Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a complaint with you a few weeks ago. Pompa Program gave me credit for portion of the balance that I paid. They stated that the *** that I paid them for the program, that everything else was included in that price. Which it is not, they tell you to buy this and that to get better. Way to expensive. Out of $6,920.00, they refunded me $4,442.90 which is not the full amount and is not acceptable to me, the balance they owe me is $2,477.10. And I gave them my cancelation notice within the 1st 30 days. Other got FULL refunds.

  Business Response

  Date: 12/08/2023

  Hello ****, in regard to your refund, the amount refunded was aligned with the services provided and the terms of the agreement. Upon signing the agreement on October 17, 2023, you affirmed that you understood the agreement in its entirety, and you were given the opportunity to ask questions. As stated in the signed agreement: For early termination,within the first 3 months of the Program, you will be refunded based on the difference for the portion of the Program used, or received, through the date of termination.
  
  We would also like to clarify that the Cellular Inflammation Testing & Consultation, which was purchased on September 22,2023, was refunded in full in accordance with our 30-day money-back guarantee on September 27, 2023. Furthermore, we want to emphasize that the Pompa Program is a separate purchase with its own terms and conditions clearly stated in the signed client agreement.
  
  If you would like to address any further questions or concerns, please feel free to reach out to our team at ***********************************

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been struggling with the hair loss for a long time and I came across this program on ********* I have watched a webinar first, where Dr. ********************** talks about how you have to get rid of the cell inflammation in your body, in order to get your health on track. He also mentions, that ones the inflammation is gone, it will improve all the functions of the body, including the hair loss. I paid $167 to get the inflammation test. Then I have scheduled an appointment with one of the specialists on 11/17/2023. During our zoom call, I discovered that he is not even a medical professional, and has no medical degree, however, he was presenting himself as someone from the medical field . Also, he would not tell me exactly if this program will help me with the hair growth, he kept saying that everyone is different, he also, made it look as only selected candidates get to enroll into this program to try and manipulate me into signing up. I am very disappointed, it feels like they just want the money and dont actually care about the health and specifically my hair problem.

  Business Response

  Date: 11/29/2023

  Hi ****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 29, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think this is a scam. Sold me a pee test that I administer myself and immediately turned the darkest red immediately. I think this test is designed to suck you in and make you feel you very sick and need this program. I think they make their money on this bogus pee kit. Very scripted information just trying to convince me that only a select few are accepted into the program. When I said I need time to think about it the sales person immediately offered me the highest discount, told me it was only good for 24 hours and then asked if I believed in God. Lots of talking in circles and red flags throughout the conversation and he even went as far as to say I will probably read a lot of negative feedback about their methods if I search the internet. I’d like a refund.

  Business Response

  Date: 11/28/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee and sent a confirmation email to the address on file. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 147 $ for a urine test (13th of november 2023) (special discount price that include 50$ for shipping fee) that was supposed to get me information about my health and inform the person that was scheduled to meet me on a zoom call on the 26th of november 23.
  The zoom call was general information on inflammation. It had a tendancy to put fear as it was saying my condition was getting ''neuro toxic''. I have no neurological problems, I was asking about a skin condition on my lower legs. I train and I am in shape, I have no weight problem. The consultation did not bring me anything. He talked about a kind of mushroom that was part of the cure. I got alerted when they ask for 8800 $ for a 3 months program (or 6900$ if paid on one payment). A huge amount of money. I realized It was a sale pitch for the program. As I was finding this too expensive the man presented me a credit card (with no interests) that was odd. And then lowered his price to 313 $ per month if I got accepted for this ''credit card'' . At the end he wanted me to pay 1500 $ to reserve my spot for the program but that it was refundable. I said I would not pay anything today and would think about all this. He sceduled another meeting that I later canceled. In my opinion it is all a SCAM. I want a refund for the 147$ paid for the urine test.

  Business Response

  Date: 11/27/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 27, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 12/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw Dr. ********************** story on ******** and thought the simple urine test would tell me something about my condition that was better than a blood test. This was a lie to get my $167 ! If I paid paid this much at a doctor ****** I would get a lot more info but the real kicker was that this was a lie and that a stupid 4 page questionnaire was the means to tell me I was very sick! Being a 72 year old female that is desperate to feel better because I take care of my ******************************************************************************************** $9000 over 6 months! This is obviously an attempt to extort money over the internet as the advisor said after I was cured of whatever I had then I could access their computer site for the rest of my life. This is totally asinine since I havent even talked with the Dr. ****** who is not a medical doctor! I want a refund of $167.00.

  Business Response

  Date: 11/25/2023

  Hi *****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 24, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the test last week and took it this morning. It immediately turned brighter red than any result on the chart. There are no instructions on what this means or any source for peace of mind as to your life is not in danger. I have lupus and desperately want help getting better. After taking the test I realized that the result is just an expensive scare tactic to buy the program. I'm looking at the test results with no idea as to what it means or anything. Shouldn't a lab or a professional be interpreting the results of the test not just me guessing and feeling worse about myself then before I took the test. I have spent over 100k in medical expenses alone this year trying to get help. I do not think this helped at all and infact caused me to panic because my result was bright red, more red than and thing comparable on the result chart, then there's no way to get information on weather or not your going to die. After realizing that even stool samples come with better instructions I knew this was a scam and started to look for answers and here we are. I just want my money back and no I don't need results it's clear this "reactive agent" is just dye.

  Business Response

  Date: 11/25/2023

  Hi *********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 23, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/2023, my wife ordered 3 Cellular Inflammation tests from the Pompa Program for our family. We paid a total of $291 and were told we'd be given some insight into the results of the test via consultation. My wife has a number of auto immune issues and yet both my test and my son's test came back identical. My guess is that this happens to anyone who takes their "test" because that's their scheme's "hook".
  
  Despite my reservations, we decided to proceed with the consultation. So we sent the pictures of the test to our consultant, I took time off work, and sent our son to a sitter so we could meet with Chad on on 11/11/23. We started the call letting him know our son has autism. He immediately informed us that he couldn't help him because "patients on the spectrum are referred to another part of the business". He promised to make the referral but even as I write this, he still hasn't made the connection. So 1/3 of our paid-for "results" down the drain.
  
  Secondly, the consultation was really a glorified pitch. He went through an entire presentation where he told us we all had cell inflammation and that the only way to get better was to get on their protocols. He threw around buzzwords common in the holistic space, but could never actually tell us any real diagnosis based on the urine test. The only way we could "heal" was to pay an additional $14,000 to gain access to their program for my wife and I and our son would cost extra.. From what I gather, you're paying for their supplements (the names of which were never disclosed) and the salary of the "consultant" who tells you when to take them.
  
  It was pretty clear we had paid $300 to pee in a cup. They didn't provide any additional insight and pitched hard an extremely expensive protocol. Shortly after our appointment, Chad sent us an email asking us to give a 5 star review on Trustpilot. Feels real shady to me. We want our money back because nothing that was promised by the webinar was delivered. Absolute joke.

  Business Response

  Date: 11/21/2023

  Hi ****,  thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee and sent a confirmation email to the address on file. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Pompa Program due to health issues that I was experiencing. However, the in-home cellular inflammation test ($167) was never evaluated nor requested to be returned for a lab report. I enter the $8000 program with a down payment of $1500. I have since discovered that Dr. ********************** is not a medical doctor. I would like to have a complete refund of the $1667.

  Business Response

  Date: 11/20/2023

  Hi *******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 20, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7/2023, I paid Pompa Program $167 , order # ********, for Cellular Inflammation Testing & Consultation. I had my consultation call on 11/16/23. The call was scheduled for 1 hour. Their website says that a personalized plan will be given based on my test results at the time of the consultation. I kept waiting for her to get to my plan and I started to feel like she was stalling. Then she announced that it is a Christian based company which had nothing to do with it. I started to feel like I was being held hostage so I spoke up and said that I had to go in hopes that she would get to the point. Then I realized that the point was for her to sell me on the program. She finally told me the price of the program and I told her that I needed to think about it as it was a large financial commitment. She tried to get me to sign up right then and there and that didn't feel right. She had requested that we meet again today, 11/17 to finish up. After thinking about it awhile yesterday, I emailed her later that day and asked for more details of the program. She sent me something that was cut and pasted that was just a few sentences. I thought it was odd that there wasn't any materials on the details of the program. This became another red flag for me. Last night I decided to do some research and found that there are many others out there that have had the same experience. I feel that this company is using manipulative tactics to coerce me into signing up for their program. I would like to request a full refund of $167. Thank you.

  Business Response

  Date: 11/18/2023

  Hi ***, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 17, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *********

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st I purchased a Cellular Inflammation Testing and Consultation from this company. I expected a 1 hour consultation with the doctor but instead was stuck with a 1 hour call with a sales representative who pushed me to spend $8000 and was very aggressive and pushy when I said that I needed time to think about it. The Testing Kit also took well over the 3-5 business days that they promised; it ended up taking over two weeks to arrive. When I did receive the kit I was very disappointed to say the least; it was a very unprofessional/simple inflammation test. I can't believe that this company even exists; they are taking advantage of vulnerable and sick individuals. On top of that they claim that they are a ***************** and speak of them doing god's work. All I have to say is this is an absolute disgrace.

  Business Response

  Date: 11/18/2023

  Hi ********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 18, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.