Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im guaranteed a refund within thirty days Im seeking ***** I spent

  Business Response

  Date: 01/15/2025

  Hi ****! Upon careful review of your account, we have identified an open dispute associated with your purchase. Regrettably, due to the ongoing dispute, we are currently unable to process refunds directly. Once the dispute has been resolved, you can reach us at ************** or via email at ******************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a list of different ailments and health problems that were openly discussed on my initial call, before I joined the program, and they told me that I was a client chosen by them because they knew they could help me. They said not everyone who wants to do the program gets in because it’s a business arrangement and they have to look out for their business and only take on clients they know they can help. The program did nothing for me from the very beginning and every time I told me coach that it wasn’t working she told me to “trust the process and keep going” so when I finished the program with no improvement, I sought the money back guarantee because it was a waste of so much time, energy, and almost $7000. They told me no at first because it was past the first 30 days and then when I complained, they remembered that they had a money back guarantee. They made me file a claim through my coach, who stopped responding to me and canceled an appt without rescheduling me before my program was even over. I was told I would get the resolution within 7 business days. 2 weeks went by with no resolution and no response to my messages and emails. Another representative reached out to me and told me that they give 30 days to their claims team so that they don’t overwhelm them. My claim was filed around the middle of November. It is now January 8 and there has been no refund. I have reached out to multiple people and everybody from the company continues to ignore my messages and emails now. I have been given the run around by this company and they are crooks. This is a huge scam to steal peoples money. This is a very shortened version of the sequence of events. There were so many other things that happened during my experience that I don’t have space to write here. This company needs to be stopped and I want the refund I deserve.

  Business Response

  Date: 01/20/2025

  Hello Jovanna,
  We're truly sorry to hear that the program didn't meet your expectations. It's never our intention to cause any distress or disappointment. Our primary goal is to support and guide our clients on their wellness journeys. While many individuals have experienced positive results with the program, we understand that progress can take time for some.We are committed to reviewing your account again to ensure you are treated fairly. Please feel free to reach out to our customer service team at ###-###-#### or via email at ************************. We are here to assist you with any remaining questions or concerns. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: 22784342
  
  
  
  I am rejecting this response because:
  I have contacted the program already and they took over a month to “review my case” just to tell me that they will not honor their money back guarantee. They have spoken false allegation against me, stating that I did not follow their program accordingly which is the farthest thing from the truth. I did every single thing I was told that I had to do during my time in the program and follow the instructions of the Dr. himself on his video modules as well as the instructions that the company put on their box of products. I am in the process of filing a lawsuit against this company and I will be taking them to court for this matter. This is absolutely appalling. 
  
  
  Sincerely,
  
  
  
  Jovanna Figueroa

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 4/14/24 two test kits online & upon checking out, my phone started buffering & glitched & somehow a third kit was added to order with two separate charges for $224 & $97.
  In talking in detail with my issued health coach Panos about my online health assessment, I stated I only wanted to do one test. He text me on 4/25/24 and stated he issued a refund for two kits. As of date, I have yet to see the issued refund. I have tried calling customer service numerous times & either on hold forever or no one answers or calls back.
  
  It's no surprise Dr Pompa has an F rating. It's a vicious cycle what people/companies like him are doing on social media, marketing every disease, illness, symptom under the sun claiming to fix your cells. Why aren't there any Dr's giving testimony of all the many Dr's he's claimed to help & trained?
  
  I told Panos I would think about the $6K+ program & the pressure started about doing that day for only $4K+ as only so many people were accepted into the program. I wasn't even given any information about how to fix the cell; any products I would need to take, foods, etc.
  What the heck are they doing to people? For only so many slots available, they're sure advertising on social media everyday!
  
  Why is our government or Congress not intervening & doing something about these people/companies scamming regular people out of their money? They bait you in with spending a small amount of money & then bait you good to spend thousands! This has to somehow stop!
  And now who was once reputable, Dr Josh A** is on board doing the same thing & with an F rating also under using name Key Cellular Nutrition. What a shame for him & Dr Pompa to use God & His word to help bait you in. God doesn't operate like this!
  There's also online court documents about Dr Pompa's license & being fined.
  
  I want a full refund for my test kits as promised & also sharing extra info to try and help others.
  Up front honesty & documented proof is what everyone deserves!

  Business Response

  Date: 01/15/2025

  Hello ******! Thank you for reaching out and sharing your concerns with us about the refund request. We sincerely apologize for any confusion or delays you may have experienced as we did not receive a request for refund. We completely understand the importance of timely responses and regret any inconvenience caused.
  I’m happy to inform you that your refund has been successfully processed to your original payment method. Please allow 5-10 business days for the refunded amount to appear in your account.
  If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to contact us. You can reach us at ###-###-#### or via email at *********************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We wish you the best as you continue your journey toward improvement.

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the pompa program sadist I have been sick for the past 2 years willing to try anything to feel better. The pompa program came with the promise for a full refund if you don't get better. I did everything my coaches asked me to do. I finished the program according to their guidance and I'm still not any better. I have lab work that shows this. I requested the refund and they are only offering me a refund of $2,460 squad they said I didn't watch 2 modules of video. My coaches never assigned me those modules. So I assumed they didn't pertain to me. I wasn't asked to watch them. But because I didn't watch them I am only entitled to a refund for 1/3 the amount I paid? Watching those videos wouldn't have changed the outcome. I'm still sick. I still get hives. My hormones are still out of wack. My thyroid isn't doing any better. Dr Pompa said "God showed him this healing journey and wants him to use it to heal the world" but he just uses sick people desperate for help to scam out of money.

  Business Response

  Date: 01/08/2025

  Hello *****! Thank you for sharing your concerns with us. Please know that we are committed to providing transparent and supportive services and have no intention of deceiving or taking advantage of our clients. Our goal is always to offer genuine support as you work toward your health and wellness goals.
  After reviewing our records, we have followed the termination and refund procedures outlined in the Agreement, based on the services provided. We recognize that the application of these terms may not have been entirely clear or satisfactory in your case. If you have any additional questions or concerns, please feel free to reach out to our customer service team at ###-###-#### or via email at ************************. We are dedicated to addressing any issues promptly and finding a resolution that meets your needs. Your satisfaction and well-being are our top priorities, and we remain committed to supporting you throughout this process.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8th was billed $6,920.90 for a program called Pampa Program. that I have Two FaceTimes were made and both were unsuccessful the last one they never even called and didn’t answer the text back as to what I was supposed to do to get the video call. It is now December and I haven’t heard a word and cannot find a way to get in touch with them. Obviously I do not want to do business with such a company and want a full refund.

  Business Response

  Date: 12/12/2024

  Hello *******, Thank you for sharing your concerns with us. We're genuinely sorry to hear that there's been a lack in communication and we want to help.  We will be happy to help initiate your cancellation and refund. You can reach us at ###-###-#### or via email at ************************. We are available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video for Pompa Program on 11/01/2024 and signed myself and daughter up. We both completed the health assessment and medical information required. A zoom meeting was scheduled for us to start the program. After doing some research, I found out this program was in fact going to cost thousands of dollars for each of us, and involved purchasing their supplements. I am retired and can't afford such a program and feel this should be divulged to potential customers prior to signing up and taking our money. Instead they claim they can make us well and never mention the outrageous cost. I canceled our Zoom appt and notified them I would request a refund. I have sent numerous emails to their customer service and have not received a response from them.

  Business Response

  Date: 11/22/2024

  Hello *******,   We understand the importance of timely responses and  apologize for any inconveniences. Your e-mail request for refund came through to us on Friday 11/15, and due to the fact that we are not available on the weekend it was processed the following Monday. We typically have our requested responded to and completed within 24 hours business hours. After a thorough review of your account, Im happy to confirm that your refund was processed to your original form of payment on 11/18. Please allow 5-10 business days for the refunded amount to reflect in your account.
  If you would like to discuss your experience further or require additional support, please do not hesitate to contact us at ************** or via email at ******************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Wishing you the best on your ongoing journey toward improved health and well-being.
  

  Customer Answer

  Date: 11/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company calls star care auto transportation bought Rv and company turns out to be a fake company they are advertising all over ******** for a 2019 Jayco RedHawks for ******* found out fraud and took my money

  Business Response

  Date: 11/21/2024

  Hello ****! Given the specifics within your claim we are certain you must of mistakenly filed a complaint against our company instead of the correct one. However, we would like to clarify that Pompa is not associated with any fraudulent activities or scams of the nature youve described. We are a health training company focused on helping individuals identify the root causes of their health concerns. We offer specialized testing kits and consultations to assist our clients in understanding the reasons behind their health issues and in taking steps toward improved wellness. We do not engage in any activities related to auto transportation or RV sales. It appears that your situation pertains to a different company, and we sincerely hope you are able to resolve the matter with them promptly.

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th, 2024 I had a consultation for the Pompa program. I paid in full and ***** ****** said I had 72 hours to cancel contract if I needed to. Within 18 hours I decided to cancel the contract to get a full refund and to cancel my appointment with the Life Coach ****** *******. I have emailed, texted and call with NO response. It is like they are avoided me. I have all my documentation for when I emailed to cancel and when I texted with dates and times to show that I am within my ***** hours cancellation to receive a full refund. They ghosted me. So now, I dont know what to do.

  Business Response

  Date: 11/19/2024

  Hello *****,  Sorry for any misunderstandings as we have received your request and started the cancellation process yesterday.
  A claim has been opened for you as of 11/18/2024. Please understand that since your request came through to us on the weekend and are out  Saturday and Sunday we did not have a chance to respond back until yesterday, 11/18.  Rest assured we go by the date of your request and are in the processes of working on your cancellation and refund. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2024 I signed up for the Pompa Program to detox myself from chemo I'd been given. They said that their detox program would help me. They lied. I was deathly ill that day from a severe sinus infection that landed me in the hospital for 3 days after that. I received their weak ineffective supplements which did nothing to help me. I had 2 zoom calls with them and was charged an excessive amount for them. Their coach confirmed that the program would not help me for the chemo and the Chronic Active ******* **** Virus program was separate and another charge. It would do nothing to help me either. I called them to cancel on 4/24/2024 and also called *************** to dispute their charges on my card. On 5/3/2024 I received a credit of $4,959.90 but was still owed $1,961. I have been disputing this with B of A and they declined my dispute cuz I supposedly signed a contract with Pompa. I checked my email and the attachment of Contract was empty. I don't remember signing anything. Pompa sent a 20+ page contract that had ONE docusign type signature of mine which means nothing. Anyone can type my name and sign unlike my usual signature. They scam people re: their health and finances. Research dr ****** pompa lawsuit and you'll see that he's a career criminal. I want my $1,961. back in check or a credit on my B of A card. They are a scam and advertise to buy the program for your health or become an Associate or Coach with them. There are complaints on the internet and with you. People got their money back when they complained to you. Please help as that is a lot of money to lose over nothing. They need to be shut down.

  Business Response

  Date: 11/15/2024

  Dear *****,  We appreciate your feedback and fully acknowledge your perspective.  We also understand your concerns regarding the contract and the signature process. Please be assured that we have a signed contract on file, which includes the agreement that you reviewed and approved. The document was completed via DocuSign, and the signature associated with it is valid and securely linked to the specific contract you agreed to. While we understand that the DocuSign signature may appear different from your usual handwritten signature, it is important to note that this process is designed to ensure both security and authenticity, and is legally binding. The signature reflects your acknowledgment of the terms outlined in the agreement.After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at ************** or via email at ************************************************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22540876
  
  I am rejecting this response because:

   Pompa Program gave you the same dance that they have given me and B of A. The so called contract was voided out on Docusign. I told youo before 

  that the email they sent me months ago was empty. It was. titled CONTRACT BUT IT WAS EMPTY!!!

  
  

  I CANNOT BE HELD ACCOUNTABLE FOR A CONTRACT THAT I NEVER SIGNED AND CANNOT SEE.

  
  

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/11/2024

  Hi *****,
  We truly understand your concerns and sincerely appreciate you sharing them with us. Management has made multiple efforts to get ahold of you for over 3 months now, but have not been successful. We are concerned the phone number we have on file for you is no longer working or is incorrect.  Your feedback is incredibly valuable, and we want to assure you that we take it very seriously. We are fully committed to resolving this matter and ensuring your complete satisfaction. Please give us a call so we can help at ************** or via email at ************************************************************, and we will gladly assist you in addressing any remaining concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They chared ****** of which ****** I did not order. Refund ******.

  Business Response

  Date: 11/04/2024

  Hello *****! We sincerely apologize for any frustration and disappointment you may have experienced during your recent transaction that was placed online with us, as well as for any delays in addressing your request to cancel and obtain a refund. After a thorough review of your account, Im pleased to confirm that your refund has been processed back to your original payment method as of November 1st. Please allow 5-10 business days for the refunded amount to appear in your account.We truly appreciate your understanding and patience throughout this process. If theres anything else we can assist you with, please dont hesitate to reach out at ************ or via email at *********************************************************. Wishing you all the best on your ongoing journey toward improved health and well-being.