Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Systems

Vivint Smart Home

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vivint Smart Home has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 2,756 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Naomi W

      Date: 03/03/2025

      This company is a total ripoff!!!!!!! They charge you $300 for a technician to come out to fix a problem! How is this good business? I would not recommend this company to anyone!

    • Jennifer W

      Date: 03/03/2025

      Do not go with them they will not cancel .. they will not help you or work with . I was a paying customer for years .. once sold house they kept charging me said they can not cancel you until I pay ****!! When I canceled months ago said they dont have record of that. They dont even work with you !!!! Do not use !!!!

    • Mary B

      Date: 03/03/2025

      We are going on our 2nd system with Vivint and both have been worthless since the day they were installed. We are senior citizens **** felt very pressured by *** to ***lace 1 set of non-working cameras. *** would not take no for an answer. Weve had to call for service multiple times due to multiple issues such as Offline cameras, panel making high pitch noise, doorbell not functioning, cameras not recording, panel not functioning at all, thermostat not functioning, fogging of cameras. 3 days after new system was installed we called for service ****re informed we had to pay $95 for them to come out. Cameras remain offline more than they have worked. We want a complete refund.

    • Nina D

      Date: 03/02/2025

      C*** C*** C*** Don't think this brand is better than the others like I did. Go with Ring, or get a watch dog.. u will encounter problem after problem with them. Then support will have u jumping through hoops to fix their faulty equipment. But when that fails, they will offer to send a tech out at ur own expense.. as if I don't waste enough money paying monthly for this junk. Again, *** don't think this system is elite **** of the name brand, I promise u it's nothing but *******************

    • Amee G

      Date: 02/28/2025

      You guys stink I would not find a contract with them. They will not help you with that

    • Michelle L

      Date: 02/28/2025

      Vivint ***** especially if ur handicapped. I was promised theyd help me day or night if I have a problem. It would be free if it was an emergency. The system breaks constantly I tell them Im handicapped and they tell me to get someone to help me. I have no help thats why I made sure theyd come. Oh theyll come. A month later for $100 extra for a rushed call. A month is a rushed call. Oh and they told a handicapped person to get on a ladder and fix the batteries. I guess their promise to come check the system every year is a lie too. Theyve never come once. Im too sick right now to have them come and remove it. And did I mention the equipment has had to be replaced so many times Ive lost count.

    • Jake M

      Date: 02/28/2025

      I was told I had a month for a trial and now I was informed it was three days and I can't get out of my contract. I did NOT sign the paper stating this information and they told me that I'm still liable.

    • Brandon L

      Date: 02/27/2025

      Terrible Billing ********************************** If I could give zero stars, I would. I canceled my service with vivint months ago, yet I keep getting charged! Ive contacted customer service multiple times, and not only are they unhelpful, but they also give me the runaround every time. No one seems to know how to fix the issue, and they just keep transferring me from one representative to another.This company either has shady billing practices or complete incompetence in handling cancellations. Save yourself the headache and take your business elsewhere. I will be disputing the charges and warning everyone to avoid this nightmare of a company

    • Ariel S

      Date: 02/27/2025

      What a scam!! They sign you up for their credit card to buy the system, which they dont tell you is a third party vendor nor are you able to get a hold of them. Their cameras constantly go offline and they just tell you to unplug and plug it back in but that never solves the problem so you have to do this every day. The panels stop working and they dont send anyone to replace them. I will never be suggesting this to anyone!! They do not help you with any issues you have, the app RARELY works, and forget about retrieving video.

    • Jennifer A

      Date: 02/27/2025

      Vivint has provided services that do not work properly compromising the safety of small children and elderly individuals. I would think twice before doing any business with them as their products are not capable of doing its job and can cause more harm than good.

    Vivint Smart Home is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.