Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21643351
  
  I am rejecting this response because: Im not saying your program doesnt work because first hand I do not know. What i am saying is when i ask for a second to research your company and results produced by indepedant opion not a sponsored website dont try to pressure someone into giving you $2000.00 otherwise your not allowed back into the program I was told im a waste of time at that rate and your company doesnt allow it. Therefore only reason to believe is your company is nothing but a scam. You do offer a money back guarntee but only if we go through a 6 month $9000.00 program, then we could request it and some of the BBB reviews shows you dont return calls or emails when that happens. 
  
  Sincerely,
  
  ***************************calls to anyone. I do believe this may be works for someone but please beware I find this company to be a scam and nothing more.

  Business Response

  Date: 05/01/2024

  Hi *****! We appreciate you letting us know how your experience went and understand that the call did not go as you expected. The primary goal of the consultation is to gain a thorough understanding of your health situation and potential toxic exposures. By discussing these factors, we aim to bring awareness to any underlying issues that *** be contributing to your inflammation and empower you with knowledge and guidance to make informed decisions about your health. Upon thorough review of the consultation call, it seems that perhaps you misunderstood what was articulated surrounding the deposit versus the money back guarantee. Deposits made for the program are indeed refundable. Regarding the money-back guarantee, specific requirements are established and the guarantee is structured similarly to those of any other reputable company.We do offer a 30-day money back guarantee for the At home Cellular Inflammation test kit that you initially purchased, and we are happy to honor this policy for you. This can be requested by emailing ******************************** Wishing you improved health on your journey for healing.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sadly signed up for this program. I have tried to cancel it on multiple occasions and keep getting the run around and harassed by the staff. Then when I respond and tell them I want to cancel they will not respond. I have sent 3 e-mails stating I want to cancel to the correct e-mail address to cancel the program for a full refund since all that happened was the sales call and the concierge call. I literally was signed on to the portal and watched 15 seconds of the first welcome video before realizing I needed to cancel the program. This is a complete scam of a program. Do not sign up if you are thinking about it. They try to convince you to sign up and then have you open credit cards to pay for it if you can't afford it, since it's so expensive. The cost just continues to grow. I have only got a refund for the urine tests and I have requested a refund for the full pompa program and no one will respond when I request it. Yet, I keep getting e-mails about meetings I've canceled.

  Business Response

  Date: 04/29/2024

  Hi there *********! We apologize for any confusion and understand your concerns regarding the refund. After reviewing your account, we are currently processing your cancellation request. Please be aware that it may take 5-10 business days for the cancelation and refund process to be completed. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21619604
  
  I am rejecting this response because:  I still have not received the service I paid for so I would like a refund.  I do not believe it is right for them to keep all of the money I paid just because I accidentally missed the rescheduled appointment and even if they did give me notice when they rescheduled - IT WAS THE BEST TIME FOR ME and I rescheduled for THEIR benefit.  I would like a refund now as I no longer want their services if this is how they deal with customers.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/28/2024

  Hi *******! We genuinely appreciate you taking the time to share your thoughts with us. It's disheartening to hear that your experience didn't meet your expectations. We understand your concern about the rescheduling fee, and we want to clarify our perspective. At times, we waive the rescheduling fee for specific situations. The purpose of this fee is to ensure that the time allocated for your consultation is utilized effectively. When a consultation is rescheduled, especially at short notice, it creates a gap in our schedule that we can't always fill with another client. This policy helps us manage our appointments and serve all our clients efficiently. After thoroughly reviewing your account, we found that the initial rescheduling was communicated to you a day before the appointment and resolved promptly. However, the subsequent rescheduling occurred due to your availability after you did not attend the scheduled appointment. Please feel free to reach out to us at info@pompaprogram for any further concerns you may have. We're dedicated to addressing any issues and ensuring a satisfactory resolution for you. We wish you all the best on your journey towards better health and well-being.

  Business Response

  Date: 05/02/2024

  We apologize for the frustration and disappointment you experienced with your recent consultation.  We are investigating this matter and will ensure this is not repeated as it does not reflect our core values.
  When we received your survey we proactively issued a refund to your original payment method on on April 29, ************************************ accordance with our 30-day satisfaction guarantee. If you don't have the credit in your account within 5-10 business days, please reach out to us at *******************************. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a video that lead me to believe I would have answers to my condition of Hashimotos by paying $97 for tests that would determine what type of toxins in my system was causing it. I only received one urine test (based upon the misleading video, I expected more testing) that I followed carefully only to find that I would need to speak to their health professional to find out what it meant. I made an appointment with the health professional whom I expected to give me insite into my health condition based upon my test results. The person I spoke did not even address my test but only proceeded to try to sell me on a program which wound cost around $7000. Upon reading other complaints, I see that my test was exactly the sane color as other victims of this scam, I want my $97 refunded immediately, this is an absolute scam.

  Business Response

  Date: 04/24/2024

  Hi ********! We understand your position and appreciate you sharing it. While the program does incur a financial commitment, we firmly believe it represents an investment in your long-term health and overall well-being. The dark urine test results are intended to serve as an indicator of cellular inflammation, a prevalent underlying factor in numerous health conditions.  We wish to assure you that this color change constitutes a reliable and significant measure of inflammation levels. Please do not hesitate to contact us at info@pompaprogram for any additional concerns. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program causes fear and is pushy about asking to open credit cards to pay for $9000 detox program. The urine test sold to Me was the same exact result for the multiple people that took it. Theyre not sick. I dont believe in the accuracy if the test. They tried to convince me to get a credit card even when I stated didnt have income currently. Assuring me if I didnt get help Id end up worse. This sales tactic is not okay. I want my money refunded.

  Business Response

  Date: 04/09/2024

  Hi there ******! Thank you for contacting us. We take your feedback very seriously, and we apologize if you felt intimidated during your consultation. Our goal is to create a comfortable and supportive environment where we can provide valuable information about your health. Regarding the color change, this test measures cellular inflammation, which plays a role in various health conditions. The test uses a chemical reaction with urine to indicate the level of inflammation. Darker shades signify higher levels of inflammation. It's intended to provide insights into your body, not to create a sense of illness. We're confident that our program can offer valuable insights into your health and help you on your journey to healing. If you would like a refund, feel free to email us at *******************************. We wish you the very best on your ongoing journey towards improved health and wellbeing.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the initial enrollment process, I felt rushed and pressured by the sales agent to make a decision on the same day. Despite expressing our need to take some time to consider the program, we were continually pushed to proceed with the enrollment. This rush resulted in us signing up for the program without fully understanding the details on 3/22/24.Upon reviewing the contract after enrollment, it became clear that the $15,720.90 payment included access to recorded video modules, priced at $3,600 per individual. This pricing structure was not adequately explained during the sales pitch, and it feels disproportionate to the value provided, especially considering that my daughter, who is 11 years old and has an intellectual disability, would not benefit from the program. Given these circumstances, and considering the money-back guarantee offered by your program, I am formally requesting a full refund of the $15,720.90. I believe this is a fair and reasonable request given the misrepresented nature of the sales process and the unsuitability of the program for my family's needs.

  Business Response

  Date: 04/09/2024

  Hi *****! Thank you for sharing your feedback with us. Our primary objective during the consultation is to provide a thorough understanding of our program, its benefits, and the results it can achieve. We believe it is crucial for individuals to assess whether our program aligns with their needs before discussing financial considerations. This approach allows potential clients to make an informed decision based on the potential benefits and their individual circumstances. After reviewing your account, I can confirm that your refund was processed, in accordance with the Agreement, when your cancellation request was processed.  The email was sent to the address we have on file, please reach out to us at ******************************* if you did not receive it or have any other questions. Once again, thank you for your feedback, and we wish you the best in your journey towards improved health.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10 /23 ,I was charged $264.00 and $97.00 by Pompa for services that I did not receive. The promised services were not rendered.

  Business Response

  Date: 03/27/2024

  Hi there ******! Thanks for reaching out. We double-checked your account and can confirm that everything included in the Pompa Program Testing & Consultation was delivered as described. The Pompa Program Testing & Consultation includes the At-Home Cellular Health Testing Kit (completed Jul 17, 2023), NeuroToxicity Assessment and Cellular Health Analysis (completed July 10, 2023) and Consultation (completed July 17, 2023). Now that the dispute you filed has closed, we have processed your refund.