Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During an intake phone call and a rushed multiple online signatures, I put $7,620 on a credit card believing this was the program to help me.
  I was promised via the phone call with “Dr” ******* ******* I could get refunded if it was not working. Of course this happened during the unrecorded segment.
  I was also promised EVERYTHING. Was included and they said the mold and other detox protocols are not included. Bait and switch again.
  I cannot complete the prep phrase as it is too much. I am supposed to start a Detox that will be unsafe to do because I cannot complete the prep phase.
  On the intake form prior to the phone call, they asked what would prevent me from the program. I answered time, and it has shown.
  I have repeatedly asked for a refund and to send back all the supplements as I feel it will be unsafe to complete this program.
  They said I am outside of the 7day window WHICH I have to do the prep for over a month.
  Also I was told to reach out to my coach, and he did not respond to me for over a week until I messaged “Dr” *******
  I feel this is a bait and switch.
  They have since tried to manipulate me into saying my mind is being sneaky.
  No it’s bait and switch plain and simple.
  I tried reasoning with them, they claim it to be unsafe not to do the prep phase before the detox. And I can’t do the prep phase… so I am asking for a refund to just be done with it because they cannot deliver the services promised to me because I can’t complete it and was promised everything was included and promised a refund if it wasn’t working.
  Very shady and very rushed for signatures.

  Business Response

  Date: 06/27/2025

  Hello *******! Thank you for sharing your concerns, and we are truly sorry to hear about your experience. We understand how important it is to feel supported and confident in the services you choose to invest in, and we sincerely regret that this was not your experience. We also regret any confusion or miscommunication regarding what is and isn’t included in the program. Our team strives to provide clear and honest information, and we apologize if that wasn’t the case during your enrollment.While your request was submitted outside of the refund eligibility window outlined in your agreement, a claim has been opened on your behalf. While the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at ************************.We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/29/2025

  
  
  Complaint: 23518578
  
  
  
  I am rejecting this response because your response does not promise a refund as I was promised by “Dr” ******* during enrollment if it wasn’t working for me. It is claimed to be dangerous to proceed with the detox if the prep is not done. I cannot complete the prep hence I will not be able to do the detox hence I must persist for a refund.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer from numerous illnesses, and after watching some of the videos and other materials of the Pompa Program, I was convinced that it would help me. In early April, I, along with my husband *****, had a conference call with **** from Pompa. We paid the five-month program fee of $7620.00 in full.
  
  I started taking the supplements after my dose was advised by my coach, *********. After about a week I began to feel worse and I asked ********* if we could delay the program by two weeks. She insisted that we should continue and I would start to feel better. I ended up in the Emergency Room and was in the hospital for three days with a severe UTI that was borderline Sepsis: a life-threatening condition. While in the hospital the doctors told me that my condition could have been caused or aggravated taking the supplements from Pompa and they all told me to stop taking them.
  
  I contacted Pompa and requested a full refund. They said that becoming sick showed that the program was working and that I needed to continue if I wished to become better.
  
  I received a second round of replies where they told me they would forward my request to the company’s client care advocate for review. On May 9, 2025 I heard from ***** ***** advising me that he was reviewing my case. I received another email from ***** stating that they had finished the review and no refund was warranted.
  
  On May 23, 2025 I received another email from the Pompa Program stating that my membership and my account had been cancelled. The length of the program is five months but after only one and one half months, they cancelled my program without my permission. There was no refund involved. That’s defined as “theft,” and does not follow any legal business practices.
  
  I asked them to do the right thing and issue me a refund. The Pompa Program refused. I will be pursuing all options available to me. Based upon my experience with the Pompa Program, I urge the BBB to not recommend them as a reputable business.

  Business Response

  Date: 06/18/2025

  Hello *****! We are truly sorry to hear about your experience, and we deeply understand the frustration and distress you've faced. First and foremost, we want to acknowledge your health concerns and sincerely regret the negative impact this situation has had on you. We understand that your health is a top priority, and we never want our clients to feel worse, especially while participating in a program aimed at improving their well-being.Regarding the issues you raised, we do apologize if the communication you received from our team did not meet your expectations. Our goal is to support each client on their journey and make sure they feel heard throughout the process. We take all concerns seriously, and it’s clear that the experience you've described fell short of the standard of care we strive to provide.As part of our standard process, we do have a money-back guarantee, and our team thoroughly reviewed your situation in accordance with the terms of the agreement. It is our understanding that the medical condition you experienced during the program was taken into account, but unfortunately, it was determined that the refund could not be processed based on the terms of the agreement and the timing of your request.We also want to address the cancellation of your program. We regret if this action caused confusion or distress, and we will take your feedback into consideration as we continue to improve our practices.At this time, we are not issuing a refund, but this is not a closure of support. We are still here to work with you in whatever way we can and would love to help you re-engage with the program in a way that feels manageable, safe, and empowering.It’s important to note that our team did send you the last email on May 15, 2025, and we noticed that you opened it. However, we did not receive a response from you. We’re more than happy to discuss this matter further if you still wish to pursue it.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at *************************We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: 23438978
  
  
  
  I am rejecting this response because:

  Pompa Program's response is the same response that they gave me when I contacted them explaining my situation. There is nothing new to gain from their response. I was in the hospital when they sent me the message referenced in their response and was unable to respond because I was so ill. In fact it took me about 9-10 days to feel better after I got home from the hospital. My primary physician has recorded this because I went to see her on the 11th or 12th day. I did respond as soon as I was released and able and requested a refund. When I was released from the hospital, in my discharge orders, the doctors stated that I should stop taking the supplements. Without taking the supplements I cannot participate in the program. Please refer to my initial letter telling you that I literally begged **** if I could stop taking the supplements and take a rest from them. She said that that would make me even more sick and I should not do that. I followed her advice because I thought she was the expert. After exchanging some emails Pompa Program not only refused to do the right thing and offer me a refund for moneys paid them that I cannot use, they cancelled my membership so I am unable to get any value from the money I paid. It is one thing to hide behind policies and procedures. It is a totally different thing to do the right thing and make a frustrated customer happy. I have owned a business for more than 35 years and we have always strived to do the best for our customers and if there is a problem to make it right. Pompa Program appears to take an opposite approach. Since I did get to use 4 bottles of the supplements from the initial supplement shipment, met with **** 2 times, and I was sent some brochures, I am willing to more than compensate for those items and ask to settle for less than a 100% refund. This situation has caused much stress that I don't want to continue with. If you read my initial letter and this you will see that it is a very fair request. I urge the Pompa Program, a company that states they care about the care and well being of their clients, to do the right thing.

  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

  Business Response

  Date: 06/27/2025

  We truly appreciate you sharing the challenges you’ve faced, and we want to emphasize that your health and feedback are extremely important to us. Regarding your refund request, while we must adhere to the policies outlined in our agreement, we fully recognize the extenuating circumstances you’ve shared. We understand how upsetting this situation has been, especially given your hospitalization and the difficulties in your health journey.
  We realize this news may be disappointing, and we want to assure you that we are here to support you in any way we can. If you'd like to explore other options or discuss your situation further, please don’t hesitate to contact our customer care team at ************** or email us at ************************.
  Your well-being is our priority, and we are committed to assisting you in any way moving forward. Thank you for your understanding.

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23438978, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send me an email stating that they would issue a refund and cancel our appointment if I didn't have 8,000.00 to 12,000.00 to spend on further medical cost. They didn't know or have any interest in what my test results was. They also suggested that I should have my husband's financial permission and help if I couldn't afford this. Again they had no knowledge of my finances. This is a scam to weed through people who are not easy money. All this after they get you to take there 98.00 test that they have no interest in.

  Business Response

  Date: 06/04/2025

  Hello *******! Thank you for sharing your concerns. Your perspective is highly valued, and we want to assure you that your experience holds significant importance to us.
  We do encourage the presence of a spouse or significant other during the consultation, as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.
  Our goal is to provide our clients with the highest level of service. During consultations, we aim to gather comprehensive information about your health history and current challenges to determine if the Pompa Program aligns with your specific needs and goals.
  We are sorry to hear that you were unable to complete your consultation. We never aim to pressure clients for money, and we truly regret that your experience left you feeling otherwise. Our goal is always to provide valuable support and solutions that are in the best interest of our clients.
  We want to confirm that your refund was processed on June 3, 2025, in accordance with our 30-day money-back guarantee. Please allow 5 to 10 business days for the funds to post to your account.
  We remain committed to resolving any concerns and ensuring that you have the best possible experience. If you need further assistance or have additional questions, please feel free to reach out to us at *********************. Our team is here to support you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we paid $6,999.00 for the Pompa program. We were assigned a health coach and followed their instructions exactly. While the people were just great, the program did not work for us. They claim a money back guarantee, After much discussion over the phone, we were told we would get a partial refund of $3,400.00. They claim to have sent a check on May 5th, 2025 but they do not have a check number to give us or where the check was sent, and they changed their story and said it was sent to however you paid. We paid with a credit card and have the date and amount in the CC records. So far there is no record of receiving any check or refund in the CC record. We just want our refund that was promised. I have a pdf sent stating that a refund of $3,400.00 in being sent. But it is on a computer at home.

  Business Response

  Date: 05/29/2025

  Hi ******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established, and the guarantee is structured similarly to those of other reputable companies, which is clearly delineated in the Agreement you signed. It is contingent upon services rendered, and we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations.We are also sorry for the delayed response regarding the partial refund that we had offered. Our management team has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction.Please don't hesitate to contact our customer service team at ************** or ************************ so that we can provide you with the utmost assistance and address any lingering concerns you may have. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow. I feel so dooped and I usually don’t fall for this crap. What a scam. Claiming it’s “God’s calling” to bring this to people with a complete failure to mention important details about said “purchase” prior to purchasing. Things not stated prior to buying and conflicting information said prior to purchase.
  -no reschedule policy stated prior to purchase.
  -no explanation of the need to consult with someone prior to purchase.
  -no explanation of what information they would need to collect prior to purchase.
  -no explanation of needing to have spouse on “consult” prior to purchase.
  
  This program is a complete scam and somewhat resembles a pyramid scheme in how it “sells” you the product or service. Claiming to have a moral standing and obligation to bring this to the people while literally omitting important information that might help people decide this is not for them. In addition, there’s no way to get any “answers” they claim to have for anti inflation in cells at all! They just funnel you into health coaches that literally do the same thing you can do from some research online. I feel so stupid for falling for this crap. Wish I would have checked this first but I was laying in bed with the flu scrolling and they caught me at a low point. Good job folks, catching people at a low point to sell them an empty jar to pee in that probably all turn out the same color to make you think you’re dying or something. Health coaching is helpful for many people, people that are in really bad shape, but if you’re at all healthy, just do some research about this yourself don’t even waste your time with this quack claiming to do God’s work. You’ll meet your judgment some day and it isn’t from me…let that be on your conscious.

  Business Response

  Date: 05/22/2025

  Hello ******, Thank you for sharing your honest feedback.We strive to provide clear and transparent information about our program, including the consultation process and what clients can expect. Sorry if there was any mis-communication with the steps, process and instructions. While we do encourage the presence of a spouse or significant other during the consultation—believing that the support of loved ones can enhance understanding and decision-making—it is not mandatory, and we apologize if this was not clearly conveyed.We are not here to scam anyone and have been able to help many individual back to health and get their lives back. We also want to remind you that we have a 30-day money-back guarantee for the test kit purchase. However, we have received notice of a dispute filed regarding your consultation purchase. While Pompa is fully prepared to issue a refund, the funds are currently held due to this open dispute, which prevents the system from releasing them at this time.If you have any specific concerns or questions, we encourage you to reach out to our team at [email protected] or call **************. We are here to listen and assist you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the neurotoxicity test, I admit I was hopeful. I now realize that the tests outcome seems designed to trigger fear. Since theres no way to verify what the test contains before submitting a sample, its difficult to trust the results, especially when it appears that nearly everyone receives an alarming result. This feels like a tactic to funnel people into the larger program.Despite my early concerns, I enrolled, hoping it would help me. I am not wealthyat 26, with no family support & having been homeless, this was a huge financial leap of faith. Early on, I even asked about a refund due to misgivings, but I chose to stay positive & give the program a fair chance.The coaching I received has been disappointing. My coach has been dismissive of my vegan lifestyle, which I only recently adopted and has already led to noticeable improvements in my health. Not to mention, the only change in my life has been the Pompa supplements, and when I told my coach I began to break out, she instantly blamed my plant based diet (which originally cleared up my skin) Im a Anatomy&Physiology, yet I often felt talked down to & disregardedespecially in conversations where I was expected to accept biased views on nutrition without open dialogue.The calls have been minimalbarely 10 min every 2 weeks. Many of the suggestions Im receiving could be found for free on social media platforms, which leads me to question what exactly I paid $8k for. I had considered switching coaches, but due to an unexpected loss of income, I am now facing financial hardship & cannot justify continuing in a program that is causing more stress than support.I sent a refund request as soon as I knew my financial situation had changed, & have not received a reply. I find this deeply troubling, especially for a program that claims to prioritize ****************** Emotional & financial stress are not compatible with healing& ignoring a participants distress undermines credibility.

  Business Response

  Date: 05/16/2025

  Hello ********* Thank you for sharing your feedback with us. We truly regret hearing about your frustrations, and we understand your concerns. Its never our intention to cause any distress, and we sincerely apologize if you felt the program did not meet your expectations.
  We take your concerns seriously and want to address them with the attention they deserve. Regarding the neurotoxicity test, this test measures cellular inflammation, which can be linked to various health conditions. The chemical reaction with urine is designed to indicate levels of inflammation, with darker shades signifying higher levels. The goal is to provide valuable insights into your health, not to create fear or concern.
  We are also sorry to hear that your coaching experience did not align with your expectations. At Pompa, we believe in fostering open dialogue and working collaboratively with our clients to support their health goals. We understand that the approach may not have been as supportive as it should have been, and we will review this matter to ensure our coaches maintain the highest standards of care and respect.
  A claim has been opened on your behalf, and while the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.
  If you have any further questions or require additional assistance in the meantime, please dont hesitate to contact us at ************** or via email at *********************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We sincerely appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I click the link to watch the video and at the 20 minute mark it shut off cold! Absolutely no way I touched it and no way I could get it to play again. I am quite sure they want me to sign up and pay money for something so I can watch the rest of the video. I clicked the other link they sent me and it was all about signing up and paying something. So so disappointing by a man of suppose of faith to be so deceptive. Cant even watch the rest of the video. Then I look online and I find tons of complaints about him much much worse than mine. He oughta be ashamed of himself!

  Business Response

  Date: 04/23/2025

  Hello ********, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced while trying to watch the video.  As we are not sure what happened we apologize for any technical difficulties. Since we don't charge anything to watch our webinars, we are unsure why the video cut out.We truly apologize for any inconvenience this has caused and are committed to resolving the matter as quickly as possible. If you have any further questions or need assistance, please dont hesitate to contact us directly at ********************************************************* or **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is positive and helpful.Thank you for your understanding, and we look forward to assisting you further.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th, 2025 i had my first call with a man named **** *********. We talked about all issues and he told me that i will be on a 5 month program where i would be taking pills to get better for my health condition. He said after i receive the product, i have 7 days to try it out and if i do not feel its for me, i get a full refund. MONEY BACK. I told **** to hold off on shipping because i will be out of town till April 5th, 2025. Once i got back into town, i had a training call with my coach named ***** *********. Then the next day she shipped the pills on which they delivered to my house on April 8th, 2025. ON THE SAME DAY, i requested a full refund because i felt in my BONES! that is program is a SCAM!! They manipulate sick people who have no hope and promise them they will be all better. As i can see on BBB, many people have fallen victim to this scam. I requested a full refund of my downpayment of $2500. ***** says im past my 7 days! i only received the pills on April 8th, & i cancelled on April 8th!!! After many attempts like everyone else, i continue to get the run around and no one is answering my calls or emails as well as texts. I am rightfully due my FULL refund of $2500. this is crazy!!!

  Business Response

  Date: 04/28/2025

  Hello ****! Thank you for reaching out and sharing your experience. We are truly sorry to hear that you are dissatisfied with the Pompa Program and the experience you've had with our team. We understand how important it is for our clients to feel confident and supported in their health journey, and we sincerely apologize for any frustration youve experienced.Regarding your refund request, we would like to clarify that, as outlined in the signed client agreement, cancellations made within seven (7) calendar days following the initial payment are eligible for a refund. Unfortunately, as you mentioned, you received your product on April 8, 2025, and requested a refund on the same day. As per the terms of the agreement, refunds are only possible within the seven-day period, starting from the initial payment date, and after this period, payments are considered non-refundable.We understand your concerns and appreciate your feedback. We take all client input seriously and are always open to discussing and resolving any issues. However, in this instance, based on the signed agreement and the policies we have in place, we are unable to process a refund at this time.If you have any further questions or need clarification, please dont hesitate to contact us directly at ************************************************************ or call us at **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is as positive as possible.Thank you for your understanding. We wish you the best on your health journey.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife purchased the plan in january and continued the plan and completed it it July. They encouraged her to stop taking her prescribed medications and to detox with their vitamin supplements. While doing so (she is bipolar) it pushed her into a manic episode without her prescribed medications. Her thyroid level also went out of therapeutic range. When I finally learned that she was manic and was struggling, we got her back on her medications and it took MONTHS to get her back to a functional level. She had a 30 day window to apply for a refund after completing the course but she didn't have the mental capacity to remember or file for a refund. I contacted them in August about a refund. After several emails they agreed to make an exception if they could talk to her and make an offer on a refund. She had spent around $7000 with them. They offered $1300 and for us to sign a non-disclosure agreement but after the offer they quit contacting us. It's a dangerous practice to advise patients that are on medications to stop those medications without a more thorough monitoring system. Preying on sick or mentally compromised patients is very sad and disgusting. This program caused multiple problems and we are still trying to recover from the aftermath. I just don't understand how a "reputable" company can prey on people this way and charge outrageous prices for a program of vitamins and coaching.

  Business Response

  Date: 03/25/2025

  Hi there! Thank you for reaching out and sharing your concerns. We sincerely apologize for the miscommunications, delays in response, and the challenges you faced with the cancellation and refund process. We truly regret the difficulties that arose from the program and want you to know that we take your concerns very seriously.There were complications in locating your wife’s account within our system.  Additionally, there was direct communication with her to confirm any variations in her name or emails that might assist us in finding the correct account. Due to these issues, the process was temporarily paused.Regarding the refund, Pompa Program will proceed with sending the Service Agreement for the amount we previously agreed upon. Once again, we apologize for the situation and remain committed to resolving this matter in the fairest and most efficient manner possible.If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.

  Customer Answer

  Date: 04/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We never agreed upon any offer.  We waited for the NDA they were sending simply because I wanted to read it and see exactly what any agreed upon offer would entail.   They offered $1500 of the $7000 back originally, and then once we filed this complaint they increased the offer to $2000.  That's not even half of the original amount and in addition they want a signed non-disclosure agreement as well as removing this complaint.  I  just don't feel that $2000 in "hush money" is a fair amount.  This program and "coach" put my wife's health at severe risk by having her stop all her medications which pushed her into a manic episode with psychotic behavior.  A reputable company with competent "coaches" should know better than this with a bi-polar person.  I declined the $2000 because as far as I'm concerned, I'd rather not get that small sum of money back and let others know exactly what this company does.  I offered to accept half of the money back in exchange for signing the non-disclosure but they said $2000 was the most they could offer.  That's unacceptable to me for what they are asking.  

  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 04/02/2025

  Thank you for sharing your feedback. We understand your frustration and want to acknowledge the concerns you’ve raised. However, it's important to clarify that regardless of the circumstances surrounding your spouse's health, the refund policy and terms outlined in the signed agreement have specific timeframes for filing a Money-Back Guarantee (MBG) claim. These timeframes were clearly outlined in the signed agreement at the time of enrollment.Unfortunately, the refund request was not filed within the allotted period for the MBG, and as a result, we are unable to offer your desired refund amount. We do take accountability for any misunderstandings that occurred, but we must adhere to the guidelines in place to maintain consistency across all cases.While we understand your dissatisfaction with the offer that was presented as a good-faith resolution based on the circumstances, and we respect your decision to decline it. If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We want to ensure that all feedback is heard, and we remain committed to addressing any future concerns appropriately.

  Customer Answer

  Date: 04/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  That last response perfectly exposes this company for what it is.  "Regardless of my spouse's health".  They simply don't care.  Hopefully these messages reach multiple people and prevent them from ever making the mistake of utilizing this company's business.  Reputable companies that care about their "patients" would make exceptions in situations such as these.  This one doesn't.  They simply want to buy your silence if they can do it at a bargain.  Run, don't walk, away from the Pompa program and "Dr." Pompa.  They will sell you thousands of dollars in what amount to vitamins and their "coaches" will tell you exactly what you want to hear even if your health is obviously deteriorating.  They should be ashamed. A trained "coach" that is trying to involve themselves in a person's health should be able to identify that the program is just not working and in fact causing problems.   

  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat through an initial zoom call in late Sep 2024, on the Pompa program and felt the program would be something that might be helpful, so I purchased the program for $7k. In Sep 2024, I had difficulty getting access into my program portal even with the help of the Pompa staff. Then, when I received my first package of supplements & under my coach's guidance started taking them, I got diarrhea and the coach suggested I back off on the supplements until I felt better then reintroduce them more slowly to isolate the cause. In the meantime, I was diagnosed with breast cancer. Learning this, I approached my coach with a request to pause my program until I completed a series of medical appts and cancer treatments which included 2 surgeries and 15 radiation treatments. I was told that pausing the program wasn't an option. So, the supplements kept continue and are stacked at my home. My medical oncologist advised not to take any supplements not prescribed by her while going through the treatments. I have continued to meet with my coach monthly but have not started taking the supplements for reasons stated above. In April 2025, I will have my last meeting with my coach (per 5-month program), now the discussion has shifted to the 'graduate' program so I can continue to get program support that I have already paid $7k for. Initially, I wasn't asking for a refund, just a pause in my program activity, but after the lack of concern about my diagnosis which is life threatening my view and request has changed. I am requesting a refund. I don't know if the program is worth the cost, and I will probably never will since I cannot afford additional expenses from Pompa and I certainly don't want to start taking the supplements without coaching. I also want to be clear, my coach is personable, but while she provides explanations, she is selling the program & products. If Pompa cared about my health/healing, a pause in the program would have been given. Now I want a refund.

  Business Response

  Date: 02/28/2025

  Hi ******! Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you’ve faced, and we truly empathize with your situation, especially given your recent diagnosis. Your health and well-being are of the utmost importance, and we understand how difficult this time must be for you.We acknowledge your concerns regarding program access, supplement usage, and the ability to pause your participation. We recognize that extenuating circumstances, such as serious medical conditions, warrant further review. Our goal has always been to provide support tailored to each client’s needs, and we apologize if you felt that flexibility was not provided. A claim has been opened on your behalf, and while the investigation may take some time, please rest assured that we are actively working to address the issue.Once the investigation is complete, we will contact you directly to discuss the next steps. If you have any questions or require further assistance in the meantime, please feel free to contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.