Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Pest Control Services

Terminix

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Terminix has 445 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 1,105 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael D

      Date: 06/20/2025

      Terminix of Gulfport ** is a shell company. They take your money, or bill you, for no services at all. When they "schedule" a service, they NEVER show up at THEIR OWN prescribed time, in fact, they show up at a different time and claim to have either done the service, or "oh well....." Over the past ***** years, Terminix of ******** has done little to nothing as far as $100 + per month worth of service - if they even showed up at all. They cannot follow instructions for scheduling the visit, they could care less of our timing or schedule. They are NOT customer friendly, and demand that their customers bow down to their schedule no matter the timing!

      Terminix

      Date: 06/24/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

      Terminix Executive Services

    • Len C

      Date: 06/19/2025

      Gave this company a try- called to setup an appointment. We had to setup 3 different appointments and each time they were a no-show. Called customer service and they were always not sure why someone did not show up. Terminix is not reliable! They are unconcerned, unorganized and mismanaged. Dont waste your time- call another company to assist you.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
      Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.

      Terminix Executive Services


    • Bruce S

      Date: 06/19/2025

      I tried unsuccessfully to schedule an initial appointment. They said they would reach out to me to reschedule, but never did. I called and couldn't get through to anyone (why have a phone number if no one answers?), and it was suggested on the phone to text. I did, and the person asked for my name, address, and phone number, which I did send. The next day, someone asks me the same thing. Groundhog Day. I did request a refund, but haven't heard back from them.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Paul W

      Date: 06/18/2025

      Absolute terrible customer service. No show twice when Ive made special arrangements to be ar seasonal property.

      Terminix

      Date: 06/20/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Taneisha G

      Date: 06/18/2025

      This company is completely a waste of time. I have unexplained charges on my account and no one has clear explanation as to what Im being charged for or no clear answers. Been told Someone will call me back and no one has ever called me back. Then I was told that if I was to cancel because Im dissatisfied with no one having clear explanation that I will be charged for the full year of service even though I have not had a full year service. Pure waste of time and money.

      Terminix

      Date: 06/19/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Denise L

      Date: 06/17/2025

      Terminix is not reliable! They are unconcerned, unorganized and mismanaged. We have had both a Termite Contract and a Pest Control Contract since the early 2000s. Although we have continued to pay, they have not done their part to treatthey do come out once a year but does absolutely nothing. At one point, they would place sticks that they would come back to check but that stopped many years ago. Recently, a neighbor had an infestation and we saw a swarm in our driveway so we called them to come and check. They have repeatedly sent the Pest Technician who cannot verify or treat termites. Each time, we have had to wait at least another week for another wrong Technician. Corporate cannot be reached, Managers wont take calls, and, Technicians dont show up. Today, we had an appointment from 10:00 until noon and at 1:00 pm, still no Technician or call. They are not worth the hassle! Not recommended!

      Terminix

      Date: 06/18/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reading the notes on your account, we see that your issue was resolved on 6/18 and management called and spoke with you to confirm. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Thank you again for brining this to our attention. 

      Terminix Executive Services

    • Akram G

      Date: 06/14/2025

      I had an outstanding experience with **** ***** from Terminix! From the moment he arrived, he was professional, courteous, and extremely knowledgeable about pest control. He took the time to thoroughly inspect my property, explain the problem areas, and offer clear solutions tailored to my needs.What impressed me most was his attention to detail and willingness to answer all my questions. He didnt rush through the service and made sure everything was done properly. Since his visit, Ive noticed a significant improvement pests are no longer a problem!**** represents Terminix with excellence and made what could have been a stressful situation feel easy and manageable. Highly recommend him if youre looking for someone who genuinely cares about doing the job right!

      Terminix

      Date: 06/17/2025

      Thank you for sharing your experience with us regarding your service. We apologize for the delayed response. We know you are very busy, and we appreciate you letting us know that we are doing a great job for you. Your feedback has been shared with the local management team and will be used to provide the proper associate(s) recognition. Again, thank you.

      Terminix Executive Services

    • Lisa W

      Date: 06/14/2025

      Terminix has been very unprofessional and untrustworthy! We have had multiple fraudulent charges on our account *********** will not refund us the money. We try and speak with a manager but no one will contact us back from the local office. We moved to *********** & thought that the service here would be the same as in our previous locations but its not!Absolutely reprehensible behavior!

      Terminix

      Date: 06/16/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services

    • Cameron N

      Date: 06/13/2025

      I wam writing to formally express my frustration and concern regarding a mistake in the financing contract related to Terminix. We had services completed at my property in March, and since then the financing process has been a complete disaster. I currently have TWO active contracts for the same services with you loan management company (SMAC), and despite multiple attempts over the past two months to resolve this issue through phone calls and messages with your representatives, no one has taken ownership or offered a solution. I just received a letter saying we have late feeds being added for over $1000 in late payments, despite our account being charged repeatedly for the two account. The issue specifically involves: Not having the two accounts being closed immediately, and setting up an accurate contract that reflects what I signed. We were offered by our local sales **** to have a redrawn contract that would lower the monthly payment on our account, but since this process started there has been nothing but headaches and long stretches of time waiting for fixes that never come. Please direct this concern to the appropriate person. I have tried reaching out to multiple customer ******************** representatives with no solution being offered.

      Terminix

      Date: 06/16/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

      Terminix Executive Services

    • Leslie R

      Date: 06/13/2025

      Charged for service we did not receive nor did we want. Its so difficult to reach anyone beyond the call center! Do NOT do business with these people!

      Terminix

      Date: 06/16/2025

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. In reviewing your account, we see that you have an existing Termite contract. We see no notes indicating that you did not receive nor want the service; however, we do see notes indicating that you are displeased with the billing. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.

      Terminix Executive Services  

    Terminix is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.