Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we paid $6,999.00 for the Pompa program. We were assigned a health coach and followed their instructions exactly. While the people were just great, the program did not work for us. They claim a money back guarantee, After much discussion over the phone, we were told we would get a partial refund of $3,400.00. They claim to have sent a check on May 5th, 2025 but they do not have a check number to give us or where the check was sent, and they changed their story and said it was sent to however you paid. We paid with a credit card and have the date and amount in the CC records. So far there is no record of receiving any check or refund in the CC record. We just want our refund that was promised. I have a pdf sent stating that a refund of $3,400.00 in being sent. But it is on a computer at home.

  Business Response

  Date: 05/29/2025

  Hi ******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established, and the guarantee is structured similarly to those of other reputable companies, which is clearly delineated in the Agreement you signed. It is contingent upon services rendered, and we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations.We are also sorry for the delayed response regarding the partial refund that we had offered. Our management team has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction.Please don't hesitate to contact our customer service team at ************** or ************************ so that we can provide you with the utmost assistance and address any lingering concerns you may have. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow. I feel so dooped and I usually don’t fall for this crap. What a scam. Claiming it’s “God’s calling” to bring this to people with a complete failure to mention important details about said “purchase” prior to purchasing. Things not stated prior to buying and conflicting information said prior to purchase.
  -no reschedule policy stated prior to purchase.
  -no explanation of the need to consult with someone prior to purchase.
  -no explanation of what information they would need to collect prior to purchase.
  -no explanation of needing to have spouse on “consult” prior to purchase.
  
  This program is a complete scam and somewhat resembles a pyramid scheme in how it “sells” you the product or service. Claiming to have a moral standing and obligation to bring this to the people while literally omitting important information that might help people decide this is not for them. In addition, there’s no way to get any “answers” they claim to have for anti inflation in cells at all! They just funnel you into health coaches that literally do the same thing you can do from some research online. I feel so stupid for falling for this crap. Wish I would have checked this first but I was laying in bed with the flu scrolling and they caught me at a low point. Good job folks, catching people at a low point to sell them an empty jar to pee in that probably all turn out the same color to make you think you’re dying or something. Health coaching is helpful for many people, people that are in really bad shape, but if you’re at all healthy, just do some research about this yourself don’t even waste your time with this quack claiming to do God’s work. You’ll meet your judgment some day and it isn’t from me…let that be on your conscious.

  Business Response

  Date: 05/22/2025

  Hello ******, Thank you for sharing your honest feedback.We strive to provide clear and transparent information about our program, including the consultation process and what clients can expect. Sorry if there was any mis-communication with the steps, process and instructions. While we do encourage the presence of a spouse or significant other during the consultation—believing that the support of loved ones can enhance understanding and decision-making—it is not mandatory, and we apologize if this was not clearly conveyed.We are not here to scam anyone and have been able to help many individual back to health and get their lives back. We also want to remind you that we have a 30-day money-back guarantee for the test kit purchase. However, we have received notice of a dispute filed regarding your consultation purchase. While Pompa is fully prepared to issue a refund, the funds are currently held due to this open dispute, which prevents the system from releasing them at this time.If you have any specific concerns or questions, we encourage you to reach out to our team at [email protected] or call **************. We are here to listen and assist you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the neurotoxicity test, I admit I was hopeful. I now realize that the tests outcome seems designed to trigger fear. Since theres no way to verify what the test contains before submitting a sample, its difficult to trust the results, especially when it appears that nearly everyone receives an alarming result. This feels like a tactic to funnel people into the larger program.Despite my early concerns, I enrolled, hoping it would help me. I am not wealthyat 26, with no family support & having been homeless, this was a huge financial leap of faith. Early on, I even asked about a refund due to misgivings, but I chose to stay positive & give the program a fair chance.The coaching I received has been disappointing. My coach has been dismissive of my vegan lifestyle, which I only recently adopted and has already led to noticeable improvements in my health. Not to mention, the only change in my life has been the Pompa supplements, and when I told my coach I began to break out, she instantly blamed my plant based diet (which originally cleared up my skin) Im a Anatomy&Physiology, yet I often felt talked down to & disregardedespecially in conversations where I was expected to accept biased views on nutrition without open dialogue.The calls have been minimalbarely 10 min every 2 weeks. Many of the suggestions Im receiving could be found for free on social media platforms, which leads me to question what exactly I paid $8k for. I had considered switching coaches, but due to an unexpected loss of income, I am now facing financial hardship & cannot justify continuing in a program that is causing more stress than support.I sent a refund request as soon as I knew my financial situation had changed, & have not received a reply. I find this deeply troubling, especially for a program that claims to prioritize ****************** Emotional & financial stress are not compatible with healing& ignoring a participants distress undermines credibility.

  Business Response

  Date: 05/16/2025

  Hello ********* Thank you for sharing your feedback with us. We truly regret hearing about your frustrations, and we understand your concerns. Its never our intention to cause any distress, and we sincerely apologize if you felt the program did not meet your expectations.
  We take your concerns seriously and want to address them with the attention they deserve. Regarding the neurotoxicity test, this test measures cellular inflammation, which can be linked to various health conditions. The chemical reaction with urine is designed to indicate levels of inflammation, with darker shades signifying higher levels. The goal is to provide valuable insights into your health, not to create fear or concern.
  We are also sorry to hear that your coaching experience did not align with your expectations. At Pompa, we believe in fostering open dialogue and working collaboratively with our clients to support their health goals. We understand that the approach may not have been as supportive as it should have been, and we will review this matter to ensure our coaches maintain the highest standards of care and respect.
  A claim has been opened on your behalf, and while the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.
  If you have any further questions or require additional assistance in the meantime, please dont hesitate to contact us at ************** or via email at *********************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We sincerely appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I click the link to watch the video and at the 20 minute mark it shut off cold! Absolutely no way I touched it and no way I could get it to play again. I am quite sure they want me to sign up and pay money for something so I can watch the rest of the video. I clicked the other link they sent me and it was all about signing up and paying something. So so disappointing by a man of suppose of faith to be so deceptive. Cant even watch the rest of the video. Then I look online and I find tons of complaints about him much much worse than mine. He oughta be ashamed of himself!

  Business Response

  Date: 04/23/2025

  Hello ********, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced while trying to watch the video.  As we are not sure what happened we apologize for any technical difficulties. Since we don't charge anything to watch our webinars, we are unsure why the video cut out.We truly apologize for any inconvenience this has caused and are committed to resolving the matter as quickly as possible. If you have any further questions or need assistance, please dont hesitate to contact us directly at ********************************************************* or **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is positive and helpful.Thank you for your understanding, and we look forward to assisting you further.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th, 2025 i had my first call with a man named **** *********. We talked about all issues and he told me that i will be on a 5 month program where i would be taking pills to get better for my health condition. He said after i receive the product, i have 7 days to try it out and if i do not feel its for me, i get a full refund. MONEY BACK. I told **** to hold off on shipping because i will be out of town till April 5th, 2025. Once i got back into town, i had a training call with my coach named ***** *********. Then the next day she shipped the pills on which they delivered to my house on April 8th, 2025. ON THE SAME DAY, i requested a full refund because i felt in my BONES! that is program is a SCAM!! They manipulate sick people who have no hope and promise them they will be all better. As i can see on BBB, many people have fallen victim to this scam. I requested a full refund of my downpayment of $2500. ***** says im past my 7 days! i only received the pills on April 8th, & i cancelled on April 8th!!! After many attempts like everyone else, i continue to get the run around and no one is answering my calls or emails as well as texts. I am rightfully due my FULL refund of $2500. this is crazy!!!

  Business Response

  Date: 04/28/2025

  Hello ****! Thank you for reaching out and sharing your experience. We are truly sorry to hear that you are dissatisfied with the Pompa Program and the experience you've had with our team. We understand how important it is for our clients to feel confident and supported in their health journey, and we sincerely apologize for any frustration youve experienced.Regarding your refund request, we would like to clarify that, as outlined in the signed client agreement, cancellations made within seven (7) calendar days following the initial payment are eligible for a refund. Unfortunately, as you mentioned, you received your product on April 8, 2025, and requested a refund on the same day. As per the terms of the agreement, refunds are only possible within the seven-day period, starting from the initial payment date, and after this period, payments are considered non-refundable.We understand your concerns and appreciate your feedback. We take all client input seriously and are always open to discussing and resolving any issues. However, in this instance, based on the signed agreement and the policies we have in place, we are unable to process a refund at this time.If you have any further questions or need clarification, please dont hesitate to contact us directly at ************************************************************ or call us at **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is as positive as possible.Thank you for your understanding. We wish you the best on your health journey.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife purchased the plan in january and continued the plan and completed it it July. They encouraged her to stop taking her prescribed medications and to detox with their vitamin supplements. While doing so (she is bipolar) it pushed her into a manic episode without her prescribed medications. Her thyroid level also went out of therapeutic range. When I finally learned that she was manic and was struggling, we got her back on her medications and it took MONTHS to get her back to a functional level. She had a 30 day window to apply for a refund after completing the course but she didn't have the mental capacity to remember or file for a refund. I contacted them in August about a refund. After several emails they agreed to make an exception if they could talk to her and make an offer on a refund. She had spent around $7000 with them. They offered $1300 and for us to sign a non-disclosure agreement but after the offer they quit contacting us. It's a dangerous practice to advise patients that are on medications to stop those medications without a more thorough monitoring system. Preying on sick or mentally compromised patients is very sad and disgusting. This program caused multiple problems and we are still trying to recover from the aftermath. I just don't understand how a "reputable" company can prey on people this way and charge outrageous prices for a program of vitamins and coaching.

  Business Response

  Date: 03/25/2025

  Hi there! Thank you for reaching out and sharing your concerns. We sincerely apologize for the miscommunications, delays in response, and the challenges you faced with the cancellation and refund process. We truly regret the difficulties that arose from the program and want you to know that we take your concerns very seriously.There were complications in locating your wife’s account within our system.  Additionally, there was direct communication with her to confirm any variations in her name or emails that might assist us in finding the correct account. Due to these issues, the process was temporarily paused.Regarding the refund, Pompa Program will proceed with sending the Service Agreement for the amount we previously agreed upon. Once again, we apologize for the situation and remain committed to resolving this matter in the fairest and most efficient manner possible.If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.

  Customer Answer

  Date: 04/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We never agreed upon any offer.  We waited for the NDA they were sending simply because I wanted to read it and see exactly what any agreed upon offer would entail.   They offered $1500 of the $7000 back originally, and then once we filed this complaint they increased the offer to $2000.  That's not even half of the original amount and in addition they want a signed non-disclosure agreement as well as removing this complaint.  I  just don't feel that $2000 in "hush money" is a fair amount.  This program and "coach" put my wife's health at severe risk by having her stop all her medications which pushed her into a manic episode with psychotic behavior.  A reputable company with competent "coaches" should know better than this with a bi-polar person.  I declined the $2000 because as far as I'm concerned, I'd rather not get that small sum of money back and let others know exactly what this company does.  I offered to accept half of the money back in exchange for signing the non-disclosure but they said $2000 was the most they could offer.  That's unacceptable to me for what they are asking.  

  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 04/02/2025

  Thank you for sharing your feedback. We understand your frustration and want to acknowledge the concerns you’ve raised. However, it's important to clarify that regardless of the circumstances surrounding your spouse's health, the refund policy and terms outlined in the signed agreement have specific timeframes for filing a Money-Back Guarantee (MBG) claim. These timeframes were clearly outlined in the signed agreement at the time of enrollment.Unfortunately, the refund request was not filed within the allotted period for the MBG, and as a result, we are unable to offer your desired refund amount. We do take accountability for any misunderstandings that occurred, but we must adhere to the guidelines in place to maintain consistency across all cases.While we understand your dissatisfaction with the offer that was presented as a good-faith resolution based on the circumstances, and we respect your decision to decline it. If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We want to ensure that all feedback is heard, and we remain committed to addressing any future concerns appropriately.

  Customer Answer

  Date: 04/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  That last response perfectly exposes this company for what it is.  "Regardless of my spouse's health".  They simply don't care.  Hopefully these messages reach multiple people and prevent them from ever making the mistake of utilizing this company's business.  Reputable companies that care about their "patients" would make exceptions in situations such as these.  This one doesn't.  They simply want to buy your silence if they can do it at a bargain.  Run, don't walk, away from the Pompa program and "Dr." Pompa.  They will sell you thousands of dollars in what amount to vitamins and their "coaches" will tell you exactly what you want to hear even if your health is obviously deteriorating.  They should be ashamed. A trained "coach" that is trying to involve themselves in a person's health should be able to identify that the program is just not working and in fact causing problems.   

  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat through an initial zoom call in late Sep 2024, on the Pompa program and felt the program would be something that might be helpful, so I purchased the program for $7k. In Sep 2024, I had difficulty getting access into my program portal even with the help of the Pompa staff. Then, when I received my first package of supplements & under my coach's guidance started taking them, I got diarrhea and the coach suggested I back off on the supplements until I felt better then reintroduce them more slowly to isolate the cause. In the meantime, I was diagnosed with breast cancer. Learning this, I approached my coach with a request to pause my program until I completed a series of medical appts and cancer treatments which included 2 surgeries and 15 radiation treatments. I was told that pausing the program wasn't an option. So, the supplements kept continue and are stacked at my home. My medical oncologist advised not to take any supplements not prescribed by her while going through the treatments. I have continued to meet with my coach monthly but have not started taking the supplements for reasons stated above. In April 2025, I will have my last meeting with my coach (per 5-month program), now the discussion has shifted to the 'graduate' program so I can continue to get program support that I have already paid $7k for. Initially, I wasn't asking for a refund, just a pause in my program activity, but after the lack of concern about my diagnosis which is life threatening my view and request has changed. I am requesting a refund. I don't know if the program is worth the cost, and I will probably never will since I cannot afford additional expenses from Pompa and I certainly don't want to start taking the supplements without coaching. I also want to be clear, my coach is personable, but while she provides explanations, she is selling the program & products. If Pompa cared about my health/healing, a pause in the program would have been given. Now I want a refund.

  Business Response

  Date: 02/28/2025

  Hi ******! Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you’ve faced, and we truly empathize with your situation, especially given your recent diagnosis. Your health and well-being are of the utmost importance, and we understand how difficult this time must be for you.We acknowledge your concerns regarding program access, supplement usage, and the ability to pause your participation. We recognize that extenuating circumstances, such as serious medical conditions, warrant further review. Our goal has always been to provide support tailored to each client’s needs, and we apologize if you felt that flexibility was not provided. A claim has been opened on your behalf, and while the investigation may take some time, please rest assured that we are actively working to address the issue.Once the investigation is complete, we will contact you directly to discuss the next steps. If you have any questions or require further assistance in the meantime, please feel free to contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30,2024, after I watched a presentation with Dr Pompa what was explaining very convincing that he found the solution to my autoimmune condition Hashimoto, I purchased a test for $127 that suppose to measure the level of inflammation in the body. When I took the test showed that I had a high level of inflammation so I decided to check out the program. On July 8,2024 I had a zoom meeting and after she asked me a series of questions about my health, convinced me that this is the exact program I need to solve all my 14 years of suffering with Hashimoto and all the symptoms that comes with... she told the cost of the program will be just $6920.90 if I pay it all at once or over $8000 if I choose to make monthly payments. After she told me that my money are 100 % guaranteed if the program is not working for me, I chose to pay all at once. They gave me a coach that will advise me how to take this supplements and after I start taking them I noticed that my constipation problem is getting worse, bleeding and burning with every passing stool, so the coach adjusted the dosage, than suggested to stop taking them for a while than try to take them again to an adjusted dosage, than try to switch them with another kind.In the meantime I start seeing my PCP, my GI, my Oncologist and also my Endocrinologist trying to alleviate the pain I was going through.I wasn't even able to sit without pain. I got a colonoscopy, they prescribed 0.4% nitroglycerin ointment which gave me terrible headaches, 2 times daily bath sitz, hemorrhoidal cream.When I told them that I started this program they told me to immediately stop it, if not my health insurance is not going to pay for.So my colonoscopy has been declined to be paid by the insurance. The reason I had to stop talking this supplements is obvious that are not working for me, but the opposite, created more issues to deal with. I'm asking a full refund of my hard earned money as soon as possible.

  Business Response

  Date: 02/27/2025

  Hi ***********! Thank you for taking the time to share your concerns with us. We understand that while many individuals have experienced positive outcomes from our program, it may not be the right fit for everyone.
  Our Money-Back Guarantee (MBG) is designed to ensure participants fully commit to all aspects of the program, including dietary guidelines, detox protocols, and supplement adherence. As clearly stated in our agreement, eligibility for a refund requires full participation, which includes completing all program modules and following the supplement schedule as outlined.
  Based on our records, your decision not to follow key recommendations—such as switching to the AV supplement line, using recommended prokinetics, addressing sleep and thyroid concerns—and discontinuing the program early, impacts your eligibility for a refund.
  If you have any questions or need further assistance, please don’t hesitate to reach out to us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Thank you for your patience and understanding. We truly appreciate the opportunity to support you.

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the only reason I had to stop talking these supplements is that they created a huge health issue, chronic constipation, bleeding and anal fissure, issues that I'm still dealing with even now. When I had to go to see my PCP to give me a referral for my GI to get a colonoscopy to find out what was happening, they asked me to inform my Oncologist and my Endocrinologist about this product that I have been talking. All of them told me that they never heard about this program and that they recommend me to immediately stop using it . The reason I started this program was to cure all the problems I'm having with Hashimoto not to create even more problems... I need you to stop finding excuses for not giving me all my money back ASAP. When I purchased this program I have been informed that if for any reason this program is not working for me I will get all my money back, so please do so. 
  
  
  
  Sincerely,
  
  
  
  *********** ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July **************************** the amount a little over $7,000.00 with the Pompa Program with the intention of getting well and rid of my health issues as they promised. As time went on and about three months into the program I was starting to not feel well at all. I provided this feed back to my coach. It was stated that is normal and to trust the process. I was told that my body was adjusting to the supplements and symptoms would go away as my body was getting well. In the very beginning I told the intake person as well as my coach that I was extremely sensitive to iodine with alarming symptoms and that I also l could not take anything with mushrooms in it. My coach stated that they would put me on a sensitive course of supplements. As time went on and taking all the many supplements ritually three times daily. I was going into my fourth month and I was getting worse. Feeling very ill with great stomach discomfort. I had to stop taking them for the second time and I gave my body a break as I listened to my body and in doing so, the discomfort started to greatly subside. Feeling much better after about a week and so much better after the second week. I chose not to continue with the supplements that were greatly causing ill effects. After bringing this to the attention of review, I was told that it was not the supplements but rather a more difficult health issue. They decided that I was not able to receive a money back guarantee but rather they offered me more supplements and more coaching time. They offered me the very thing that was making me quite ill. I am glad I listened to my body because I was later told by a real health care professional that it sounded most likely my liver was being compromised by the supplements. What is good for one is not good for all. Real damage could have been done. I want a full refund. My intent was to get well and healthier. The exact opposite happened. Also I experienced outdated rancid supplements from this company.

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address them.
  While many individuals have experienced positive outcomes with our program, we understand that results can vary, and it may not be the right fit for everyone. Please know that we take your feedback seriously and assure you that our program is designed with integrity and a commitment to helping individuals achieve their health and wellness goals.
  Regarding our money-back guarantee, we have specific guidelines outlined in the contractual agreement. To qualify for a refund, these requirements must be met. Our policy aligns with industry standards to ensure fairness and effectiveness. Based on the information provided, there have been reported positive outcomes from your participation, including improved mental clarity, better blood pressure, and reduced swelling in your feet. Given the complexity of your health history, it is likely that your journey requires a longer duration beyond the five-month program.
  Please note that full engagement in the program is a necessary condition for refund eligibility, but it does not automatically guarantee a refund if expectations are not met. This policy ensures that participants receive the full support needed for optimal results.
  If you have any further questions or concerns, our customer service team is happy to assist you. You can reach us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We appreciate your understanding and patience and look forward to working with you toward a resolution.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22913860
  
  I am rejecting this response because:

  I am responding that the Pompa Program response to my complaint against their healing program is unacceptable .

  The program made me much sicker with such ill symptoms after three months having to stop all supplements in order to start healing from the ill effects. Also, not providing me with proven positive health but rather a great feeling of being unwell before I had started the five month program. All they are offering me are more supplements and coaching for free that I would never agree too if they were to pay me too. 

  
  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have me pee in a cup and when added to a vile, it turns a certain color. No other information. What color means what And if it’s bad, what do I do then? I paid $120 and this is all I got was a P test with no information

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out.  We understand your concerns, and we’d like to clarify the process for you. The Cellular Inflammation Test Kit is designed to be reviewed during your consultation, where we discuss your results in detail alongside the NeuroToxicity Assessment. The test itself provides an initial indicator, but its true value comes from the expert interpretation and guidance provided during the consultation. Our primary goal during this session is to review your test results and explain what the color change indicates, discuss your health concerns and goals in relation to the findings and provide a comprehensive understanding of our program and how it can support your wellness journey. It looks like your consultation was not rescheduled, which is likely why you haven’t received further information. We’d be happy to assist in getting that back on the calendar so you can get the full benefit of your test results. If you have any additional questions or would like to provide the necessary details, please contact us at ************** or *********************. Our team is dedicated to addressing your concerns promptly and working toward a resolution that meets your expectations.