29/2024

  1 star
  Holy Sh**! thank God I read all of these reviews first why are they even operating ????

• Review fromTate M

  Date: 12/26/2024

  1 star
  DO NOT DO BUSINES WITH VIVINT! I had Vivint in my home for almost four years. Their customer support is 3 stars at best, their equipment hub is problematic, it is very difficult to customize notifications for both home security as well as their vehicle security and the installation looks amateur. However, all of that doesn't come close to how horrible they are when you try to cancel your sevice. I recently sold my house and moved into an apartment. All of the equipment at the house was fully paid for and left in place for the new owners. So far, I have requested to have my account closed 3 times, each time being assured that everything was taken care of. ****. I was told today that my requests were declined by whoever reviews these things because they couldn't verify that the equipment was paid off. On each previous call the *** confirmed that there WAS a zero balance (which was noted on my account but today I had to do a conference call with the bank anyway). After all of that my account is still not closed. I was told today by a "supervisor" I need to wait 10 business days for my request (the 3rd one) to be reviewed and hopefully approved. These folks are crooks! They train their employees to try every tactic possible to retain your business and they DO NOT back down. It's the worst customer service I've had in over a decade. I've spent close to 3 hours on the phone and still don't trust that I'm not going to have to call a 4th time. Do not make the same mistake I did, look elsewhere for home security.

• Review fromEmily B

  Date: 12/26/2024

  1 star
  They have been scamming us out of money since we stopped our service. In May I paid all the fees they said, we owed to turn our service off. In June they took money out of my account , each month this continued. Each month I called, they told me, yes they saw where I had cancelled, and they would return the money to my account. It never happened. Finally I stopped Vivint on my checking account two months ago. Now I am getting collection notices. Called again they repeated the same thing. BEWARE OF THIS COMPANY!!!!

• Review fromBrenda M

  Date: 12/24/2024

  1 star
  Everything about vivint is horrible. I had a vivint tech do all my hardwiring on 2 outdoor cameras and 2 door bells, 2 smoke/CO2 detectors, which the batteries die every couple months and is very inconvenient for me to find and climb a ladder in the middle of the night to stop the alarms, and the indoor motion detector.The cameras are horrible quality, they lag so bad that Im unable to see the event until much later, if I zoom in it freezes or glitches. Poor poor video quality. Im stuck in a very expensive contract with a service that does me NO good! I am going to purchase something else for security purposes.

• Review fromGabriel R

  Date: 12/24/2024

  1 star
  Do not do business with them!!! After years of service, we had an alarm that they did not follow up on. When we called to ask about it, they stated that our main panel was obsolete, and we would have to pay for an upgrade in order for their system to work correctly. I continued to press them for information and was told that the system had been obsolete for months and an "investigation" would be started to find out why we were never told. They never were able to tell me why and now, I am not able to cancel the service. I have been assured twice that it has been cancelled after repeatedly telling them that I have no interest in staying with them. In the process of trying for the 3rd time.

• Review fromHannah T

  Date: 12/24/2024

  5 stars
  I love my Vivint system. It has saved my family. The monitoring department is such a saving ****** I only wish they didnt use a third party for technical support department. I usually have to call during the day because at night I get people who dont know English well at all or what they are doing.

• Review fromNicholas L

  Date: 12/23/2024

  1 star
  I have been a loyal customer for over six years. I am in the military and they told me they would transfer my service for free. They still billed me $149 for the move. When I contacted them, they said it was in error and they refunded me the money. A day later, I received another bill for $149 for the transfer of service. I have had to call them more than ten times to try to get this resolved. Every time they say it is fixed, then a day later they start with the phone calls, emails, and in-app messages saying I am delinquent in payment for $149 and I can expect service interruptions if I do not pay. I have spent hours on the phone with Vivint, every time having to re-explain the situation and still no progress. The constant harassment and threats of turning off my service has left me with no choice but to cancel service. Also, they refused to compensate me for all of the issues that they have caused.

• Review fromEdwin F

  Date: 12/22/2024

  1 star
  First I was told I wasnt gonna pay for the installation second when I ask the technician about it he said there was no charge on hes end and I ask once more and he reply the same nothing on my end cause I mention to him that when I called to get information about the system the girl that help me told me no charge for the installation cause I was expending about 4k . Second I called back cause they did charge me for it after all and it was return . A week later I get an email saying I owe ****** so I called and the operator said it was for equipment so I explain to her what happen and she didnt know what to do so I got transferred to a manager and he couldnt do anything for me but give me 28 dollars in return . And I did explain my self to him but there aint much I can do to my trial was over I got stuck with it cause the trial its only 3 days

• Review fromSamir C

  Date: 12/18/2024

  1 star
  They lied to me about their product and also the service. They said everything I wanted to hear so they can sell me the equipment. The sales *** said that we would get 5 sensors, but we only got 3. He said that they will come fix the equipment free of charge for lifetime. When I called the customer care they said thats only for the first 120 days after that we have to pay for the tech visit.