Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was guaranteed that a technician would be at my house June 14th to fix an issue with my home security. This was the third time that I have made an appointment and they dont show up. The first was in April. The second was June 6th and then today June 14th
Business Response
Date: 06/20/2024
June 20, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21850317
Complainant: ******* Sobalvarro
Vivint Account #: *******
Date of Agreement: April 8, 2020
To Whom It May ***************** have reviewed the information provided by ****************** ********** and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact ************************ via email and phone to address and resolve the current issue.
Vivints record shows that Mr. *********** appointment has been rescheduled for June 26, 2024. In addition, Vivint has waived his past due balance of $45.99. For any additional questions or concerns regarding this matter, ************************ is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/26/2024
Complaint: 21850317
I am rejecting this response because:I was rescheduled an appointment for June 26th. And yet again no one showed up. I also was told on the phone by one of the representatives that they were going to take care of my bill for the month, so I dont know why there was a passed due balance. I would like to know what is going to be done. I feel like Ive given the company plenty of chances.
Sincerely,
******* **********Business Response
Date: 07/01/2024
July 1, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21850317
Complainant: ******* Sobalvarro
Vivint Account #: *******
Date of Agreement: April 8, 2020
To Whom It May ***************** have reviewed the additional information provided by ****************** ********** and appreciate the opportunity to respond.
A legal representative from Vivint has once again attempted to contact ************************ via email and phone to address and resolve the current issue.
Vivints record shows that Mr. *********** appointment for June 26, 2024, was cancelled by the technician due to health reasons. Vivint apologizes for any inconvenience this may have caused and will be working on getting another appointment for ************************.
For any additional questions or concerns regarding this matter, ************************ is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VIVIENT ASK ME TO PUT A CREDIT CARD ON FILE I DID AND I WAS CHARGED ON 5.23.24 WHICH IS MY STATEMENT DUE DATE AND THEY CHARGED ME AGAIN ON JUNE 8TH 2024. ICALLED VIVIENT AND THE CANCELLATION DEPARTMENT SAID THE 23RD WAS THE DATE THE SYSTEM WAS INSTALLED! NOT TRUE I KNOW HOW TO READ A STATEMENT AND DETERMINE A DUE DATE. I ASK THEM TO CANCELL AND THEY SAID I COULD NOT BECASUE I NEED TO PAY FOR THE EQUIPMENT FROM ANOTHER COMPANY THAT I PAY MONTHLY FOR THE EQIPMENT I BOUGHT ON A LINE OF CREDIT. THEY CHARGED ME TWICE AND WILL REUIRE ANOTHER PAYMENT AGAIN ON JUNE 23. 2024. I DONT WANT THE SERVICE AND I NEED A CREDIT.Business Response
Date: 06/20/2024
June 20, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 21848404
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: 9781394
To Whom It May *********************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In her complaint, ******************** states that she was charged on 5.23.24 which is her due date and was charged again on 6/8/24. ******************** believes she will be charged again on 6/23/24. She does not want the service and wants a credit.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on 4/5/23 with an initial term of sixty (60) months. Vivint's records indicate that ********************** due date is the 8th of each month which is the day her Agreement with Vivint was signed. Vivints records indicate that although ******************** is invoiced each month on the 8th, she does not always make her payment on that date. In February, no payment was made. She was given a goodwill credit for $15 and brought her account current with a $56 payment. Vivints records indicate that ******************** was invoiced on and made a payment on 4/8/24 and 5/8/24 and was invoiced on 6/8/24 and made her payment on 6/10/24. Vivints records indicate that ******************** account is up to date, and she does not have a payment due until 7/8/24.
A representative from Vivint has reached out to ******************** in an effort to resolve this matter. If ******************** believes there is a discrepancy, Vivint agrees to review ********************' bank records to discuss a fair resolution. If ******************** wishes to cancel her Agreement, normal cancellation applies. ******************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my home in Sep of 2023. The policy was transferred to the new home owner per the sale. Vivint continues to charge me for nothing. I have no cameras I have no equipment I have access to nothing and they continue to charge me. They restricted my account so I can't get confirmation of the charges and everyone in their billing tells me they refused to provide me information because my account is restriction. My home was sold, cancel this account and refund me immediately or I will report all your charges as fraud.Business Response
Date: 06/21/2024
June 21, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21847624
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: 1/30/23
To Whom It May *********************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ****** ******* and provide a refund from 9/21/24. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just want to cancel my service. I'm under no contract and have none of their equipment. After a 2 hour phone call with no cancelation in sight I told them to cancel my service per my request or I would cancel the card their auto draft was going to. They still refused to cancel so I did. Now I get calls and emails almost every day. No options to cancel just harassment for payment. I have no intention of continuing their service at this point; either now or in the future. Short of changing my number I'm not sure this will end.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21847465
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: December 13, 2021
To Whom It May ***************** have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
In his complaint, Mr. ****** states that he wants his service cancelled.Mr. ****** states that he is not under contract and does not have any equipment.Mr. ****** desires his account to be cancelled and no further contact from Vivint.
Vivints records indicate that Mr. ****** signed a Purchase and Services Agreement (Agreement) on December 13, 2021. On April 20, 2024, Mr.****** contacted Vivint about cancelling his service. Mr. ****** was advised to call into Vivint internal department that oversees the cancellations. On May 3,2024, Mr. ****** called requesting to cancel his agreement. Vivints representative explained the cancellation process and the need for a written notice of cancellation.Mr. ****** did not agree with having to send in a written notice of cancellation.
A Vivint representative has attempted to reach Mr. ****** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective June 17, 2024. Mr. ****** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above. Mr. ****** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** GermanInitial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In late May of this year a Vivint sales representative came knocking at my door. I already have the Vivint security system, but he was interested in selling me additional features. He asked me how I liked the system and my response was I did but the cost I considered too high. He then made a unique offer that sounded to good to be true so I quizzed him on it until I was satisfied he was being forthright. That was my mistake. The offer was this: ******* had overbilled me and to make up for the mistake they would(1) provide a camera (2) reduce my monthy charge including monitoring from about $72 to about $52. (3) Would not extend the line of credit that was paying for this through ************** What I later discovered was my monthly bill was going to go up (not down) by $23 a month and I would indeed be paying for the camera. Also because of the line of credit my credit rating has lowered. Theos sales rep was more interested in the sale then truth. ******* (after my complaint) pulled out the camera and credited my account for all but $100. This may be an installation fee, but considering the circumstances I think this should be credited also. I also believe the sales reps need to be help accountable to act ethically especially when selling to us senior citizen on fixed incomes. Please keep me informed on the complaint and let me know if you need more information. Thanks ***************Business Response
Date: 06/21/2024
June 21, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21846272
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: July 3, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide credit in the amount of $99.99 for the installation fee. Vivint has also submitted a complaint on behalf of ************** regarding the sales representative. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/23/24 I was approached at home by an extremely pushy salesperson who refused to take no for an answer. Pushed into my home and refused to leave without the sale. I very reluctantly signed paperwork for two cameras, a doorbell, a panel, smoke detector, light and garage door opener. Within 7 days it was clear none of the equipment worked and I've spent months trying to get it removed/returned. They refuse to do anything other than fix it, while their equipment is blowing fuses in my box and literally falling off the house. I just want it removed and not to have to owe anything.Business Response
Date: 06/20/2024
6/20/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21845049
Complainant: ***********************
Vivint Account #: ********
Date of Agreement: 4/23/2024
To Whom It May ***************** have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** explains she is dissatisfied with the equipment and service. Ms. ****** requests cancellation of her account.
According to Ms. ******s account, Ms.****** was given a 1-week trial period. Within this trial period, Ms. ****** was allowed to cancel her account without penalty if desired.
Despite this information, Vivint is willing to cancel and refund Ms. ******s account upon receipt of the equipment. A representative has contacted Ms. ****** via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked Vivint and Citizen Loan for TWO YEARS to remove this equipment and refund my money.I removed my debit card for auto pay and they duplicated the card and took the funds from this account after the removal with that card.I had to cancel that card and get a new one. Then update all the other company's I had on auto pay.Now they are dinging my credit with the shady practices.Business Response
Date: 06/21/2024
6/21/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21843894
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 8/12/2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she wants her account cancelled and refunded.
Vivints records show ****************** signed a System Purchase and Services Agreement (Agreement) for a term length of sixty months. As such, ****************** account is technically not eligible for cancellation without penalty. However, out of goodwill, Vivint is willing to cancel her account without penalty. Effective immediately, ****************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/24/2024
Complaint: 21843894
I am rejecting this response because:I have asked for over two years to have this equipment removed and my money refunded because
1 I was paying for monitoring that I did not receive
2 The system is not secure, my app and wifi repeatedly breached
Finally I removed my auto payment and stilled charged on this card by duplicating. Then had to cancel this card.
Please come get your equipment, and refund my money for monitoring services I never receive and equipment that was breached. This should all be in your customer services notes
Sincerely,
***********************Business Response
Date: 06/28/2024
6/28/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21843894
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 8/12/2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she wants her account cancelled and refunded.
Vivint has no evidence of ****************** equipment being breached. However, Vivint is in process of investigating if in fact her equipment has not been monitored for the past two years. If this is confirmed,Vivint will be happy to refund the past two years. A representative will contact ****************** with an update.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/01/2024
Complaint: 21843894
I am rejecting this response until I see them actually check the system and monitoring. I know for a fact my security system was breachedThey also took a payment from an account I removed as a payment method. Resulting in my canceling that debit card and getting a new card issued. Then had to update all my other accounts with the new card.
Sincerely,
***********************Business Response
Date: 07/08/2024
7/8/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21843894
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 8/12/2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
Vivint is still working on receiving a copy of her alarm history. ****************** will be updated following the retrieval.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We've had nothing but issues with our equipment, it never worked right they came out and said it's fine. They charged us more than it was worth to move it to our new house and now everything is wrong with it, all they say is its working fine. I tried calling to cancel our subscription and the guy just kept trying to give me a better deal. Why would we want a better deal when this c*** don't work as it is? I just want to cancel my membership not listen to your sales pitch.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21843780
Complainant: *********************;
Vivint Account #: *******
Date of Agreement: August 28, 2021
To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that her system has never worked right and when she called in to cancel, she was being offered a better deal. ****************** desires the cancellation of her services as the equipment has already been paid off.
At this time, Vivint agrees to cancel Ms. ******** Agreement without penalty.
Vivints records show that ****************** signed a Purchase and Services Agreement upon installation of her Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $24.99, and total equipment fee of $2,230.94 plus applicable taxes, during that term.
Despite the validity of this Agreement, Vivint agrees to the above resolution and has forgiven the remaining ********************************************************** concerns regarding this matter, ****************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Until recently, I had no problems with my alarm shooting. Over two weeks ago my mobile app stopped working. I contacted Vivint support and they did some troubleshooting with no resolution and the issue would need to be escalated. I called two days later and I was told I needed to wait at least 10 days and someone would call me back. After 10 days, I call back. No resolution and now the issues are supposed to be prioritized. I will not continue to pay for a service I cannot use and the purpose is to protect my home. I will be canceling my service and I will pay nothing out of pocket because my contract is over. The entire system is not worth the cost and I do not wish to do business with a company that does not value its customers or the safety of their homes.Business Response
Date: 06/20/2024
6/20/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21843758
Complainant: *******************
Vivint Account #: *******
Date of Agreement: 1/25/2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains she is dissatisfied with the equipment and service. **************** requests cancellation of her account.
According to Ms. ******* account, **************** agreed to a term length of 60 months. As such, her account is technically not eligible for cancellation.
Despite this information, Vivint is willing to cancel Ms. ******* account without penalty. **************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made contact with Vivint approximately 2 weeks ago right around May 30th. I was wanting to cancel my services and save money. I'm currently a disabled vet waiting for my disability to kick in! So when I called them, they were asking why I'm wanting to leave since I've been a customer since 2018 I believe. So I gave them my explanation and then they proceed to tell me that I couldn't cancel because I was on a verbal contract via phone. I don't recall telling anyone, nor did I sign anything stating I was in a 4 year contract due to yall providing me with a camera. So they couldn't cancel it because they said I was due $800 and something dollars to cancel it. My next complaint is I was a couple months behind due to my disability and yall just withdrew the money I don't have. That was around $150 and that put me in the negatives and put me in a strain even more. It really ***** being a disabled veteran as I'm not proud anymore to serve this country! Depression has really set in due to not only this business, but others as well.Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #:
Complainant: *********************
Vivint Account #: *******
Date of Agreement:
To Whom It May *********************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **********, and a resolution has been agreed upon. At this time, Vivint has agreed to reduce Mr. **** monthly fee and make his account month to month. ********** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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