Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 22, **** - I came across some videos on ********* and it sparked my interest. After watching the webinar, I felt inclined to give it a shot and make an appointment since I felt as if I qualified and was seeking answers. I paid $167 for the cellular inflammation kit, which seemed way too simple when it arrived. My sample turned the darkest red shade as soon as my urine hit the vial, which spooked me honestly. After seeing that everyones sample turned that way, I am not shocked. It became clear that the simple urine sample did not show any sort of personalized testing based on my own cells. During our consult, my advisor was nice.. but he just went over the webinar all over again. At the end, he popped me with the large price and said that spots were limited. I got upset and started crying, as 7-9k is ALOT of money, and needed more time. He then sent me links to credit cards and rescheduled our appointment for two mornings later. It felt strange and pushy to be under so much pressure in a short amount of time and if it wasnt a quick decision, it was because I didnt care about my healing or wasnt yet ready .. I am requesting a full refund, please.

  Business Response

  Date: 02/09/2024

  Hello **********! Thank you for sharing your concerns regarding the Cellular Inflammation test kit. We want to clarify that the test is an accurate way to measure malondialdehyde in the urine.  The darker the color, the more indication of significant inflammation levels.  Regarding the consultation, we're truly sorry that your experience wasn't what you expected and we will be researching your claims and take the appropriate actions to correct them. We do have a 30-day money back guarantee that we are happy to honor if you'll contact our customer support team at *********************************************************. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** sells you on a personal story of his own sickness. His relationship with God as a ********** Then he sends out a test for 167 dollars. It will turn bright red like Im sure everyones does! Now your a fish on a hook. They call you and talk to you asking several questions very personal and then hit you with the cost. If youre desperate for a solution they have got you. Then they send in the coaches which I would call the handlers! They are so friendly and helpful to get you started on your modules and supplements and meetings which all will cost you. They try to make you do as many and soon as possible before you realize you have been scammed. After first week of supplements I was having reactions and not well. When I informed them of this you would think the normal response would be to stop taking them and we will issue you a refund but no. They tried to schedule more meetings and have me watch more modules. I feel embarrassed that I fell for their scam. However, I dont want anyone else to be deceived and I really feel they should have criminal charges brought against them. They are taking advantage of the vulnerable. They didnt even apologize. Out of the **** they returned everything but **** but Im working with my ******************* to get the other **** returned. If they were an honest company they would return the money.

  Business Response

  Date: 02/13/2024

  Hi *******! We are sorry to hear your experience has not met expectations. Our coaching program has a set cadence to ensure support and success is provided to our clients at crucial time periods within the process. The refund policy, which is based on services rendered, is clearly outlined within the Agreement you signed.  We have validated the refunded provided was in accordance with that executed Agreement.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a service "consultation" that included what I thought was urine testing from the Dr. ********************** on October 26, 2023. I also made an appointment for the consultation at that time. The appointment was confirmed via text message. After some review, I learned that the video was misleading about the amount of testing and that the consultation was an "upsell" that would have required a $7k-9k investment with around $1000. up front. I immediately texted back to the consultant that I wanted to cancel the appointment and requested a refund. I was told my appointment had been cancelled. I then wrote an email making a formal request for a refund that included all the information and reasons why. I sent another email over the next two days. I have not been able to reach anyone by phone when I call. I did have two customer service calls asking me what I thought of my consultation, and each time I requested a refund. The only response I've received to anything was a form letter about staying on the email subscription for newsletters on December 28th of 2023.I'm on a fixed income and had to go without other things so that I could try this program. When I realized I wouldn't be able to afford any of it at all, I tried to get my money back. I've been trying for two months. I finally came here to get help.

  Business Response

  Date: 01/25/2024

  Hello ********, We apologize for the delay regarding your request to cancel and obtain a refund, the request came in for a different email than the one ordered under so we had trouble tracking it down. Your refund has been processed to your original form of payment and we have emailed your receipt. In the future, please feel free to reach out to us at ************ or ******************************* with any issues or concerns. Wishing you improved health on your journey for healing.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a urine test kit for myself and my daughter after watching the video. I googled his information and then I seen complaints of scams from other people who purchased. Also a horrible couple embezzlement from children and taking money from their own child's trust fund. I sent messages immediately for a refund I contacted the program they stopped responding. I did not receive any test kits and I asked for the refund quickly. They do not respond.

  Business Response

  Date: 01/24/2024

  Hi *******, We deeply understand your position and appreciate you sharing it. Negative reviews can be disheartening, but it's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. It's important to keep in mind that individual comments on these platforms may not always present a complete and accurate picture. After reviewing your account, I can confirm that you were refunded on January 15, 2023 and an email was sent to the address we have on file. We believe in transparent communication and appreciate your feedback as it helps us improve our process and service. If you have further concerns or questions, please reach out to us at *******************************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a test that is supposed to show cellular damage or exposure to toxins. It says wait two minutes but turned darkest red immediately. I have read several reviews where everyones test turns darkest red. Then they pressure sell you a program for $7000-$8000. I declined to purchase. They said if you dont get it today, you may not get in the program. They are preying on people who are seeking solutions to years long health issues.

  Business Response

  Date: 01/24/2024

  Hi *******, we sincerely apologize for any dissatisfaction you *** have experienced during your consultation. Our main objective during the consultation is to thoroughly understand your health situation, including potential toxic exposures, in order to identify any underlying issues that *** contribute to your inflammation. Our intention is to empower you with knowledge and guidance, enabling you to make informed decisions about your health. We apologize if we did not adequately convey this purpose during your consultation, and we appreciate your feedback as it helps us improve our communication and services going forward. We are more than willing to provide your refund in accordance with the 30-day moneyback guarantee.  This can be requested by calling or emailing us at *******************************. We wish you the best in your healing journey.

• Initial Complaint

  Date:01/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/24/2024

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and we apologize for any dissatisfaction you have experienced with your purchase. We understand your frustration with the delay in shipping your testing kit and the rescheduling of your appointment. We strive to provide a positive experience to all of our customers and apologize if you were not provided with that. After reviewing your account, I can confirm that your refund was  processed on Jan 22, **** and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues, please do not hesitate to contact us at ******************************* if you have any further questions or concerns.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I completed the program ( 5 Months) graduated with zero results promised when advertised. My thyroid medication remains the same (Levothyroxine 75 MCG). Blood test for Thyroid did not change at the end of 5 months. Original urine test results (dark red)  are identical as the second test I took when I completed the program (5 months later). I have copies of my blood tests and the first and last urine test to probe. 

  You may see in my records that I purchased a second urine test after my graduation. I have them with me as a probe that your product is an complete waste of time and money.

  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 01/27/2024

  Dear *****, We have reviewed your account and your statement is correct in that we have provided all of the nutraceuticals over the promised timeline.  In addition, all of the resources, coaching calls, and support promised were provided. Your signed Agreement does provide refunds for early termination, but since all products and services were utilized and the Agreement was serviced in full, the early termination refund would not apply. We are grateful to have shared this portion of your health journey with you and wish you the best in your future endeavors.