Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the pompa program sadist I have been sick for the past 2 years willing to try anything to feel better. The pompa program came with the promise for a full refund if you don't get better. I did everything my coaches asked me to do. I finished the program according to their guidance and I'm still not any better. I have lab work that shows this. I requested the refund and they are only offering me a refund of $2,460 squad they said I didn't watch 2 modules of video. My coaches never assigned me those modules. So I assumed they didn't pertain to me. I wasn't asked to watch them. But because I didn't watch them I am only entitled to a refund for 1/3 the amount I paid? Watching those videos wouldn't have changed the outcome. I'm still sick. I still get hives. My hormones are still out of wack. My thyroid isn't doing any better. Dr Pompa said "God showed him this healing journey and wants him to use it to heal the world" but he just uses sick people desperate for help to scam out of money.

  Business Response

  Date: 01/08/2025

  Hello *****! Thank you for sharing your concerns with us. Please know that we are committed to providing transparent and supportive services and have no intention of deceiving or taking advantage of our clients. Our goal is always to offer genuine support as you work toward your health and wellness goals.
  After reviewing our records, we have followed the termination and refund procedures outlined in the Agreement, based on the services provided. We recognize that the application of these terms may not have been entirely clear or satisfactory in your case. If you have any additional questions or concerns, please feel free to reach out to our customer service team at ###-###-#### or via email at ************************. We are dedicated to addressing any issues promptly and finding a resolution that meets your needs. Your satisfaction and well-being are our top priorities, and we remain committed to supporting you throughout this process.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8th was billed $6,920.90 for a program called Pampa Program. that I have Two FaceTimes were made and both were unsuccessful the last one they never even called and didn’t answer the text back as to what I was supposed to do to get the video call. It is now December and I haven’t heard a word and cannot find a way to get in touch with them. Obviously I do not want to do business with such a company and want a full refund.

  Business Response

  Date: 12/12/2024

  Hello *******, Thank you for sharing your concerns with us. We're genuinely sorry to hear that there's been a lack in communication and we want to help.  We will be happy to help initiate your cancellation and refund. You can reach us at ###-###-#### or via email at ************************. We are available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video for Pompa Program on 11/01/2024 and signed myself and daughter up. We both completed the health assessment and medical information required. A zoom meeting was scheduled for us to start the program. After doing some research, I found out this program was in fact going to cost thousands of dollars for each of us, and involved purchasing their supplements. I am retired and can't afford such a program and feel this should be divulged to potential customers prior to signing up and taking our money. Instead they claim they can make us well and never mention the outrageous cost. I canceled our Zoom appt and notified them I would request a refund. I have sent numerous emails to their customer service and have not received a response from them.

  Business Response

  Date: 11/22/2024

  Hello *******,   We understand the importance of timely responses and  apologize for any inconveniences. Your e-mail request for refund came through to us on Friday 11/15, and due to the fact that we are not available on the weekend it was processed the following Monday. We typically have our requested responded to and completed within 24 hours business hours. After a thorough review of your account, Im happy to confirm that your refund was processed to your original form of payment on 11/18. Please allow 5-10 business days for the refunded amount to reflect in your account.
  If you would like to discuss your experience further or require additional support, please do not hesitate to contact us at ************** or via email at ******************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Wishing you the best on your ongoing journey toward improved health and well-being.
  

  Customer Answer

  Date: 11/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company calls star care auto transportation bought Rv and company turns out to be a fake company they are advertising all over ******** for a 2019 Jayco RedHawks for ******* found out fraud and took my money

  Business Response

  Date: 11/21/2024

  Hello ****! Given the specifics within your claim we are certain you must of mistakenly filed a complaint against our company instead of the correct one. However, we would like to clarify that Pompa is not associated with any fraudulent activities or scams of the nature youve described. We are a health training company focused on helping individuals identify the root causes of their health concerns. We offer specialized testing kits and consultations to assist our clients in understanding the reasons behind their health issues and in taking steps toward improved wellness. We do not engage in any activities related to auto transportation or RV sales. It appears that your situation pertains to a different company, and we sincerely hope you are able to resolve the matter with them promptly.

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th, 2024 I had a consultation for the Pompa program. I paid in full and ***** ****** said I had 72 hours to cancel contract if I needed to. Within 18 hours I decided to cancel the contract to get a full refund and to cancel my appointment with the Life Coach ****** *******. I have emailed, texted and call with NO response. It is like they are avoided me. I have all my documentation for when I emailed to cancel and when I texted with dates and times to show that I am within my ***** hours cancellation to receive a full refund. They ghosted me. So now, I dont know what to do.

  Business Response

  Date: 11/19/2024

  Hello *****,  Sorry for any misunderstandings as we have received your request and started the cancellation process yesterday.
  A claim has been opened for you as of 11/18/2024. Please understand that since your request came through to us on the weekend and are out  Saturday and Sunday we did not have a chance to respond back until yesterday, 11/18.  Rest assured we go by the date of your request and are in the processes of working on your cancellation and refund. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2024 I signed up for the Pompa Program to detox myself from chemo I'd been given. They said that their detox program would help me. They lied. I was deathly ill that day from a severe sinus infection that landed me in the hospital for 3 days after that. I received their weak ineffective supplements which did nothing to help me. I had 2 zoom calls with them and was charged an excessive amount for them. Their coach confirmed that the program would not help me for the chemo and the Chronic Active ******* **** Virus program was separate and another charge. It would do nothing to help me either. I called them to cancel on 4/24/2024 and also called *************** to dispute their charges on my card. On 5/3/2024 I received a credit of $4,959.90 but was still owed $1,961. I have been disputing this with B of A and they declined my dispute cuz I supposedly signed a contract with Pompa. I checked my email and the attachment of Contract was empty. I don't remember signing anything. Pompa sent a 20+ page contract that had ONE docusign type signature of mine which means nothing. Anyone can type my name and sign unlike my usual signature. They scam people re: their health and finances. Research dr ****** pompa lawsuit and you'll see that he's a career criminal. I want my $1,961. back in check or a credit on my B of A card. They are a scam and advertise to buy the program for your health or become an Associate or Coach with them. There are complaints on the internet and with you. People got their money back when they complained to you. Please help as that is a lot of money to lose over nothing. They need to be shut down.

  Business Response

  Date: 11/15/2024

  Dear *****,  We appreciate your feedback and fully acknowledge your perspective.  We also understand your concerns regarding the contract and the signature process. Please be assured that we have a signed contract on file, which includes the agreement that you reviewed and approved. The document was completed via DocuSign, and the signature associated with it is valid and securely linked to the specific contract you agreed to. While we understand that the DocuSign signature may appear different from your usual handwritten signature, it is important to note that this process is designed to ensure both security and authenticity, and is legally binding. The signature reflects your acknowledgment of the terms outlined in the agreement.After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at ************** or via email at ************************************************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22540876
  
  I am rejecting this response because:

   Pompa Program gave you the same dance that they have given me and B of A. The so called contract was voided out on Docusign. I told youo before 

  that the email they sent me months ago was empty. It was. titled CONTRACT BUT IT WAS EMPTY!!!

  
  

  I CANNOT BE HELD ACCOUNTABLE FOR A CONTRACT THAT I NEVER SIGNED AND CANNOT SEE.

  
  

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/11/2024

  Hi *****,
  We truly understand your concerns and sincerely appreciate you sharing them with us. Management has made multiple efforts to get ahold of you for over 3 months now, but have not been successful. We are concerned the phone number we have on file for you is no longer working or is incorrect.  Your feedback is incredibly valuable, and we want to assure you that we take it very seriously. We are fully committed to resolving this matter and ensuring your complete satisfaction. Please give us a call so we can help at ************** or via email at ************************************************************, and we will gladly assist you in addressing any remaining concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They chared ****** of which ****** I did not order. Refund ******.

  Business Response

  Date: 11/04/2024

  Hello *****! We sincerely apologize for any frustration and disappointment you may have experienced during your recent transaction that was placed online with us, as well as for any delays in addressing your request to cancel and obtain a refund. After a thorough review of your account, Im pleased to confirm that your refund has been processed back to your original payment method as of November 1st. Please allow 5-10 business days for the refunded amount to appear in your account.We truly appreciate your understanding and patience throughout this process. If theres anything else we can assist you with, please dont hesitate to reach out at ************ or via email at *********************************************************. Wishing you all the best on your ongoing journey toward improved health and well-being.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the entire Papa program. They convinced me to get a credit card and charge the entire program and then pay it off. I was assured over and over again that it was 100% money back guarantee if it did not work. I completed the 5-month program and several additional months with additional expenses for more supplements. I have not seen Improvement and when I tried to email and ask how to go about getting my money back there have been no responses. I'm truly disappointed in this company I took their advice and had many other procedures done such as all of my amalgames out of my teeth air purifiers redid the bathroom to make sure there was no mold. I'm asking for my money back at least for the initial purchase

  Business Response

  Date: 11/05/2024

  Hello *****, Thank you for sharing your perspective. We sincerely apologize for any confusion regarding the product you purchased; its never our intention to deceive or mislead our customers.Regarding our money-back guarantee, we do have specific guidelines in place of which are outlined in the contractual agreement. In order to be approved for the Money Back Guarantee the guidelines need to be met.We are committed to resolving this matter and ensuring that the resolution is fair for you. Please dont hesitate to reach out to our customer service team at ************** or via email at ************************************************************. Were here to assist you with any remaining questions or concerns.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Sept 7, 2024,Amount: $6,920.90 The Dr ********************** told me that they can help & cure me from my digestive & anxious illness. They promised me the world and how I was going to be with Specialists when in fact, these were just regular workers trying to find solutions and sending me different recommendations. They were very quick to take my money and now that I want a refund, its been a slow as a snail process with wanting to talk to this person, or its in the hands of that person. I started the process on Oct 1st for a refund and its the 11th and every other day I have to wait on someone else because it has to get escalated and prioritized. But the next person says they now have to do an investigation. I started with a little bit of anxiety and food allergies which I told them multiple times of. They sent me natural supplements that contained some of these items from my allergic list. And they denied it because its natural.I had to go on bed rest after taking their supplements and the only thing the coach could tell me is oh its working. Imagine me in bed rest with 2 kids under 3 running around and I cant feed them. I had to pay family members to fly down to help me do basic chores in the house. When I kept complaining they switched the protocol to a sensitive regiment. But my body would just reject it. I cant take this stuff anymore and I let them know, and now they tell me thats how its supposed to work. My doctor has now advised me to stop taking these pills as its not doing me any good. I want a full refund.

  Business Response

  Date: 10/17/2024

  Hi ********!  We have received your concerns and are committed to ensuring your case is investigated and that the outcome is reasonable and fair.A claim has been opened for you as of 10/04/2024. Please understand that this process can take sometime.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22415678
  
  I am rejecting this response because:
  

  Its been 23 days since I initially called to receive the refund originally (Oct 1, 2024). The person who is supposed to call me back disappeared and their supervisor also does not answer back. 
  

  Im very disappointed as Ive called the last 5 business days to get an answer but I get told someone will call me back same day and nothing.

  
  I was told by customer service that all the calls are recorded and noted so I dont understand what investigation takes 3 weeks for a refund.

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 10/30/2024

  Dear ********,  We apologize for any inconveniences and that an estimated timeframe was not communicated to you.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. If you have any further questions feel free to reach out ************** *********************************************************

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Pompa Program in February of 2024, mainly because I had been watching Dr. ************************ videos via social media regarding certain health ailments and thought maybe his program could work for me. I ordered the urine test ($99+) to find out if I was full of toxins. Of course this test turned red almost immediately, indicating that "I need this program to get healthy." I am now reading that this test is a SCAM...a way to convince everyone to sign up for the program. I met with a guy named **** via a video call. I had many questions about the program, i.e. do they repeat the urine test after the five month protocol to see if the person improved? Answer...NO. That seemed strange to me. I decided to give the program a try, knowing there was a MONEY BACK GUARANTEE if I had not improved after the 5 month protocol was complete. Well, after the 3rd month, I realized I wasn't improving (and never did even after completing month 5), thus inquired about the money-back guarantee. My claim was recently denied...for two reasons: Not complying with the diet and Not addressing upstream issues (yet no specifics were given), which I have requested in writing. It seems to me they could easily use these one or two excuses to not honor their guarantee. I have laboratory reports showing this program did NOT work to "fix the cell". My thyroid function also WORSENED while on the program. My cholesterol went up as a result of following their Keto diet. I got headaches and had trouble passing stools (not good for someone with IBS). I shared this with my "health coach". She was NOT experienced in helping someone in menopause, with thyroid dysfunction, who has the ***** gene defect, and is a cancer survivor. She was a dietician, not a nurse or healthcare provider of any sorts. They should not be putting everyone on the same Core protocol and should NOT be trying to treat anyone's health ailments with even more costly supplements...and honor the guarantee when the program fails!!!!

  Business Response

  Date: 10/30/2024

  Dear ******,  Your feedback is invaluable to us, and appreciate the chance to understand your perspective.   We are committed to treating you and your concerns with respect and finding a resolve that is fair.
  It's important to note that results can vary based on individual circumstances prior to enrollment. Each person's experience and body are unique. While many have had positive outcomes from our program, we recognize it may not be the right fit for everyone.Regarding our money-back guarantee, specific requirements are in place, similar to those of other reputable companies. After carefully reviewing your case, we confirm that our findings align with these guidelines. We understand your concerns, but we assure you that the kit provided accurately measures malondialdehyde in urine. The color intensity indicates levels of inflammation, with deeper hues reflecting higher amounts. This information is designed to offer insights into your health, not to cause alarm.We are committed to resolving this matter and ensuring your satisfaction. Please feel free to reach out to our customer service team at ************** or via email at ************************************************************. Were here to help with any remaining questions or concerns you may have.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  The Pompa Program emailed me shortly after I filed this complaint, offering me a 50% refund of the program price I paid. I should note, they didn't get notified of my BBB complaint until AFTER I received their offer for a 50% refund. This means they acted in good faith to resolve the issue, thus I wish to have this noted and included in any communication regarding my claim. 

  Given the issue has been resolved, I went ahead and reviewed the response made by the business in reference to complaint ID ********, and find that our agreed upon resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******