Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Vivint door to door salesman (*********************) came to my door on May 11, 2024. He was very pushy and when I said I needed to think about it he offered a ********************************************* obligation to purchase anything. He repeatedly said the best way to think about it was to try it out in my home. He stated I was under no obligation to buy, that if I didnt like the product they didnt want me as a customer, so to just cancel at the end of the 60 days and they would come pick everything up. He showed me that it would be free multiple times on the tablet and sent me an invoice indicating 2 months free. He also indicated I could also cancel at any time I wanted in the future as they understood life happens and it might not always be the right fit. This is what I was told- a free trial to see if I would like to purchase the service in the future. I called after three weeks to cancel as I do not like the system and have only armed it one time. I was told I only had 3 days, not the 60 I was told by their company, so I am now obligated to pay $3108.94 for equipment. I did not agree to purchase the equipment- I was told they needed my social to run my credit, in case I decided to become a customer after ************************************** my name without my permission. The 2 month free invoice I received was apparently for services, not equipment, which makes no sense. Why would I purchase equipment if I didnt want the service?Every time I call the company I get a different answer, am put on hold for hours, only to be told they will call back. No one has ever called backed. They have said they have to speak to the salesperson, and then say they cant reach him. This is fraud and taking advantage of a middle aged woman who lives alone and trusts what people say. I have not paid anything yet, but have been threatened with collections.
Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21842055
Complainant: *****************************;
Vivint Account #: ********
Date of Agreement: May 4, 2024
To Whom It May ***************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ********************** via phone to address and resolve the current issue. For any additional questions or concerns regarding this matter, ********************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE TRYED TO GET THIS SERVICE DISCONNECTED FOR WEEKS BEFORE WE MOVED TO ******* THEY ALSO KEEP CHARGING OUR CREDIT CARD EVEN AFTER WE CHANGED IT WE HAVE TRYED SO MANY TIMES WE BEEN CUSTOMERS FOR YEARS THE LAST CHARGED WAS FOR ****** WHICH THEY SAY WE OWE AFTER COUNTLESS TIMES OF CALLING THEY SAY WE MAKE GET A LITTLE REFUND CHARGING OUR NEW CARD IS FRAUD I THINK I AM SO SORRY TO DO THIS I JUST DONT KNOW WHAT ELSE TO DO.I JUST WANT THIS MATTER RESOLVED THANK YOU SO MUCH.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21840995
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: June 1, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she tried to get her service disconnected weeks before moving to *******. ****************** states that she continues to be charged. ****************** desires the monitoring service cancelled and to be refunded.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on June 1, 2019. On May 21, 2024, ****************** called Vivint to cancel the service due to the equipment being sold. Vivints representative informed ****************** of an early termination fee. On June 5,2024, ****************** called Vivint wanting to cancel, however, she did not remember her verbal passcode. Vivints representative sent the passcode via USPS.On June 12, 2024, ****************** called about her cancellation. The buyout payment was just received, and ****************** stated she was not made aware of the need for a written notice of cancellation. ****************** sent in her written notice of cancellation during the phone call.
A Vivint representative has attempted to reach ****************** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service agreement effective June 12, 2024, when the buyout payment and written notice of cancellation was received. A refund in the amount of $56.38 was processed back to the original payment method on June 17, 2024.****************** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled by subscription to Vivint in December of 2023. Months later, they reactivated my service without my permission. I again cancelled my already cancelled subscription in May 2024. I spoke with someone on the phone and he stated my subscription had been cancelled and I was not responsible for any of the fees that occurred in April. I then received an email from Vivint stating my cancellation was not approved even though I got approval over the phone. I again spoke with someone from Vivint beginning of June 2024 and she said my cancellation will be approved once I fill out the email cancellation, which I have already done 3 times and that I was not responsible for any fees. I am still getting calls everyday saying my account is delinquent and that I owe money from when my subscription had been cancelled. After doing research, this company does this to everyone. It is a subscription service and all of my equipment is paid off and they are refusing to let me cancel which is illegal as I do not owe them any money.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21840927
Complainant: *******************
Vivint Account #: *******
Date of Agreement: June 16, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the monitoring service effective June 4, 2024, when the second written notice of cancellation was received. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 16, 2023, I spoke with a salesman by the name of ****** about switching from ADT to Vivint, he informed us of the promotion being offered at the time. The promotion included a free doorbell along with a $400.00 **** Gift Card. I decided to schedule the installation for December 18, 2023.Service Tech by the name of ************************* ID#****** did the full installation on December 18, 2023. Once he was done with the installation and showed us how to use the equipment, went over the contract but failed to mention that Vivint's monthly service was going to be one account, and the ******************** equipment would be paid to another company. He did tell us that if we ever needed any maintenance or had questions regarding the system we were to call him because he was the tech assigned to us. However, two weeks later when we had an issue with the equipment he failed to get back to us.We never received the $400.00 gift card. Called customer service more than once but never heard back from them. Wasn't impressed with the customer service and requested to cancel the contract. I called more than once and never received a call back.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21840891
Complainant: *********************
Vivint Account #: ********
Date of Agreement: December 18, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she was informed of a promotion that included a free doorbell along with a $400 **** gift card. ************* states that she was not informed that there would be two separate payments. ************** states that she never received the gift card and when she called about it, she never received a call back. ************** desires the monitoring service agreement to be cancelled without penalty.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on December 18, 2023. ************** also participated in a Pre-installation survey that explained the two separate payments. On January 17, 2024, ************** called Vivint to check the status of the promotional $400 **** gift card. On February 14, 2024, ************** called to dispute the amount of the equipment. After reviewing the account, *********************** representative advised ************** that a credit had been applied covering the cost of the doorbell camera and an email had been sent to the sales representative regarding the promised $400 **** gift card. On March 26, 2024,************** called Vivint about the gift card, she was advised to check her email and to contact Vivints internal department that oversees the gift cards. On April 9, 2024, Mr. and ************** called Vivint requesting to cancel. They were advised that the line of credit would need to be paid off in full before they could proceed with cancellation as they are outside of the right of rescission period. Vivints representative provided the information needed to cancel the agreement. On April 15, 2024, Vivint received a written notice of cancellation.
A Vivint representative has attempted to reach ************** to assist with this matter via email. After reviewing the account, ********************** agrees to schedule a Smart Home Professional to remove the equipment. Once the equipment is removed, Vivint agrees to cancel with forgiveness the remainder of the agreement and cancel with forgiveness the remainder of equipment line of credit with Citizen. No refund is warranted.
To resolve this matter, Vivint agrees to the resolution as stated above. ************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a Vivint Home Security customer for several years. I sold my house and moved into a rental property and no longer needed the service. I called them 15 times requesting to cancel my service only to be passed around to multiple departments. Each person tried to talk me out of cancelling. They told me that my service would be cancelled within ***** days only for me to be charged again. I have not lived at that property in 3 months and have no access to the service however I cannot find anyone competent to cancel my service. I don't have a contract. I have never had a contract with them. I cannot understand why they cannot process my cancellation. I also feel that I should be refunded for the service that I did not receive. And maybe even compensated for my wasted time contacting them over and over again and sitting on hold.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21712742
Complainant: **************************;
Vivint Account #: *******
Date of Agreement: November 14, 2019
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************************ to resolve her concerns. Vivints record indicates that this issue has been resolved to Ms. *********** satisfaction. ************************ may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own the security equipment in my home. I renewed my contract with this company to upgrade that equipment. However the camera they keep replacing for my doorbell keeps frying out. I have been paying service on cameras i cant even use and the company conned me into enrolling in a warranty program to have that equipment replaced only to have a technician come out to evaluate it and say its not covered under that warranty. So i would like a refund on that as a resolution first and foremost ($9.99). Secondly i would like the camera replaced under their cost as the original camera they replaced fried out because they never fixed the surge issue when they knew the voltage needed to power the equipment wouldnt hold based on the outlet they hooked it up to. I would also prefer to be released from my contract as they refuse to acknowledge or resolve this con on their own when i talked to 5 different agents and representatives of their company.Business Response
Date: 06/17/2024
June 17, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21835599
Complainant: **************************;
Vivint Account #: *******
Date of Agreement: March 23, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In her complaint, **************** explains that she owns the security system in her home, however the doorbell camera keeps frying out and she is unable to use it. **************** desires a refund, replacement, and cancellation of services without penalty.
At this time, Vivint agrees to cancel Ms. ******* Agreement without penalty or **************** may pay to have a new doorbell camera installed in her home.
Vivints records show that **************** signed a Purchase and Services Agreement with the initial term of forty-eight (48) months. This shows a monthly services fee of $48.51, plus applicable taxes, during that term. Vivints records indicated that *************************** camera was replaced at no cost on December 3, 2022, due to electrical issues in her home. On May 21, 2024, a technician was sent to ****************** home and the technician indicated that ****************** camera was damaged again due to the electrical issues in her home.
To accept a resolution, **************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mid March called into the customer service To find out what I needed to do to cancel my service cause I was getting ready to move in April *** person spoke with was talking about how they had this good move package where my bill would only go up like maybe $10 When I call back to Talk about this special It wasnt a special cause I wouldve had to finance over $2000 worth of new equipment that was an hour long conversation that day I was at work had to get back so I told him I would call him back next day I called started the conversation off with I would like to cancel my service cause its too much money. I was transferred to multiple people trying to give me good deals. I was at work and I was trying to explain to him. I just want to cancel it, I thought it was canceled that day because the next day they had took out $114 didnt think no more about it then today June 11 $56.15 was taken out of my account. I called someone today on my break once again I was transferred to like two different people. *** male put me on hold and never came back. so when I get off work today, I called them back and was trying to figure out why my service wasnt canceled. He was on the phone with me for almost an hour trying to get me to do different deals and then I told him I just dont wanna do it and Im tired of dealing with this and can I get my $56.15 I was told that I could not receive a refund because on May 10 I did not complete the process. I did not find out till today that you have to get a email and send it back to them. I explain to the guy instead of you guys keep on trying to get people to take yall promotions. Why dont you explain to them the actual process of how to cancel services with them?Business Response
Date: 06/19/2024
June 18, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 21835196
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 7/10/20
To Whom It May *********************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ****** Agreement. He remains responsible for his loan but has no further obligation to Vivnt. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Closed acct on 4/18/2024 which I had paid $45.26 for the month of April. Received another bill for *** which I paid $45.26 for the month of ***. Spoke with **** (Vivint), she said I had to pay & I would be reimbursed for *** & partial April. ON 6/4/2024, called Vivint (******) for my refund & was told, I wouldn't get a refund. Ask to speak to a supervisor. He wouldn't allow. I am retired & contracted with an alarm company closer to home. With Vivint, any time I needed service, it was $40 or more a visit. I have been a customer since 2011. ****************************************** Vivint account #*******, email address ********************Business Response
Date: 06/17/2024
June 17, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21834852
Complainant: ****************************;
Vivint Account #: *******
Date of Agreement: January 28, 2011
To Whom It *** ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
In her complaint, ******************** explains that she closed her account on April 18, 2024, and paid $45.26 for the month of April. She further explains that she was billed for the month of *** and was told she would receive a partial refund for *** and April. When she called on June 4, 2024, she was told she would not get a refund. ******************** desires a refund.
At this time, Vivint has applied a refund in the amount of $45.46 via check to ***********************************.
Vivints records show that *********************************** signed an Agreement in which he agreed that service would continue month to month after the initial term of forty-two (42) months, unless cancelled in writing no less than 30 days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4). A written notice of cancellation was provided on April 18, 2024, and his account was invoiced for the last month of service and cancelled on *** 16, 2024.
Despite the validity of this Agreement, Vivint agrees to the above resolution. ******************** will receive his refund via check, and he has no further obligations to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Afternoon, *On May 5th of 2020 I purchased a security system for $1723.97 (which was paid off within a year of receiving) and a monthly fee for about $60.00 a month the last year I have faced some financial difficulties I did let Vivint know I wanted to cancel due to hardship I was facing and the system alone not working as it should have been working one of the roommates vehicles got the catalytic converter stolen from my drive way the camera did not detect any movement, and another situation where someone jumped into m mothers backyard and again the camera did not detect any movement, any who so with that said and no payment being made I completely understand that it was pushed to collections even though I did let Vivint know I wanted to pay off and just didn't have the funds well Vivint has transferred my account from collection company sequium to OMEGA now Vivint provided OMEGA my personal Bank account number I have never authorized for OMEGA to take payments from my account I also did not authorize VIVINT to send my personal info to OMEGA I just want to clarify I did not authorize these payments they have made 4 different charges two of them for $11.00 and two of them for $81.42Business Response
Date: 06/17/2024
6/17/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21834521
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 5/5/2020
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
At this time, Vivint has agreed to close Ms. ****** account with collections out of goodwill. ************** will need to contact the collections agency with any questions regarding her payments. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that the trial period for the alarm system for 60 days and after 30 days I called to cancel. I was told I couldnt cancel that trial period is 3 days. I spoke to the supervisor and he said I would have to pay to get out of this and buy the equipment they wont pick it up I now own it. I was told it was a two year contract. The supervisor said it was a five year contract. I was pretty much bait and switched. Used car salesmen are more honest then this company.Business Response
Date: 06/17/2024
June 17, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21833642
Complainant: ***************************
Vivint Account #: ********
Date of Agreement: May 4, 2024
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint agreed to schedule a Smart Home Professional to remove the equipment. Vivint has removed the equipment, and the monitoring service agreement has been submitted for full cancellation. Once cancelled, a full refund to Fortiva will be made for the equipment line of credit and a refund of all payments made directly to Vivint will be made. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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