Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,543 total complaints in the last 3 years.
- 3,058 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have maintained a Vivint security system for over four years. In the past month, several components started malfunctioning, including:
• Sensors repeatedly reporting “low battery” even after battery checks/replacements.
• Sensors intermittently failing to detect open/close states on doors and windows.
About a month ago I contacted Vivint for a technician visit. After an extended chat back-and-forth, I was told I needed to pay a $99 technician fee—even though the equipment problems appear to be device failures. After further calls, I reached a representative who recommended I purchase a protection plan that would waive the $99 tech fee and cover needed onsite service. I accepted that recommendation and enrolled.
Today, when I attempted to schedule the technician visit via chat, the offshore support team told me they cannot schedule a visit despite my protection plan. They stated they could mail parts and I would need to self-install. I am disabled and cannot safely perform those installations. Being upsold a protection plan on the promise that it would waive the tech fee and then being denied a technician contradicts what I was told and leaves me without a functioning security system. It also fails to reasonably accommodate my disability by requiring DIY installation.
This has been frustrating and disappointing, especially after planning and paying for a plan that was represented as including technician visits.
Business Response
Date: 09/25/2025
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to offer clarity on the account and apply a credit in the amount of $150.00 to Mr. ******'s account. Mr. ****** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043, or fax number: (**** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 09/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23925552, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:09/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This started on 9/5/2025. They tried to debit my account for payment already made. I called them and they say they did not receive my payment. I told them it was debited from my account on 9/4/2025. I can send my bank statement as proof. I was told to wait to see if the payment would post. Well during that time from the 9/5/2025, they continuous, everyday call, text, and email me about a payment that was already made until 9/17/2025, when an agent, finally did what was asked, and stayed on the phone until everything was completed. Inwhich sent a blank email that I could actually send my bank statement to, because the other email address would always say full. This cause a lot of heart ache and pain, because of the harassment I received from them on a payment that was made. I don't feel comfortable with them, and asked to discontinue the services, because of the behavior I received and was told I had to pay for the remaining months before canceling. In which that amount is 981, because they changed the amount of months in my service agreement from 24, to 42. When I explained to them that it was for 24 months, not 42. I was told they don't have any record of it, but however I have the account number given at sign up **********. Now, I have to get on dealing with my harasser, because they have falsified my documents. I have all emails, texts and phone calls dealing with the account from the beginning to now.Business Response
Date: 09/25/2025
To Whom It May Concern:?
I have reviewed the information provided by Ms. ******** and appreciate the opportunity to respond. ?
In the complaint, Ms. ******** has requested to cancel the account due to a billing error.
Vivints records show Ms. ******** signed the 42 month agreement on 11/19/24.
A Vivint representative has attempted to reach Ms. ******** to assist with this matter via phone and email. After reviewing the account, ********************** is prepared to offer to apply a credit in the amount of $150.00 credit as a courtesy, pending account verification and acceptance by Ms. ************* lwc-f6gbo863ml="">
To resolve this matter, Ms. ******** may contact Vivints representative to proceed with the proposed resolution. Ms. ******** may contact Vivints representative with any questions or concerns he may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: ********************************?or fax number: **************, ********************** Executive Resolutions?
Sincerely,?
Vivint Executive Resolutions?Customer Answer
Date: 09/26/2025
Complaint: 23925327
I am rejecting this response because: Yes, I reached a called from Vivint. However, they did not leave a call back number in the message and in the message left she said, an email for me to respond to would be send, but I never seen the email. Why are they offering the $150? How did they come to this amount? They already done degraded me. Now, what else do they want to do to me is on my mind? They do what they want with no clear expectation, won't correct there mistakes and clear don't mind haressing/ mistreating and blaming their customers for their errors.
Sincerely,
******* ********Business Response
Date: 09/26/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ******** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******** and a resolution has been agreed upon. At this time, Vivint extended an offer of a $150.00 credit as a courtesy for the inconvenience. However, Ms. ******** expressed she would like some time to consider the offer, pending customer action. Ms. ******** may contact *********************** representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: ********************************, or fax number: **************, ********************** Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 09/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Summary:
Vivint misrepresented the condition of the existing security system in my new home and pressured me into signing a contract under false assurances. The equipment quickly failed, and Vivint has refused to repair or honor their commitments, instead trying to upsell me on new equipment.
Complaint Details:
I purchased a home with an existing Vivint security system. Before agreeing to transfer service into my name, I repeatedly asked Vivint about the condition of the system. I was hesitant due to the contract involved. Vivint confirmed multiple times that the system was up-to-date, in good condition, and did not require upgrades or new installs. I was told this was “thousands of dollars of quality equipment.”
Based on those assurances, I agreed to transfer the account and signed up for service. Within two days of activation, one camera stopped working. When I called Vivint, they performed minimal troubleshooting over the phone and then told me I needed all new cameras. About a month later, another camera failed. Each time I’ve reached out, Vivint has refused to properly fix the issue and instead uses the call to push me into upgrading or replacing equipment at my cost.
This feels like a bait-and-switch. I was led to believe I was receiving a reliable, fully functioning system, but instead I was locked into a long contract tied to failing equipment. Now I am stuck paying for service with a system that does not work as promised, and Vivint’s “solutions” always involve trying to sell me more equipment.
Resolution Requested:
I want Vivint to either:
1. Provide me with a fully functioning security system at no additional cost (as was promised when I signed up), or
2. Cancel my contract and refund what I have paid, so I am not left paying for a broken system they misrepresented
I have not even had this system for half a year and it’s one problem after anotherBusiness Response
Date: 09/30/2025
September 29, 2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Mr. ******* and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:09/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Vivint Security monitoring account. I paid off all the equipment installed in my former home. I was a majority of the way through my contract period. I got divorced, and sold my interest in the home to my ex-husband's father. He took over the account. He locked me out of any online access. He currently uses monitoring services and the paid off equipment. However, Vivint insists that the account was not transferred, cannot be transferred, cannot be transferred until past due amounts are paid, or must be removed from the property depending on the representative I speak to. I currently get at least FOUR calls per day and have to explain the same issue over and over again. I have been told I owe over $150. I have not used the service nor lived in the property monitored since March of 2025.Business Response
Date: 09/25/2025
Vivint Account #: S-*******
Case #: CA-*********
To Whom It May Concern,
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has contacted Mr. *******, and a resolution has been agreed upon. Vivint has approved the cancellation of his account and waived the early termination fee of $226.11.
Mr. ******* may contact his Vivint representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043, or fax number: ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 09/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23924075, and find that this resolution currently addresses my concerns. I was told there may be charges for my account, but my representative was informed that any charges for the last year would have been for monitoring for the new owners.
Sincerely,
***** *******Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had contacted the business by phone in July to cancel their service. The employee handling my request refused to allow me to cancel my service. He continued to argue with me about my safety and I continued to state that I wanted to cancel service. I explained to him that this call was recorded and that I wanted to cancel service and if he did not allow me to do so I would stop payment. He continued again to argue so I hung up on him and called my bank and paid to stop payment. The beginning of this month they started calling and emailing me and I answered via email that I had canceled my service and did not owe them. They continued to call so I called them on Sept. 10th. The call lasted 39 minutes with them not allowing me to cancel and make it effective from July when I originally called to cancel. They are calling me daily and have stated they are turning me into collections. I have always stood on what is right and that is why I am sending this information and would like to have what they say I owe dropped. They recorded both calls and said that when I hung up the 1st time that someone should have called me back and they did notBusiness Response
Date: 09/25/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to cover the remaining balance in the amount of $86.27 and expedite the cancellation process. Ms. ***** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted for over 2 months to cancel my services. The firs time I was unsuccessful as they used heavy pressuring tactics to try and make me stay. I was not able to cancel despite persistence of being transferred x5 times to different departments. I paid the last amount of 55 for the two months despite once more calling this month and they finally responded and told me to send an email and I did as they stated they needed it writing on 9/`10/25 despite the previous months not allowed to cancel. Today I get a notice that I owe 65.32 and my services will be interrupted.Business Response
Date: 09/24/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to apply a credit to the account in the amount of $65.32, submit and expedite the cancelllation process. Ms. ***** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:09/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction was on August 21st. Salesperson mentioned Vivint "selects" a few houses to be a "advertising" household, meaning you get a discount for signing up and having the sign in your yard. It was never explained how much the discount was/the cost with or without it.
The salesperson entered my home without invitation while I was checking the brand of panel we had. He then went back and forth between what the promotion, discount, and features of the security system. He then used chatgpt to try to answer a question I had about cost, he did not get an accurate answer, I had to look it up myself. Finally, he didn't mention the promotion/payment included financing, and I didn't notice until after I signed. The sales tactics used were aggressive and left little time for questions/thought. All together the amount financed was $4029.95. salesperson also was talking about a sales contest and that he had to get as many "yes's" as he could during this time period. Didn't seem interested in explaining anything, just slapped a brochure on our coffee table and that was it.
The installer came the same day, I did not ask for this or get a choice, and proceeded to take 2-3 hours for something that I was told would only take 1 at most. He was there till 9. He left the house a messe with poorly routed wires, trash, and sawdust in all the places he drilled through. I wanted to cancel after that terrible experience, I called to cancel next day, it took about a week to officially get the process started. I was told that the loan would be voided/cancelled, so far that has not happened and the first payment is coming due. It took so many calls, the whole time I was being sold, appeased, even after saying numerous times I was upset, not interested, and wanted to cancel. The lack of communication, common sense, and courtesy I received from some of Vivint's support team is unacceptable for anyone, especially a company as large as theirs.Business Response
Date: 09/29/2025
9/29/25
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Mr. ***** and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive Resolutions
Customer Answer
Date: 10/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23922604, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/30/2024 I sold my house and transferred my Vivint equipment and service to the new owner of the home. The address of that home is **** ******* ***** ********** ** *****. So as of 9/2024 I was no longer a Vivint customer. They continued to charge my bank account for service so I called and was thinking it was a mistake. They apologized and refunded my $72 for 9/2024. However in 10/2024 they charged my bank double, then continued to charge my account monthly. I didn't notice it at first until 12/2024. I called in 1/2025 again and they said it was a mistake and refunded September through December. But then they took that money back in one lump sum and then started debiting my account monthly again. I called two more times and then they said I owed the money even though the new owner took over the account and service. So eventually, August of 2025 I went to my bank and had to shut down my bank account so they didn't have access to my money anymore. We tried a stop payment but they continued to charge the fee. So I had to close my account. Now they sent me an email that my account is overdue.Business Response
Date: 09/25/2025
To Whom It May Concern:?
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond. ?
In the complaint, Ms. ***** has requested to cancel the account due to moving.
Vivint’s records show Citizens bank confirmed the equipment has been paid off.
A Vivint representative has attempted to reach Ms. ***** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer to waive the early termination fees, pending account verification and acceptance by Ms. *****.?
To resolve this matter, Ms. ***** may contact Vivint’s representative to proceed with the proposed resolution. Ms. ***** may contact Vivint’s representative with any questions or concerns he may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043?or fax number: (801) 765-5759, Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsInitial Complaint
Date:09/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 14, 2025, we had a sales person from Vivint come to our door and talk about their home security product. We already had ADT for our monitoring service, but Vivint said that they could use ADT’s sensors for doors and windows with their product. Fast forward 3 months and I start to realize that when we open doors or leave windows open when our system is armed, the system is not going off. I reached out to Vivint on 9/20 via chat and learned that our sensors could be malfunctioning, but since we had ADT sensors they couldn’t do anything about it, but charge another $50 per sensor. I was told to reach out to the Loyalty Team. On 9/23, I called the Loyalty Team and was told the same information as before. I let them know I didn’t want to buy new sensors because mine were only 2 years old and they shouldn’t be malfunctioning. They offered a deal: 20% off 13 sensors (which is how many we needed). Then it was 5 sensors free and I pay for the other 8. I wanted my money back because they weren’t holding up their end of the contract. I accepted the five free sensors, but I still need 8 more.
The entire thing was a scam. The salesperson came to our door and gave his spiel. Then he told us that it had to be installed that day. We had plans for our Saturday, but he insisted his tech guy could be here in 30 min. It was an hour later. The tech installed our equipment, but did not check to make sure everything was working and we were in a rush. Vivint is a total scam from their salespeople to their supervisors on the Loyalty Team. I am very disappointed in how they are handling the situation.Business Response
Date: 09/29/2025
Vivint Account #: ********
Case #: *********
???????
To Whom It May Concern:?
I have reviewed the information provided by Ms. ********** and appreciate the opportunity to respond. ?
In the complaint, Ms. ********** has requested the replacement of her ADT sensors due to being told they were compatible with Vivint's system. ?
Vivint’s records show that Ms. ********** does have ADT sensors in her system.
A Vivint representative has attempted to reach Ms. ********** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer Ms. ********** 8 door/window sensors to replace her ADT ones. Ms. ********** would need to purchase the other 5 she is requesting. We understand the frustration Ms. ********** has expressed as her sensors are two years old, but they are not covered under our warranties as they are not Vivint products. In recognition of the frustration and in our effort to assist, we are offering her 8 sensors for free, usually amounting to $400.
If Ms. ********** does not want this option, we can also send a technician at no cost to her to attempt to connect her existing sensors again in person. These options are pending account verification and acceptance by Ms. **********.?
To resolve this matter, Ms. ********** may contact Vivint’s representative to proceed with the proposed resolution. Ms. ********** may contact Vivint’s representative with any questions or concerns she may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043?or fax number: (801) 765-5759, Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 09/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23921900, and find that this resolution is satisfactory to me.
Sincerely,
******* **********Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Vivint for my home security. My official 5 yr contract was up in April 2025 and the 3 yr loan for the equipment was paid off a couple of years ago. I still pay month to month outside of a contract for monitoring that I have no proof of if it even exists. On 8/22/2025 my billing of 47.14 was taken from my acct. On 8/23/2025 a software update was done which disabled my camera. They told me I would have to buy new equipment because my doorbell was not compatible with the new software. We are talking $600-$800 that they said I could split into two payments and put me back into a contract. I immediately asked to cancel my acct but was told I had to wait until Monday morning which I did on 8/25/2025. I specifically asked about the 30 day notice since everything happened on a weekend while they were closed. I was told at that time I would not be charged in September because I cancelled on the earliest date after the last billing. No one mentioned prorating anything. But just as I predicted, I was billed anyway and they say they want to prorate the bill even though my equipment didn't work. But first they charge you the full amount, then they will prorate! These people are preying on people and disabling equipment to try to force you into another contract and hundreds of dollars in debt. I'm a senior and can't pay hundreds of dollars whenever they decide to disable my equipment. I am requesting my full monthly payment be refunded. They created this situation and left me no options and I shouldn't be penalized for their poor business ethics. The supervisor even sent me the contracts telling me how I am responsible for all of this! Zero empathy. The contract font is intentionally small enough where it can't be read by a senior citizen but I'm sure that the contract never states they will disable your equipment as they see fit. They should not be allowed to hold a business license.Business Response
Date: 09/30/2025
September 30, 2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Ms. ******* and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive Resolutions
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