Complaints

This profile includes complaints for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

• 

  Terminix

  10160 Hwy 57 Counce, TN 38326

• 

  Terminix International Company LP

  201 Bursca Drive Bridgeville, PA 15017

• 

  Terminix

  2680 Roberts Ave NW Ste A Canton, OH 44709

• 

  Terminix

  4305 Muhlhauser Rd Ste 2 Fairfield, OH 45014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were advised by ******** that we had a rodent problem in December of 2024. They stated that the problem could be taken care of by removing all insulation in the attic and replacing. This was a scam. Come to find out traps could have been set in the attic-if in fact that was the real problem. Insulation did not have to be removed. However the rodents were coming in from under the house. So the attic was not the problem. Because after the work was done we still had the exact same problem. No changes. We had to show Terminex where they were coming in. Terminex NEVER inspected our house for other ways they might be coming in. They advised it was from the roof when in fact there were 3 areas in a part of our house that is above ground. Terminex NEVER went under the house. We called them to come back out numerous times because the problem persisted, January 14, 24 and 31. We called them to come back out to repair damages-insulation kept falling back into our heating system and they cracked the ceiling in one place-February 5 and 18. They did not come out. We were away then for 2 weeks. Came back in March and called-they were no shows. The individual answering when you call to schedule does not let you speak with the office. She sends the message to the office and they are supposed to call you back within 2 days to schedule. Our March 11 and 18th calls to did not get returned. For many months there was no one to speak with about these problems-they had no manager. We ended up buying our own traps and catching them ourselves. We believe this whole "you must remove insulation and replace" is a scam. The rodents were the problem that their solution did not fix. We had to catch the rodents ourselves and make repairs to Terminex's damages. They can have their insulation back. Did not do us any good.

  Customer Answer

  Date: 05/28/2025

  Hello,

  Forgot to state that Terminix never pulled a permit for this work. When I checked on it, I discovered that no permit was pulled which is required by law in ******, LA 71270.

  Thank you

  Business Response

  Date: 06/09/2025

  Terminix International

  Midsouth Better Business Bureau

  BBB Case #********

  ******** ******

  Thank you for bringing this concern to our attention. We would like to apologize for your recent experience with Terminix. We forwarded the customer's complaint to our management team for review. Please see the attached resolution letter from our management team regarding the customer's complaint. 

  Thank you

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23388916
  
  WE are rejecting this response because: This was a scam. We have since learned that we believe there are photos of before the work was done that show infestation-theses were not photos of our attic. Yes, Terminex also did show after photos of the insulation removed-these were of our attic. However that insulation was fine and did not need to be removed. The rats were coming in from under the house-Terminex NEVER went under the house. We continued to see the same signs of rats the night after insulation was removed. I knew then that we were scammed. We continued to try and work with Terminex-calling them back. They came back half heartedly, showing up sometimes and sometimes making appointments and not showing up. We have since learned others have been scammed for even more. They like taking advantage of older folks-think we won't say anything. There were damages done and only half repaired or not repaired at all. Insulation continues to fall in the closet where my heating unit is. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/02/2025

  Terminix International

  Midsouth Better Business Bureau
  BBB Case #********
  ******** ******

  Terminix received the above-referenced customer complaint and appreciates the opportunity to respond. Our management team was notified of the customer's rejection of the complaint. Unfortunately, our management team has advised the resolution provided to the customer still stands. All agreed-upon services have been completed as per the contract. The follow-up services were conducted according to our established protocols. Its important to note that the rodent issues could have been substantially mitigated had the customer not canceled the Pest ********************** portion of the Plan prematurely. Additionally, the option to repair the bathroom ceiling was retracted following the initiation of the refund process. As a result, the request for a refund of $6089.97 has been denied.

  Regards,

  Terminix

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23388916
  
  I am rejecting this response because: This was and continues to be a scam. Terminix did not show up after repeated calls to come back and address this problem. We paid to have the ceiling repaired. Insulation continues to fall into our heating unit. Please see photos attached. Holsteads will be coming out to see how to address this problem. Insulation never fell into this unit until Terminix replaced the insulation. We have lived in this house for 20 years.

  All this on top of the fact that Terminix never addressed the rat problem. This was clearly an attempt to lie to us about our problem and have us pay a huge sum of money for insulation that never needed to be replaced. We believe they used photos that were not from our house. We had to find where these rats were coming in. Was not hard. Just a close look at the area of the house that is on pier and beam would have shown them the entrance way. We trapped the rats, easily closed off the entrances to them. Problem solved. I'm not sure why Terminix, in their initial assessment never went under the house or for that matter EVER went under the house. Even after we shared the rat problem persisted with no changes.

  We have never had a pest control contract that we took out. We have a termite contract that was transferred to us when we purchased this house 20 years ago. We have never had termites, rats, mice, ants or roaches. We have never felt the need to have a pest control contract until we had this issue with rats. However once I saw how Terminix responded even with a contract , I knew we had been scammed.

  No permits were pulled to do this work. I can only assume Terminix did not want any inspections done. Permits are required by the city of ****** when this work is done. 

  We contacted our credit card company-Chase-to dispute these charges. We won the dispute.

  Finally Terminix turned us over to ****************** for collection while engaging with the BBB about these charges.

  We believe Terminix acted unethically with no real plan to address our problem and is continuing this fraud today. Possibly targeting older folks with this specific plan to replace insulation with new insulation for no good reason.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/15/2025

  Terminix International

  Midsouth Better Business Bureau
  BBB Case #********
  ******** ******

  We acknowledge the customers feedback regarding their complaint and apologize for the delay in our response. However, the customers ongoing rejection of the resolution offered does not alter the outcome of the complaint, and the decision remains unchanged. The customers account has been forwarded to collections due to an outstanding balance. The customer had previously disputed the charges with their credit card company, which led to a refund. However, this balance was reapplied back to the customers account and ultimately was sent to collections as bad debt due to non-payment for the service. Management has confirmed that the charges are valid, and the account will continue to remain in collections.

  Regards,

  Terminix-ES

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23388916
  
  I am rejecting this response because: We had rats coming into our kitchen. It is a section of our house that is pier and beam. Terminix came and did a half inspection-never going under our house where the kitchen is located, instead determining they were coming in through our attic-showing us pictures that we believe now were not of our attic. They stated the solution was to remove all insulation and put in new insulation. Damaging our house while doing it. We have since repaired the damage around the light fixture however insulation continues to fall in our heating unit. The problem persisted in the very next days following the insulation removal and bringing in new insulation. The rats were coming into our kitchen just like before. Terminix did not go under our house. We called them back, and the salesman that sold us on the idea the rats were in the attic, multiple times to repair damages and trap the rats. Mostly they were no shows for return visits. Within about 6 weeks they did not respond at all to our original complaints about rats in the kitchen. At this time I checked and discovered they had never pulled a permit. Perhaps they did not want to pull a permit so their work would not be inspected. I was totally surprised to find they had not pulled a permit. I naturally assumed that a nation wide company like Terminix would know to follow the local laws. We discovered where the rats were coming in-under the sink in the kitchen and an opening by a gas line in a fireplace. We set our own traps, caught the rats, closed the openings and the rat problem was solved. We cancelled the contract with Terminix when we discovered how they operated. We contacted our credit card to dispute the charges. We won the dispute. Shortly after that Terminix turned us over to collections. We contacted our credit card company about this. Our credit card company advised us to contact the BBB, which we did. We advised Terminix and the collection agency that we had contacted the BBB. We believe Terminix lied to us about the rat problem to sell us on a $6000 service that was not the solution.
  Sincerely, *** and ***** ******
  
  ******** ******

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 5/22/23 Amount: $344.24 1st Call - Talked with ***** on 6/1/23 at ************** and requested a refund to my credit card as I had not received the service. He put in the request and said it should be received in ***** hours.2nd Call - 6/14/23 Talked with ******************* at ************** and asked her to see why I had not received the refund. She didn't understand why it had not been done and offered to send the request again to someone higher up. **** stated I should receive the refund in ***** hours.3rd Call - 6/22/23 Talked with **** at the same 1 800 number and was told they received the request and she didn't understand why it had not been done. She put in another request.4th Call - 7/11/23 Talked with ****** at the same 1 800 number. He found the requests and also didn't know why the refund had not been done. He stated that ******* had approved the refund on 6/29/23. He sent in another request.5th Call - 8/1/23 Talked with ****** who transferred me to ******* in Retention. ******* found the previous requests and said she would make another request to management higher up.As of today, 8/8/23, I still have not received the refund to my credit card. This is my last option before filing with the small claims court. I'm hoping that BBB can help me get this resolved.Thank you

  Business Response

  Date: 08/14/2023

  Terminix International
  
  
  
  August 14, 2023
  
  Mid-South Better Business Bureau
  
  BBB Case# ********
  ***********************************
  
  
  
  To Whom it may concern,
  
  Thank you for taking the time to notify us of Mrs. ************ unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience.  Please be advised that the leadership group at Terminix ******, apologizes that this matter was not addressed correctly prior to receiving this complaint. The refund has finally been submitted for processing and will be refunded back to the credit card on file. *************************** should receive the refund within **** business days. Thank you for the opportunity to resolve this matter. 
  
  Sincerely, 
  
  
  
  *********************
  Service Manager | Terminix 2033
  ****************************************** F | ******, ** 78758
  Office: ************ |  Mobile: ************
  Email:  **********************************
  
  

  Customer Answer

  Date: 08/16/2023

  I have been told on each of the last 4 or 5 phone discussions that the refund will be processed. Yet nothing has happened. I will update BBB when, and if, I actually receive the refund this time. Thank you!

  Customer Answer

  Date: 08/18/2023

   
  Date Sent: 8/16/2023 10:53:17 AM
  I have been told on each of the last 4 or 5 phone discussions that the refund will be processed. Yet nothing has happened. I will update BBB when, and if, I actually receive the refund this time. Thank you!

  
  

  Business Response

  Date: 08/22/2023

  August 22, 2023

   

   

  BBB Rebuttal Case# 20439559

   

   

  To Whom it may concern, 

  The customer's customer's refund was processed on 8/21 and will be mailed in the form of a check.  Please allow **** business days to receive. 

   

   

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminix came out to inspect mice in basement and to come up with a treatment plan. They reviewed their financing plan. One can pay within the initial 3 month period at 0% interest or pay terms. I signed on 5/19/23. After reviewing their financing plan, I called Terminix on 5/20/23 and told them that I want to cancel my contract. Well within the 3 day cancelation policy. ************************************* said HE needs to fill out "their" paperwork to the bank and will send me a cancelation confirmation. I had him send me an email while on the phone with him confirming the cancelation paperwork being sent to SMAC. I called for several days and emailed with no response from him. I receive a letter dated 5/20/23 (the day I cancelled) on 6/16/23 regarding "my" SMAC loan number. I spoke with *********************** and she stated they never received any paperwork for cancellation. Which tells me why *********** wasnt responding to my emails. She told me she was sending the request through for cancellation and emailed me with her actions of filing cancellation while I was on the phone with her. She said I would hear from someone within 48 hours. After several days, no response, reply, etc. Today, I received my loan information. Terminix has violated my right for cancellation. Side Note: They placed aluminum around the foundation/sill. Today will be the FOURTH time that they have to come out to fix all of their shoddy workmanship. After their first installation, I went directly to ********** office and showed the Branch Manager, *************, the photos and he was appalled and set up speedy return date, then a 3rd, now a 4th . .I moved everything away from my foundation and the items have been placed around the yard leaving my home with damaged landscaping and equipment. It is summer and the area is unusable/unsafe for use.

  Business Response

  Date: 08/18/2023

  Terminix International

  Midsouth Better Business Bureau

  BBB Case #********

  ***********************

  Thank you for bringing this concern to our attention. We would like to apologize for your recent experience with Terminix. We forwarded the customer's complaint to our management team for review. Our management team stated they are not sure who customer is referencing in her complaint. Below is management's response:

  good afternoon,
  
  I have read the complaint and I'm not sure whom she is speaking about or there is no *********** that would have said anything like this.

  *************

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20253641
  
  I am rejecting this response because I send the copy of the email from ************************************* @ Terminix STATING THAT HE NEEDS TO FILL OUT PAPERWORK TO SMAC TO CANCEL.  ************* told SMAC that the job was completed and wouldn't cancel.  I had 3 days.  I went to his office with computer in hand and he was appalled at the shoddy job done, apologized and sent the SAME person out to fix.  I told **** Hand that they only used 47' of aluminum and he said he would credit me the overage cost.  ************* even asked me to email the photos and thanked me when he received them.  By Monday, HE KNEW the job was horrible.  Legally the financial contract should have beens cancelled per my request.  Terminix is owned by SMAC so they can do whatever they want when it comes to messing with one's financial obligation and 3 day cancellation.   Also, the sales rep ordered 100' of aluminum to wrap the foundation.  After two months of them coming out to repair the job, they ended up using a total of 72'.  ************* sent me an email stating that they were going to credit me and charge $2,133.  He credited the "renewal" fee but not the "overage" credit.  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/22/2023

  Please close my case #********

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 2 year contract with Terminix for Rodent control. I am not happy with the service or the outcome. I have contacted them over 8 times; phone, text and email. Terminix refuses to make it right or let me out of the contract. I agree I have to pay for what has been done to date but want out of the contract. I do not want future services from them. My contract calls for mediation prior to lawsuit. I hope we can resolve prior to next steps.

  Business Response

  Date: 05/09/2023

  Terminix International

  Midsouth Better Business Bureau

  BBB Case #********

  *********************

  Branch Manager ****** has already spoke with this customer and attempted to visit her home. She refused access. Her agreements have been canceled however the financing to pay for the work that was already completed is not canceled and those payments need to be fulfilled. She is most welcome to involve her attorney in this matter. 

  Thank you,

  *********************
  

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put me in a contract without my permission. I had to fight with them for a month for them to get me into the correct program. I paid almost $1000 for the correct program and theyre still auto billing me for the original contract they said they theyd canceled. Over $1500 on charges and they are still billing me

  Business Response

  Date: 04/17/2023

  Terminix International

  Mid-South Better Business Bureau
  BBB CASE #********
  
  Dear Mid-South Better Business Bureau,

  I spoke with ****************** on 04/14/2023 and have put in request to have Cancellation Fee waived and then have a refund of $338.76 placed back on the card on file. ****************** was sold the wrong agreement and need that cancelled and to continue the Exclusion agreement.

  During our conversation, I gave her my direct cell number and we also set another appointment to handle any additional issues pertaining to the Exclusion. I will be calling her back on 04/17/2023 with update.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second time complaining about Terminix sending me bills when they have told me they've cancelled my contract and acknowledged I no longer own any more money. I have emails and the contract to prove it as well as payment history and a schedule to pull the traps. I want them to cease contacting me and sending me bills. I do not owe them anything and I do not owe cancellation fees. I would like my customer account to be deleted. I was being sent bills at my old address (**********************.) and now my new address (***********.) this is harassment. This customer representative claimed I would owe a cancellation fee despite the already paying in full. The cancellation fee is equal to the unpaid balance of the service that I already paid. I have proof saying they cancelled and will cease further contact but they're still doing it. I want them to remove my information completely. I want them to remove the traps and stop going to that house no later than 4/18/2023.

  Business Response

  Date: 04/21/2023

  Rentokil Terminix
  
  
  
  April 19, 2023
  
  Mid-South Better Business Bureau
  
  BBB Case# ********
  Monynich Kiem
  
  
  
  Dear BBB Representative,
  
  Thank you for taking the time to notify us of Monynich Kiems unsatisfactory experience with Terminix. We take every action possible to make sure that our customersproblems are rectified, and the best solution possible has been provided for their inconvenience.  Please be advised that the customers contract has been canceled and the *** fee has been waived.  The account has a zero balance. We have also added Monynich Kiem to our Do Not Contact list. We consider this matter resolved and apologize for any inconvenience this may have caused.
  
  Regards,
  
  
  
  *************************
  Service Manager
  Terminix ********** #****
  P:************
  E:************************************

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Monynich Kiem

  227 *******

  ************, ** 40342

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN WAITING FOR A REFUND FOR OVER 1 YEAR. AND I HAVE NOT YET RECEIVED.I ORDER A PRODUCT THAT WAS YEARLY. WHEN I HAD A FIRE AT MY RESIDENCE I CANCELLED IT AND TERMINIX WAS STILL CHARGING ME THE SERVICE WHICH THEY COULD NOT HAVE DONE THE WORK DUE TO THE ***** THANK YOU

  Business Response

  Date: 04/18/2023

  Terminix International

  To: Mid-South Better Business Bureau
  From: **** Hand
  Date: April 17,2023
  RE: BBB Case  #********
  
  We have spoken with this customer and explained that we have been servicing the account for the 3 years and have never been told that the house had a fire. There was construction at the house but that happens all the time and it doesnt affect the service we provide. We started the exclusion service on 10/4/19 then followed up 11/20/19, 2/7/20. We then did a reinspection of the exterior on 1/13/21 then again 12/14/21. We also serviced the house on 8/29/22 for an extra service which was called in by the homeowner. The customer called in and explained that they didnt live at the house. We agreed to refund $216 which was the latest payment made on 10/4/22. The other charges stood.
  
  Thank you,

  
  **** Hand

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to SMAC (ServiceMaster Acceptance Company) and they told me that they received Terminix's smart form to stop automatic payments from my checking account, and they had requested Terminix to send them a document to close my account. ***********************************, Terminix Manager, stated that he had sent a document to close my account. SMAC stated that they have not received the document from anyone at Terminix to close my account. This issue has messed-up my credit score really bad. I appreciate Terminix for terminating my Exclusion Plan contract, refunding me for the payments that I paid to SMAC and for stopping the automatic payments from my checking account. But Terminix has not solved the problem with SMAC. I talked to a SMAC rep. on Monday (3-27-22) and she told me that my account will be sent to a collection agency at the end of this month if they have not received a document from Terminix to close my account. I will really appreciate your help with solving this problem. I am re-opening my case which is case number- ********.

  Business Response

  Date: 04/05/2023

  Rentokil Terminix 
  
   
  
   April 3, 2023 
  
  Mid-South Better Business Bureau 
  
  BBB Case# ******** 
  **********************;
  
   
  
  Dear BBB Representative,  
  
  Thank you for taking the time to notify us of **************** unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience.  Please be advised that we have refunded the customer $1,020, which was agreed upon. The customer is responsible for the balance that is left.  We will not pay off the **** loan, $698. Once the balance is paid, the account will be closed.  
  
  Regards,  
  
   
  
  Christerpher *********************** Manager 
  P: ************ 
  E: ********************************** 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19866515
  
  I am rejecting this response because: I disagree with the response from *****************  He told me that he sent a document to SMAC to close my account and he assured me that my account would be closed.  But SMAC stated that they did not receive the document.  SMAC also stated that they sent emails to Terminix requesting for a document to close my account, but they did not receive any response from Terminix.  After I filed my first complaint with BBB then Terminix finally cancelled my contract, refunded my payments that I made to SMAC, and stopped automatic payments from checking account for a job that Terminix techs were not qualified to do.  So, I would like to know why I should be responsible for paying the remaining balance for a job that was never done.  Terminix received the total amount of $1,580.00 from SMAC for the job that was never done.  I feel that Terminix should be responsible for refunding SMAC the remaining balance.  Also, **************** told me that my credit status would not be messed up but because of this issue my credit status has been changed from excellent to fair.  So, I guess **************** was just lying to me.  I am so upset about the change of my credit status.
  
  

  Business Response

  Date: 04/19/2023

  Rentokil Terminix 
  
   
  
  April 19,2023 
  
  Mid-South Better Business Bureau 
  
  BBB Rebuttal Case# ******** 
  ***** Rivers 
  
   
  
  To Whom it may concern,  
  
  As stated in the last letter we have returned $1,020.  The rest of the loan was agreed to be paid by the customer. The customer is responsible for the balance. Once the balance is paid, the account will be closed. This is what we agreed to.  We will not pay off the **** loan balance of $698. We are not responsible for the balance nor the customers credit score for the unpaid balance.  
  
  Regards,  
  
   
  
  Christerpher *********************** Manager  

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19866515 
  I am rejecting this response because: I strongly disagree with the response from **************************************  I accepted the refund from Terminix, but I did not agree to pay the remaining balance.  ************ responded in my first complaint that Terminix would remove my auto pay and remove the remaining balance.  Also, I did not agree to pay the balance so that my account would close, and we did not agree on anything like this.  Christerpher, please stop lying!  It is like Terminix got the money from SMAC and now *********** expects me to pay it back for them for a job that was never done.  That does not make any sense and is not right.  I feel that is a scam and I should not be responsible for the remaining balance.  I do not have money to give away for nothing.  *********** definitely told me that he would get my account closed and that I would not have to make any more payments to SMAC.  He also told me that my credit report would not be messed up.  ************ is now stating entirely different from what he told me in our telephone conversations and what he stated in my first complaint that Terminix will pay the remaining balance.  ************************************* and *********************** are terrible Terminix managers.  I recommend for nobody to get services from the ***********, ** Terminix office.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19866515
  
  I am rejecting this response because:
  Date Sent: 4/24/2023 5:06:10 PM
   
  Complaint: 19866515 
  I am rejecting this response because: I strongly disagree with the response from **************************************  I accepted the refund from Terminix, but I did not agree to pay the remaining balance.  ************ responded in my first complaint that Terminix would remove my auto pay and remove the remaining balance.  Also, I did not agree to pay the balance so that my account would close, and we did not agree on anything like this.  ************, please stop lying!  It is like Terminix got the money from SMAC and now *********** expects me to pay it back for them for a job that was never done.  That does not make any sense and is not right.  I feel that is a scam and I should not be responsible for the remaining balance.  I do not have money to give away for nothing.  *********** definitely told me that he would get my account closed and that I would not have to make any more payments to SMAC.  He also told me that my credit report would not be messed up.  ************ is now stating entirely different from what he told me in our telephone conversations and what he stated in my first complaint that Terminix will pay the remaining balance.  ************************************* and *********************** are terrible Terminix managers.  I recommend for nobody to get services from the ***********, ** Terminix office.
  
  Sincerely,
  
  *************************
  

  BBB NOTE TO TERMINIX. **************** DID SAY THE REMAINING BALANCE WOULD BE REMOVED. PLEASE ADDRESS WHY THAT POSITION HAS CHANGED. SEE BELOW FOR THE TWO STATEMENTS MADE BY ****************:

   

  Date Sent: 10/27/2022 10:40:21 AM
  TERMINIX INTERNATIONAL        
  MIDSOUTH BETTER BUSINESS BUREAU
  BBB CASE# ********
  ***********************
  
  To whom it may concern,
  We have received this complaint and apologize for any inconveniences that have been experienced.
  
  We have removed the Auto Pay associated with this account and will removing the remainder of the balance that is owed (a total of $658.00). We apologize again for any inconveniences that **************** has experienced.
  
  
  Thank You,
  *********************************** | Service Manager
  Terminix International 

   

  Date Sent: 11/9/2022 11:26:31 AM
  TERMINIX INTERNATIONAL        
  MIDSOUTH BETTER BUSINESS BUREAU
  BBB CASE# ********
  *************************
  
  To whom it may concern, we have received Ms. ******* rebuttal complaint and apologize for any inconveniences that she has experienced. After some discussion, Terminix has came to the decision to refund back the two totals of $658 and $242 for a total of $900 for this job. The technicians did provide some of the work at this house as well as sealing up holes and vents.
  
  We again apologize for any inconvenience or discomfort that Ms. ****** has experienced and wish her the best. This has been submitted to our Administration team for finalization and Ms. ****** can look forward to this being reflected in the coming days.
  
  Thank You,
  Terminix International 

  [Click to View All Business Messages]

  Date Sent: 10/27/2022 10:40:21 AM
  

  TERMINIX INTERNATIONAL        
  MIDSOUTH BETTER BUSINESS BUREAU
  BBB CASE# ********
  ***********************
  
  To whom it may concern,
  We have received this complaint and apologize for any inconveniences that have been experienced.
  
  We have removed the Auto Pay associated with this account and will removing the remainder of the balance that is owed (a total of $658.00). We apologize again for any inconveniences that **************** has experienced.

  
  Thank You,
  *********************************** | Service Manager
  Terminix International 

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service is not being provided, the local manager ***** is rude, prude, and has noted my account to not service. (which is fine because they did not provide service anyhow) I have had rodents, spiders, ants, bugs of all kinds. VIDEOSTO PROVE IT! furthermore, I NEVER SIGNED UP FOR A SERVICE CONTRACT! EVER! if my account shows this I was not told this nor would I EVER sign up! I asked to discontinue service after a few months and he said it would go towards my credit and he refused. So, I continued to pay on auto pay and give it a go to see if it would get better. Months went by with being dissatisfiedover and over with the same poor service as I continued to keep paying and calling with the same issue! The techs that came out literally did nothing, literally walked around with a duster, dusting spider webs!!!? (which I could do ) for $100. a month? Very little spray, never set traps for rodents, never checked for terminate inserts in ground, never sprayed where it was needed at my location. In and out about 5 mins. Unacceptable, nothing ever happened and the problem still existed. The manager ********************* or *********************** (I think ****) should be demoted or sent to a customer relation course to learn how to de-escalate situations instead of escalate. He needs to learn how to properly provide customer satisfaction if he is a manager. He is a very poor representation of a higher up manager in authority if you have a problem and are dissatisfied as a homeowner. TERRIBLE SERVICE. I WANT REFUNDS AS NO SERVICE WAS PROVIDED. YES, I WAS ANGRY AND EXPRESSED IT OVER AND OVER BUT AT SOME POINT SOMEONE SHOULD DO SOMETHING AND ***** WAS HONESTLY A ****! HANG UP ON ME ETC... HE NEEDS TO BE SENT TO TRAINING THE MANAGER REFERRING TO IS WHOMEVER WROTE THE LAST NOTES ON MY ACCOUNT! DO NOT **********

  Business Response

  Date: 03/24/2023

  Rentokil Terminix
  
  
  
  March 23, 2023
  
  Mid-South Better Business Bureau
  
  BBB Case# ********
  *************
  
  
  
  To Whom it may concern,
  
  Thank you for taking the time to notify us of Mrs. ***** unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience.  We reached out to the customer and agreed to review their service concerns and address them locally.  We have agreed to ********** her services and continue the agreement until expiration in June of 2023.  For any future questions or concerns please contact me directly. 
  
  Sincerely,
  
  
  
  *********************
  Branch Manager
  P: ************
  E: *********************************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint against Terminix. I have been attempting to have services completed since June 2022. After my initial complaint, I was contacted by Terminix, but the job is still not complete. I worked with a manager, ***, with the first complaint. I have attempted to work with the current branch manager, *************************. I need an exclusion project completed to keep squirrels out of my attic. Initially, *** informed me they could not go on the roof, which was false information. I have attempted to have the job completed with *****, the current branch manager. The last scheduled appointment to complete the job was 2/11/23. Terminix came to my home, but said they could not go on the roof due to frost. I have been waiting to be rescheduled. I have left 3 phone messages with *************************, on Feb. 16th, 17th, and 20th with no return call or communication to complete the job that is still under warranty. Their lack of professionalism and communication remains an issue. Lack of completion of the work, could lead to damage to my house. I extended the warranty when contacted after the first complaint in good faith that the communication would be better. Due to their lack of communication and poor customer service, I want to be refunded $214.50 for the extended warranty which was paid 1/24/23.

  Business Response

  Date: 03/09/2023

  Terminix International

  Midsouth Better Business Bureau 
  Re: BBB Review Case# ********, *********************;  
  
  To whom it may concern, 
  
  Thank you for forwarding the concerns of this customer to ********************************************* so we may address any issue in a prompt manner. It is my goal as well as Terminix to resolve all issues with our customers in an expedient manner. 
  
  *************** to the complaint from ***********************. I do apologize for the issues you have had with your service. We will be giving you a refund of $214.50 And if you would allow it we would like to send a senior tech to your home to reassess your current situation and see what we can do to complete the job and make this correct. Thank you and hope to hear from you.  
  
  Sincerely, 

  
  *********************;
  Service Manager 
  Terminix #****