Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an item that I ordered on June 8th. It was shipped via FedEx on June 9th. I have yet to see this package. On the tracking it shows that it is delayed every single day or delivery not attempted. This is ridiculous. I have tried ** tasting FedEx multiple times and I can not get a live person on the phone. So I **ntacted via ******* on FedEx Help. I was basically told it shows its in en route to you, Im sorry. I HATE things being shipped with FedEx as this seems to be a **mmon problem and the Austell location is where things go to die and never be seen again.

  

  Business Response

  Date: 06/30/2023

  ***************** ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ now shows it was returned back to the shipper on June 26, 2023, at 3:24 pm.? We certainly regret any inconvenience you have encountered while inquiring about your shipment.
  
  Per our conversation, your shipper has replaced the item for you. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 
  

  Customer Answer

  Date: 07/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  3956 ************

  ******, ** 30108

  
  

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed up with Fed Ex. We've even notified them - if you have a shipment for **, return it to the sender until they use someone other than Fed Ex. Every shipment states: Deliver package inside the building only. DO NOT LEAVE THE PACKAGE OUTSIDE! What does Fed Ex (especially since Saturday) - they leave the packages outside regardless of instructions. Here's the tracking number and proof by the driver that the driver doesn't follow delivery instructions and confirms yesterday's package was left outside: Deliver via FedEx: ************ - and as it happens many times before and happened again (lucky it didn't last Saturday) - the package wasn't there when we looked for it yesterday. Try to contact Fed Ex and it's nothing but fun and games on their website as "Contact Us" is useless. Try to talk to their reps at the local depot and it's in one ear and out the other. Do us a favor Fed Ex - don't come back! And YOU SHOULD BE PAYING $31 for this, not ******* (who also doesn't listen when customers request: don't ship it Fed Ex!). Never a problem with **** Never a problem with ***** Never a problem with any other delivery service. It's ALWAYS FED EX. Please, don't come back.

  

  Business Response

  Date: 06/21/2023

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns

  regarding the handling of the shipment traveling on package tracking number 651656063159. 

  The Ground station called you to review further on June 21, 2023.  Per your request the 

  facility will return all packages addressed to you.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in

  the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20210080
  
  I am rejecting this response because it is the direct failure of Fed Ex that delivery instructions are ignored and the result is many packages end up missing or stolen.

  The regular driver isn't the issue either, it's the subs given the route who are not trained to deliver packages in secure places - or to READ DELIVERY INSTRUCTIONS - "Deliver packages inside of building only. Do not leave packages outside."

  Fed Ex doesn't get off the hook for this until they contact ******* and ADVISE ******* TO USE THE ************* POSTAL SERVICE, *** OR DHL AS SHIPPERS.

  WE DO NOT HAVE PACKAGES LOST OR STOLEN FROM ANY OF THOSE OTHER DELIVERY SERVICES.

  I should not have difficulties in receiving packages from ******* just because ******* and Fed Ex may have some type of delivery agreements.

  Fed Ex needs to contact ******* Corporate Office and verify that they are not to handle packages to this customer AT FED EX's REQUEST !!!!

  Fed Ex deals with ******* - not me !

  Fed Ex is responsible for all of the problems over 14 years - not me !
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/26/2023

  Dear ****************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns
  regarding the handling of the shipment traveling on package tracking number 651656063159. 
  

  Per your request on June 21, 2023, the local Ground facility will be returning all packages 

  shipped to your address.  We are unable to tell another business how to ship their customer's

  packages so we suggest you contact the shipper to discuss further.

  Please accept our sincere apologies for any inconvenience you have encountered. We value
  the trust our customers place in us, and we look forward to serving you more satisfactorily in
  the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20210080
  
  I am rejecting this response because Fed Ex will not contact ******* regarding this issue and in turn, cause further trouble from this ******* customer in receiving shipments / orders.  ******* and Fed Ex have a contract apparently, and Fed Ex needs to contact ******* directly (and they have contact info the general consumer does not) and advise them - due to Fed Ex's ability to safely deliver ******* packages as instructed to keep them from becoming lost or stolen, ******* needs to consider another carrier to deliver to this customer.

  This is Fed Ex's fault - period.

  This customer can not get ******* to use other carriers - as I've tried and tried and tried to request this.

  Fed Ex needs to contact *******.

  It seems we found another thing that Fed Ex can't do.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/28/2023

  This complaint was filed after another lost or stolen delivery by Fed Ex (again) regarding ******* Order xx1715, that ultimately cost ******* / refunded to me, and this customer wasn't able to receive the purchase of a ******* exclusive release last week.
  
  This entire situation is 100% Fed Ex's problem, not *******'s, but ******* doesn't do anything to put an end to the problems with Fed Ex either.
  
  This customer has filed a complaint against Fed Ex (again) and is demanding Fed Ex to return all packages from any retailer / sender as Fed Ex can not follow instructions and deliver packages inside the building.
  Better yet, don't accept our packages from any retailer - period.
  
  Too often, Fed Ex leaves the packages outside against delivery instructions, and too many packages sent by retailers (mainly *******) have been lost or stolen.
  
  Attn: ******* Corp. Office: the packages lost / stolen can be easily verified by *******, and thankfully, Fed Ex employees take a picture when they deliver packages to the address of ************** account - that proves they leave them outside regardless of delivery instructions (per each tracking number assigned to the shipment).
  
  All delivery instructions state: Deliver packages inside of the building only. Do not leave packages outside !!!
  
  How many lost / stolen packages is ******* refunding to this customer before ******* takes action and begins to use other shippers of my orders from ******* ?
  
  ******* needs to ship current and future orders with an alternate shipper as Fed Ex has been instructed to return all packages to the shipper.
  Fed Ex is not allowed on the property (here) any longer.
  
  After Fed Ex's response, saying they would return any package for us from now on, this happened immediately the next week as Fed Ex can't follow through with anything either.

   

  Why did Fed Ex accept more shipments from *******:
  

  - Delivery information - Deliver via FedEx: 653568236809
  - Delivery information - Deliver via FedEx: 652170173560
  
  when Fed Ex agreed with Better Business Bureau complaint:
  - Better Business Bureau Complaint ID: ********
  
  that Fed Ex would no longer deliver to our home at our request (demand) since many of the ******* deliveries end up lost or stolen because Fed Ex drivers can't follow delivery instructions.
  
  It states the same thing in every ******* order regarding delivery instructions:
  - Delivery instructions - Deliver inside the building only. DO NOT LEAVE PACKAGES OUTSIDE!!!
  
  And with many deliveries, the driver takes a photograph for proof of delivery, the picture clearly shows the package(s) are left outside of the building.
  
  We're fed up with Fed Ex and their lost or stolen deliveries, and stated on several past Better Business Bureau complaints (this the most recent) that we don't want Fed Ex on the property anymore since they can't deliver as instructed.
  
  Fed Ex reps responded to that Better Business Bureau complaint recently and said they wouldn't deliver here anymore.
  If that's the case, why would they accept our packages in the past 24 hours from ******* to deliver or lose or have it stolen?
  
  We don't have any issue with The ************* Postal Service.
  We don't have any issue with U.P.S.
  We don't have any issue with D.H.L.
  
  Every issue is ALWAYS WITH FED EX.
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a **************** office contracted with FedEx, and have had numerous issues trying to get a response from either customer service or from our "Government Billing Representative" that we are told me must go through. We have received countless notices that we have late invoices or our account is past-due, however most of the time this is inaccurate. Even worse there are a few invoices that we have record of them either receiving AND CASHING those checks or having the funds revoked by the ********** of ******* from FedEx. Either way we paid them and FedEx will not respond. Within the nearly 6 months long battle to get a proper response from FedEx, there has still been no proper resolution. Our representative ********************* just does not respond. If we get a response it has been a very unprofessional response from some general inbox belonging to FedEx that they need to CC another email, and then that email responds that they are not the correct email to handle this. I have issued numerous emails and phone calls, and requested assistance from many avenues. I have even recently last week filed a complaint officially with FedEx to get assistance, and still nothing. I have attached just two examples of the many attempts I have made to get help.This is extremely unacceptable. I would take our business elsewhere if it were most feasible due to the contracted agreements as a State office.

  Customer Answer

  Date: 06/28/2023

  What do you mean there is insufficient evidence?  Consumer did not provide sufficient information (FedEx tracking number) or other information in order to process complaint.  I provided examples, and there is no one tracking number as this is an ongoing issue with over 5 tracking numbers.  I provided all I had in the general and ongoing over months statements.  

   

  My official complaint number with them is C-****** which I have not have a response from FedEx about yet.  Please reopen my complaint or you need to provide more details as to what I need to provide other than one very broad statement.

   

  Thank you.

  Customer Answer

  Date: 07/05/2023

  I understand you may need a tracking number, but this is for many issues and customer service as a whole.  How can I submit a complaint about the ability to not get help from FedEx?  I am not sure what a tracking number will do for the complaint I have filed itself.  Is there any other route to take?  I have given our official complaint number from FedEx. 

   

  Here is ONE tracking number from ONE issue we are having: 

  Number: 6901855752 

  Issue:  FedEx cashed a check and said they had not received the payment.  I kept getting Past Due statements even though we paid the bill.  I tried to reach out to customer service many times to get help without any assistance.  End up finding out that they need to have us bill separate addresses for freight vs mail, despite not being told that by our customer service reps.  FedEx corporation still cashed out check for this invoice and it took months to get assistance and to find out where our money went.

  

  Business Response

  Date: 07/11/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  billing on your account. The manager in Revenue Services called you on 

  July 7, 2023, and left a voice message with their contact information.  Can you

  please call them to discuss further.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a small package to ship from my home to ********, Fedex agent inspected package and charge me $176.20 for overnight delivery and I paid and package was sent. The next morning I found package on top of my mailbox.(the shipper) When I call Fedex to ask why they said package was not properly packaged. This is a scam to me, I was charged $176.20 for a package that was inspected and approved to ship. I called FedEx over 20 times in the last 2 weeks, nobody seems to be able to help or take responsibility for their fault. All I'm asking is to have my $176.20 back on my debit account. Nobody had contact me to resolve this issue. I'm 82 years old and I was trying to send my son a gift. That's part of my pention money. This Fedex office is a scam. THe Manager, ***** kept misleading me with information about status on my claim.

  

  Business Response

  Date: 06/29/2023

  Dear ***************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.  
  
  As a gesture of goodwill, credit of $176.20 has been applied to the shipment on FedEx tracking number 398968776491.  
   
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  Respectfully  
  
  FedEx  

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my apple watch back to apple for repair. They mailed it back to me via Fedex. Fedex claims to have made multiple attempts to deliver my package but never left a slip saying they were there. Attempted to right the problem with Apple over the phone- conference called in Fedex and was told my package would be delivered the following day. I took off work and waited- fedex never came. I call Apple that day and they reached out to fedex who said my watch was at their warehouse for pickup - it was too late in the day to pick up (1 hour away). Why did the website say Out for Delivery and I stay home when it was at the warehouse the entire time? They kept my package through the weekend then said out for delivery again on Monday and my husband took off work - no attempt made by fedex. Now on the phone with Apple again - my package update now says Pending. Apple says they cant help me until Fedex responds to their claim. I have attempted to call Fedex my self but cannot get anyone on the line to help- I am simply processed through their voice mail system. At this point I'm convinced my package is lost or stolen and neither company will help me. They both claim to be waiting on the other. Tracking #************.

  

  Business Response

  Date: 06/23/2023

  
  Dear *************************,  
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************.  Tracking data reflects that shipment tracking number ************ was returned to the shipper under tracking number ************ and received on June 23, 2023 at 9:39 a.m.  As we discussed, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  We certainly regret any inconvenience you have encountered.  
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dumped our package down at the bottom of the driveway by the road.

  Customer Answer

  Date: 06/20/2023

  Tracking #: 653247086514

  

  Business Response

  Date: 07/05/2023

  Dear *****************: 

  Your report to the Better Business Bureau was received.
   
  Our records show that tracking number ************ was delivered at 4:04 p.m. on June 19, 2023.  We are very concerned to learn of your dissatisfaction with the handling of the shipments released to your address of ************************************************************* 37743.  
  
  Per an email from you the contractor visited you to addressed this issue, and hopefully resolved it.  Names and contact information for local management was left several times on your voicemail should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx 

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20209331
  
  I am rejecting this response because: Good idea / bad idea - Sending our packages on a smaller truck to the back door porch is a wonderful idea so some drivers cannot make excuses for not wanting to deliver. Bad idea is for some reason they are stuck on Wednesdays for our deliveries. If they get our packages on Thursday or Wednesday after the truck is out, our packages will have to be bounced around the warehouse for 7-8 days waiting for the following Wednesday. We have experienced what a week has done to our dog food before. It bounced around from the warehouse to truck back to the warehouse back to the truck back to the warehouse for 8 days one time and what was dog food was now crumbs and powder. Why can't they get Wednesdays out of their heads and whenever they get packages for us, immediately an alarm goes off, aha, we need to put these packages on the smaller truck. And of course, fill the truck with other deliveries in our area to make it mission effective and not just a special delivery for us.  
  
  Sincerely,
  
  *****************

  Date Sent: 7/5/2023 1:06:18 PM
  What about perishables - Insulin, ***** Steaks, medicine, meats. They need immediate delivery. When they left the ***** steaks by the road in the heat the other day the ice was already melted and the meats thawing. And that brings us back to square one, if they are going to have to put perishables on a truck for immediate delivery, why can't all the other stuff be treated the same way? If they cannot do same day deliveries when they get our packages, we are waiting for disaster. 

   

  Customer Answer

  Date: 07/05/2023

  What about perishables - Insulin, Omaha Steaks, medicine, meats. They need immediate delivery. When they left the Omaha steaks by the road in the heat the other day the ice was already melted and the meats thawing. And that brings us back to square one, if they are going to have to put perishables on a truck for immediate delivery, why can't all the other stuff be treated the same way? If they cannot do same day deliveries when they get our packages, we are waiting for disaster. 

  

  Business Response

  Date: 07/07/2023

  Dear *****************: 

  Your report to the Better Business Bureau was received.
   
  Names and contact information for local management was left on your voicemail should you have a need to contact management in the future to address these concerns.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 07/07/2023

  Why can't they answer my questions:  From the Consumer on Wednesday, July 5, 2023
   
  Complaint: 20209331
  
  I am rejecting this response because: Good idea / bad idea - Sending our packages on a smaller truck to the back door porch is a wonderful idea so some drivers cannot make excuses for not wanting to deliver. Bad idea is for some reason they are stuck on Wednesdays for our deliveries. If they get our packages on Thursday or Wednesday after the truck is out, our packages will have to be bounced around the warehouse for 7-8 days waiting for the following Wednesday. We have experienced what a week has done to our dog food before. It bounced around from the warehouse to truck back to the warehouse back to the truck back to the warehouse for 8 days one time and what was dog food was now crumbs and powder. Why can't they get Wednesdays out of their heads and whenever they get packages for us, immediately an alarm goes off, aha, we need to put these packages on the smaller truck. And of course, fill the truck with other deliveries in our area to make it mission effective and not just a special delivery for us.  
  
  Sincerely,
  
  *****************
  Date Sent: 7/5/2023 1:06:18 PM
  What about perishables - Insulin, ***** Steaks, medicine, meats. They need immediate delivery. When they left the ***** steaks by the road in the heat the other day the ice was already melted and the meats thawing. And that brings us back to square one, if they are going to have to put perishables on a truck for immediate delivery, why can't all the other stuff be treated the same way? If they cannot do same day deliveries when they get our packages, we are waiting for disaster. 
  
  From the Consumer on Wednesday, July 5, 2023
  What about perishables - Insulin, ***** Steaks, medicine, meats. They need immediate delivery. When they left the ***** steaks by the road in the heat the other day the ice was already melted and the meats thawing. And that brings us back to square one, if they are going to have to put perishables on a truck for immediate delivery, why can't all the other stuff be treated the same way? If they cannot do same day deliveries when they get our packages, we are waiting for disaster. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got designer dress for my sister from ***** for her baby gender reveal part. I have dropped 23 lbs of package at ************, ******* fedex office. After few days my sister received a call from fedex saying that her shipment is lost and asked to file a claim. Again I have called customer support and they said the item in transit, after 2days I have called them and they said item is lost and file a claim online. I have filed a claim online and I need to follow up multiple times because they don't have correct turn around time. Later on many follow *** with the customer support they have raised a complaint again with ground staff and confirmed package is lost and claim will approved in 1day, next day I have called them and they said the claim is approved and I said I didn't received any email and I asked for email. Next day I have received email stating my claim got approved for $100 I was surprised the claim amount is $5155.00 + shipping fees. Again I have called multiple times and they never transfer to supervisor even i have asked multiple times.

  

  Business Response

  Date: 06/25/2023

  Dear Customer;

  FedEx Ground Shipment #************ 

  Your BBB Case #******** has been escalated to ******************** for additional review. 

  Please forward me a full description and photo, if possible, of the item that was shipped so I can do an extensive search.  

  Once I complete my search, I will provide you with an updated status/resolution.

  Thank you in advance.

  Hope I / ******************** / FedEx Ground ***************** / *************************************************

  Customer Answer

  Date: 06/25/2023

  I have bought designer dresses for my sister baby gender reveal party from ***** and I have attached the description of the items, again attaching the same for your reference.

  Customer Answer

  Date: 06/25/2023

   
  Complaint: 20209224
  
  I am rejecting this response because:
  

   

  As per response from the Fedex. I have attached the description of the items. I have got designer dresses from ***** for my sister baby gender reveal party and additionally your customer support is very worst they never transfer the call to manager even after customer request and they spoke very rude to us.
  

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/03/2023

  Good afternoon,

  We recently asked that you provide a descriptin and photos of the dress so that we can conduct a complete and thorough search for this package. Please provide that information or the claim will remain in its current resolution status. Please assist us by providing the required informaton.

  Thank you,

  **************** | ******************** | FedEx 

   

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20209224
  
  I am rejecting this response because:

  I have attached the available pictures of the dresses and Invoice of purchase
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20209224
  
  Date Sent: 7/3/2023 4:20:09 PM
   
  Complaint: 20209224
  
  I am rejecting this response because:
  
  I have attached the available pictures of the dresses and Invoice of purchase
  
  Sincerely,
  
  *******************************
  
  

  

  Business Response

  Date: 07/18/2023

  Dear Customer;

  FedEx Ground Shipment #************

  Thank you for providing the photos.

  Your claim has been reopened and is being reprocessed accordingly and once the review has been finalized you will be provided with the updated resolution. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims / *************************************************

   

   

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20209224
  
  I am rejecting this response because:

  I never get a proper response from fedex, your customer care representatives are very rude. I have already attached the invoice. Please check and process my claim. I want to know the turn around time.

  You may email me at *********************
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20209224
  
  I am rejecting this response because: Complaint: 20209224
  
  I am rejecting this response because:
  
  I never get a proper response from fedex, your customer care representatives are very rude. I have already attached the invoice. Please check and process my claim. I want to know the turn around time.
  
  You may email me at *********************
  
  Sincerely,
  
  *******************************
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/31/2023

  July 31, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your claim is still under review, and we can communicate directly with each other via my direct email *************************************************.

  I apologize and assure you that your claim is being taken seriously.  

  Thank you 

  Hope I / FedEx ******************** / FedEx Ground ***************** / *************************************************

   

   

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20209224
  
  I am rejecting this response because:

  Fedex is not providing TAT. I've contacted fedex customer care, even they don't have any clarity about the claim or TAT.

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/21/2023

  Dear BBB,

   

  Fedex guys are so rude to customers they are just lying the things. They dont have proper team and TAT for complaints. 

  

  Business Response

  Date: 08/23/2023

  August 23, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  This will be the final response regarding your BBB Case #********.

  As it has been communicated previously, your claim has been reviewed and extensive searches have been done on this package.  Unfortunately, the shipment has not been located and at the time was tendered for shipping a higher value was not assessed.  The payment of $178.10 is being maintained per FedEx's Terms and Conditions our liability payment for the merchandise is limited to $100 per shipment when a Declared Value is not done at the time of shipping.  Our records indicate the freight amount you were billed was $78.10 and that is that amount that was paid.  

  Again, on behalf of FedEx Management, I apologize.

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/18 and 6/19 towards the end of the day the FedEx driver put in that he made an attempt and nobody was home. There were zero attempts made. I was home both days and awaiting this package. I contacted FedEx and was told there was nothing they could do including resetting the number of attempts made. So I was told that they will attempt tomorrow and then send back the package because it's three attempts but it's actually the first attempt because the person who indicated two attempts were made was lying. The customer service I was given was horrible. There was only a recording and I was unable to speak to a person on the phone. And speaking to somebody on ******* they just reiterated that they will try again tomorrow and didn't acknowledge that the last two attempts that were claim to be made did not actually happen. They refuse to redirect my package to a pickup location nearby because the sender sent it economy. They refused to do anything to enable me to get this package or to correct the mistake that claimed that two attempts for delivery had been made. The tracking number of the package is ************.

  

  Business Response

  Date: 06/22/2023

  Dear ***********************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.?Our records indicate the shipment on tracking number ************ was delivered at 2:57 p.m. on June 20, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  
  Respectfully, 
  
  
  FedEx 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear H363137****38313831H,I am writing to file a complaint against FedEx regarding the mishandling of my laptop shipment to *****, resulting in theft, damage to the laptop case, and subsequent financial loss. On 10/29/2022, I shipped a laptop to ***** through FedEx, with $950 insurance coverage. I followed all the necessary procedures, including using a FedEx box provided in-store, to ensure proper packaging and protection of the laptop. The laptop was in perfect condition.Regrettably, the package took almost 2 months until 11/25/2022, that the recipient received it. Upon opening the package, it became evident that the laptop had been mishandled during transit. The laptop case was broken, as clearly depicted in the attached pictures, and to our shock, the internal memory components had been stolen. The thief had even re-sealed the box to make it appear undisturbed.The repercussions of this mishandling and theft have been dire. The reason that I returned this laptop to my previous employer, Arm China, is because of a layoff situation. However, because of the missing components and the broken case caused by FedEx's employees, Arm China has deducted my salary to cover the repair expenses. This has created significant financial hardship for **** have made attempts to address this issue with FedEx by filing a claim, the case number C-********. However, they have failed to acknowledge their responsibility and have not provided any meaningful resolution or compensation for the damages and losses incurred.So I request the immediate reimbursement for the cost of the stolen internal memories and the repair of the broken laptop case, as required by Arm China, totaling $510, which is the deduction of my salary by Arm China.I'm attaching the photos of the damaged laptop case, for your reference.FedEx must be held accountable for the misconduct of its employees and the subsequent financial loss and distress inflicted upon me.My tracking # is: **** **** 3924.Thank you.*****

  

  Business Response

  Date: 06/22/2023

  Dear *******************:

  We have received and processed your claim request on tracking number ************. Unfortunately, upon completing our investigation we must respectfully decline your claim. 
  

  We have no evidence that this shipment was mishandled while in our possession. 

  If you have any questions, please consult ***************************************************************************************** resources for support. 
  

  We regret any inconvenience this issue has caused, and hope to be given the opportunity to better serve your future shipping needs.

  Respectfully,

  FedEx

   

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20208345
  
  I am rejecting this response because:

  They didn't do anything to their misconduct(stealing the internal components and breaking the case of the laptop) on shipping my laptop to *****.

  Because the theft re-sealed the packaging box after stealing the memories, they keep saying "We have no evidence that this shipment was mishandled while in our possession", which is unacceptable. I have already submitted the photos showing the case is broken, which was taken immediately once the package was delivered.

  Think about if you were a customer shipping your laptop, would you be happy if the internal components were stolen by a Fedex's employee? My salary was deducted by the company who received this laptop, for the repair.   
  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/05/2023

  Dear *******************:

  FedEx stands by the claim denial. Per our FedEx Service Guide FedEx will not liable for loss, damage, delay, shortage, mis-delivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions,  mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts of omissions of public authorities (including customs and health officials) with actual or apparent authority. 

  We hope that we will have future opportunities to serve you more favorably.     
  
  Respectfully,   
  
  FedEx   
  
  

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex ground Tracking number ************ Was marked as delivered and picture taken as prove however the picture does not show the bjs box but rather a few ******* boxes. The items from bjs were never received and bjs and fedex refuse to do anything about it. Theres an ongoing issue of package contents and packages being stolen by fedex but no one seems to want to do anything about it. I have plenty of documentation of boxes that came missing all its contents or most of it that I would be happy to share. Fedex claims theres an ongoing investigation but the head of security has not responded to anyone.

  

  Business Response

  Date: 06/30/2023

  Dear Customer:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 615823008069.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20208335
  
  I am rejecting this response because:
  The shipper was also unwilling to do anything and as a result of it showing delivered my financial institution wont rule in my favor. Even though fedex very well knows that this is a serious issue and a federal crime going on under their nose in my area 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/05/2023

  Dear Customer:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 615823008069.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx