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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 2,735 Customer Reviews

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    Review Details

    • Jennifer M

      Date: 09/15/2025

      I would give a ZERO rating if I could!!! A couple months ago I called to cancel monitoring but wanted still to use the ap so we could see the outside cameras... this is not an option. Today I called to cancel service because we never set the system, and the cameras tend to malfunction pretty regularly and I refuse to pay $99 for a technician. I was told there would be a buyout in order to do so because we are in contract(?) until November of next year so we would have to still pay 50% of the monthly monitoring until then to cancel. I AM LIVID!!!!!! These people should be ashamed and so should anyone who would work for them. Granted, maybe there were questions we should have just known to ask but I believe the sales *** should have included all this information before we signed. I am SO ANGRY!!!!

    • ROBIN C

      Date: 09/15/2025

      PLEASE DONOT DO BUISNESS WITH THIS COMPANY THEY DO OT TELL YOU EVERYTHING YOU NEED TO KNOW UP FRONT THEY TELL ME I HAD 3 DAYS TO CANCEL THE SALEMANS NEVER TOLD ME DIDNT EVEN TELL ME THAT THERE WAS A 20 DOLLARS EQUIPMENT FEE THAT YOU NEED TO PAY EACH MONTH I JUST FELT LIKE I WAS MISLEAD TOOK THE ADVANTAGE PLEASE DONOT DO BUSINESS WITH THESE PEOPLES BAD BUISNESS

    • Marilyn K

      Date: 09/15/2025

      We had relocated from *********** ** to ********** WV. We had service disconnected and after many weeks of trying to have installed in new home, we were told that we would be getting 3 months of ************ and then a $10 a month discount for the next 24 months, the remainder of our contract. We agreed to this. That was in mid July 2025. Well here we are, September 9, 2025 and all I have received are emails saying that we are behind in our payment. After spending hours on phone with ************** I have accomplished zip zilch zero... ************ has turned into scam artists....

    • Jenelle G

      Date: 09/14/2025

      I am a Disabled Veteran who decided to give Vivint Home Smart Service a try. I had the service installed in 2023. I have had issues with live view as well as sensors reading accurately almost immediately. I called and made appointments after several attempts of trouble shooting myself. No one vet showed up to the scheduled appointments. I made other attempts to have the issues rectified to no avail. Im. Now moving and was told directly by Vivint that my new address is not within their service area. This was back in June. Ive made several appointments for removal of equipment and checks and balances Vivint kept none. I called I rescheduled in spite of the emotional physical and costly financial stress this has caused they missed those appointments as well. They made a third set of appointments and I received a call at 9pm at night to reschedule. Do not get this service they have no way to contact them if you need to lodge a complaint. They absolutely do not care about meeting your needs unless they can get your money. They are by far the worst company I have ever dealt with period. They only care about money not customer they basically install and then leave you to figure it out yourself. They dont help Veterans or military family their objective is money not their customers peace of mind . Please do not get this service if they had a zero that would be my rating

    • Susan B

      Date: 09/14/2025

      Trust all the negative reviews!! This is not about the equipment, it is the shady business practices and lack of customer service. They overcharged us, we have proof of contract and statements. Spent hours on the phone and days until getting to a "manager", who acknowledged finally they were siphoning money from our card and it was an error on their part. They promised follow up in 3 days. Thank God we audio recorded the whole conversation because they obviously did not ever get back to **. Note to anyone who considers it: record every conversation, save everything you sigh and read the fine print. They will run you ragged hoping you give up.

    • Will Z

      Date: 09/12/2025

      Bought a house with Vivint. Complete circus. Poor and lengthy phone trees, rude and incompetent customer service. With military discount, $45 a month. Ring is $10... Wrong address on contract, had to call a third time. Supposed to be a 14 day trial. They tried to sneak a 3 day trial on the contract of a two year commitment. I called a fourth time and waited on hold for 10 minutes while they tried to get my 14 day trial "approved". I canceled service! Having an average of 1.0 stars on Yelp is tough to maintain, but somehow Vivint has managed.

    • Sheneca S

      Date: 09/12/2025

      Scam Alert. Continue to overcharge each billing cycle after a move. Don't know how to set up proper service.

    • Sydney F

      Date: 09/12/2025

      I am writing to file a formal complaint regarding the sales practices used by your door-to-door representative who enrolled me into a contract with ************************* the time of signing, I was misled about several key terms: I was not informed that equipment and service would be billed separately. I was not advised that I had only 30 days to cancel my service. I was told that I would not be responsible for any payments until three months after installation. I was assured that I could cancel my service at any time without penalty.

    • Jason P

      Date: 09/11/2025

      I was an ADT customer who made the switch with the promise of buying out my ADT contract. Fast forward, my buyout was denied for "not being approved at the point of sale", whatever that means. I'm feeling ripped off and want action. Do not buy one of their systems. They are deceptive in their sales practices.

    • Addison A

      Date: 09/11/2025

      Absolutely nightmare of an experience. 3 hours dealing trying to cancel service when equipment is fully paid off. Can barely understand our loyalty specialist *****. Stay far far away from this company. There are plenty of other security companies

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