We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Pompa Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 238 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/10/24 I purchased the Pompa Program for me and my husband. I paid $224.00. I took the on line assessment and scheduled a Zoom meeting. On 1/12/24 I was worried the cellular test kits needed for our zoom meeting were not received yet so I reached out to our assigned Team Member **** via email to ask where the kits were. No response. On Sunday 1/13/24 I rescheduled my Zoom meeting because I had still not received the cellular test kits. As of today, 1/17/24 still no kits. Ive sent another email to **** our contactno answer. If I push the zoom meeting again they will charge me to reschedule. I dont trust this process or company I would just like my money refunded.

      Business Response

      Date: 01/24/2024

      Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and we apologize for any dissatisfaction you have experienced with your purchase. We understand your frustration with the delay in shipping your testing kit and the rescheduling of your appointment. We strive to provide a positive experience to all of our customers and apologize if you were not provided with that. After reviewing your account, I can confirm that your refund was  processed on Jan 22, **** and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues, please do not hesitate to contact us at ******************************* if you have any further questions or concerns.

      Customer Answer

      Date: 01/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: June 25 2023
      Transaction amount: $ 7,214
      .Business was committed to release heavy metals from body and brain by taking detox supplements and chelators, to fix thyroid issues.
      They provided 1 box starting kit, 3 boxes body detox, 1 box brain detox. Total 5 supplements boxes.
      I am seeking for a refund.
      I found the advertisement in Facebook.

      Business Response

      Date: 01/27/2024

      Dear *****, We have reviewed your account and your statement is correct in that we have provided all of the nutraceuticals over the promised timeline.  In addition, all of the resources, coaching calls, and support promised were provided. Your signed Agreement does provide refunds for early termination, but since all products and services were utilized and the Agreement was serviced in full, the early termination refund would not apply. We are grateful to have shared this portion of your health journey with you and wish you the best in your future endeavors.

      Customer Answer

      Date: 01/29/2024



      Complaint: ********



      I am rejecting this response because: I completed the program ( 5 Months) graduated with zero results promised when advertised. My thyroid medication remains the same (Levothyroxine 75 MCG). Blood test for Thyroid did not change at the end of 5 months. Original urine test results (dark red)  are identical as the second test I took when I completed the program (5 months later). I have copies of my blood tests and the first and last urine test to probe. 

      You may see in my records that I purchased a second urine test after my graduation. I have them with me as a probe that your product is an complete waste of time and money.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was so interested in what was being "sold" to help my body heal and to feel better that I took the leap and bought a test kit make the zoom call appt. and filled out the assessment. In the midst of it I saw I was charged for two test kits (first red flag) called a got refund, thank you.Then watching video about zoom call and my spouse MUST be present? (Second red flag) looking at email with shipping information INCORRECT shipping. I'm done please refund my purchase.

      Business Response

      Date: 01/24/2024

      Hi there *****,Thank you for sharing your experience with us and we are sorry to hear that your experience did not meet your expectations. We would like to clarify that we do encourage the presence of a spouse or significant other during the consultation as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.  Just as you called and received the prior refund, we will honor the 30-day moneyback guarantee on the other purchase.  This can be requested by calling us or reaching out to us at *******************************.

      Customer Answer

      Date: 01/24/2024

       
      Complaint: 21148701

      I am not interested in this businesses way of "helping" people. I would like my money back. 

      Sincerely,

      *********************

      Business Response

      Date: 01/25/2024

      Hi *****, we appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on January 10,2024. We have also sent you a receipt via email for your records.  We wish you improved health as your journey for healing continues.

    • Initial Complaint

      Date:01/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I watched a video on inflammation and thyroid issues…how they should be tested for. I ordered 2 tests. One for my sister and one for myself. I became very skeptical, because I thought I was buying a very comprehensive test - blood spot and urine to measure neurotoxicity and inflammation., with multiple markers that I mail in to a lab - INTSTEAD What I found was a very rudimentary urine collection kit with a vial that I suspect as red dye in it. As that is the colour my urine changed to right away.

      I feel this man is scamming people, the questionnaire itself was asking questions about my affordability I feel. This guy is trying to scam the public with this ludicrous claims and taking advantage of sick people looking for answers, the vial looks questionable. The range of colour reminds of a litmus test in high school.

      I would like a full refund, this business needs to be shutdown.

      Business Response

      Date: 01/23/2024

      Hello ****,
      Thank you for sharing your concerns regarding the Cellular Inflammation test kit. While we understand that you have reservations, we can assure you that the kit provided is an accurate way to measure malondialdehyde in the urine.  As stated in the order process, there is a 30-day moneyback guarantee which you can request by reaching out to us at *********************. We wish you the best in your healing journey.

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a urine analysis from Dr. P****. I had a scheduled phone interview with Mark A. and my results were just glazed over. He refused to give me any resolution to my issues or actual causes. He told me he was a Christian, yet cursed during our phone conversation. He went on to tell me if I couldn’t obligate myself financially this day there was nothing he could do and not to waste my time or his. Pretty much told me if I continued down this path that I would die. I also needed to make an ultimatum to get my husband on board or else. I didn’t appreciate his cold demeanor and him withholding information.

      Business Response

      Date: 01/23/2024

      Hi there *******,
      Thank you for sharing your concerns about the consultation with our health advisor. We're truly sorry that your experience wasn't what you expected and we will be researching your claims and take the appropriate actions to correct them. As part of our commitment to customer satisfaction, and in accordance to the 30-day money back guarantee, we've issued a full refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the urine kit from Dr. Daniel P**** which was advertised as as a way to help diagnose the cellular inflammation he said was the cause of thyroid problems and help treat my autoimmune disease such as my thyroid Hashimoto disorder. Upon further discussion with their “ diet coach” and the program they offer, they want to charge me $8,000 to tell me the answer to the how to treat my inflammation. What a scam! I want to be refunded the $129.00 for a fake urine test.

      Business Response

      Date: 01/23/2024

      Hi *****! We are sorry to hear that your consultation did not meet your expectations.  In line with our commitment to customer satisfaction, and according to our 30-day moneyback guarantee, we issued a refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being captivated by Ava's health journey on Facebook, I decided to purchase Dr. P****'s inflammatory test on 12/29/23, hoping for solutions to my own health struggles. However, my optimism took a hit during the consultation. The test result, which turned bright red upon filling the vial, was barely mentioned.

      The consultant initially seemed promising, but my enthusiasm waned when I was informed that the recommended 5-month program would come with a hefty price tag of 7-8k. As a healthcare professional myself, this was disheartening, as I had expected more transparent and affordable options.

      Adding to my disappointment, I later discovered that Ava, whose story had initially inspired me, is, in fact, Dr. P****'s daughter-in-law. The lack of disclosure about this familial connection raised further questions about the transparency and objectivity of the program.

      Business Response

      Date: 01/23/2024

      Hello ******,
      Our primary objective during the presentation is to provide a thorough understanding of our program, its benefits, and the results it can achieve.
      Ava's story is a powerful example of how the Pompa program can transform lives. She went through the program herself and is one of the thousand of lives we've helped, enabling them to heal and lead healthier lives.
      In accordance with our 30-day money-back guarantee, we've issued a full refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************.

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a program through Dr. P****, then realized I need to read reviews. Seen reviews on the BBB about them charging people over 7k or more for a program. I feel i was scammed at this point for money for a urine test that everyone on the complaints said turned red no matter what health issue they had. I thought it seemed strange to answer questions about my income on the assessment questionnaire. Asking me how long at my job, and how much am i ready to spend on my health, was a red flag and i should have listened to my gut, but they do not give you that test until after you pay. This is a scam, and i want my money refunded asap. I have a 30 day to get a refund. I ordered it today and emailed them right away and they wont respond. I want a refund.

      Business Response

      Date: 01/03/2024

      Hello *********, we sincerely apologize for any confusion or dissatisfaction you have with your purchase. We have processed a full refund to your original payment method in accordance with our 30 day money back guarantee policy and emailed your receipt. Please be aware that it may take 5-10 business days for the refund to be reflected in your account. Regarding the Cellular Inflammation test kit, the test is designed to measure inflammation in your cells. This test works by a chemical reaction with a few drops of urine. Once activated, the color changes. The intensity of the shade indicates the level of inflammation present in the cells, with darker shades indicating higher levels of inflammation. In regards to cost, The Pompa Program includes support from a health coach, nutraceuticals for a duration of five months, as well as many other resources. These components contribute to the overall cost of the program, which aims to provide comprehensive guidance and help individuals improve their health and well being. The price of the program is contingent on the amount of support that will be needed. In regards to your concerns about the questions on the assessment, they are there to help us better understand your situation and to be able to create a customized program that not only suits your health needs but is also within your budget.

      Customer Answer

      Date: 01/03/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ***

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This test is very vague and the treatment process for the program were never discussed and I cannot afford upwards at $8000.00 as a single mom! This is a man with a bachelors degree calling himself a doctor!!! Refund needed!

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received testing kit.
      No information no data or analysis
      Very disappointed

    Pompa Program is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.