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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,722 total complaints in the last 3 years.
5,322 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed ex shipping has delivered packages to a different address on numerous occasions and will not return my calls about where my packages are
Business Response
Date: 07/07/2023
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your report that several shipments were not located at your address of ***************************************************************** Additional research has been conducted in an effort to locate these shipments and we regret that we are unable to provide additional information regarding these shipments. We ask that you contact the shipper for further assistance regarding reimbursement or replacement of any missing shipments. The shipper can contact FedEx regarding a claim. Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 6.1.2023 I drop my package at the Fedex drop off location at ********************** ******** ** around 6:00. I went on vacation on 6.2.2023 but when I got back on 12th I started tracking it because I was waiting for a credit card credit that I didnt received yet. The tracking keep telling me in Transit and show they scan my package. I filed a claim after two weeks and they deny it. Now they are telling me my tracking number is a system error but is on the bottom of my label that the store send me to return the items. I called and talk to them but they are not helping me, they just want me to accept the lost. I told them to bring my package back and they just dont want to help. I tried everything even told them to let me talk to the delivery person that picked up my package and they dont want to do that. I called the store but they cant do anything about it since it was Fedex who lost the package. If the box had 20 or 40 I will let it go but the box had $225.50 worth of items. I need Help, I want a refund or my package back!
Customer Answer
Date: 06/23/2023
Fedex contact me and they are helping now more with my case, so if we can cancel the complaint, I want them to help me find my box. Thank you for the help, it seem like now they are going to look into the problem.
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking # ************ This was equipment that I needed to perform my job. I waited all of Wednesday, June 7th, **** and it was delayed after giving me 3 different times. While waiting on Thursday, June 8th, **** I get an alert to my phone that, I missed the driver which was BS because I was home waiting. He never came to my door ****. I have a ring doorbell *************** and inside security to prove I was home. I had to drive 35 minutes to pick up my package on Thursday Evening so I could get back to work. Because the tracking says that the driver tried to deliver to me, my job will not pay me. I am having to pay because the driver either lied about coming, or went to the wrong door because he didnt come here! I called FED EX Customer Care, and they said they can not update tracking, and basically nothing can be done! No door tag, or anything. This is wrong and Fed Ex will not help me.
Customer Answer
Date: 06/22/2023
Fed Ex called me at 12:31pm today 6/22/2023. The woman who called said she would be calling back in 10 that was over 4 hours ago.
Customer Answer
Date: 06/22/2023
Fed Ex called me at 12:31pm today 6/22/2023. The woman who called said she would be calling back in 10 that was over 4 hours ago.
Business Response
Date: 06/28/2023
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 399276281367.
The local Express manager called you June 22, 2023, and you were unavailable to speak
with her so she called again and was unable to leave a voice message.

Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.

Respectfully,

FedEx
Customer Answer
Date: 06/28/2023

Complaint: 20214879

I am rejecting this response because:
You are correct, she did call me, but I stated to her I was currently working, and was going on break in 10 minutes. I asked for her direct number. She did not give me her direct number because she stated to me she would call me back in 10 minutes. I not only waited my whole 1 hour break, but waited until about 4pm. She called me at 12:30pm. I tried to call back but was told they didnt know how to reach her. Then the NEXT DAY, I received another call from a Man, she I also sent him my video from my ring doorbell for the day in question. I was told the supervisor will look over the video and call be back. I have not heard anything since!!!!

Sincerely,

***********************
Customer Answer
Date: 06/28/2023
And also *** ( from Fed-Ex ) When I spoke to you I told you that she called at 12:30pm, and never called back. So I am so confused to why you would come onto this website and act like you were not aware of this information. You apologized that I was never called back, after I expressed to you I waited for her call because I need this RESOLVED!
Business Response
Date: 06/29/2023
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 399276281367.
The local Express manager will be asked to call you again and if you are unavailable to please
callback and leave contact information so you can follow-up with them.

Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.

Respectfully,

FedEx
Customer Answer
Date: 06/29/2023

Complaint: 20214879

I am rejecting this response because:
This has been the most unprofessional interaction. When you called me last week Sir you instructed me to send the video so you could forward it to the manager. After receiving the managers information from you this am I placed a call to the manager. She stated that she informed you she couldnt call back because she was busy. She also stated that you never sent her the video footage I sent to you. I sent this to you last week for you to foward to her. I then sent her the video, listened for 30 mins while she tried to defend her driver and pick apart my video, with all the evidence right there. She called the driver with me on the phone and he started referencing a delivery different from the current one. I then had to scream out on the speakerphone that he is talking about the wrong delivery! She then told me that on the ring doorbell it DOES NOT SHOW ACTIVITY FOR TIME THE DRIVER WAS THERE! Of course it shows no video because he wasnt there !!!!! She then called me back and told me she has a ring doorbell, and called some friends and the ring doorbell shows the street at all times! I called ring they said no such thing! You can only do LIVE VIEW when it is CURRENT! The recording show activity, and activity only! Meaning who comes by my door, or up to my door! If you pull the call she is on there laughing as if this is a joke! This is my Job yall are playing with! I Love my Job, and I do it well! I will not be penalized for Fed Exs mistake! Please direct me to a professional or executive at Fed Ex, because this is not right!

Sincerely,

***********************
Customer Answer
Date: 06/29/2023
The number I was given for Princess was a cellphone number. I disconnected the call after she laughed at me, because I felt that was disrespectful. Now I am waiting to speak to **** but he is on vacation on Friday.
Customer Answer
Date: 06/29/2023
I have also reached out to these executives to see if I can get some help. I just cant believe the way I am being handled.
Customer Answer
Date: 06/29/2023

Complaint: 20214879

I am rejecting this response because: This has been the most unprofessional interaction. When you called me last week Sir you instructed me to send the video so you could forward it to the manager. After receiving the managers information from you this am I placed a call to the manager. She stated that she informed you she couldnt call back because she was busy. She also stated that you never sent her the video footage I sent to you. I sent this to you last week for you to foward to her. I then sent her the video, listened for 30 mins while she tried to defend her driver and pick apart my video, with all the evidence right there. She called the driver with me on the phone and he started referencing a delivery different from the current one. I then had to scream out on the speakerphone that he is talking about the wrong delivery! She then told me that on the ring doorbell it DOES NOT SHOW ACTIVITY FOR TIME THE DRIVER WAS THERE! Of course it shows no video because he wasnt there !!!!! She then called me back and told me she has a ring doorbell, and called some friends and the ring doorbell shows the street at all times! I called ring they said no such thing! You can only do LIVE VIEW when it is CURRENT! The recording show activity, and activity only! Meaning who comes by my door, or up to my door! If you pull the call she is on there laughing as if this is a joke! This is my Job yall are playing with! I Love my Job, and I do it well! I will not be penalized for Fed Exs mistake! Please direct me to a professional or executive at Fed Ex, because this is not right!

Sincerely,

***********************
Business Response
Date: 07/03/2023
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 399276281367,
and the video footage provided was sent to Express manager.
There was a technical issue with downloading the attachment however the manager has it.
You were provided with the manager's phone number and she spoke with you on June 29, 2023.
The information has been provided to the Senior Manager of the Express facility for review and
follow-up. They will review all of the information and speak with courier and manager.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.

Respectfully,

FedEx
Customer Answer
Date: 07/03/2023

Complaint: 20214879

I am rejecting this response because:
I was called by ****. He was GREAT!!!! he reviewed everything. He was able to see that your driver DID NOT COME TO MY HOME. Also I did make a formal complaint on the way Princess ( the 1st manger handled the situation, and also disrespected me. **** has also informed me that he put in the comments what was needed for my job. But I dont know how to get to the comment section, to give this information to my job.

Sincerely,

***********************
Customer Answer
Date: 07/05/2023
I was told that everything was fixed. All my job had to do was go into the comment section of the tracking number and they would see the adjusted notes. My supervisor called today and nothing was updated this is been the worse experience ever!!!
Customer Answer
Date: 07/11/2023

Complaint: 20214879

I am rejecting this response because: I was told that everything was fixed. All my job had to do was go into the comment section of the tracking number and they would see the adjusted notes. My supervisor called today and nothing was updated this is been the worse experience ever!!!

Sincerely,

***********************
Business Response
Date: 07/12/2023
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 399276281367.
The Express station is unable to change the scan history as noted, however
we emailed a Letter of Explanation to your email address on July 7, 2023, at
11:58 a.m. (cst), of which you can provide to the shipper.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx

Business Response
Date: 07/12/2023
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 399276281367.
The Express station is unable to change the scan history as noted, however
we emailed a Letter of Explanation to your email address on July 7, 2023, at
11:58 a.m. (cst), of which you can provide to the shipper.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
*************************************
*********, ** 30021
Initial Complaint
Date:06/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx was supposed to deliver my package on 6/14 from the Embassy of *****. This package contained my passport and student **** for my fellowship trip. It did not deliver. On 6/16 I called to speak to a case manager regarding the location of my package. They put in a request for package to be delivered on 6/19. Package was not delivered again. On 6/19, 6/20, and 6/21 I have called and spoke to the case manager I was working with. They stated that my package with my federal document is now lost in transit. I had to cancel my fellowship trip and pay back the money because my travel documents did not arrive in time. At one point another representative told me that the package had arrived and been scanned at facility on 6/16 near my house (and I would be able to pick it up) but then the case manager I dealt with said that was false information and they created the scan when I called on 6/16.
Business Response
Date: 07/11/2023
Dear ****************************

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Per our telephone conversation, you have communicated with the shipper and filed a police report
Later if the shipper decides to file a claim, for more information, please refer to: *******************************************************************************.

On behalf of FedEx, we apologize for any inconvenience you were caused. ?

FedEx
Customer Answer
Date: 07/12/2023

Complaint: 20214706

I am rejecting this response because:

I contacted the shipper and the Embassy of ***** told me that since they did not issue my ** passport, it is not their problem.
I have filed a police report stating that FedEx has stolen my passport and will be contacting the ********** of ***** about this issue. The police told me that there is a huge influx of passports being STOLEN by the carrier from this specific facility
My personal information is stolen and I now have to pay back $5,000 for the fellowship that I had to cancel for my trip overseas. I now owe the department of state the amount paid to me.
This has been a nightmare for me and I have been told my position within my PhD ******* is at jeopardy because of FedEx losing my passport.
Sincerely,

*************************************
Business Response
Date: 07/13/2023
On behalf of FedEx, please accept my apology for the experience. The claim for consequential damages for cancelation of travel is declined. Under the terms and conditions governing this shipment, FedEx will not accept liability for any special, incidental or consequential damages, including, without limitation,loss of profits or income, whether or not FedEx had knowledge that such damages might be incurred.
Customer Answer
Date: 07/13/2023

Complaint: 20214706

I am rejecting this response because:
I want my passport found. I am not asking nor expecting compensation from FedEx for the monetary loss I have accrued. That is being handled elsewhere. All I am requesting is my passport be found in one of your facilities.
The FedEx tracking system updated this morning to notify me and claims my package was scanned into your *********, ** facility after a MONTH of being lost in transit.
Please conduct a search of this facility to find my package to ship to me immediately.
Sincerely,

*************************************
Customer Answer
Date: 07/17/2023
Date Sent: 7/13/2023 7:58:53 PM

Complaint: 20214706

I am rejecting this response because:
I want my passport found. I am not asking nor expecting compensation from FedEx for the monetary loss I have accrued. That is being handled elsewhere. All I am requesting is my passport be found in one of your facilities.
The FedEx tracking system updated this morning to notify me and claims my package was scanned into your *********, ** facility after a MONTH of being lost in transit.
Please conduct a search of this facility to find my package to ship to me immediately.
Sincerely,

*************************************
Business Response
Date: 07/18/2023
Dear *************************************
?
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 12:37 p.m. on July 14, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************************

, ** 48348
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipped a package using FedEx Ground on 06/02 from *********, ******** to *******, **********. Estimated Delivery Date at time of shipment, was Saturday 06/03. Unfortunately, package was mistakenly transferred to **************. When I called FedEx customer support, they told me that it was "normal travel route". Then, the next day, they acknowledge it was a mistake and would rectify the situation. The package, unfortunately, was mistakenly shipped again to ***********. Finally, arrived at destination on 06/08. I acknowledge, that FedEx ground does not have money back guarantee, however, when a customer pays for a service, there is a level of service that is expected. Your company acknowledged all these mistakes, on no fault of mine. Your mistakes caused significant delays in transport. The reason why it was not shipped FedEx Express was that at the time of shipment, the FedEx store representative, informed me that this was the fastest method of shipment. In fact, money back guarantees were not even mentioned. This was only found out, after the fact. Tracking #: ************ Multiple calls to customer support yielded in your company hanging up on me with a response, "there's nothing I can do".They refused to connect me to a supervisor, they refused to connect me to RCAT. They refused to escalate any further. They acknowledge the fault of your own company, but refused to own those mistakes by taking any corrective issues.
Business Response
Date: 07/06/2023
Dear *********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $11.30 was processed on June 30th, 2023 to the billed credit card for FedEx tracking number number 399105116240.
On behalf of FedEx,please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 07/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************

, ** 21030
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on *******.com which was shipped on June 3rd. Fedex delivered it to the wrong address on June 5th which I confirmed using the photo provided through Fedex online tracking. I initially contacted ******* for assistance - they stated Fedex was responsible for successful delivery of my package.I then filed a case with Fedex and attached the photo they provided as proof of delivery, compared with a photo of my porch which are clearly NOT the same (both photos attached.) They have denied my claim for the $44.95 refund. Copy of recent case denial attached.I'm unclear what recourse consumers like me have when they provide clear photo proof of their delivery error and still get denied?Fedex tracking number ************ Fedex case number C-*********
Customer Answer
Date: 07/08/2023
I provided the Fedex tracking number and copies of the delivery confirmation, copies of my home (**************) and copies of the picture of the home it was delivered to. Attaching that information again here.
Fedex tracking no. 643384575296
Link to Fedex tracking no.
***************************************************************************************************************************
Business Response
Date: 07/12/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 643384575296.
We understand you did not receive package and the picture proof of delivery
noted in system is not your residence. We attempted to call you several times
on July 12, 2023, and left a voice message. The Ground station will note the
package as damage, however all claims are settled with shipper, so shipper
will need to submit a claim.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
4231 *********
********, ** 23235
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continually have an issue with this office delaying my deliveries my address. I put in a complaint earlier this year for this same issue. Clearly it isnt being resolved and Im starting to feel this is personal.
Business Response
Date: 07/06/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 398890906250.This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 07/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
*********************
**********, ** 15208
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is against Fed ex located at ********************************************************************** (inside of an Office Depot) and whichever other division of Fed ex is responsible for the situation we are experiencing. On 06/11/2023 my husband purchased a ******* phone online when we received it Wed 06/14/2023, he realized that he ordered the wrong phone. My husband then followed the process to return the phone. He printed the shipping label and promptly dropped it off at the FedEx location mentioned above on 06/15/2023. He obtained a tracking number ************. He tracked the shipment and first saw a status on 06/15/23 @ 5:04pm (package received) , the next update was received today 06/20/23@ 10:06 am stating in transit, the last update my husband received was via email @ 7:22 am (********** time) stating they were unable to deliver the shipment due to a damaged shipmemt box. When my husband called the FedEx customer service number @ *********** @ 8:57 am he spoke to a representative who advised that upon upon arrival at ******* facility the box arrived with no contents inside. When he spoke to the representative she ultimately stated that someone would call my husband back in 48hrs they provided him with a case number *********. The reason I am reaching out to you is because I want to ensure this gets resolved. I don't want Fed ex to claim they are opening a case that they have no intentions of helping us with. The fact that the the shipment box arrived today 06/20/23 to the ******* facility damaged / tampered clearly indicates to me that one of the Fed ex employees stole the phone from inside the box. I find it disgusting that someone would do this and that Fed ex has no protocols in place to prevent this. I am asking for your help in ensuring that we receive the resolution we deserve and that our complaint / issue does not just get brushed under the rug. We need those involved to be held accountable and believe with your expertise we can attain the desired outcome.
Business Response
Date: 07/01/2023
July 1, 2023
***********************
****************************************************************
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to my desk for review and response.
Our records indicate that the shipper has filed a claim and a resolution has been given to them. If you have any concerns/dispute on the resolution that FedEx gave the shipper, you will need to address them directly with the shipper and if the shipper wants to discuss the claim they filed they may contact me directly.
I understand the concern outlined in the BBB and assure you that the claim has been taken seriously and FedEx Management is reviewing.
On behalf of FedEx Management, I apologize, and the shipper can contact me directly with any questions.
Hope I / ******************** / FedEx Ground Claims / ************************************************
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found a blank door tag left on my mailbox so the I signed it and requested the delivery be left in the vestibule. The next day there was another door tag with delivery attempt and stated that there must be an in person signature. At that point I called Fedex to request a scheduled delivery time and provide instructions. The representative assured me that it was done (next day before noon and to ring bell 2). It was *********** 6/19 I was home all afternoon, I went downstairs to let someone in and there was a tag stating Final Attempt "the door was locked". NO ONE RANG MY DOORBELL. I was home all afternoon I called Fedex told them what happened, they transferred my to ********* in the resolution center and was assured that they called dispatch and the package would be delivered by 8pm and either way I would hear from someone. at 7:20pm I still had not heard from anyone, called back and spoke to ******* who promised it would be delivered that evening. It was not. I called back today and was told I would have to pick up the package but they would not tell me where yet. They refused to enter a delivery request even though the failed "final attempt" was because the driver DID NOT DO HIS JOB. NO ONE RANG MY BELL. I WAS HOME UPSTAIRS ALL AFTERNOON. This is not the first time this happened. This is TERRIBLE customer service and an example of blatant lying and misrepresentation. I would like this package to be delivered for signature at a window of time based on my availability given the circumstance. At this time they will not even accommodate me picking up the package which is its own inconvenience.
Business Response
Date: 06/23/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.

Tracking data reflects tracking number ************ was received on June 20, 2023 at 7:17 p.m. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments and an internal review with the drivers responsible for serving your area will be conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipments. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/15/23, we packaged up notarized documents and purchased overnight delivery services for which FedEx charged us $63.46. The cost for these documents included notary services as well as email services - totaling $181.96. The package had closing documents to be delivered to a ************* so that we could close on the sale of a house. We are unable to fully consummate that transaction because our package was NOT delivered as committed to by FedEx. This is resulting in the delay of over $400,000 being paid to us -- thus causing us extreme financial stress.Further, there is absolutely no way to reach someone at Fed Ex. The cust service number disconnects once it tells you the same thing--on the truck for delivery. The package was to be delivered on 6/15/23 by 12:00 PM MT. The tracking states that there is continued delays. The tracking also indicates that the ********* was closed on 6/16 and 6/19. This should be irrelevant because the package does not require signature and the ********* has a FedEx dropbox. Also, the delays are indicated in ********** when the package was to go to *********, **. At this time, we do not know where our package is and we are losing money daily - with absolutely no response from FedEx.We need answers on where our package is at this time. The same response each day has been "on the truck". AND, we need compensation for loss of funds and reimbursement of funds spent.
Customer Answer
Date: 06/29/2023
This information was provided during the original complaint -- it was attached.
THE FED EX TRACKING NUMBER IS: 399688404277
Business Response
Date: 07/05/2023
Dear *****,

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx

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