Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  10160 Hwy 57 Counce, TN 38326

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  Terminix

  84 Cummings Park Woburn, MA 01801

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  Terminix

  4305 Muhlhauser Rd Ste 2 Fairfield, OH 45014

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

Review Details

• Review fromEunice C

  Date: 01/07/2025

  1 star
  Terminix is NOT a good company to do business with due to the fact that they do not fulfill promises or follow up with customer as worded in their contract. After processing payment, they placed traps, but per the contract they will come out for a year to assure no rodents are on the property. We've called since November to schedule an appointment, no one has come, we are not allowed to speak with a supervisor or manager, left phone numbers for a callback, and no one calls. I personally would not recommend Terminix to anyone, because they are very unprofessional, and they have bad customer service.

  Terminix

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromSydney E

  Date: 01/06/2025

  1 star
  Awful. Took 4 months to review the service I requested. Broke my fence and then told me it wasnt a big deal. Left debris all over the place. Didnt do everything they said they could when they did the original estimate. Ghosted me for a month. Sent me to a debt collector because I didnt pay my bill before they finished what they were supposed to finish. Wrote the most horrendous and unprofessional reports Ive ever seen in my life. Never discounted me. Even their customer support agents that I spoke to so many times said what they were doing was ridiculous because management was completely ignoring me on purpose.

  Terminix

  Date: 01/08/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services 

• Review fromRipl S

  Date: 01/03/2025

  1 star
  ? More than 4 months of follow up but still no response from anyone in Terminix. I have 4 email written proof of our conversation. Noone ever call me back from terminix after multiple phone conversation
  ? We had a contract and details given to us were not accurate for charge.
  ? Their technician didn’t show up on time
  ? They charged extra money
  ? Customer service is pathetic
  ? Treatment works due to extra charge service is discontinued and now we do see occasionally bugs
  ? They continue to send me bill. So unfortunate

• Review fromShin S

  Date: 01/03/2025

  1 star
  Terrible service. I should have cancelled years ago but I just haven't gotten around to it. They always text me when they are coming without giving me a chance to schedule a time when someone is actually home. As they are unable to get into my house or background, I honestly do not know what I have been paying for. When I called to terminate both pest and termite services today, they asked to charge me for the last bill. I will NEVER recommend them to anyone.

  Terminix

  Date: 01/08/2025

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

  ********************** Executive Services

• Review fromLACEY S

  Date: 12/30/2024

  1 star
  ABSOLUTELY THE WORST!! We contracted Terminix to tent our business building for termites, as they had done so back in the 90's. Their rep ** ****** was extremely unfriendly, unprofessional & unorganized! Not once, but TWICE we packed everything up & shut our business down for them to come & tent & neither time was it done! Excused the first time, as he was trying to squeeze us in & it was a tentative appointment, but we rescheduled for almost 2 months later. ** ****** came out the day before with the bags & to do a walk through. The following day we closed our business again only to have 3 guys show up (one with NO SHIRT ON (have video)), set our alarms off so the police showed up to ultimately tell us that they aren't doing it because of an attached garage. The garage wasn't added the day before, it has been there for 20+ years. ** ****** saw the garage multiple times, just has the other companies did that we got quotes from. ** ****** stated that they would try to tent the garage as well (not necessary to have treated, as it is metal) because of it's attachment, but if not, they would put a ************* bones sticker on to not enter. Mind you, the other 2 companies we got quotes from were only $140 & $200 cheaper than Terminix & that INCLUDED THE GARAGE! ** ****** made sure to tell us more than a half a dozen that he was on vacation...sure seems like ** ****** needs to retire after his vacation! HORRIBLE EXPERIENCE, but Terminix doesn't have to care due to their monopoly in the industry.

  Terminix

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromAnjelica G

  Date: 12/23/2024

  1 star
  ******** ******** This is the absolute WORST company I have dealt with. I had a very bad ant issue at my house they came one time and we still had ants they came back 2 weeks later to add more poison and we still had a ant issue I have a 2 year old he was getting bitten at night in our bed also couch. I have spoken with ****** the manager he didnt help either he said another tech was coming out to do another round of poison and also a refund for the month service of course that didnt happen. The tech still hasnt came out i still have an ant issue. I called ****** multiple times and text him no response I do NOT recommend using terminix to anyone!!

  Terminix

  Date: 12/26/2024

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromCaroline B

  Date: 12/19/2024

  1 star
  Sadly, Terminix who purchased Kona Coast Pest Control has run what used to be the best pest control company on the Westside of the island into the ground. Undercutting management and technicians pay which led they're most valuable employees to quit. The entire company is in shambles and of the office staff is utterly clueless leading to billing and scheduling mistakes. It's like the left hand doesn't know what the right hand is doing.I will be taking my business elsewhere and highly recommend you do the same.

• Review fromPaloma S

  Date: 12/19/2024

  1 star
  I called to canceled their service so many times because they are not doing good job. they still sending someone to perform pet control on my store and i denied their service because we already signed up with another company. I would like to put this out there so other people dont make the same mistakes as me. They wont cancel their and still sending me bills my next step is to file lawsuits against them if this cant be solved by BBB

  Terminix

  Date: 12/23/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromPatricia H

  Date: 12/18/2024

  1 star
  The local office is great service. The 800 number does not understand anything you are saying and note information that is not correct. The employee **** that comes out to my home does great service and has a great personality. My husband died and the date my income comes in changed . After the draft date was a problem. I called and asked for it to be changed to a service date that was close to the end of the month. After 3 or 4 months and several calls they still dispatch on an earlier date but every time I call they guarantee that they will honor the request however it is never done . This month I called again after I received a text that they see coming. When I called they attempted to say it was the local office which I dont think so. So I advised them to cancel the auto draft and I would pay when they come in the correct date.Then I received an email that my service was cancelled after all these years. When I called and advised them I did not cancel the service. The employee advised me when the auto draft was cancelled they cancel the service. I advised I was not told that. Then he advised me to reinstate I would need to pay a fee if $150.

  Terminix

  Date: 12/26/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromVincent C

  Date: 12/17/2024

  1 star
  Had Terminix for a year and a few months. Had to cancel service on the day that I was set to be charged for service but it was a Sunday, and funnily enough their customer service line was open, but not their retention department, and to cancel you have to speak with a retention specialist who are much slicker than any customer service *** they have. I closed on my house on the 12th, and tried cancelling service in the day I was set to be charged, the 15th. But again, it was a Sunday. So I called first thing Monday morning to cancel. And froze my card so that I would not be charged for a whole month of service I would not need. They told me if I did not pay it would go to collections. It is sad that a company would rather eek out $63.31 from me and have someone part unsatisfied, who will not bad mouth Terminix at every turn, and never return as a customer. Or realize they should at the very least prorate me a small amount, and have me leave peacefully with the possibility of me returning as a customer and receiving good word of mouth business. Unfortunately no one at the company seems to recognize the importance of return business through good business and the power of word of mouth. And I realize that this may be *****. But it really is just cheap and ***** business. So enjoy another bad rating on your already mediocre score of a service.

  Terminix

  Date: 12/19/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services