Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  324 Grove St, Suite 6 Worcester, MA 01605-3936

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  Terminix

  4305 Muhlhauser Rd Ste 2 Fairfield, OH 45014

Review Details

• Review fromBeverly B

  Date: 12/17/2024

  2 stars
  It is so interesting to read the many concerns that others are experiencing with their exclusion packages. We have been dealing with mice issues since they convinced my husband to purchase this package. We were new to the home and when they mentioned they saw droppings upon their inspection, we went for the package. They've never rectified this issue, but they do come out (for the most part) when contacted, but when they do their pattern of checking the home is inconsistent from *** to ***. Unfortunately, we have asked SEVERAL times to speak with a manager and not ONCE has a manager or supervisor (or the individual who convinced my husband to purchase the exclusion package) reached out to us. We have wasted money and time with Terminix. We also use them for pest control and plan to cancel that as well. We have been Terminix customers for over 10 years (as we've only been in this home for the past 3 years) and we are extremely disappointed, to say the least. ****

  Terminix

  Date: 12/19/2024

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromJean C

  Date: 12/17/2024

  1 star
  4 months without getting a solution for my roaches and rodents infestation. Every single visit a different excuse. Dont even bother to use them in **********, **. I strongly recommend you not to use them. Do yourself or contract another company. Your sanity will thank you later.

  Terminix

  Date: 12/19/2024

  Thank you for bringing this concern to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromDouglas M

  Date: 12/17/2024

  1 star
  Terminix has illegally continued to charge my card for services that I canceled months ago and according to the thousands of reviews I have read over the past few weeks they are notorious for doing this. This is what happened in chronological order:-Sometime in July I signed up for services. In early to mid August I spoke with a tech who came out to my house about not being able to pay for services and he called his supervisor on speaker phone and the supervisor said that my services will be canceled but I would still get one more service at the end of the month. Upon the last week of August a technician showed up and he confirmed that my services were canceled until I paid the overdue balance and then I could restart the services which I said I did not want to. On October 18th and again on November 4, 2024 and again on tNov 7th and 12th I got charged on my credit card services done by Terminix and when I called they said my account was never canceled and when I told them it was and showed proof by a screenshot of my account being canceled. They promised someone from HQ would be calling me within ***** hours. No one called. On November 12, 2024 I called and was once again told my services were never canceled and that HQ said that the charges were legit and they would not call me. After arguing for 45 minutes I was told someone from HQ would call within ***** hours. No one ********* is now November 17, 2024 and I still have not received any call from Terminix. I have had to cancel my loan along with missing a payment and I had to cancel my card-twice-because of Terminix. I have disputed this charge with my creditor but it takes them forever to dispute a charge. My credit score along with my reputation with other companies including ******* whom I rely on to do my job and my schooling has been destroyed because of Terminix. It is past time they get reprimanded and fined for this illegal and immoral practice.

  Terminix

  Date: 12/19/2024

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up. Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services

• Review fromJenella R

  Date: 12/09/2024

  2 stars
  THE WORST !!!! As many other gullible people like myself below we believed and trusted your inspectors at the begin of the contract. It started 10/13/24 when I scheduled to have a free inspection in the home due to site of droppings. Prior to **** coming out to inspect the home my husband was able to Catch the mice as well as lay down traps around the home. We had no more issues. This is when I should have cancelled the inspection. **** came out to the home on 10/16/24 and quoted me $2,000 for everything which I knew was too expensive so he mentioned that he would provide a discount to the bill. **** mentioned that the cost would include exclusion for the inside ad out of the home, it would include a crawl space door, vent covers for the dryer as well as door sweeps for all doors. Its now time to schedule an appointment for ****** to com out and perform the job on 10/21/24. On this day ****** only was told that he would be doing the exclusion on the inside of home and it did not include the vent cover, crawl space door and he didn't leave me any baits around the home. The exclusion portion of the service just was not appealing and I should have been asked my preference. Terrible work. I called **** and Manager ***** and I was blocked 10/24/24. I then escalated my called to head quarters who then sent over an email to have them give me a call. The same day I received a call from the manager around 5 PM and he mentioned that the bill won't be adjusted and this is what will stand and s technician will be to the home on 10/29/24 On 10/28/24 a technician arrive to my home unannounced and when I questioned as to why I didn't received a called he stated "Im here and this is the day I was scheduled" Tech, which I didn't write down his name completed the vent covers and also mentioned that what I was quoted was not worth the price. 11/8/24 after my 3rd escalation and speaking with a regional manager by the name of ***** or ***** which was no help.

  Terminix

  Date: 12/12/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  We have forwarded the consumer's concern to our management team for review. Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services 

• Review fromKira R

  Date: 12/09/2024

  1 star
  **************** is always so nice but managers refuse to call back (3 separate calls) and two different technicians have driven to our property to perform services they did not perform- lying and reporting they were here for ***** mins when once they stayed 3 minutes and another time for 15 minutes. We have video evidence- and also they when we cancelled they said they had to come remove remove the termite stations- I said great- youll see you dont have enough here and they arent being checked. Day of their technician tells us he doesnt have to pull them and h*** just mark it as completed- I said no Id like to see what you find- he pulled 4 for a 2 acre property and then left. **** ****** denied our refund request and no manager has ever replied- not even after canceling. This is not a trustworthy business- find someone else.

  Terminix

  Date: 12/10/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromRipl S

  Date: 12/06/2024

  1 star
  Seems like careless management and extremely Poor customer service,
  Treatment is effective but due to poor business practices, treatment has no meaning since no one did follow up service.
  Spoke with 5 representatives, but no one from management ever gave call back.
  Really unfortunate

• Review fromChris H

  Date: 11/29/2024

  1 star
  TERRIBLE SERVICE!! Ive spent $4000 for them to come out a handful of times and they never do the full job Ive been on hold and waiting for a manager that I dont think exists for 3 months now weve been having the same issue going on for about 8 months now when they told us that it should only take 3 weeks terrible service and they're liars one of their technicians said they came to the house and checked everything but my wifes at home and no one came to the house and no one showed up on our ring camera terrible service

  Terminix

  Date: 12/02/2024

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromJenn T

  Date: 11/27/2024

  1 star
  Not even worth one star. Their agreement not to be able to sue was smart on their part. This company should be shut down. A customer for several years. I called in for a free in between service and was scheduled for one the following day. The service tech never showed up. Called for another guy to come out for my free service. Took almost 3 weeks for a worker to show up. Noticed a charge the next day for ************************************************************************************************************************************** for that one. After several phone calls with unpleasant call center staff I was told sorry about your luck. You signed a contract that states youll pay if we show up for service despite being told it was free. Obviously I cancelled the service and unsuccessful in a refund and had to pay for the free in between service. 3 months later a service tech was at my house and I was charged another 150 dollars. I called and asked why someone was there and I was told i never cancelled. Again being told no refund. Not sure why an error on the call centers part is costing me more money? Still unable to get a confirmation that Ive been cancelled. Unable to remove my card from their company. Pretty pathetic that a large company is stealing and conning people out of their money month after month with no resolution. Zero stars for refusal to make anything right.

  Terminix

  Date: 11/29/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up. 

  Terminix Executive Services

• Review fromKamala Y

  Date: 11/27/2024

  1 star
  This is such a fraud company, they took a huge amount of money and never did the service , I called to refund my money back and they say they cancelled the refund . Never choose this company , they dont have Ethics , manager ***** is a liar , not sure if he even exist , they are fraud

  Terminix

  Date: 11/29/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review frommac m

  Date: 11/26/2024

  1 star
  After being confused about what I was signing I immediately called to cancel. They never came to my house for service however they continue to send me a bill! It's been 3 months......I'll never pay it. CROOKS

  Terminix

  Date: 11/27/2024

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services