Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr ***** is a FRAUD! This whole program is a scam. I purchased two test kits, one for myself and one for my husband. Mine lit up the darkest color when I did the urinalysis. I thought that was kind of odd so I used purified water that had been double filtered (one with a ******) and it lit up the same dark red. These urine tests are rigged to get the worst results leaving patients scared and willing to do whatever it take to get their (supposed) terrible health in order. He gives true holistic, functional and naturopaths a bad name by his snake oil tactics.
  
  I can provide a video of the testing

  Business Response

  Date: 07/29/2025

  Hello *******!
  Thank you for sharing your concerns. We’re genuinely sorry to hear that your experience with the ***** Program did not meet your expectations. We take feedback like yours seriously and aim to address any issues or misunderstandings that arise.
  We want to make it clear that we are not here to scam anyone. The ***** Program has helped many individuals improve their health and regain control of their lives. Our goal is to offer valuable support and solutions for those seeking to enhance their well-being.
  Our test kits contain a solution in the vial that reacts with the concentration of malondialdehyde in your urine. Malondialdehyde is a bi-product of cellular inflammation. From this, we can accurately assess if there is an issue with the way your cells are behaving.
  We also want to remind you that we offer a 30-day money-back guarantee for the test kit purchase.
  We have received your request for a refund; however, after that, we were notified that a dispute was filed regarding the consultation purchase. While we are fully prepared to issue the refund, the funds are currently held due to this open dispute, which prevents our system from releasing them at this time.
  If you have any specific concerns or questions, we encourage you to reach out to our team at ********************* or call *************** We are here to listen and assist you Monday through Friday, from 8 AM to 5 PM MST. We understand your concerns, and we’d like to clarify the process for you.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding The Pompa Program
  Concerns, Issues, and Recommendations
  I am writing to formally express my concerns regarding The Pompa Program. Over the past several months, I have participated in or observed the program, and I believe it is important to outline several issues that have affected my experience and, I suspect, the experiences of others as well. I trust that by bringing these matters forward constructively, improvements can be made for the benefit of current and future participants. My wife and I joined the Pompa Program back in December of 2024, paid in full and I addressed my initial health issues with an on-boarding person who assured me that I was a perfect fit for the program with the medical issues, i.e. Diabetes, Rheumatoid Arthritis, Gut issues, etc. The on-boarding person said that their clients had great success and stated that if I did not see the results I was looking for after completing the program that I could receive a refund. No one from the Pompa Program has ever stated that there may be other things that supplements may have to be purchased for. They simply were not fully transparent. They never stated that I may not get the results in the 5-month prescribed period of the program until once my wife and I were in all the way. The only improvements I saw were from my own dietary changes. However, when I did the diet the Pompa Program suggested, I developed Hypothyroidism. My blood sugar rose dangerously high while on a mostly high protein diet with little to no carbohydrates. The inflammation in my body has gotten much worse and I believe I have literally gone in reverse despite following the program to the letter. I am asking for a full refund! I will say that the coach was very nice and seem to genuinely wanted to help me with my health issues.

  Business Response

  Date: 07/24/2025

  Hello ******! Thank you for sharing your experience. We regret that the Pompa Program did not meet your expectations. While we understand your dissatisfaction and frustration, we believe the program was delivered with the intention of helping you achieve your health goals. Many clients have experienced positive outcomes, but we acknowledge that individual experiences can vary, and we deeply regret that you did not see the same results.As a reminder, there is a 72-hour refund policy, as outlined in the agreement you signed when you enrolled, and refunds are not issued beyond that period. However, we are happy to discuss your concerns further.If you have any further questions or need assistance, please don’t hesitate to contact us directly at ************************ or **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is positive and helpful.

  Customer Answer

  Date: 07/24/2025

  
  
  Complaint: 23645514
  
  
  
  I am rejecting this response because: There is no way any individual could ever know if they are satisfied or dissatisfied in that short of time frame. Your screener assured me that if I was not satisfied with the results that I could get my money back. You smooth talk your clients into taking there money with a lot of polished speek and then burn them with your shady legal speek. I will tell everyone I know and the general public through social media about this. Don't do a great presentation on the front end knowing the results are not typical so your organization can profit off of folks trying to get well!
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Pompa Program late last year for almost $7,000. I was told it would be a 3 phase process that would last 5 months and would be worth it because it would eliminate my fatigue, brain fog, digestion issues, among other struggles. During the process, I was told the worsening symptoms would subside as I continued the program. As other issues arose, I was encouraged to buy more and more supplements and items from other businesses that may possibly help. Nothing did. Around 3 months into the program, I expressed how painful my liver was. I was told, that too, was part of the process and would subside in time. Upon waking one morning feeling as if my liver was going to explode, I immediately stopped all the supplements. The following day, the pain had already begun to subside. This program did not help as promised and only made my health struggles worse. I think the world should know this will not help as they promise and it’s a massive waste of time and money.

  Business Response

  Date: 07/24/2025

  Hello *****!
  Thank you for sharing your experience with us. We are truly sorry to hear that the Pompa Program did not meet your expectations and that you felt your health struggles worsened during the program. Your feedback is valuable, and we deeply regret that your experience did not reflect the positive outcomes we strive to provide for our clients.
  We understand how frustrating it must be to feel that your health concerns were not addressed as you had hoped. It is never our intention to cause any harm or exacerbate existing issues, and we are sorry to hear that you felt the program did not provide the support you needed.
  We acknowledge that you chose to discontinue the supplements and decided to pursue another path for your health. While we respect your decision, we believe the program may have been more effective if given the opportunity to fully progress, as intended. We are committed to supporting clients through the complete process, and we regret that this was not the outcome in your case.
  If you have any further questions or need assistance, please don’t hesitate to contact us at ************** or ************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We wish you the best on your health journey and hope you find the support that works for you.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 26th of 2025 I agreed to a charge of $20,240.00 for a Supplemental Care Program with the Company "Pompa Program". In less than 2 hours I discovered that the "Pompa Program" had over 226 total complaints in the last 3 years with the Better Business Bureau with only a mere 59 complaints closed in the last 12 months.
  
  On Friday morning May 27th of 2025 I exchanged messages with an representative, a coach of the Pompa Program stating that we wanted to Cancel the Program by texting the following to this representative of the company: "*********, we have decided not to move forward with the program. I am sorry for the inconvenience." The representative stated the following: "no inconvenience at all, thank you for letting me know. i wish you the best.". This should have initiated a refund since the representative acknowledged the cancellation of the program when I stated I did not want to proceed with the program and ********* not only acknowledged the receipt, but wished us the best.
  
  Then on Thursday evening July 3rd of 2025 I noticed I had "in fact" been billed for the $20,240.00 charge which I had previously been informed would not happen. I was traumatized by this new information. I have had both extensive surgery and 8 months of Chemotherapy for Stage 3 Ovarian Cancer that has spread. This additional strain is extremely unhealthy for my recovery. I have all the documentation needed to prove I asked for a Cancellation of the transaction within the 7 day grace period with the originating company for the charge. They state in documented form that the charges can be cancelled if requested within the first 7 days. That should seal the investigation and initiated a refund of the $20,240.00 charge.
  
  Pompa Program called at 11:54AM on Tuesday July 8th 2025 to stated they were refunding the full $20,240.00. AS OF MONDAY JULY 14TH THERE HAS BEEN NO REFUND GIVEN SO THEY LIED.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Pompa Program three months ago. and the supplements issued by have provided no benefit but only acerbated my health issues and caused a further detoriation of my health. My kidneys have been damaged to the point of feeling pain almost constantly.
  I need a complete refund for the ineffectiveness of the supplements and for the demage caused to my kidneys.

  Business Response

  Date: 07/08/2025

  Hello ****! Thank you for reaching out and sharing your experience with the Pompa Program. We are truly sorry to hear about the health issues you’ve encountered and sincerely regret that the program and supplements did not meet your expectations.We want to assure you that our supplements are designed with the goal of supporting overall wellness and cellular health. However, we understand that individual experiences can vary, and it is never our intention to cause harm or exacerbate health concerns.Please know that we are actively investigating your case. Our team has already sent you an email to notify you about the investigation process. We are committed to thoroughly reviewing your situation and will keep you updated as we work towards a resolution.Once again, we sincerely apologize for the difficulties you've faced. We are dedicated to addressing your concerns in the most thorough and supportive manner possible.Thank you for your understanding. We will be in touch as soon as we have further information. In the meantime, please don’t hesitate to contact us at ************** or ************************* Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agents for the POMPA PROGRAM misrepresented the REAL Benefits of the Program and the INTEGRITY of the Science. They also misrepresented the BBB status of the Company and the Supposed success or failure of the Program for the Parcipitants. I have Stage 3 Cancer and these individuals basically said they had a treatment that was more effective than Chemotherapy because it was on the Cellular Level. There is No Science to Prove Their Claims. I Paid over $20,240.00 for a Worthless Product. They prayed on my fears and on a person in their 70s.

  Business Response

  Date: 07/07/2025

  Hello ****! Thank you for reaching out and sharing your concerns. We truly regret that your experience with the Pompa Program has caused frustration, especially during such a challenging time. We take your feedback seriously and want to address it with transparency and care.First, we want to clarify that you’ve recently enrolled and have not yet started the program. The Pompa Program is based on established science focused on supporting cellular health, but it is not a substitute for medical treatments like chemotherapy. Our goal is to provide tools for overall health and wellness, and we always recommend working closely with your healthcare provider.We apologize if any information provided by our team caused confusion. It is never our intention to mislead or cause distress. We are committed to addressing your concerns and ensuring that any misunderstandings are resolved.A claim has been opened on your behalf, and we are actively investigating the matter. Once the investigation is complete, we will reach out to discuss the next steps.In the meantime, please don’t hesitate to contact us at ************** ** ************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother recently purchased the cellular damage testing kit. The testing supposedly tests for a substance that is created as a byproduct of lipid propitiation to assess for “cellular inflammation”, this test IS real but it costs at a minimum $300 not the $120 they sell it for. Well I dropped the vial and my entire floor is dark red so I guess even my floor has cellular inflammation? No person I’ve found on the internet ever tests anything less then poorly- including my floor. This testing is a lie and this company is taking advantage of people who don’t have a medical/science background and don’t understand how this testing works. They even advertise that people don’t need to understand the science behind inflammation and their testing methods like what? This company is creating FAKE problems using FAKE testing and then asking $14,000 for a detox cleanse. These test kits are not real and this companies solutions to fake problems are crazy expensive and that’s the scheme

  Business Response

  Date: 07/08/2025

  Hi *****! We’re sorry to hear that your mother’s experience didn’t meet our expectations. Unfortunately, without her email address, we’re unable to locate any records of her transactions or interactions with our company, which makes it difficult for us to identify areas where we can improve or assist.
  The Cellular Inflammation Analysis, including the test kits, is based on established scientific methods designed to provide individuals with insights into their health. We understand that health tests and their results can sometimes be confusing, especially when they’re not clearly explained. Our goal is to offer valuable information that helps our clients better understand their health, and we sincerely apologize if our communications were unclear or didn’t fully address your concerns.
  Regarding the issue with the testing kit, we’re genuinely sorry to hear about the incident with the vial. It’s important to note that this test, like any diagnostic tool, should be used according to the included instructions. If you have any concerns with the test or its results, we encourage you to reach out to our team directly so we can clarify any misunderstandings or provide further guidance.
  If you feel that the product didn’t meet your expectations or you’re dissatisfied with the results, we’re happy to address the issue, including exploring refund or alternative options. Please don’t hesitate to contact us at ************ or via email at *********************, and we’ll ensure that we review your mother’s case and provide the support you need. Our team is available Monday through Friday from 8 AM to 5 PM MST.
  Wishing you continued success on your healing journey.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During an intake phone call and a rushed multiple online signatures, I put $7,620 on a credit card believing this was the program to help me.
  I was promised via the phone call with “Dr” ******* ******* I could get refunded if it was not working. Of course this happened during the unrecorded segment.
  I was also promised EVERYTHING. Was included and they said the mold and other detox protocols are not included. Bait and switch again.
  I cannot complete the prep phrase as it is too much. I am supposed to start a Detox that will be unsafe to do because I cannot complete the prep phase.
  On the intake form prior to the phone call, they asked what would prevent me from the program. I answered time, and it has shown.
  I have repeatedly asked for a refund and to send back all the supplements as I feel it will be unsafe to complete this program.
  They said I am outside of the 7day window WHICH I have to do the prep for over a month.
  Also I was told to reach out to my coach, and he did not respond to me for over a week until I messaged “Dr” *******
  I feel this is a bait and switch.
  They have since tried to manipulate me into saying my mind is being sneaky.
  No it’s bait and switch plain and simple.
  I tried reasoning with them, they claim it to be unsafe not to do the prep phase before the detox. And I can’t do the prep phase… so I am asking for a refund to just be done with it because they cannot deliver the services promised to me because I can’t complete it and was promised everything was included and promised a refund if it wasn’t working.
  Very shady and very rushed for signatures.

  Business Response

  Date: 06/27/2025

  Hello *******! Thank you for sharing your concerns, and we are truly sorry to hear about your experience. We understand how important it is to feel supported and confident in the services you choose to invest in, and we sincerely regret that this was not your experience. We also regret any confusion or miscommunication regarding what is and isn’t included in the program. Our team strives to provide clear and honest information, and we apologize if that wasn’t the case during your enrollment.While your request was submitted outside of the refund eligibility window outlined in your agreement, a claim has been opened on your behalf. While the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at ************************.We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/29/2025

  
  
  Complaint: 23518578
  
  
  
  I am rejecting this response because your response does not promise a refund as I was promised by “Dr” ******* during enrollment if it wasn’t working for me. It is claimed to be dangerous to proceed with the detox if the prep is not done. I cannot complete the prep hence I will not be able to do the detox hence I must persist for a refund.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer from numerous illnesses, and after watching some of the videos and other materials of the Pompa Program, I was convinced that it would help me. In early April, I, along with my husband *****, had a conference call with **** from Pompa. We paid the five-month program fee of $7620.00 in full.
  
  I started taking the supplements after my dose was advised by my coach, *********. After about a week I began to feel worse and I asked ********* if we could delay the program by two weeks. She insisted that we should continue and I would start to feel better. I ended up in the Emergency Room and was in the hospital for three days with a severe UTI that was borderline Sepsis: a life-threatening condition. While in the hospital the doctors told me that my condition could have been caused or aggravated taking the supplements from Pompa and they all told me to stop taking them.
  
  I contacted Pompa and requested a full refund. They said that becoming sick showed that the program was working and that I needed to continue if I wished to become better.
  
  I received a second round of replies where they told me they would forward my request to the company’s client care advocate for review. On May 9, 2025 I heard from ***** ***** advising me that he was reviewing my case. I received another email from ***** stating that they had finished the review and no refund was warranted.
  
  On May 23, 2025 I received another email from the Pompa Program stating that my membership and my account had been cancelled. The length of the program is five months but after only one and one half months, they cancelled my program without my permission. There was no refund involved. That’s defined as “theft,” and does not follow any legal business practices.
  
  I asked them to do the right thing and issue me a refund. The Pompa Program refused. I will be pursuing all options available to me. Based upon my experience with the Pompa Program, I urge the BBB to not recommend them as a reputable business.

  Business Response

  Date: 06/18/2025

  Hello *****! We are truly sorry to hear about your experience, and we deeply understand the frustration and distress you've faced. First and foremost, we want to acknowledge your health concerns and sincerely regret the negative impact this situation has had on you. We understand that your health is a top priority, and we never want our clients to feel worse, especially while participating in a program aimed at improving their well-being.Regarding the issues you raised, we do apologize if the communication you received from our team did not meet your expectations. Our goal is to support each client on their journey and make sure they feel heard throughout the process. We take all concerns seriously, and it’s clear that the experience you've described fell short of the standard of care we strive to provide.As part of our standard process, we do have a money-back guarantee, and our team thoroughly reviewed your situation in accordance with the terms of the agreement. It is our understanding that the medical condition you experienced during the program was taken into account, but unfortunately, it was determined that the refund could not be processed based on the terms of the agreement and the timing of your request.We also want to address the cancellation of your program. We regret if this action caused confusion or distress, and we will take your feedback into consideration as we continue to improve our practices.At this time, we are not issuing a refund, but this is not a closure of support. We are still here to work with you in whatever way we can and would love to help you re-engage with the program in a way that feels manageable, safe, and empowering.It’s important to note that our team did send you the last email on May 15, 2025, and we noticed that you opened it. However, we did not receive a response from you. We’re more than happy to discuss this matter further if you still wish to pursue it.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at *************************We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: 23438978
  
  
  
  I am rejecting this response because:

  Pompa Program's response is the same response that they gave me when I contacted them explaining my situation. There is nothing new to gain from their response. I was in the hospital when they sent me the message referenced in their response and was unable to respond because I was so ill. In fact it took me about 9-10 days to feel better after I got home from the hospital. My primary physician has recorded this because I went to see her on the 11th or 12th day. I did respond as soon as I was released and able and requested a refund. When I was released from the hospital, in my discharge orders, the doctors stated that I should stop taking the supplements. Without taking the supplements I cannot participate in the program. Please refer to my initial letter telling you that I literally begged **** if I could stop taking the supplements and take a rest from them. She said that that would make me even more sick and I should not do that. I followed her advice because I thought she was the expert. After exchanging some emails Pompa Program not only refused to do the right thing and offer me a refund for moneys paid them that I cannot use, they cancelled my membership so I am unable to get any value from the money I paid. It is one thing to hide behind policies and procedures. It is a totally different thing to do the right thing and make a frustrated customer happy. I have owned a business for more than 35 years and we have always strived to do the best for our customers and if there is a problem to make it right. Pompa Program appears to take an opposite approach. Since I did get to use 4 bottles of the supplements from the initial supplement shipment, met with **** 2 times, and I was sent some brochures, I am willing to more than compensate for those items and ask to settle for less than a 100% refund. This situation has caused much stress that I don't want to continue with. If you read my initial letter and this you will see that it is a very fair request. I urge the Pompa Program, a company that states they care about the care and well being of their clients, to do the right thing.

  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

  Business Response

  Date: 06/27/2025

  We truly appreciate you sharing the challenges you’ve faced, and we want to emphasize that your health and feedback are extremely important to us. Regarding your refund request, while we must adhere to the policies outlined in our agreement, we fully recognize the extenuating circumstances you’ve shared. We understand how upsetting this situation has been, especially given your hospitalization and the difficulties in your health journey.
  We realize this news may be disappointing, and we want to assure you that we are here to support you in any way we can. If you'd like to explore other options or discuss your situation further, please don’t hesitate to contact our customer care team at ************** or email us at ************************.
  Your well-being is our priority, and we are committed to assisting you in any way moving forward. Thank you for your understanding.

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23438978, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send me an email stating that they would issue a refund and cancel our appointment if I didn't have 8,000.00 to 12,000.00 to spend on further medical cost. They didn't know or have any interest in what my test results was. They also suggested that I should have my husband's financial permission and help if I couldn't afford this. Again they had no knowledge of my finances. This is a scam to weed through people who are not easy money. All this after they get you to take there 98.00 test that they have no interest in.

  Business Response

  Date: 06/04/2025

  Hello *******! Thank you for sharing your concerns. Your perspective is highly valued, and we want to assure you that your experience holds significant importance to us.
  We do encourage the presence of a spouse or significant other during the consultation, as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.
  Our goal is to provide our clients with the highest level of service. During consultations, we aim to gather comprehensive information about your health history and current challenges to determine if the Pompa Program aligns with your specific needs and goals.
  We are sorry to hear that you were unable to complete your consultation. We never aim to pressure clients for money, and we truly regret that your experience left you feeling otherwise. Our goal is always to provide valuable support and solutions that are in the best interest of our clients.
  We want to confirm that your refund was processed on June 3, 2025, in accordance with our 30-day money-back guarantee. Please allow 5 to 10 business days for the funds to post to your account.
  We remain committed to resolving any concerns and ensuring that you have the best possible experience. If you need further assistance or have additional questions, please feel free to reach out to us at *********************. Our team is here to support you Monday through Friday, 8 AM to 5 PM MST.