Pest Control Services
TerminixHeadquarters
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Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,096 Customer Reviews
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Review fromWendy L
Date: 07/22/2024
1 starZERO RATING. NOTNI G BUT A COMPLETE RIP OFF THEY TAKE YOUR MONEY SND DO T SHOW WHRN THERES IISSUES. DO NOT USE THEMTerminix
Date: 07/23/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number,customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromEva G
Date: 07/22/2024
1 starTerminix no showed twice for a scheduled inspection for bat removal. When I tried to get information through their customer service line about the no shows and to verify the appointment, they were of little help. I was told there was no supervisor or local dispatch that I could talk to. They also later claimed to have reached the technician and that he confirmed the inspection appointment, and sadly he again was a no show within the time frame I was told.Terminix
Date: 07/23/2024
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromAlexandra R
Date: 07/22/2024
1 starAbsolute scam. We needed them to take care of yellow jackets as my husband is DEATHLY allergic. They couldnt find any nests despite the yard full of them. We couldnt cancel. We are out nearl $2k. Even after the year was up it has taken over a MONTH to cancel. Everyone on the phone there LIES. I REGRET paying them and should have just let it go to collections. HORRIBLE COMPANYTerminix
Date: 07/23/2024
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.
Terminix Executive Services
Review fromCarmen P
Date: 07/22/2024
1 starTerminix is the worse company you can work with. I signed up as a new customer and after they made an appointment they were a no show no call. Then rescheduled for the next day and yet again a no show no call. I asked to have it cancelled immediately and was told they cancelled the payment immediately so I can get a new exterminator and yet they deducted my money instead of cancelling it. If you can stay away from using this company I recommend you find a different one. Their customer service is terrible. I would not even give them one star.Terminix
Date: 07/23/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number,customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromMichelle H
Date: 07/20/2024
1 starEarly termination fee is whatever you owe on the contract!They only come out tri-monthly to "service" your home.Still had ****************** roaches getting in, wasps are rampant in my yard... Absolutely pointless!Stay away from this company!Terminix
Date: 07/22/2024
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We understand dealing with unwanted pest can be frustrating. As a Terminix customer, you may call to request free service, in between your regular scheduled services, when needed. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromDANIEL V
Date: 07/17/2024
1 starThis has been the worst experience ever. After reading all the reviews, it seems we all have the same issue. They are never consistent with their services and schedules. There is a disconnect betweeen corporate and the local branch. Management provide the worst experience. I experience the worst customer service when dealing with item return. I have been asking to talk to management and no one ever seems to be available and never return calls.Terminix
Date: 07/18/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number,customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromDawn L
Date: 07/16/2024
1 starThis company promised to get rid of my bats. They showed up twice without making an appointment with me and then wonder why I'm at work and charge me srmervice calls and I still have bats! I want a refund or appointments set up to take care of my bat situation!Terminix
Date: 07/18/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pest can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromCaitlin L
Date: 07/16/2024
1 starThis company is scamming people out of their money. BUYERS SERIOUSLY BE AWARE!!! ****** from all the reviews left on here and the one I'm about to leave. We paid Terminix for a service in full for $1670.00 in March of this year. Terminix of course came out to start the service right away so they could collect our money. We then followed up with them in two weeks (as we were told to in our contract and by the technician) Terminix then told us that they couldn't finish with our services because a bunch of technicians had just quit and they didn't have anyone to do the job. We asked for a refund many times and our calls, and emails were ignored over and over again. Just today our local branch manager FINALLY called after 3 months of being ignored/told they don't have any employee's to perform the services we paid for. I asked her for a refund and she refused, telling me that Terminix does not offer refunds ever for any circumstance. I'm sorry, but what company is legally allowed to get away with this? Terminix scammed my family and I out of $1670.00. I seriously hope that this review finds you in time before it happens to you to. Look elsewhere for pest services. It will be the best advice you ever got. In the meantime I will be seeking justice from this horrible horrible company.Terminix
Date: 07/18/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. In reviewing the notes on your account, we see that this issue was previously resolved through an alternate platform. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.
Terminix Executive Services
Review fromJanelle T
Date: 07/16/2024
1 starTerminex has the practice, of intentionally, misleading its customers by selling false hope to customers! False **************** promises to cover any additional damages incurred, as long as you do your due diligence with keeping up with regular treatments. Misleading: HOWEVER, if you have termites prior to calling themyou do not qualify for this added coverage. This is NOT expressed, highlighted or a focus point when signing your agreement. All the steps were followed on my part. However, ******** dropped the ball on theirs.I have 7 bait traps on my property that should have been treated. For the entire term of my contract, Terminex would only treat 2. After numerous calls to Terminex expressing the incomplete work, with my issues going unaddressedmy home now has extensive damage!After speaking with officials from Terminex i am being told theyre not responsible because I didnt have the coverage that I did not qualify for anyway. I asked them how I would be compensated for all the years of incomplete service, of paying for 7 traps to be serviced and only 2 traps were? They answered, Because you dont have coverage we will not cover damages.I was promised, & I payed for 7 traps to be serviced, and because they only serviced 3. Traps 3 - 7 had extensive damage that ******** refuses to compensate me for.To be clear, I am not asking Terminex to honor the coverage aspects. I want compensation for years of paying for 7 traps, and was only serviced, for 2.DO NOT, NOT go with the ************ in *******, **!Terminix
Date: 07/18/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. In reading the notes on your account, we see that several options were offered to remedy your issue to which you refused. If you change your mind the options are still available. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.
Terminix Executive Services
Review fromAnnette H
Date: 07/14/2024
1 starVery disappointed poor internal communication and customer service. Hired ********************** to spray. They could not reach the area. Technician called manager to inquire about using a ladder. No ladder policy but they continued to bill me. When I called to ask why they were still billing me Terminix canceled but charged me the cancellation fee.Terminix
Date: 07/16/2024
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
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