Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  84 Cummings Park Woburn, MA 01801

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  Terminix International Company LP

  201 Bursca Drive Bridgeville, PA 15017

Review Details

• Review fromjames s

  Date: 09/25/2025

  1 star
  horrible place to deal with complete rip off dont not use this service

  Terminix

  Date: 10/01/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

  
  

• Review fromPenelope J

  Date: 09/25/2025

  1 star
  Terminix I been with along time and this pass end of June 2025. I cancelled service with terminix yet they keep texting and calling me. They didnt do the work in my house except spray my couch and loveseat instead. Which they didnt do the house and the insects got worse which I had to get rid of my furniture and go Lowes to get rid of the bugs. Insult to me they sending emails, calling and letters saying I owe money for service I cancelled. Just harassment

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromTammi R

  Date: 09/25/2025

  1 star
  They charged way to much to spray for roaches and then their technicians dont really spray if they did they only stayed for 5 minutes or less and would only focus on the outside of my home I was with them for 2 years and never got rid of the roaches then they charged ***** for bed bugs and they came back in a year I switch to acme pest management and with the first spray the roaches were gone and they are more affordable with bed bugs and actually got rid of them as well both roaches and bed bug is so affordable and their technicians do a wonderful job........if you need an affordable price go see acme pest management.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account we see that you have been a customer with ********************** for 2 years. There have been no reported issues following your bedbug treatment that was provided in November 2023. Nor has there been any complaints following your pest control treatments since the initial agreement started in November 2023, until July 2024, when a ***** infestation was reported. We do see that you called to cancel service due to finding a cheaper provider.  Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

• Review fromLarry D

  Date: 09/25/2025

  5 stars
  Had a mouse problem had a free inspection from an Terminex inspector what a joke. This inspector walked around my house could not find a point of entry for where the mice were getting in. Wanted to sell me a package for $700 to put traps in my attic. Add a $1400 package to seal up the entryways which they could not find. Took a week to think about the packages and how much this was gonna cost called the inspector back and ask what exactly these two packages covered very vague response setting have to check with his boss and call me back. Never heard another word from this guy. All Terminex wanted to do was long-term contracts, but no guarantees about fixing the problem. call the local exterminator he came out found three points of entry fix the problem and it was less than $500 with Terminex wanted to sign me up for $700 and couldnt guarantee me anything and then the seal the points of entry which they couldnt find was $1400. What a joke would never use Terminex all theyre interested in is the bottom line making money.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromDonna W

  Date: 09/23/2025

  1 star
  They said they were going to eliminate the mice in my home, and they didn't. They ended up charging me $4,800 and never returned to take care of the mice problem and there are still mice in my basement. When I tried to complain since I'm not satisfied with the results, I already paid over $1,500 so I called to complain at their ****** office and that's when I got fraud on my card, because that office is not actually affiliated with Terminix (which I didn't know) but a scammer using that number to scam people convinced me they were Terminix so be careful not to call that ****** Terminix number. The scammers tried to take money from my card for a subscription in *********** (I'm in **), so *************** called me to let me know there was fraud on my card. So, they blocked the $300 a month payment and that's when they sent me to collections.

  Terminix

  Date: 09/25/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account, we see that you were mailed a copy of your signed contract with **** per your request. We also see that you denied the extra services that were offered and cancelled your service due to affordability. Even though services were cancelled per your request, your contract with SMAC is valid for the work that was performed. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

• Review fromscott s

  Date: 09/23/2025

  1 star
  first I would like to say, that the service I did receive did seem to help, but overall I would not recommend, they no call-no-showed back to back months and if I didn't have a camera at my front door I would have never known, this may be a one off with the area or the tech that dose my neighborhood but still just a shady practice and I'm sure if it has happened to me its happening to others.UPDATE: after I canceled my service and asked for a refund for the service that was never performed, I was billed again and the refund did not go through until I called a second time. Then after I received the refund and thought everything was done, they sent me to collections for bills that were for services that didn't exist. Also not once has a member of management reached out like I was told they would on 3 separate occasions.

  Terminix

  Date: 09/25/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromRavinder S

  Date: 09/23/2025

  1 star
  Useless service. Didn't control mice even after 13 months,and 3 treatments. Wasted $1,500 with this incompetent company. Every time they come, apologize for something not done last time, pretend doing some small things like traps, promise that it will take care of the issue, but nothing works at all. I am now repenting doing 3 year contract. I asked for refund within 3 months at least for the future, but they won't even bother to respond. Total fraud company.

  Terminix

  Date: 09/25/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromJake E

  Date: 09/23/2025

  1 star
  They dont come out for scheduled service but send an invoice. If you tell them you dont want to pay for service that isnt working or you arent receiving they try to send you to collections. ****.

  Terminix

  Date: 09/25/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing your account we did not see any notes indicating that you were dissatisfied with your service or any call in requests that weren't honored. The last call that we see from you was in July 2024, and you stated at that time that you wanted to keep your service. We have forwarded your concern to our management team for review. A member of management will contact you for follow up.

  Terminix Executive Services

   

  
  

• Review fromSarah W

  Date: 09/19/2025

  1 star
  Two visits $350ish. So crazy !! Still present!! Ive ordered DTE (diatomaceous earth) to treat myself. Im beyond angry.

  Terminix

  Date: 09/22/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromBernard M

  Date: 09/19/2025

  1 star
  We hired Terminix based off reviews with Consumer reports, ******* list and Bottomline, the problem was with bed bugs in the living room where we sleep in our lounge chairs. **** *****, was the inspector, ****** ****** got us to sign a contract for six months to be able to get the problem under control and treated. My wife is wheel chair bound and I also have some mobility issues, we sleep in the living room, 1 cell phone with voice only so we don't have text or email. We are both 92 at the time and had to sit outside in the truck while the treatment was being performed on 4/25/2025, we never received a copy of the contract till 8/22/2025, we immediately sent a copy of the cancellation notice within the 3 days requirement and faxed it in and my son emailed it to them also on 8/25/2025. We were charged $4,226.31 prior to any work being performed. The follow up was May 14, 2025 and we were still being attacked by theses bed bugs every night with no relief. We had called and no response except with customer service who would see the next appoint in the system and we would wait for them many times and they would never show or call. The communication was non existent with them and we had to finally reach out to another person for help on the problem. Within 4 weeks the entire house was treated, cleaned furniture and carpets, linens and clothes washed and treated, and no more bed bugs, he has followed up about every ***** days based on hatch cycles to make sure none were missed. He even treated our vehicle we use and cleared them from it. We have requested a refund for the poor service by Terminix with no avail, never received a call from ****** ******, **** *****, ***** *****, our son has emailed them and no call back or discussion about the service or refund. I would not recommend them to anyone.

  Terminix

  Date: 09/22/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services