Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Terminix has 444 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

• 

  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

• 

  Terminix

  34 Locke Rd. Unit 1 Concord, NH 03301

• 

  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

• 

  Terminix International Company LP

  201 Bursca Drive Bridgeville, PA 15017

Review Details

• Review fromEmilio S

  Date: 10/02/2025

  1 star
  I have paid my account with Terminix in full. And they are still charging me for services that have been paid in full. I have called multiple times. I have asked to speak with a supervisor and management. They keep telling me that they cant transfer the call. That I should receive a call back . I still havent heard back from management. Now Im showing that I have another account that I didnt authorize. Im extremely overwhelmed with this situation.

• Review fromMiguel C

  Date: 10/01/2025

  1 star
  What a big disappointment for such big name. I choose Terminix because I thought they were going to do a great job, however, the giant lack of communication between the customer service people, technicians, manager towards the client (me) was unreal. The degree of unprofessionalism and lack of accountability especially from the technician who had to come to my property to get the job done (heat treatment service) that never showed up and the big lack of communication from him and the company towards me was very frustrating giving the fact that it took me time, effort and money to get the house ready (getting family, pets and stuff out of the house) for a service that was NEVER delivered. It is understandable of delays or issues along the way on the company's side but still, client should know right away, regardless of if the service was going to be provided by Terminix or by a separate company contracted by them, someone should have taken responsibility to ensure that the client received the service promised and delivered on a timely manner. If you appreciate your time and *****, ***'t hire Terminix AT ALL.

  Terminix

  Date: 10/03/2025

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.

  ********************** Executive Services

• Review fromPeggy L

  Date: 09/29/2025

  1 star
  We have signs of termite activity in our home and just renewed our contract. Made an appointment for tech to come and inspect the house. No show and when I finally get through to talk to someone, I am told the tech cancelled our appointment and rescheduled for a time during which I have a doctor's appointment. No one called or emailed or texted about the cancellation. Was told the office manager would call to reschedule the appointment. No return call and so we called and rescheduled. Was given a 4 hour window and again no show, tech cancelled the appointment, rescheduled but again no call, text or email letting us know. This company has NO customer service. ********************** is more expensive than other companies for a contract and their service so far has been nonexistent.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review frommackenzie B

  Date: 09/28/2025

  1 star
  They scheduled me for an inspection and when the day of the inspection came no one showed up. So my husband called to see about that. They informed us that we were scheduled for the 28th of September the day before and so we called on the 28th to confirm again. We were told that a technician would be here today however nobody showed up..when I called I asked for a supervisor and was refused to talk to them. The agent then tried saying we were scheduled for the 26th of September which if that was the case nobody showed up or contacted me that day either. We kept being pushed around with this and it's ridiculous if they can't get their scheduling right or even let a costumer talk to a supervisor that is ridiculous.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromKat W

  Date: 09/27/2025

  1 star
  Absolutely terrible service. We paid $1,500 for attic rodent removal and were promised weekly trap checks. After the initial visit to set traps, no one returned as scheduled. We had to repeatedly call just to get someone out, and when they finally came, they claimed no rodents were found. After that, they stopped coming altogether.Despite numerous calls and requests to speak with a manager, no one has ever followed up. Meanwhile, we still hear rodents in the attic daily. Out of desperation, my husband went up himself and discovered the traps werent even set up properly, and no entry points were sealed offbasic steps that were supposed to be included in the service.We have a toddler at home and are deeply concerned about the risk of rodents chewing electrical wires and creating a fire hazard. At this point, all we want is a refund, but every time we ask, were told a manager will call us back within 24 hours. That call never comes.This is completely unacceptable. If theres a corporate contact or higher authority within this company, we need it. We paid for a service that was never delivered, and the lack of accountability is alarming.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromNiko M.

  Date: 09/26/2025

  1 star
  I hired Terminix to perform fumigation on my home in ********, ** in April 2025. The outcome was catastrophic.Pre-fumigation inspection (April 25, 2025): Independent roofing contractor (************.) documented only 46 broken tiles and 6 slipped tiles.Post-fumigation inspection (April 30, 2025): The same contractor documented 182 broken tiles, including 136 new breaks that occurred during fumigation.Physical inspection (June 4, 2025): A further 54 broken tiles plus extensive underlayment and flat roof damage were discovered.The cumulative repair costs exceeded $19,500, all verified by signed change orders, work orders, and final invoices.Terminix attempted to deflect responsibility by sending me a Limited Roof Coverage Waiver and referencing documents that do not apply in cases of gross negligence. Under California law, waivers do not excuse a company from liability where there is an extreme departure from the standard of care.?? Key Facts:My roof was in serviceable condition before fumigation (verified by drone inspection).The extensive damage occurred during the fumigation window.The contractor confirmed the damage was caused by excessive roof access and lack of protection during tent placement and removal.?? My Position:This is a clear case of gross negligence. I am pursuing reimbursement of $19,521.04 and have prepared to escalate the matter with the California Structural Pest Control Board, Contractors State License Board, and Consumer Affairs.Homeowners beware: If you are considering Terminix, review your contracts carefully and obtain independent documentation before and after service. My experience shows that Terminix did not exercise reasonable care, failed to take responsibility, and left me with massive out-of-pocket costs.

  Terminix

  Date: 10/01/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromT. G.

  Date: 09/26/2025

  1 star
  I contacted Terminix to address a bee hive located in my dryer vent. During my conversation with ******, I agreed to an additional charge to have the dryer vent replaced, since bees were entering through it. When the technician arrived, he did not remove the hive as I had expected. Instead, he sprayed a chemical to kill the bees. When I asked about replacing the vent, he said that was the responsibility of a different department and that someone would follow up.A month later, the vent has still not been replaced. Terminix customer service now claims that vent replacement was not part of the service, despite it being clearly written in my contract, and they refuse to issue a refund. To add to the frustration, I was billed $60 today for a service contract I canceled, and they refuse to credit me, even though no service work has occurred since the initial bee-hive treatment.What a surprise, ****** won't even extend the courtesy of a phone call to discuss my issue.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing your account we see that you had a quarterly Pest 365 service agreement with a monthly billing cycle plan. This service does not include vent work. It is pest service only. In reviewing your account further, we see that the last service was performed on 9/8/2025. You called in and canceled your agreement on 9/24/2025, making the charges valid for the service that was performed. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

  
  

  T. G.

  Date: 10/02/2025

  The reply from Terminix is not accurate. -No service was performed on 09/08, only the bee hive spray on 08/28 which was it's own contract for that service.-Part of the contract for the bee hive service was to include replacing the vent. It is CLEARLY written within the contract.Not honoring a contract AND charging someone for a service that didn't receive goes against your "we serve our customers by providing exceptional customer experiences that exceed their expectations" statement.

• Review fromjames s

  Date: 09/25/2025

  1 star
  horrible place to deal with complete rip off dont not use this service

  Terminix

  Date: 10/01/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services

  
  

• Review fromPenelope J

  Date: 09/25/2025

  1 star
  Terminix I been with along time and this pass end of June 2025. I cancelled service with terminix yet they keep texting and calling me. They didnt do the work in my house except spray my couch and loveseat instead. Which they didnt do the house and the insects got worse which I had to get rid of my furniture and go Lowes to get rid of the bugs. Insult to me they sending emails, calling and letters saying I owe money for service I cancelled. Just harassment

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromTammi R

  Date: 09/25/2025

  1 star
  They charged way to much to spray for roaches and then their technicians dont really spray if they did they only stayed for 5 minutes or less and would only focus on the outside of my home I was with them for 2 years and never got rid of the roaches then they charged ***** for bed bugs and they came back in a year I switch to acme pest management and with the first spray the roaches were gone and they are more affordable with bed bugs and actually got rid of them as well both roaches and bed bug is so affordable and their technicians do a wonderful job........if you need an affordable price go see acme pest management.

  Terminix

  Date: 09/30/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account we see that you have been a customer with ********************** for 2 years. There have been no reported issues following your bedbug treatment that was provided in November 2023. Nor has there been any complaints following your pest control treatments since the initial agreement started in November 2023, until July 2024, when a ***** infestation was reported. We do see that you called to cancel service due to finding a cheaper provider.  Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services