Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send me an email stating that they would issue a refund and cancel our appointment if I didn't have 8,000.00 to 12,000.00 to spend on further medical cost. They didn't know or have any interest in what my test results was. They also suggested that I should have my husband's financial permission and help if I couldn't afford this. Again they had no knowledge of my finances. This is a scam to weed through people who are not easy money. All this after they get you to take there 98.00 test that they have no interest in.

  Business Response

  Date: 06/04/2025

  Hello *******! Thank you for sharing your concerns. Your perspective is highly valued, and we want to assure you that your experience holds significant importance to us.
  We do encourage the presence of a spouse or significant other during the consultation, as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.
  Our goal is to provide our clients with the highest level of service. During consultations, we aim to gather comprehensive information about your health history and current challenges to determine if the Pompa Program aligns with your specific needs and goals.
  We are sorry to hear that you were unable to complete your consultation. We never aim to pressure clients for money, and we truly regret that your experience left you feeling otherwise. Our goal is always to provide valuable support and solutions that are in the best interest of our clients.
  We want to confirm that your refund was processed on June 3, 2025, in accordance with our 30-day money-back guarantee. Please allow 5 to 10 business days for the funds to post to your account.
  We remain committed to resolving any concerns and ensuring that you have the best possible experience. If you need further assistance or have additional questions, please feel free to reach out to us at *********************. Our team is here to support you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we paid $6,999.00 for the Pompa program. We were assigned a health coach and followed their instructions exactly. While the people were just great, the program did not work for us. They claim a money back guarantee, After much discussion over the phone, we were told we would get a partial refund of $3,400.00. They claim to have sent a check on May 5th, 2025 but they do not have a check number to give us or where the check was sent, and they changed their story and said it was sent to however you paid. We paid with a credit card and have the date and amount in the CC records. So far there is no record of receiving any check or refund in the CC record. We just want our refund that was promised. I have a pdf sent stating that a refund of $3,400.00 in being sent. But it is on a computer at home.

  Business Response

  Date: 05/29/2025

  Hi ******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established, and the guarantee is structured similarly to those of other reputable companies, which is clearly delineated in the Agreement you signed. It is contingent upon services rendered, and we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations.We are also sorry for the delayed response regarding the partial refund that we had offered. Our management team has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction.Please don't hesitate to contact our customer service team at ************** or ************************ so that we can provide you with the utmost assistance and address any lingering concerns you may have. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow. I feel so dooped and I usually don’t fall for this crap. What a scam. Claiming it’s “God’s calling” to bring this to people with a complete failure to mention important details about said “purchase” prior to purchasing. Things not stated prior to buying and conflicting information said prior to purchase.
  -no reschedule policy stated prior to purchase.
  -no explanation of the need to consult with someone prior to purchase.
  -no explanation of what information they would need to collect prior to purchase.
  -no explanation of needing to have spouse on “consult” prior to purchase.
  
  This program is a complete scam and somewhat resembles a pyramid scheme in how it “sells” you the product or service. Claiming to have a moral standing and obligation to bring this to the people while literally omitting important information that might help people decide this is not for them. In addition, there’s no way to get any “answers” they claim to have for anti inflation in cells at all! They just funnel you into health coaches that literally do the same thing you can do from some research online. I feel so stupid for falling for this crap. Wish I would have checked this first but I was laying in bed with the flu scrolling and they caught me at a low point. Good job folks, catching people at a low point to sell them an empty jar to pee in that probably all turn out the same color to make you think you’re dying or something. Health coaching is helpful for many people, people that are in really bad shape, but if you’re at all healthy, just do some research about this yourself don’t even waste your time with this quack claiming to do God’s work. You’ll meet your judgment some day and it isn’t from me…let that be on your conscious.

  Business Response

  Date: 05/22/2025

  Hello ******, Thank you for sharing your honest feedback.We strive to provide clear and transparent information about our program, including the consultation process and what clients can expect. Sorry if there was any mis-communication with the steps, process and instructions. While we do encourage the presence of a spouse or significant other during the consultation—believing that the support of loved ones can enhance understanding and decision-making—it is not mandatory, and we apologize if this was not clearly conveyed.We are not here to scam anyone and have been able to help many individual back to health and get their lives back. We also want to remind you that we have a 30-day money-back guarantee for the test kit purchase. However, we have received notice of a dispute filed regarding your consultation purchase. While Pompa is fully prepared to issue a refund, the funds are currently held due to this open dispute, which prevents the system from releasing them at this time.If you have any specific concerns or questions, we encourage you to reach out to our team at [email protected] or call **************. We are here to listen and assist you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the neurotoxicity test, I admit I was hopeful. I now realize that the tests outcome seems designed to trigger fear. Since theres no way to verify what the test contains before submitting a sample, its difficult to trust the results, especially when it appears that nearly everyone receives an alarming result. This feels like a tactic to funnel people into the larger program.Despite my early concerns, I enrolled, hoping it would help me. I am not wealthyat 26, with no family support & having been homeless, this was a huge financial leap of faith. Early on, I even asked about a refund due to misgivings, but I chose to stay positive & give the program a fair chance.The coaching I received has been disappointing. My coach has been dismissive of my vegan lifestyle, which I only recently adopted and has already led to noticeable improvements in my health. Not to mention, the only change in my life has been the Pompa supplements, and when I told my coach I began to break out, she instantly blamed my plant based diet (which originally cleared up my skin) Im a Anatomy&Physiology, yet I often felt talked down to & disregardedespecially in conversations where I was expected to accept biased views on nutrition without open dialogue.The calls have been minimalbarely 10 min every 2 weeks. Many of the suggestions Im receiving could be found for free on social media platforms, which leads me to question what exactly I paid $8k for. I had considered switching coaches, but due to an unexpected loss of income, I am now facing financial hardship & cannot justify continuing in a program that is causing more stress than support.I sent a refund request as soon as I knew my financial situation had changed, & have not received a reply. I find this deeply troubling, especially for a program that claims to prioritize ****************** Emotional & financial stress are not compatible with healing& ignoring a participants distress undermines credibility.

  Business Response

  Date: 05/16/2025

  Hello ********* Thank you for sharing your feedback with us. We truly regret hearing about your frustrations, and we understand your concerns. Its never our intention to cause any distress, and we sincerely apologize if you felt the program did not meet your expectations.
  We take your concerns seriously and want to address them with the attention they deserve. Regarding the neurotoxicity test, this test measures cellular inflammation, which can be linked to various health conditions. The chemical reaction with urine is designed to indicate levels of inflammation, with darker shades signifying higher levels. The goal is to provide valuable insights into your health, not to create fear or concern.
  We are also sorry to hear that your coaching experience did not align with your expectations. At Pompa, we believe in fostering open dialogue and working collaboratively with our clients to support their health goals. We understand that the approach may not have been as supportive as it should have been, and we will review this matter to ensure our coaches maintain the highest standards of care and respect.
  A claim has been opened on your behalf, and while the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.
  If you have any further questions or require additional assistance in the meantime, please dont hesitate to contact us at ************** or via email at *********************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We sincerely appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I click the link to watch the video and at the 20 minute mark it shut off cold! Absolutely no way I touched it and no way I could get it to play again. I am quite sure they want me to sign up and pay money for something so I can watch the rest of the video. I clicked the other link they sent me and it was all about signing up and paying something. So so disappointing by a man of suppose of faith to be so deceptive. Cant even watch the rest of the video. Then I look online and I find tons of complaints about him much much worse than mine. He oughta be ashamed of himself!

  Business Response

  Date: 04/23/2025

  Hello ********, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced while trying to watch the video.  As we are not sure what happened we apologize for any technical difficulties. Since we don't charge anything to watch our webinars, we are unsure why the video cut out.We truly apologize for any inconvenience this has caused and are committed to resolving the matter as quickly as possible. If you have any further questions or need assistance, please dont hesitate to contact us directly at ********************************************************* or **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is positive and helpful.Thank you for your understanding, and we look forward to assisting you further.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th, 2025 i had my first call with a man named **** *********. We talked about all issues and he told me that i will be on a 5 month program where i would be taking pills to get better for my health condition. He said after i receive the product, i have 7 days to try it out and if i do not feel its for me, i get a full refund. MONEY BACK. I told **** to hold off on shipping because i will be out of town till April 5th, 2025. Once i got back into town, i had a training call with my coach named ***** *********. Then the next day she shipped the pills on which they delivered to my house on April 8th, 2025. ON THE SAME DAY, i requested a full refund because i felt in my BONES! that is program is a SCAM!! They manipulate sick people who have no hope and promise them they will be all better. As i can see on BBB, many people have fallen victim to this scam. I requested a full refund of my downpayment of $2500. ***** says im past my 7 days! i only received the pills on April 8th, & i cancelled on April 8th!!! After many attempts like everyone else, i continue to get the run around and no one is answering my calls or emails as well as texts. I am rightfully due my FULL refund of $2500. this is crazy!!!

  Business Response

  Date: 04/28/2025

  Hello ****! Thank you for reaching out and sharing your experience. We are truly sorry to hear that you are dissatisfied with the Pompa Program and the experience you've had with our team. We understand how important it is for our clients to feel confident and supported in their health journey, and we sincerely apologize for any frustration youve experienced.Regarding your refund request, we would like to clarify that, as outlined in the signed client agreement, cancellations made within seven (7) calendar days following the initial payment are eligible for a refund. Unfortunately, as you mentioned, you received your product on April 8, 2025, and requested a refund on the same day. As per the terms of the agreement, refunds are only possible within the seven-day period, starting from the initial payment date, and after this period, payments are considered non-refundable.We understand your concerns and appreciate your feedback. We take all client input seriously and are always open to discussing and resolving any issues. However, in this instance, based on the signed agreement and the policies we have in place, we are unable to process a refund at this time.If you have any further questions or need clarification, please dont hesitate to contact us directly at ************************************************************ or call us at **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is as positive as possible.Thank you for your understanding. We wish you the best on your health journey.