Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/2023, I saw the Pompa Program on Facebook and watched the webinar with Dr. P**** giving a very convincing speech on how he has found a breakthrough way to treat people’s health issues at a cellular level to help cure many issues related to thyroid and inflammation. It required a urine test to determine the depth of the cellular issue and also a neurotoxicity assessment, all for only $167, a savings of several hundred dollars he said. I was convinced that it could be useful to pin down the source of my health issues and went ahead with it. I received the urine test and it showed the darkest level red meaning the worst inflammation which didn’t seem accurate to me and then the day of the consultation the associate interviewing me said the darker the urine test result, the more inflammation and possible damage at the cell level (sounds like everyone’s test results are the same). During the Zoom “appointment” I was expecting to hear more about the program and solution to cellular health, supplements, dietary changes etc. but instead it was a vague explanation of a 5 or 6 month process and sales pitch that this could be my last stop on my quest for health and if I was accepted by this interview, I could begin the program for around $7K, which is out of range for most people and it was for me. I was offered links to try to finance the offer on a credit card and get into debt for this miraculous solution. I think this whole process was a scam to get the $7K and there was no full disclosure about the total cost or process. It was a waste of my time and money and I got no answers from it. I would like a refund of my $167.

  Business Response

  Date: 10/26/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 24, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching a very convincing webinar on thyroid issues and cell inflammation, and their correlation, I decided to purchase the test and do the consultation on October 14th, 2023. The test showed up it was just a kit with no other explanation other than how to do this simple urine test, 50x accuracy of a blood test, in the mean time I was bombarded by emails reminding me to do the assessment which I already had done. The test result came back much darker than the scale given on the the box, and it was a little concerning at first, that was until I the next day during the consultation was told that I was a good fit for the program because my marker was 130. At 50 you have chronic cell inflammation, so I must have been really sick. This was a major red flag, as well as when the consult said they were a christian company and following christian principles. When I told the consulting person that I wasn't going to do a major financial decision right away, she insisted on a meeting Monday morning. The more I though about this the more I realized how discussing this sales method is. To scare people into making such a big investment.
  I would like to get a full refund of my $167.00 for this test and consultation.

  Business Response

  Date: 10/26/2023

  Hi ****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 24, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. P**** ran an ad on social media offering a urine test and how to ASSESS and TREAT your inflammation naturally for $167. They sent an at home urine test that measures inflammation…mine turned bright red ( as I am sure everyone’s else’s). A phone call with a provider to discuss the results and learn how to treat the issue naturally was supposed to be the next step but instead was just another sales pitch and for 8k they will provide the cure.
  
  I would like a refund for misrepresentation. It should be disclosed upfront that treatment will not be provided in the consult and will cost additional money. This is a scam.

  Business Response

  Date: 10/23/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the Pompa program hoping to get some real answers about my health problems. They sent me urine test for inflammation, that was supposed to be powerful and informative. This test didn’t even have any explanation when I received it or any information on how it works. When I looked it up, it was clear this test was a fraud. Then I discovered that they are just looking for money from people to get the enrolled in the program, with little to no information. I spent $167 to essentially pee in a cup that changed color and nothing else. I would like my monet back from this scam preying on sick people.

  Business Response

  Date: 10/23/2023

  Hi *****, thank you for your feedback, we appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 21, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I kinda figured something seemed funny and that I needed to do some digging before I paid more money. It sucks to find out that you have been scammed. So glad that I didn’t make a payment today. I am sorry but being pushed to give over $8,000 is a lot. I tried to give the benefit of the doubt’s and be open minded but it seemed very fishy. Save yourself the time and money because this sure is too good to be true. Plus I understand how the body works as a health and fitness professional. This Dr. isn’t who he says he is. I work for two Drs. as well so I should’ve known better than fall for some $167 scheme. I was so ready to get some answers but I didn’t see how my test was going to help since it immediately turned red and wasn’t even verified in a lab or nothing. It just was so sketchy. I paid for it so I went through the zoom call to see if maybe it might explain things but it wasn’t anything new or seem to really about why the test is the way it is. Watch out for this Dr. who probably isn’t a real Doctor.

  Business Response

  Date: 10/22/2023

  Hi ******, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was excited to have my interview with the consultant. He was patient and kind. Took time to listen and evaluate. However the morning of the call my partner an I did our expensive test which was only a urine catch which goes into a bottle with a reactor. Both our samples went dark pink right away which seems odd beings my partner had no symptoms compared to mine.. Our examiner reflected it was a cellular affirmation on cell toxicity which has a name. My examiner was very good at explaining what the program does to achieve results of wellness. After we got to the financial part my whole body went in to reaction for the costs. I had not expected such an enormous expense for a program. He stayed on phone to try to close the deal with me but I couldn’t continue as my brain shut down and my health went spiraling down very fast that I had to get off the call. The examiner before ending call set up another follow up call for tomorrow of which I will cancel. I am requesting a full refund for this overpriced urine test.
  I don’t feel good about continuing with this program and feel preyed upon. I cannot find my receipt but it was for 2 tests which totaled $274. I hope to see a refund so that I do not have to file a UCC 1 .

  Business Response

  Date: 10/22/2023

  Hi ****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at [email protected]. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/13/2023, Pompa Progam appeared on Facebook and the webinar started. Dr. P**** started really convincing speech on how he and his team goes deep into handling cellular inflammation - do this amazing urine test and we will do this neurological assessment and you will be free of fatigue, thyroid problems, and dozens of other health problems - all for only $167 - I said, "Yes, let's go for it" - I received the urine test, it showed the darkest red meaning the worst inflammation (it was not true because I am the healthiest person in the family, I eat 100% clean and I exercise all the time (if my result is the worst, what about others???) - then the day of the consultation/meeting came. I shared all my past history and the headache I get sometimes coz I was expecting for that miraculous solution, supplement or.... of Dr. P**** - instead, I was convinced to get into his program for around $8K ---> which was a bummer!! I think this whole process and the darkest red test, etc. was like a trap for the $8K, therefore, I request you to please refund my money and do not get advantage of innocent and people who are already in pain and desperate for real cure - greediness also has its limits!!! com on !!

  Business Response

  Date: 10/12/2023

  Hi **********, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr Pompa Program was supposed to give me an At-Home Cellular Inflammation Test Kit that is supposedly 50X more accurate than any blood test at identifying cellular inflammation. On the order page it is listed as a Thyroid inflammation test and nurontoxcitiy assessment. I received the urine test, took it the next morning, and the liquid turned dark red before I could even complete the test. My daughter's test did the same thing. When I called to get further information about the results of the test, that I spent $264.00 for myself and my daughter, I was told that I would have to "enter" into the program and it would cost $6,000+ and that I could finance it if needed. The test was sold under the claims that I would have a toxicity analysis given to me. I was given a test that explained absolutely nothing and merely showed red color in a solution. There was no explanation given, and the person I talked to didn't even ask what color the test was. Nothing. I am seeking a refund of my $264.00 spent without receiving any further explanation of the results of the urine test. I just wish that others could be warned about the scam.

  Business Response

  Date: 10/10/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28 I paid $167 to the Pompa program for what I was told to be a thyroid test and a consultation by Dr. Pompa. Instead, I received a urine test that showed “inflammation” but the color of the test turned dark immediately, which is some thing that everyone has also reported. The consult was not with Dr. Pompa. It was with a ““ coach that had no actual credentials. It was not an actual consult but rather just a sales pitch for me too do the $8000 program. Dr. Pompa advertises himself as this nice Christian man that wants to help people but really he’s just out for money. After reading about how he embezzled $1.4 million away from the orphans that he adopted and many poor reviews about the company from customers and employees, I lost the trust I had in this company and realized it is all a scam. My research also showed me that he pats his employees to write positive reviews about the products and they hide the bad reviews. They also hide all of the negative adverse effects people have had from the program. I asked the person I did a “consult“ with about people having any adverse effects, and he said absolutely not, and yet I found that people have had severe reactions to the program some having permanent damage. There have been several hospitalizations. He portrays himself as a medical doctor, but he was a chiropractor that lost his license due to the embezzlement. I would like my money back from this company. It was a waste of my time and money. Nobody wants to waste $167 and 2 hours of their time to get a sales pitch.

  Business Response

  Date: 10/10/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at [email protected]. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid $170 for the Pompa Program test. I believe the company is preying on the sick. I had a phone call tonight with one of their sales reps. 5-6:15 pm. They're fishing for people that can afford to pay or can't afford to pay but are not feeling well and they prey on them. He said my cost would be 7-8 k. Then once we got to back to it my program was going to be $8,871. for a five month program. Or if I wanted to pay upfront today $6,920. Or a down payment of $1,500 and make payments of $1,474. per month. Upfront medical payments are crazy...when you get a sneak peak at the program webpage of what's in the program. Pompa is pushing on social media hard. Don't waste your time or money on this guy.

  Business Response

  Date: 10/10/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at [email protected]. We wish you improved health as your journey for healing continues.