Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched these videos from facebook ad. I paid $167 for the tests at the end. Got the texts and emails over and over about not missing the appointment and that I still need to fill out forms. I have tried to contact and ask for help and nothing. There’s been no talk of what actually happpens and how to detox just a bunch of “buy here” and we will tell you after. But there’s no communication after. I don’t feel like wasting my time in their appointments if they send tests that aren’t even in sterile containers. It’s not trustworthy at all. To use the name of God while he’s trying to rip people off… not what I’d want to answer for in the end.

  Business Response

  Date: 11/18/2023

  Hi *********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 17, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 11/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th 2023 I saw an advertisement on ******** about the Pompa Program. It seemed to speak to me as I have been dealing with some health issues and looking for a solution. To get more information on the program and what to do to heal yourself, I was directed to watch a seminar. At the end of the recording, there's a discount offer of $167 for Thyroid inflammation testing and Consultation. This would include an at-home cellular health testing kit, your cellular health analysis and report findings, and a neurotoxicity assessment. I paid the $167 (order ID ********* and received my kit a couple days later. The kit only had instructions on how to complete the test but had no more information about what the test entails. Then I was told to set up a meeting with one of their specialists to discuss the findings of your test and how to "get your life back". My husband and I met with ***** on November 1st to go over everything. He was very kind, but we didn't get much more information than what was already discussed in the seminar. Although we ended the conversation feeling heard and hopeful, we were then told that there were a limited number of spots in the program and out of 400 of those spots, I was a good candidate. But the catch was that the program would cost approximately $6000-$8000 for 5 months, depending on whether we chose to pay a down payment on the spot. At that moment, I shut down. My husband could visibly tell that I was upset and ended the conversation by politely by saying no. We went into that meeting hoping for answers, and instead were pitched the program with additional costs. Nowhere in any of the literature and communication was there note of the program being thousands of dollars. It all just felt wrong, and I'd hate for anyone else to go through that disappointment. The program very well could help people, but I think it's important to go into the process knowing the cost.

  Business Response

  Date: 11/27/2023

  Hi *****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 16, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was 8-4-23 paid $6920.90 was given partial refund of $2354.90 and seeking full refund missing $4566.I had a severe reaction to supplements by 3rd attempt only 1 pill ( OF 13 RECOMMENDED PER DAY) taken from each bottle except I tried 3 times ( 1 pill) from the morning bottle on 3 different days and reaction became worse. My tongue and throat swelled up and had to take benadryl or would have went to the ER.I could not do the diet he recommended as I could not digest the fat intake and made me sick at just a small portion of what was recommended. I did pre-warn them of my sensitivity to most foods but they insisted they could help me.( anyone) I knew I could not continue the program as I physically could not do the diet nor digest or consume the supplements due to severe allergic reaction and told them not to ship the next months supplements. They came but were shipped back and part of the refund. I put in notice with my 2 care guides by the 2nd week and notified for a refund at day 20, well within 30days.Dr Pompa has kept $4566 I cannot use nor ever use his program or any information he provided in videos or online and would like a FULL REFUND.

  Business Response

  Date: 11/16/2023

  Hi ****, we apologize for any confusion and understand your concerns regarding the refund. As per the contract you entered into on August 3, 2023, the refund terms are outlined in Appendix A - Payment and Refund Terms.
  
  Based on these terms, the refund provided was calculated according to the portion of the program that was used or received up until the date of termination. The specific fees associated with each aspect of the program have been itemized in the contract for transparency. A recap of the services rendered and the amount retained per the signed contract was emailed to you on 9/12.
  
  We understand that contracts can have their terms and conditions, and we empathize with any disappointment you may be feeling. It is important to note that ample time was given for you and your husband to thoroughly review the terms and conditions before consciously entering into the contract. Our program has successfully transformed the lives of numerous clients, enabling them to heal and lead healthier lives. We are deeply saddened to hear of your experience.
  
  We want to emphasize the importance of one specific section in the contract provided by Pompa, which is the Disclaimer, Consent, and Indemnification section. This section contains vital language that encourages clients to seek advice and guidance from their physicians before participating in the program. We strongly advise clients to prioritize their health and well-being by consulting with a healthcare professional who knows their medical history and can provide personalized advice. The purpose of this section is to ensure that clients have a comprehensive understanding of the potential risks and benefits associated with the program and to encourage open communication with their healthcare providers. It is crucial that clients take this recommendation seriously and make informed decisions based on their individual circumstances and medical needs. By including this section in the contract, our intention is to protect the well-being of our clients and promote a collaborative approach to their health journey. We want to empower clients to make educated choices that align with their specific health requirements and receive appropriate medical guidance throughout the program.
  
  During your participation in our program, we understand that you mentioned having a sensitivity to vitamins. However, you did not mention specific information regarding which vitamins caused the sensitivity or the type of reactions you have experienced. We want to assure you that our staff prioritizes your health and well-being, which is why we offered an alternative line of nutraceuticals in liquid form for your consideration. This alternative option was discussed with you during the initial consultation call, the onboarding call, and the first session with your coach, before the supplements were shipped.
  
  We take all allergies and sensitivities seriously, and we want to ensure that we provide the best possible care for our clients. Our intent was to offer alternatives that could cater to your needs. However, after conducting a thorough investigation, we have not found any record of you discussing specific allergies or requesting a list of ingredients for the nutraceuticals. Please understand that we aim to accommodate all allergies and sensitivities, but without the necessary information, it becomes challenging to provide tailored solutions.
  After reviewing the recorded meeting on 8/14, your health advisor discussed various aspects of your diet and allergies. Regarding your diet, you mentioned being grain-free, having high cholesterol, and occasionally indulging in sugars and carbohydrates. When it comes to allergies, you explained that they primarily manifest as swelling and sickness, making it challenging for you to eat. Cooked vegetables and meat are your go-to choices due to the condition of your stomach.The health advisor suggested looking for dairy-free and ******************** when it comes to food selections. You mentioned experiencing difficulties digesting fat, and the health advisor informed you about the possibility of symptoms surfacing during the detox process and offered additional supplements for support. Your advisor commended your efforts with your diet and emphasized the importance of sticking to high-quality ingredients while cutting out sugars. She suggested a gall bladder support option available at local health food stores and acknowledged your fat digestion issues. To summarize, the health advisor recommended removing sugars and grains from your diet,emphasizing the consumption of high-quality, grass-fed meats, organic,pasture-raised animal products, and wild-caught fish as tolerated, along with organic produce. She confirmed at the end of the call that you will not be adding more fats but rather eliminating sugars.
  Regarding the second shipment of supplements, we would like to clarify the timeline as discussed during the consultation call on 8/3. It was explained that the first box of supplements would be shipped within 2-3 days after enrollment, and the second shipment would follow approximately ******************************* your case, the first shipment was sent on 8/7, and the second shipment was sent on 8/28. Our records show that you notified us of your cancellation on 8/29, just one day after the second shipment was sent.Consequently, you were given the opportunity to return the second shipment,therefore avoiding incurring any charges associated with it. Additionally, we want to highlight that we refunded the standard 20% restocking fee as an additional gesture.
  
  On September 13, 2023, we offered a settlement agreement to you that involved an additional amount of $2,600 that would be refunded to you, which was beyond the terms outlined in your contract. This was in addition to the refund of $2,354.90 that was already issued according to the terms of the contract. However, we understand that you chose not to accept this offer.
  
  In your complaint, you mention that you were within a ******************************************************************************************************************************************************* the signed contract. The contract itself serves as the comprehensive document that clearly outlines the rights, responsibilities, and obligations of both parties involved. These terms and conditions were carefully designed to provide clarity and guidance throughout our partnership, ensuring a mutually beneficial and lawful relationship. It is crucial to refer to the specific terms stated in the contract as they form the basis of our agreement and are based on the services rendered.
  
  We understand that you may still be dissatisfied with the outcome, but we want to assure you that we have thoroughly reviewed your case and explored all possible options. We want to emphasize that we have taken your concerns seriously and have invested significant effort into exploring all possible avenues for additional resolutions. Regrettably, despite our best efforts, these proposed solutions were ultimately rejected. Unfortunately, based on the terms and conditions outlined in the contract, we have determined that there is no further action or resolution that we can provide at this time. We appreciate your understanding and regret any inconvenience this may have caused. Thank you for bringing your concerns to our attention.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 10 2023 I spoke with Abby A******* on a ZOOM call about Dr. Pompa program but all she did was talk in circles! She never gave me any information about the products and she mentioned their 5 month detox would cost $7,000 and ask me if getting healthy would be worth it.
  
  This is a total scam.
  
  Abby talked in circles about inflammation in the body but never gave me information on their products. It was like she was skirting the issues that would get them into Federal Law.
  
  I want my money refunded.

  Business Response

  Date: 11/13/2023

  Hi ***, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 10, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *********

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole thing is very deceptive.
  I watched a long video listing all issues I currently am living with and was lead to believe that 167$ would show how to get better. No where in this video was it mentionner that the program would end up costing thousands of dollars.
  It is a far cry from what is being advertised. If the goal really was to help as many people as possible….. why not just provide the service that was sold for 167$ ??
  This is a first class scam preying on people’s ailments to empty their bank account.

  Business Response

  Date: 11/10/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt with the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching Dr. Pompa's webinar I decided to purchase the initial kit. My urine turned dark red, as I'm sure it does for 100% of the people who take the test. I took a lot of time filling out the questionnaire. It appeared that the sales guy in the call didn't read the questionnaire. I have a ************** couldn't even pronounce it right. He said he would look into whether or not the program dealt with my condition or not. Before confirming this with a doc he pushed for another call. I think when a doc asks for a credit card before doing anything for you it is a red flag. I request a full refund as I was given nothing useful for the 167 I paid. Just a sales pitch.

  Business Response

  Date: 11/13/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 11, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam. I did the urine test and it didn't even take time to react...it turned the brightest red right away. After some research, it seems like everyone's test does the same and then they do a call with a person to try and get you to pay an outrageous amount of money. They require your spouse to be on the call wonder...it is like buying a timeshare. You need both for the financial end, which they know. This is sad that someone would prey on people's health issues. I want my money back for the sad kool-aid test I took.

  Business Response

  Date: 11/13/2023

  Hi *******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 11, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up exhausted grasping at straws trying to find a solution to the unknown medical issues many of us have that would sign up. Praying for an answer. They called it the lighthouse in a dark stormy sea and I finally found it! They build you up with high hopes . Charge you mine thankfully only $97 for a silly urine test you take at home same quality as a pregnancy test. Drag in *** and how he was sent this message from ***, waste an hour of your time which I’m a little embarrassed I shared so much with this “ employee” and then told it is 0ver $8000 dollars only I kept pushing to know. So 1600 a month over $400 a week. No wonder they have so many alleged doctors and athletes who have done the program, prob the o Lu ones that can afford it. You’re tricking sick desperate people . I truly hope this works for the poor souls who shovel out over $8000 dollars for 5 months.

  Business Response

  Date: 11/09/2023

  Hi ******, thank you for sharing your feedback with us. We appreciate your concerns regarding the affordability of our program.
  We understand that the cost of our program may be a significant investment for many individuals. While we acknowledge the importance of transparency, we prioritize focusing on whether our program will benefit each person during the initial presentation, rather than discussing the specific cost in advance.
  Our primary objective during the presentation is to provide a thorough understanding of our program, its benefits, and the results it can achieve. We believe it is crucial for individuals to assess whether our program aligns with their needs before discussing financial considerations. This approach allows potential clients to make an informed decision based on the potential benefits and their individual circumstances.
  However, we do understand the importance of financial considerations. We strive to make our services more accessible through various financing and payment plans that cater to different budgets.
  We appreciate your perspective and thank you for raising this concern. If you have any further questions or would like to discuss the program's cost in more detail, please do not hesitate to reach out to us at [email protected]. We are here to provide you with the necessary information and address any concerns you may have.
  After reviewing your account, I can confirm that you were refunded on November 8, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2023, I came across an advertisement on Facebook for promises to get to the root cause of autoimmune disorders. As I suffer from a few autoimmune disorders, I was intrigued. Clicking on the link to Dr. P**** speaking about his journey and how he can help others, he seemed genuine and explained things in a way that was easy for me to understand. After signing up for his webinar and watching the whole thing, I was so hopeful and excited that this was going to be great. There is a link at the end of the webinar to sign up for the initial testing and for the one hour zoom appointment to go over the results. I signed myself and my husband up to get started. My credit card was charged the $264 on 10.22.2023. I was supposed to receive an email shortly after I signed up with my confirmation and link for the zoom appointment. I still have not yet received my confirmation email or link for my zoom appointment. I made multiple attempts to the Pompa Program to try to have this resolved. Finally after multiple attempts (through texting and messaging on Facebook), a representative from the program sent me a text back but never addressed my issue of never receiving a link to my appointment. My husband and I carved out time in our Saturday to be able to make our zoom appointment, but it has been such a run around trying to get our link. Now, a matter of hours until our scheduled appointment and we have not had anyone acknowledge our issue or complaint.
  As I was getting frustrated this evening trying to figure out how to get in touch with someone in the Pompa Program, I came across the BBB awful reviews for this program and company. It seems like it is the such a scam as there are so many of the same awful reviews. Stupid me for being desperate for medical answers that I fell for this.

  Business Response

  Date: 10/30/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt with the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at [email protected]. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $167 - 1 hour health consultation with the pompa program hoping to shed some light on my negative health symptoms and the root of them.
  
  However, there was no expert advice or health help whatsoever but was rather a sales pitch for a $6,000-8,000 program that the pompa program offers. If I wanted to listen to a sales pitch, I would not have paid $167 to do so and I feel it's completely dishonest to convince someone you are helping them. They are praying on the weak and people who truly need help. I’m disgusted to know their are people and companies that will go along with this sort of practice just for money. It’s a form of evil on another level. And they claim to be a Christian company. Shame on everyone who works for Pompa and himself to creating this scam.
  
  I really need help and had hope this would be a positive answer. I was considering doing the program just because I’m in so much suffering everyday.
  
  After learning the truth of this program. I am requesting a full refund on the $167 test that I took that didn’t get reviewed by an actual physician. They scored me based off of questionnaire and they didn’t even follow up about my concerns.
  
  I’m so grateful I never gave them my card to sign up. After doing research I have yet to find anyone with actual positive results after completing this program. In a world where so many people need help and fighting off autoimmune diseases, you would think people would be more thorough in their explanation. However if you are running a scam on the weak then there not necessarily. Buyers beware! Go find a local natural path. You will get better help there then this scam.

  Business Response

  Date: 10/27/2023

  Hi ********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 26, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.