Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30,2024, after I watched a presentation with Dr Pompa what was explaining very convincing that he found the solution to my autoimmune condition Hashimoto, I purchased a test for $127 that suppose to measure the level of inflammation in the body. When I took the test showed that I had a high level of inflammation so I decided to check out the program. On July 8,2024 I had a zoom meeting and after she asked me a series of questions about my health, convinced me that this is the exact program I need to solve all my 14 years of suffering with Hashimoto and all the symptoms that comes with... she told the cost of the program will be just $6920.90 if I pay it all at once or over $8000 if I choose to make monthly payments. After she told me that my money are 100 % guaranteed if the program is not working for me, I chose to pay all at once. They gave me a coach that will advise me how to take this supplements and after I start taking them I noticed that my constipation problem is getting worse, bleeding and burning with every passing stool, so the coach adjusted the dosage, than suggested to stop taking them for a while than try to take them again to an adjusted dosage, than try to switch them with another kind.In the meantime I start seeing my PCP, my GI, my Oncologist and also my Endocrinologist trying to alleviate the pain I was going through.I wasn't even able to sit without pain. I got a colonoscopy, they prescribed 0.4% nitroglycerin ointment which gave me terrible headaches, 2 times daily bath sitz, hemorrhoidal cream.When I told them that I started this program they told me to immediately stop it, if not my health insurance is not going to pay for.So my colonoscopy has been declined to be paid by the insurance. The reason I had to stop talking this supplements is obvious that are not working for me, but the opposite, created more issues to deal with. I'm asking a full refund of my hard earned money as soon as possible.

  Business Response

  Date: 02/27/2025

  Hi ***********! Thank you for taking the time to share your concerns with us. We understand that while many individuals have experienced positive outcomes from our program, it may not be the right fit for everyone.
  Our Money-Back Guarantee (MBG) is designed to ensure participants fully commit to all aspects of the program, including dietary guidelines, detox protocols, and supplement adherence. As clearly stated in our agreement, eligibility for a refund requires full participation, which includes completing all program modules and following the supplement schedule as outlined.
  Based on our records, your decision not to follow key recommendations—such as switching to the AV supplement line, using recommended prokinetics, addressing sleep and thyroid concerns—and discontinuing the program early, impacts your eligibility for a refund.
  If you have any questions or need further assistance, please don’t hesitate to reach out to us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Thank you for your patience and understanding. We truly appreciate the opportunity to support you.

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the only reason I had to stop talking these supplements is that they created a huge health issue, chronic constipation, bleeding and anal fissure, issues that I'm still dealing with even now. When I had to go to see my PCP to give me a referral for my GI to get a colonoscopy to find out what was happening, they asked me to inform my Oncologist and my Endocrinologist about this product that I have been talking. All of them told me that they never heard about this program and that they recommend me to immediately stop using it . The reason I started this program was to cure all the problems I'm having with Hashimoto not to create even more problems... I need you to stop finding excuses for not giving me all my money back ASAP. When I purchased this program I have been informed that if for any reason this program is not working for me I will get all my money back, so please do so. 
  
  
  
  Sincerely,
  
  
  
  *********** ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July **************************** the amount a little over $7,000.00 with the Pompa Program with the intention of getting well and rid of my health issues as they promised. As time went on and about three months into the program I was starting to not feel well at all. I provided this feed back to my coach. It was stated that is normal and to trust the process. I was told that my body was adjusting to the supplements and symptoms would go away as my body was getting well. In the very beginning I told the intake person as well as my coach that I was extremely sensitive to iodine with alarming symptoms and that I also l could not take anything with mushrooms in it. My coach stated that they would put me on a sensitive course of supplements. As time went on and taking all the many supplements ritually three times daily. I was going into my fourth month and I was getting worse. Feeling very ill with great stomach discomfort. I had to stop taking them for the second time and I gave my body a break as I listened to my body and in doing so, the discomfort started to greatly subside. Feeling much better after about a week and so much better after the second week. I chose not to continue with the supplements that were greatly causing ill effects. After bringing this to the attention of review, I was told that it was not the supplements but rather a more difficult health issue. They decided that I was not able to receive a money back guarantee but rather they offered me more supplements and more coaching time. They offered me the very thing that was making me quite ill. I am glad I listened to my body because I was later told by a real health care professional that it sounded most likely my liver was being compromised by the supplements. What is good for one is not good for all. Real damage could have been done. I want a full refund. My intent was to get well and healthier. The exact opposite happened. Also I experienced outdated rancid supplements from this company.

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address them.
  While many individuals have experienced positive outcomes with our program, we understand that results can vary, and it may not be the right fit for everyone. Please know that we take your feedback seriously and assure you that our program is designed with integrity and a commitment to helping individuals achieve their health and wellness goals.
  Regarding our money-back guarantee, we have specific guidelines outlined in the contractual agreement. To qualify for a refund, these requirements must be met. Our policy aligns with industry standards to ensure fairness and effectiveness. Based on the information provided, there have been reported positive outcomes from your participation, including improved mental clarity, better blood pressure, and reduced swelling in your feet. Given the complexity of your health history, it is likely that your journey requires a longer duration beyond the five-month program.
  Please note that full engagement in the program is a necessary condition for refund eligibility, but it does not automatically guarantee a refund if expectations are not met. This policy ensures that participants receive the full support needed for optimal results.
  If you have any further questions or concerns, our customer service team is happy to assist you. You can reach us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We appreciate your understanding and patience and look forward to working with you toward a resolution.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22913860
  
  I am rejecting this response because:

  I am responding that the Pompa Program response to my complaint against their healing program is unacceptable .

  The program made me much sicker with such ill symptoms after three months having to stop all supplements in order to start healing from the ill effects. Also, not providing me with proven positive health but rather a great feeling of being unwell before I had started the five month program. All they are offering me are more supplements and coaching for free that I would never agree too if they were to pay me too. 

  
  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have me pee in a cup and when added to a vile, it turns a certain color. No other information. What color means what And if it’s bad, what do I do then? I paid $120 and this is all I got was a P test with no information

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out.  We understand your concerns, and we’d like to clarify the process for you. The Cellular Inflammation Test Kit is designed to be reviewed during your consultation, where we discuss your results in detail alongside the NeuroToxicity Assessment. The test itself provides an initial indicator, but its true value comes from the expert interpretation and guidance provided during the consultation. Our primary goal during this session is to review your test results and explain what the color change indicates, discuss your health concerns and goals in relation to the findings and provide a comprehensive understanding of our program and how it can support your wellness journey. It looks like your consultation was not rescheduled, which is likely why you haven’t received further information. We’d be happy to assist in getting that back on the calendar so you can get the full benefit of your test results. If you have any additional questions or would like to provide the necessary details, please contact us at ************** or *********************. Our team is dedicated to addressing your concerns promptly and working toward a resolution that meets your expectations.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received written information along with supplements to take. I spoke with a coach on January 30, 2025. During this conversation I was told to go to their website and read and download information. Also, during this conversation, we discussed how I would begin taking the supplements. I started taking the supplements as prescribed by the coach on Saturday, February 1, 2025. I also took them as prescribed on February 2, 2025. On the evening of February 2, 2025 at approximately 10:30pm I became violently ill; throwing up and have multiple bouts of diarrhea. I was up until about 6:00am on February 3, 2025 when the diarrhea and vomiting finally stopped. I contacted the coach and told her I was ill from taking the supplements and that I did not want to continue. I asked for a refund. She told me that it was past the 7 days in which you could ask for a refund. That is ridiculous as I did not even receive any supplements from this company for over 2 weeks before consulting with the coach on how to take the supplements. They now refuse to refund any or all of my $7239.00. They emailed that the shipment did not even get sent until January 27, 2025 which is past the 7 day limit on trying to get a refund.

  Business Response

  Date: 02/11/2025

  Hello *******! Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or delays youve encountered and understand how frustrating this can be. Weve opened a claim on your behalf and are actively investigating the matter. While this process may take some time, please rest assured that we are committed to resolving it as promptly as possible. Once our investigation is complete, we will reach out to you directly with the next steps. If you have any questions or need further assistance in the meantime, please dont hesitate to contact us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8:00 AM to 5:00 PM MST and will be happy to assist you. We truly appreciate your patience and understanding and look forward to resolving this matter quickly.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video for Pompa Program on 1/26/25 and signed myself up in the promise that he could heal underlying health conditions. I listened to him talk about how his wife had prayed diligently and how he was cured and now he felt the need to share it with everyone. I completed the health assessment and medical information required. A zoom meeting was scheduled for to start the program. The zoom video with ****** pompa though it said live, I now realize was not. Only doing some research and another zoom meeting that you are required to sign up for, I found out this program was in fact going to cost around $9000, 5 months, and involved purchasing their supplements. I feel this should be divulged to potential customers prior to signing up and taking our money. Instead they claim they can make us well and never mention the outrageous cost. I canceled the program and notified them I would request a refund. I have sent numerous emails to their customer service and have not received a response from them.

  Business Response

  Date: 02/04/2025

  Hello ******! We apologize for any misunderstanding. We received your request to cancel the program purchase and processed your refund on February 2, 2025. Please note that refunds typically take 510 business days to fully process, and a refund receipt was sent to the email address we have on file. Since your request was submitted over the weekend, when our team is unavailable, we addressed it as soon as possible within our standard business hours. We strive to respond to and complete refund requests within 24 business hours.We want to assure you that we are a legitimate program dedicated to helping individuals improve their health. Many clients have experienced positive results, though we understand that our program may not be the right fit for everyone. Additionally, online reviews and comments may not always provide the full context of a situation.If you have any further questions, please feel free to reach out to us at ************** or via email at *********************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Dr Pompa program in May 2025 due to their FB commercials. I spoke to ******* who said their program could definitely help me. I had to provide a lifelong history of illnesses. I've been disabled for over 15 years. I am now 58. I was born with a genetic disorder for inflammation and immune system, thus I acquired multiple illnesses at an early age including Lyme EhlersDanlos, Covid I have been an open book with them. They gave me FALSE HOPE by stating 1. Dr. Pompa also has a mutation & he's fine. 2. I asked if anyone asked for their money back and they said, NO. (AlI recorded.) I borrowed $7500 from my mom and did their program diligently. (Printouts, podcasts, notes, strict diet) I felt good on certain days and I had hope. I felt my age and could bend over easier. Now I realize that happened because I removed all inflammatory foods. They kept stating their vitamins helped me and that it was not the food and that I dieted before, which is not true. I have never removed wheat, dairy, seed oils in my life. Thank goodness the conversations are recorded because even though I stayed positive ( why would I waste my phone time complaining about the ailments that they already know about),each conversation I would mention a neurological/physical issue I was having. They kept removing and lowering pills. I was sick every month so they started me purchasing other products out of pocket. In October I got extremely ill and I had to stop their brain phase completely per them. Thus, their program does not work for me. I've had pain shots, and an emergency procedure on my throat and diaphragm on this program thus their pills did not help me with my inflammation. I am still ill and it is now Jan. They said I'm going through a flare. They stated it was my amalgams and I have none. They stated it's my root canal and I spent $400 to show there is no infection. They lied. They are the ones that provided the 100% guarantee. I would like my money back. Thank you and God bless

  Business Response

  Date: 01/30/2025

  Hello *****! Your feedback is incredibly important to us, and we take your experience seriously. We want to emphasize that our intention is never to deceive or mislead our valued clients. Our foremost goal is to provide honest, effective support as you work toward achieving your health and wellness goals.We are committed to reviewing your account thoroughly and exploring all available options to ensure you are treated fairly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. You can contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to assist you every step of the way.Thank you for trusting us with your health journey. We appreciate your patience and look forward to resolving this matter.

  Business Response

  Date: 02/06/2025

  We are committed to reviewing your account thoroughly.  Management will be in touch with you shortly to ensure you are treated fairly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. You can contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MS.

  Customer Answer

  Date: 02/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am waiting for a full refund of $8875. (Amount was adjusted in email sent to BBB)

  If necessary I would like BBB to request ALL my personal recordings with Dr Pompa program to prove how they lied regarding program, how I stated I was sick on their program, how they took me off of their program, how their supplements harmed me. I am still ill and it has been approximately 3 months. All my numerous procedures and doctor visits to try to reverse or fix the reaction to their vitamins. 
  
  
  
  Sincerely,
  
  
  ***** ********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in poor health and after watching one of Dr.Pompa videos, I thought I would give it a try. I called and talked to someone and paid $6920.00 1/02/2025. After realizing I was only going to get to watch videos and zoom talk to someone for 30min once a month. I decided that was over priced and wanted a refund. I feel I was taken advantage of. Ive only talked to someone for a few minutes and that was it and that was so they could get my information. I never received anything or watched any videos and they are refusing to give me my refund of $6920.00.

  Business Response

  Date: 01/24/2025

  Hello *****! We want to assure you that it is never our intention to deceive or mislead our valued clients. Our primary goal is to provide sincere and effective support as you work toward your health and wellness objectives.A claim has been opened on your behalf, and we are actively investigating the matter. Please understand that this process may take some time, but we are committed to addressing it promptly. Once the investigation is complete, we will contact you directly to discuss the next steps in resolving the issue.If you have any questions or need further assistance in the meantime, please don't hesitate to contact us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We greatly appreciate your patience and look forward to resolving this matter as quickly as possible.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This man and program and selling harmful information and backstabbing other practitioners.

  Business Response

  Date: 01/24/2025

  Hello ********! Online reviews sometimes lack full context, so we encourage you to consider that. While many people have had positive outcomes with our program, we understand it may not be the right fit for everyone. We take your concerns seriously and want to assure you that our program is legitimate. Our team of nationally certified Health Advisors, who have received comprehensive training from Dr. *********************** is committed to providing the best guidance. Our program is designed to safely address hidden stressors through a unique approach that has helped many people achieve success.If you've recently purchased the Cellular Inflammation Test Kit and are not satisfied, we offer a 30-day money-back guarantee and are happy to assist you. Please dont hesitate to contact us at ************** or via email at *********************************************************. Our team is available Monday through Friday, 8 AM to 5 PM MST. We wish you the best as you continue on your journey to better health and well-being.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I paid $7000.00 for the 5 month Pompa Program for weight loss resistance. About a 1- 2 month in I noticed I was actually gaining weight. my health coach said don't worry it's part of detoxing, trust the program and gave a few recommendations. I continued with the program and I continued to gain weight. I gained over 10 lbs following their program. Not only did this program not work for me, I no longer fit into my clothes. I asked them for a refund at the end of 5 months and they will not honor their refund policy. This refund policy was a major selling point for me.
  This company makes it seem that after 5 months you will feel like a new person, they don't explain that if you don't get your amalgam fillings out you can't continue on with the brain phase after the first 2 cycles, they don't explain before you start that you need to check for cavitation amongst other things to get "everything out of their program".
  In order to join you have to take a test to see how toxic you are and also have a consult that you have to pay for. Interestingly enough you aren't required to take the test after you finish the 5 months to see if or how well the program worked. My husband and I did the consult together. My husband asked Eric if he would need to give up anything to do the program. Eric said no. My husband clearly told Eric that he drank 4-6 beers daily. My husband decided he wasn't going to do the program but I decided to do it. I was concerned about the price but Eric encouraged me to put it on a credit card which I did. Shaina who I have been speaking to resolve the issue tried to deny that Eric said this and sent me part of a transcript that doesn't even pertain to the question my husband asked Eric, Eric's response and the part about encouraging to put it on a credit card. I have asked them to provide with the full transcripts of all my interactions with, Eric and my health coach and they have ceased to respond to me.

  Business Response

  Date: 01/20/2025

  Hello Anne, Thank you for sharing your concerns with us. We understand the importance of trust and transparency, and we want to assure you that our commitment to providing honest, supportive services is unwavering. Our goal is to help you achieve your health and wellness objectives, and we are here to support you every step of the way.Regarding the money-back guarantee, we do have specific guidelines in place, which are outlined in the contractual agreement. To be eligible, we require the outlined guidelines in the contract to be met. This guarantee follows the industry standards of reputable companies. Unfortunately, due to incomplete modules, missed surveys, and inconsistencies with the dietary protocol, we are unable to approve your refund request at this time. Please note that while full program engagement is necessary for a refund, it does not automatically result in a refund if expectations are not met. This ensures the program is followed closely, with the necessary support for successful outcomes.If you have any additional questions or concerns, please feel free to contact our customer service team at ###-###-#### or via email at ************************. We are here to assist you and resolve any issues as promptly as possible.Our team is available Monday through Friday, from 8 AM to 5 PM MST. We truly appreciate your understanding and patience, and we look forward to finding a resolution that works for you.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: 22814492
  
  
  
  I am rejecting this response because:

  First of all, I joined this program because I have weight loss resistance. I was already on an advanced diet before starting the Pompa program. You can confirm this in one of my meetings that you recorded with my "health Coach" Carly K****** and she states this in a comment. Carly never asked specific questions about a non compliance to a diet i.e. what did I eat that made it non compliant? So how do you know if what I ate was compliant. Clearly I was doing well with my diet and at least holding a steady weight on the diet I was adhering to before I started the program. I said I had a few days I didn't eat clean. My dad was in the hospital so I wasn't making my meals at my house for a few days. I wasn't eating fast food, candy, chips and pop because I don't eat this at all. I told Carly in the first couple months, I was extremely  discouraged because I was gaining weight not losing it. She encouraged me to push on, trust in the program and that it was a temporary side effect. I can now clearly see why as she was trying to stop me from getting a refund at that time. I foolishly trusted her. This is in one of my recorded facetime sessions. I followed her advice. I ended up gaining over 10lbs and my clothes don't fit at all anymore and had to buy a new wardrobe. So please tell me how this program worked for me when I joined for weight loss resistance?

  In the initial consult my husband thought of joining too. He asked the "sales rep" if he would have to give up anything. He specifically told Eric Gubera that he drinks 5-6 beers a day. Eric said he wouldn't have to change anything. Which means you misrepresented the "diet" recommendations to us in our first consult which is fraudulent. You sent me a partial transcript of that conversation that didn't have my husbands question. All it contained was Eric's side of the conversation and it had nothing to do with my husbands question. You will not provide me with full transcripts of all the conversation which I have asked you for multiple times. that only tells me you want to control what I can see and not the truth.

  In the first call with Eric, he unduly influenced me to pay with a credit card as I was hesitant to join because of the hefty price tag ( this would also be in the transcripts you recorded on both of these phone calls  which you won't provide to me). I recall asking Eric to give us some time for my husband and I to discuss what he had pitched to us. My husband decided to smartly decline. I unfortunately was desperate and paid the 7k on my credit card for a program that did not give me results you guaranteed. It actually made me fatter. You talk about my eye twitch and hair loss being positive results. I never gave you a different number than my initial evaluation. If you want to prove your program works why aren't people given a second urine test when they finish the program? In the small piece of the transcript you provided me in an email, Eric says be transparent with the health coach  and insinuates  the health coach can say " give it a little time to work and see if you can pull off stuff and then he referred to thyroid meds. Telling people to pull off meds is medical advice that you can't give unless you are a medical doctor!

  You subscribed me to the longevity program on May 23 2024 that I never consented to. This clearly alarmed  me when a month before the end of the program I got an alert. This is documented because I immediately reached out to Carly to complain.

  In module 5, My health coach went over the information with me on my zoom call. Once I found out I could only complete the initial 2 rounds because I didn't get my amalgam fillings removed I felt there was no use in perusing it because it couldn't afford that or what it would cost for the longevity program. Module 6 I had already learned about in the very first video that I saw on facebook  and had previously been asked what I thought was my perfect storm and I said it was when I got kicked in the face by a horse and had two surgeries to kick the multiple breaks in my jaw. Module 7  was information I was already implementing (bile push, coffee enemas etc.)  so I was familiar with the information.

  Upon being denied a refund for a program that didn't work for me I started to research the Pompa Program and Dr. Pompa and found shocking result in google, reddit and employee reviews of the company on indeed. your company has an F rating on the BBB! Many people have been scammed by the company with false promises, undue influence and misrepresentation. Reviews on Indeed include information that the company has a high turnover rate due to lack of transparency and holes in training, customers call to complain about being "robbed" , the co. is unethical, it preys on sick clients who can't afford the program, don't deliver on results and hide behind Christianity ( this was what got me to trust in your program), sketchy techniques,, lots of people have adverse reactions, Dr Pompa has been sued multiple times over this, Dr pompa embezzled 1.5 million from a the trust fund of 2 children,  Dr. Pompa isn't an M.D. He is a chiropractor that lost his license due to his unethical conduct. employees are paid to post 5 * reviews, the initial urine test always turns dark red because it only tests for inflammation no matter what the cause of the inflammation and that in the initial consult we are talking with an unqualified sales rep.

  I decided to file this complaint on the BBB to further expose your  unethical and deceptive business practices since my requests in private emails to you weren't being resolved. the only thing you offered was 2 months free of the longevity program and a body phase. Who is that going to help me when it didn't work before?

  Due to the the undue influence, misrepresentation of the progam and of Dr. Daniel Pompa,  and the inability of the program to meet their obligations of full disclosure and results, the Pompa program Package agreement is invalid. If I do not get a full refund I will be talking to a lawyer and pursuing legal action against the Pompa Program LLC.
  
  
  
  Sincerely,
  
  
  
  Anne Kaufman

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with the Pompa Program on July 2, 2024. The full charge for the program was $6920.90. The program is billed as a "customized health coaching plan" that includes six appointments over five months, as well as five months of Dr. Pompa's supplements, access to the online community, weekly webinars, live Q&A, and unlimited access to Dr. Pompa's Cellular Solution Portal. Testimonials from those who had taken the program and the guarantee that was offered convinced me to try it. However, shortly after I started taking the supplements, I began getting sicker. I struggled to continue the program. By September 16, I had not finished the first box of supplements and I was miserable. I emailed customer service that I wanted to cancel the program and get a refund. In response, I was told to contact my Health Advisor, the person who sold me the program. I did that and he contacted my coach who set up a call. During the call she suggested I take a "medical pause" and give my doctors time to figure out what was going on. She did not mention that, by taking the "medical pause", I would jeopardize my refund. If I had known that, I would not have taken the pause. So, I agreed to the pause, which was up on December 18. I contacted them the first week of December and told them I had been diagnosed with an autoimmune condition and my doctors did not want me to take any supplements or detox. I was told my refund amount was $263.90, and "Unfortunately, no additional refund was approved, as the refund amount reflects the terms of your enrollment and the time already spent in the program." If they had accepted my request for cancellation when I first asked for it, the amount of refund I would receive is approximately, $3,380.90, based on my calculations of the Appendix A- Payment and Refund Terms in the Agreement. I request that they honor their agreement and use the date I initially requested cancellation to calculate what I am owed.

  Business Response

  Date: 01/15/2025

  Hello *****, Thank you for sharing your concerns with us. We want to assure you that we are fully committed to providing transparent and supportive services, with no intention of misleading or taking advantage of our clients. Our primary goal is to offer genuine support as you work toward your health and wellness objectives.After reviewing our records, we have followed the termination and refund procedures as outlined in the Agreement, based on the services provided. We understand that the application of these terms may not have been fully clear or satisfactory in your case, and we are committed to treating your case with an outcome that is equitable.  If you have any further questions or concerns, please don’t hesitate to contact our customer service team at ###-###-#### or via email at ************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs.Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter to your satisfaction.
  

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********