Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terminix has 445 locations, listed below.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  34 Locke Rd. Unit 1 Concord, NH 03301

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  4740 Chimney Dr Charleston, WV 25302

Review Details

• Review fromPAULINE G

  Date: 01/26/2023

  1 star
  Terminex couldn't get rid of cocaroachs in my 7 uit building for years! Don't use them. Then billed me after being with them for several years. They put me in collection. I paid under protest for credit so my credit wouldn't suffer. They charged extra with phony cocaroach drain service. Don't trust them.

  Terminix

  Date: 01/30/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number,customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromNiki S

  Date: 01/24/2023

  1 star
  We called them for a quote and they couldnt give us an estimated price so we agreed on a free inspection visit in a two hour window. No one showed up or called. We called the customer support, they called the inspector with no answer probably cause he was driving. An hour past the window no one has called or showed up. Its understandable to run late if a previous inspection took longer than expected, but it is completely unprofessional to not call the customer to inform if the inspector is running late or check if we want to reschedule instead.

  Terminix

  Date: 01/26/2023

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

  ********************** Executive Services

• Review fromAndrew W

  Date: 01/24/2023

  1 star
  This company is horrible, because of their billing. My 93 year-old mother is supposed to be on autopay with her credit card. She is nowhere near her credit limit; the balance is paid monthly; and she has no other outstanding debt. The company continues to charge a small portion of the entire bill to the card, then sends a paper bill for the rest. This thwarts my attempt to streamline care for my elderly parent. {I am sure other persons with elderly parents know how difficult, but important this is.) I have contacted (as my mother has) customer service numerous times. At one point, I was told that her credit card company was declining charges. I checked with the credit care company, they weren't. I asked the customer service to again bill the card and it again went through. All of the customer service agents I have spoken with have been unable to figure out what was causing the problem. I have been assured that their supervisor would return my call. They haven't. I have attempted to call the local Terminix office. Invariably, I am sent back to corporate. I have asked to speak to a manager at the call center, and they will not forward the call to one. My mother and I both can't make heads or tails of the billing that is occurring. At 62 years of age, a total of 24 years of education (post-doc), and an exemplary credit report, I can't seem to get this resolved. The company places insurmountable barriers to effective assistance. I inquired about cancelling the service, for cause, so that she can switch to a local pest control agent. They insist she will be charged for early cancellation, and that under no circumstance will that fee be waived. AVOID THIS COMPANY LIKE THE PLAGUE. THEY EXHIBIT POOR CUSTOMER SERVICE AND ARE UNABLE OR UNWILLING TO SOLVE THE MOST RUDIMENTARY PROBLEMS IN THEIR BILLING DEPARTMENT. By the way, you might ask why not just pay it by check. Those of you who care for infirm, elderly patients will know the answer to this.

  Terminix

  Date: 01/26/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromNatalie H.

  Date: 01/23/2023

  1 star
  Worst termite company ever. Was told one price then charged double. Scammers.

  Terminix

  Date: 01/25/2023

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services

• Review fromBrian E

  Date: 01/22/2023

  1 star
  Thieves. I've spoken to them and canceled their service no less than five times and they continue to charge my credit card. They just won't go away.

  Terminix

  Date: 01/25/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow up.

• Review fromDaniel K.

  Date: 01/21/2023

  1 star
  Really wish I would have checked this before I got a $2,200 service on a rental property. They promised a service could be completed with a 2 year guaranty. Called me back and said they wouldnt honor the guaranty because they couldnt complete the service. They still charged me and I am yet to receive a copy of the contract. I have called their corporate office 4 times and was told the local office would call back, they have not in 14 days. Salesman was nothing more than a salesman, didnt know how to assess the *****************. I will not be returning to this company and recommend people find a local exterminator for their problems.

  Terminix

  Date: 01/23/2023

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromKatie M.

  Date: 01/21/2023

  1 star
  As far as the technicians they are great! Inspectors and customer service agents are HORRIBLE. This company charged me $5,000 for a maybe $1,000 job at the most. I tried numerous times to make my monthly payment and had nothing but problems such as they couldnt get the link to send or they couldnt find my account, etc. I have to call and get connected to 10 departments just to pay my bill! Not to mention I have a contract and they are supposed to be doing a monthly service but they choose the dates for you how convenient for me, huh? Oh and they only spray the outside of your house unless you call and request an inside service so what exactly am I paying for yard care? How do I know youre really spraying if Im away working? Half the time they say they serviced you and never even showed up! This company is nothing but a money racket, I suggest choosing someone that takes pride in their business!

  Terminix

  Date: 01/23/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services 

• Review fromALEXEI N

  Date: 01/20/2023

  1 star
  Dishonest sales person. What they try to do is to sell you the service. Said the cancellation fee would be a small fee if I cancel. It turns out the cancellation fee is payment of yearly service. Also the service is sloppy. When applied pest spray they sprayed all our windows, so they needed to be washed again. I would not recommend them.

  Terminix

  Date: 01/23/2023

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Upon review of your account, we see that you signed contract in September 2022, to keep service for 1 year. If service is canceled before the term of the contract, an early termination fee will be applied.  Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services   

• Review fromCody A

  Date: 01/20/2023

  1 star
  I have had an awful experience with Terminix. They scheduled and confirmed two separate appointments with me (because they missed the first one) and didnt show up for EITHER ONE. Nobody apologized for confirming the appointments and never showing. *** asked to speak to management on multiple occasions and nobody has called me back. I took days off to stay at home to meet Terminix. Such poor and awful customer service. I will not be recommending this company to anyone.

  Terminix

  Date: 01/23/2023

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromDavid P

  Date: 01/18/2023

  1 star
  ********, they tried charging me for work that was never completed, and took 3 weeks to close my account.I had them look at the house and give us a quote. After initially agreeing to have them do the work I canceled the next day(which was several days before they were supposed to do the work). When I canceled I made sure they logged it in the system.I got a call from a technician about a week later who said he was stopping by, I informed him that I canceled the order and not to come by.I called them to confirm my account was closed to which they said they had no record of me asking to close it.After several days I got a bill for work wich was never done. So I called them again and they transfered me around and logged in the system that I wanted the account closed and that no work was performed.I called back the next day and found out they did not put in to have my account closed. So I asked them to transfer me to the account department, they said they put in the request and that it would take 24 hours to prosses it and couldn't give me a reference number.I called back after 24 hours and found out the account was still open, I requested management to which I was told that they would leave my number for them to call.After another 24 hours I never got a call from management, so I called them back and finally confirmed my account is closed

  Terminix

  Date: 01/23/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.

  Terminix Executive Services