Pest Control Services
TerminixThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Pest Control Services.
Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,186 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKATHLEEN C
Date: 07/28/2025
1 starIf I could give zero stars I would. This has been a total nightmare and Ive made so many attempts to find out what their process was. One man finally said that they would inject the walls with dust and then he realized I was a customer and dropped off of the face of the earth so quick it wasnt funny. They care about nothing and nobody. WASPS. HORNETS, YELLOWJACKETS are not a laughing matter!Terminix
Date: 07/30/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromAnnie p
Date: 07/22/2025
1 starI am deeply dissatisfied with Terminix Termite services, I have requested treatment for months, technician showed up twice only to say its out of his control, his boss *** has to approved the treatment. Two months later and several phone calls still no show or call from ***. I have been a customer for well over 10 years paying 4 ********************. I cant even begin to explain how frustrating this is, each time I call its over 45 mins of back and forth. I am literally paying for no service.Terminix
Date: 07/24/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromEilish C
Date: 07/21/2025
1 star- 1 Star DO NOT USE!!!!! -- ***** *** *********** ************** Purchased a $1,300-2yr K with Terminix 4 yrs ago; paid over $200+ for annual checkups: Phone contact, and website, is not in sync with techs. Appts are made-up and/or discarded without notification to client. Terminix TWICE ********** a report re visits that never happened -- complete with a report regarding in-house and external conditions, made-up discovery of termites and suggestion for additional service. Calls to **************** are routinely rerouted back to Main menu, without ************* NOT USE TERMINIX -- AWFUL -- ***** *** ***********Terminix
Date: 07/23/2025
Thank you for bringing this concern to our attention. We would like to apologize for your recent experience. In reading the notes on your account, we do not see that any complaints were made regarding your service or the technician; however, we do see there were calls made to check the tech arrival time. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow up.
Terminix Executive Services
Eilish C
Date: 07/26/2025
Terminix has increased saturation of TV advertising. I would imagine having been with them for four (useless) years that MANY other customers have dropped them, as I just have, after having been routinely being given the runaround re actual service. They take yer money, and do next to nothing. Communication is inconsistent and disregarded. Appointments are likewise made-up and/or discarded. I watched my Tech sit in his car for 45 mins, across the street from my house, last year, prior to our appointment. He was an hour late. If hes gonna eat lunch, Maybe he should park out-of-sight of the customer. Dont use **********************. The only thing they terminate is your bank account.Review fromJason P
Date: 07/19/2025
1 starThis company knows nothing about customer service. The treatment they did on their first visit did not solve the problem. I was told the follow up appointment would be a week later but they never scheduled it. I tried to use their portal to reschedule but that is completely useless. And when I got an email from manager ***** ******** to schedule my follow up, I responded within 5 minutes and then never heard back from him. I see where the technucians get the idea that customer service isn't important. They're learning it from their management team. Technicians don't show up when they're scheduled and the work is shotty. Overpriced and the worst customer service I have ever seen. If you're reading this review, do business with someone better.Terminix
Date: 07/21/2025
Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive ServicesReview fromJackie W
Date: 07/17/2025
1 starWe have experienced (for the second time) completely unsatisfactory service. The most recent experience is as follows. We also have outside video surveillance to back up our claims. The tech arrived as scheduled in the affirmed date. He got out of the car, with no equipment, didnt knock on our door, went to the back of our home, got back in the car, and then left. He was at our home a total of 5 minutes. I was even at home at the time of his arrival. We have complained to Terminex and asked to be refunded. They said they would, but this hasnt happened, so we disputed the charge with our credit card to ensure we receive our funds back. We have also stopped our contract with ********. Some of their techs are simply frauds!Terminix
Date: 07/21/2025
Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
Terminix Executive Services
Review fromCynthia L
Date: 07/16/2025
1 starThey didnt finish the job, would not give me a refund, and never called me back to discuss the situationTerminix
Date: 07/17/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromAnthony G
Date: 07/15/2025
1 starI recently received an invoice from Terminix that included an unexplained 10% price increase with no prior notification. When I used the Terminix chat service to inquire about this, the representative claimed that my previous mailed invoice included the notice of the price increase. However, Terminix does not actually mail invoicesthey only email themand the emailed copy I received contained no such notification. When I asked the agent to explain this discrepancy, they uploaded a different invoice (not the one I received) and then abruptly closed the chat window.While the actual pest control service itself has been acceptable, the administrative side is severely lacking in transparency and customer service. Unexpected price increases with no valid notice and dismissive support interactions raise serious concerns. This experience is a clear reminder to read all terms carefully and to exercise caution when dealing with this company.Terminix
Date: 07/16/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromBarbara M
Date: 07/10/2025
2 starsTreated the property with payments automatically deducted. I closed the bank account a few months before the contract expired & paid the balance off in full when they came because I had more suspicious termite activity. I was told it was not termites & they told me there were signs of rodents in the attic & tried to sell me an expensive plan which I denied. I had someone else look in the attic who said there was nothing there like Terminix had told me. Terminix kept trying to deduct payments from the closed account even though I had paid the contract off in full. I had Terminix come out again before the contract expired because of the same suspicious termite activity & this time they told me, without going into the attic, that there was a mold problem in the ************ wanted to do some expensive construction work. I would never use this company again and I would not recommend them because I do not think they are reputable.Terminix
Date: 07/14/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.
Terminix Executive Services
Review fromMelissa J
Date: 07/10/2025
1 starZero stars. Paid a crazy amount to not fix the issue. Had them back twice since initial bat removal and clean out. They didn't seal every area they could get in. Lazy sloppy work not worth the money. They broke my bathroom exhaust and told me they would reimburse me parts and labor. I have contacted 3 people and still waiting 3 months later. 1 year warranty for work is worthless when it hasn't even been 3 months and they've been back twice for bats. Do not use themTerminix
Date: 07/14/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromJhin W
Date: 07/08/2025
1 stardoor to door sales, rude as can be. dont bother with their stuff. also we are a brand new construction. does it look like i need a 6000 dollar contract?Terminix
Date: 07/14/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
Terminix Executive Services
Terminix is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.