Business Profile

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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,722 total complaints in the last 3 years.
5,322 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/12/23, I had order medications that was scheduled to be shipped from ******** to **********. The packaged envelope was going to be shipped via Fed Ex, tracking #************. I paid for a 2-3 day delivery, meaning that the package was scheduled to be delivered here to my residence in ********** by no later than 6/15/23. I placed a hold to pick up the package at a FedEx facility in **************, **, but my package has been on hold in *******, ** since 6/14/23. I have called twice about my package. The second time FedEx opened a case, but on 6/22/23 they determined that the package "was delivered." My package was never delivered because, according to the online tracking as of 6/22/23, the package is still in *******, **, with a status of "on time." This package is 1.5 weeks late, and FedEx continues to insist that either the package is "on time" or it's "been delivered," but neither is the case. If FedEx cannot deliver the package or admit they even lost the package, then financial restitution (estimated $475) should be the final answer, since I entrusted FedEx to deliver my order to a designated drop off location in **************, ** in a timely, agree upon (by payment) arrangement.
Customer Answer
Date: 06/24/2023
FedEx Tracking Information as of early morning 6/24/2023.
Customer Answer
Date: 06/27/2023
This is the conclusion from FedEx after I filed a complaint with them. The message states that my package was delivered, but I still have not received my package nor has it arrived at the arranged FedEx holding facility in **************, **. This is for FedEx tracking number 101432021552.
Business Response
Date: 06/28/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment tracking number ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. As we discussed, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:06/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a repeat issue. I am a dental laboratory specializing in implant work, so each of these shipments involve a live patient that is awaiting implant work and of course now can't get it in time because FEDEX has become a fraud. I was supposed to receive a shipment coming from the US yesterday, tracked it online and it was due by end of day. So,After 5PM i contacted FEDEX to make sure that this delivery would still be made. I was repeatedly assured that it would be delivered. Today it shows as delayed and STILL IN THE US, delivery now scheduled not even today but further delayed. So, as usual, FEDEX lied about everything. Then I called into customer service and tried to get answers, but an automatic service told me that I had already called about this and nothing had changed, I could not speak with a live agent, I was denied new information, the calll was automatically terminated by >FEDEX. I tried again and could not get anywhere, obviously FEDEX had locked this into their do not answer category, refusing any information.So, now FEDEX does not just lie about everything, they also refuse to answer questions and have a robot tell you to get lost. It is a very sophisticated system and no matter how you try and get information it always tells you to go away. Over the last couple of years this has happened to my shipments more and more frequently and it is very obvious that FEDEX has adopted new business policies that are based on dishonesty, untrustworthyness, deception and lies. Meanwhile they are still charging you Covid surcharge rates but now instead of delivering overnight, they take several days or more than a week, so, in effect, they rip you off on the fees and then they take 3 to 10 times as long to deliver. Great business model, if I tried that with my customers I would be bankrupt.
Customer Answer
Date: 06/28/2023
As is usual with FEDEX, I still have not received my shipment. It is now 7 days overdue.Nothing but lies and incompetence so far.As usual.
Even the incredibly unreliable and dishonest people at FEDEX should have been able to deliver this by now. This company needs to go bankrupt or have a class action lawsuit brought against them, they are destroying my business
Business Response
Date: 06/30/2023
Dear *******************:

This is in response to the your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment traveling on package tracking number ************ was released by Customs and delivered on 6-30-2023 at 3:44 p.m.

We understand your concerns regarding the delay in transporting and processing clearance with Customs for this package, and deeply regret the difficulties you encountered while calling our toll-free number. Please understand that any shipment crossing an international border is subject to clearance by the local government and may incur delays.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 06/30/2023

Complaint: 20223307

I am rejecting this response because:
It's just BS and platitudes.
This shipment was on hold in ******* for 10 days. I am fully aware of customs hold procedures, but 10 days is just sheer and utter incompetence and unreliability by Fedex.On top of that I got lied to repeatedly by every single Fedex employee I had to deal with and if I had not wasted countless hours trying to communicate with Fedex I still would not have received this.
While all these lies and incompetence are being brought forward to me like I am some s****** who has never done this before ( 20 years and counting) Fedex completely ignores the fact that this shipment is governed under the ***** / USMCA agreement: All dental shipments between the ** and ****** do not have to go through hold / inspection procedures.
It is extremely obvious that the current generation of Fedex employees is incompetent and clueless and has ZERO regard for the damage they are causing to ******** businesses

Sincerely,

*************** Mdtlab
Business Response
Date: 07/06/2023
Dear *******************:

This is in response to your rebuttal addressed to the Better Business Bureau.

Re: 2314s31041027056 (772490653085)

The shipment arrived at TORO Gateway on June 22, 2023. Shipment deemed as OGD ***************** Department). FedEx Trade Network broker team member email GAA to customer *************** to fill out and send back. *** team member needed a correct Business Number to submit to CBSA for release. The shipment was released on June 29, 2023, with transaction number BR# ************.

To prevent future delay all dental products will require a broker clearance into ****** as the product is OGD ***************** Department).

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:06/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/19, I was expecting a delivered package ending in ****. I witnessed the driver at the locker systems provided by Amazon, and proceeded to my apartment to wait for the delivery. Instead of this, the personnel cut the zipties of the package and seperate them into 2 different lockers (visibly showing damage to the boxes due to fitting them in the locker). I (myself) had to carry the two packages (somehow) upstairs. I filed a complaint on 6/19 for not following instructions per the Fedex app and the instructions on the locker (To deliver packages that are bulky directly to units). I then received a call from ***** on 6/22 stating they will follow instructions in the future and deliver items to the door as expected. When telling ***** that they cut the zipties of the order and split it into 2, she had mentioned that they were following protocol and expected me (myself) to carry the 43lb combined 2 packages (Since they seperated it). I had mentioned that this is clearly against the *** and if someone was mobility impaired that they would not be able to carry these packages.
Business Response
Date: 07/10/2023
Dear ***************************** :

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of **********************************
******, ** 98405.

Per our conversation local management has contacted you and addressed this issue. Names and contact information for lhave been provided to you should you have a need to contact management in the future.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:06/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $212 to have a package shipped from ************* to georgia. I paid extra to have it guaranteed to be delivered before 10:30 a.m. the package was finally delivered after 7:00 p.m. in the evening. FedEx is refusing to refund my shipping costs. They are not honoring their guarantee that it should be delivered before 10:30 a.m. according to the tracking my package was on the truck out for delivery at 8:30 a.m. in the morning and again it was a delivery till 7:00 p.m. in the evening. I would like them to honor their guarantee and refund my $212.86
Customer Answer
Date: 06/23/2023
FYI the weather was fine that day and according to FedEx my package was on the truck in ********* ******* at around 8:30 a.m.. so, there was no weather related delay. Also, since the package was on the truck at around 8:30 in the morning in the same town where the package was to be delivered there would be no reasonable excuse for FedEx to not have delivered the package by 10:30 as promised and as I paid for.
Business Response
Date: 06/27/2023
Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience in regards to this shipment for delivery. Our records indicate there was a service delay due to weather therefore, under FedEx's terms & conditions of carriage we assume no such liability of a claim. If you are still seeking refund on shipping charges, please contact our revenue service department at ************** for further assistance.
Customer Answer
Date: 06/27/2023

Complaint: 20221882

I am rejecting this response because:
There was no weather related delay. The weather was fine out that day. According to your own records the package was on the truck out for delivery at 8:30 a.m. in the same town that the package was to be delivered to. It was not raining the weather was clear and the package was on the truck at 8:30 a.m. it took till 7:00 p.m. that night for it to be delivered. There is no reason why it should not have been delivered before 10:30 as promised. You are not telling the truth the delay was on your part for some other reason. It is not my responsibility if you have trouble with your shipping that is what the guarantee is about. Again there was absolutely no weather related issue that day and my package was on the truck at 8:30 a.m. there's absolutely no reason why it shouldn't have been delivered as promised and as paid for by 10:30 a.m.

Sincerely,

*********************
Business Response
Date: 07/05/2023
Please contact FedEx *************** regarding a credit of the transportation charges. That phone number is ************ and reference your tracking number.
Customer Answer
Date: 07/05/2023
I called the revenue department as the FedEx note said and thier response is that will not refund my money for shipping or the $72 contents of my package so they are not going to honor thier response.
Customer Answer
Date: 07/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
****************************
********, ** 02190

Customer Answer
Date: 07/05/2023
I did call the revenue department as FedEx had noted. They responded that they would not refund my shipping charges of $212 and change and then transferred me over to the claims department who said the claim was denied. So unfortunately they are not honoring their agreement to refund me my costs. The claim department said they could review the claim again but it would take 10 to 15 business days. I told them that they had promised through the Better Business Bureau to refund my shipping charges but again they are not honoring that agreement. Where do I go from here?
Customer Answer
Date: 07/06/2023

From the CONSUMER:
Sent 7/5/2023 3:07:27 PM
I did call the revenue department as FedEx had noted. They responded that they would not refund my shipping charges of $212 and change and then transferred me over to the claims department who said the claim was denied. So unfortunately they are not honoring their agreement to refund me my costs. The claim department said they could review the claim again but it would take 10 to 15 business days. I told them that they had promised through the Better Business Bureau to refund my shipping charges but again they are not honoring that agreement. Where do I go from here?
Business Response
Date: 07/26/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your concerns regarding the package delivery, and as a gesture of goodwill, the transportation charges associated with FedEx tracking number ************ have been credited to the original payment method.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedEx
Initial Complaint
Date:06/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED A PACKAGE THROUGH ***** FABRICS THEY SENT IT THROUGH FEDEX. FEDEX HAS BEEN DELIVERING MY PACKAGES TO SOMEONE ELSE APARTMENT. THEY TELL ME TO CONTACT THE SHIPPER. MY ORDER WAS SENT OUT AGAIN AND THEY DELIVERED IT TO THE WRONG ADDRESS AGAIN. THEIR DRIVERS ARE LAZY. MOST TIMES MY PACKAGES COME THROUGH THEM THEY DELIVER TO THE WRONG ADDRESS. PACKAGES FROM POPPIN POPCORN, ****************** AND ******** Tracking numbers for packages *********** ************ ************ ************
Business Response
Date: 06/27/2023
Dear ***************************,

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking numbers 39894956649. ************. ************. 395578561597.
Our local manager has contacted you and addressed this issue and also provided you with their local number in the event you have future issues that need to be addressed.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package was schedule to be delivered to me on 6/17/2023. I live in an apartment community that has parcel lockers the service entrance is always open for deliveries. FedEx did not attempt to deliver my package instead they marked my package as attempted delivery but the business was closed. I have spoken to a couple representatives none have been helpful. They advise that the package would be shipped the next business day yet there is no movement on the package. The have opened a case and advised someone would call me back why has not happened. I simply want my package delivered of returned to the center so that it can be resent to me. Tracking number is ************.
Customer Answer
Date: 07/03/2023
On 6/23/2023 I got a call from ***** with FedEx she said she was calling in reference to my complaint with the Better Business Bureau and a missing shipment and to give her a a call. I called back and was advised that she had to leave early. The person took my name and number and advised that ***** would call me the next business day. Which she did not. I called her on Tuesday 6/27/2023. ***** advised that while the shipment was marked as attempted delivery that it was likely marked by accident and that she was still researching the package. I asked what the turn around time was for the process she advised that there is not a time frame set in place and that each case is different. ***** left me a message on Friday 6/30/2020 advising that she is still researching and to call her if I had any questions. It is now 7/3/2023. I do not have a resolution and the tracking number is in the same status.
UPDATED DELIVERY
Pending
Initially expected: Tuesday, 6/20/2023
DELAYED
DELIVERY STATUS
Delivery exception
TRACKING ID
************
FROM
*******, ** **
Label Created
6/14/2023 2:13 PM
PACKAGE RECEIVED BY FEDEX
************, **
6/14/2023 12:00 AM
IN TRANSIT
**************, **
6/17/2023 6:25 PM
OUT FOR DELIVERY
TO
******, ** **
Updated Delivery
Pending
Initially Expected
Tuesday, 6/20/2023
Customer Not Available or Business Closed
Recommended action: Delivery will be re-attempted the next business day.

We made a delivery attempt: 06/17/2023 06:25 PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s).
Business Response
Date: 07/10/2023
Dear ***********************:

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced because of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/10/2023

Complaint: 20219613

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:06/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25,2023 my mail was shipped over night and stolen At FedEx store in ********* Boston post road I was given a $200 for the insurance package On May 11,2023 I mail an package to the same address I took out a $2,000 insurance And I payed for my package be delivered on may 16,2023 However the package was overnighted to may 12,2023 I never paid for overnight This package was stolen And not delivered However when I went to the police department and file a report This package was found at a different address ****** ave And tamper with I would like an Investigation At your orange ** A PB person Tamper with my package Open *************** documents That was in my package
Customer Answer
Date: 06/22/2023
My mail was tamper with
and was missing
*************** medical records SD card was shared publicly after it was stolen
And was not delivered
CD
of my medical records was shared publicly
Business Response
Date: 07/11/2023
Dear ************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 395053999870. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:06/22/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
None of my Fedex tracking numbers work. Often Fedex deliver to the wrong address in our condo complex. We contacted Fedex many times but they don't care and will not fix the problem.
Customer Answer
Date: 06/22/2023
Fedex Tracking for this order: 74899988984038835245
After filing the compliant with the BBB. I notified Fedex of this complaint I filed and they immediately restored full access to all my tracking numbers on Fedex. My concerned is this will not be permanent or lasting change. Our entire condo complex have problems with Fedex deliveries and our concerns have gone unheard by our local Fedex. Fedex Headquarters need to look into the local Fedex managements here in *******, ******. Through my observations the Fedex manager here hire people who are not qualified for the job than proceed to protect them when they intentionally deliver packages to the wrong address repeatedly often (weekly or monthly). Management and drivers need to be replaced with competent people. With this many delivered to the wrong address I believe this is done intentionally.
Customer Answer
Date: 06/22/2023
My husband and I have both called local Fedex customer service with no help. They are all in it together the manager, customer service reps, and drivers. We highly encourage Fedex Cooperation to investigate Fedex that make deliveries to *******, ******. Especially to our condo complex, at the ************ in ******* ******.
Customer Answer
Date: 06/22/2023
Here's the latest example of our package delivered to the wrong address. Please see attachment. Please note in the picture this is not our floor mat and not our door. This is not the correct address. Please look back over 6 months and compare all the pictures. Many were blurry and the wrong address. When we first moved here in November -December 2022. Fedex would leave a tall pile of packages in-front of Unit 403A. We often have to take packages down to other units. The delivery person leave other units packages at our door. One time my husband took down a heavy bed mattress down that belong to a different address. The Fedex who deliver to *******, ****** is all protecting their co-workers and manager. They are encouraging criminal behavior by purposely delivering to the wrong address over and over again. Nobody is held accountable. Nothing get fixed. Please help!
Business Response
Date: 06/28/2023
Dear *******************

This is in response to your inquiry addressed to the Better Business Bureau.
?

Our records indicate the shipment on tracking number ******************** was delivered at 5:48 p.m. on June 21, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

?

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

?

Respectfully,

?

FedEx
Customer Answer
Date: 06/28/2023

Complaint: 20219430

I am rejecting this response because:
Fedex did not address the problem. They did not even read my concerns. Fedex replied with something completely unrelated. We need an investigation into Fedex in our area who makes deliveries to our condo complex in *******, ******. Please look through all the past tracking to see how many packages were delivered to the wrong address in our condo complex. I spoke with others in our building with the same issues.

Sincerely,

*******************
Business Response
Date: 06/30/2023
Dear *******************

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding deliveries to your complex have been brought to the attention of local management responsible for our operations who will complete an internal review. However, our records indicate your shipment on tracking number ******************** was delivered at 5:48 p.m. on June 21, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 07/03/2023
Tracking # 780512010553 and 780529442555 expected to be deliver on Monday July 3rd. Did not arrive today.
Customer Answer
Date: 07/03/2023
Dear Fedex,
Thank you for opening an investigation into the deliveries made to our condo complex. Please look into the past tracking to find all the packages that were delivered to the wrong address or late. Look for the blurry pictures and packages delivered to the wrong door over and over again. They would often pile packages in front of Unit 403A door in **** Abbey *** Look for the picture proofs. Look at all the complaints. People complain for a reason. We were unheard and ignored. Please update me with the results of the finding and what's done to fix the problem.
Customer Answer
Date: 07/03/2023

Complaint: 20219430

I am rejecting this response because:
I'm waiting for the results of the investigation and for the problem to be addressed and fixed.

Sincerely,

*******************
Customer Answer
Date: 07/03/2023
Dear Fedex,
Please look back into the tracking as far back as 2-3 years. One of the person in our condo complex live in a work/live studio for over 2 years and she been dealing with issues with Fedex deliveries. Please help us.
Customer Answer
Date: 07/03/2023
Dear Fedex,
After submitting this complaint. The tracking # 780529442555 and 780512010553 arrived around 8pm on July 3rd. Thank you for making the deliveries.
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex claims to have made delivery of my purchase from best buy, you can clearly see from the pictures I have attached that the delivery was not made to my home. I have spoken to multiple people from FedEx and best buy and was told that nothing could be done because the delivery was made to the correct address. The cooler was my father's day gift to myself, I am a single father with limited resources and I am now with no cooler and no money. Please help me, I do not know what else I can do.
Business Response
Date: 06/28/2023
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 10:03 a.m. on June 17th, 2023. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 06/28/2023

Complaint: 20219115

I am rejecting this response because: from the beginning fedex treated me like I was the person who stole the package, they wouldn't listen to my explanation and did not care about my concerns.

Sincerely,

*************************
Business Response
Date: 06/29/2023
Dear *****,

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

Respectfully,
Fedex
Customer Answer
Date: 06/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
**************************************
***************, ** 33409
Initial Complaint
Date:06/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx refuses to deliver my VA prescriptions because it's a gated apartment complex. At least that's what they told me. Thing is they deliver here ALL the time. Also tracking for my priority ************************************************* *********, at the warehouse where it was dumped. I live in *******. Had they actually tried to deliver it the failure delivery would be geotagged in *******. They never bothered and never called me for access. I was home the entire time AND I have a Ring camera that doesn't have an attempted delivery anywhere on it. VA prescription shipments are notorious for being stolen by drivers either for their own use or for sale. They scan it and pretend it was a failed delivery so they take it for themselves. They know I can't pick it up every month and their refusal to deliver on time will ruin my treatment course. Why would I waste my time going to the VA the first week of the month for my refrigerated medications, then to a fedex warehouse two weeks later? The whole point of shipping it is so I don't have to make multiple trips. Fedex hates veterans, simple as that. There is ZERO accountability. This is a very large complex and even if it was true and they didn't have access all they would have to is wait there for a while and the gate would open. I'm talking in minutes. There are more than 300 units in this complex. The solution is to cancel the prescription and forget about treatment, Veterans are not people and our deliveries are a waste of time,
Customer Answer
Date: 06/22/2023
Tracking number: 780113320250
I called customer service and they didn't answer any of my questions. The lady who answered the phone initially was extremely rude and condescending. When I asked to talk to someone who would answer my questions she asked who she should transfer me to. I asked for her manager. She transferred me to resolutions. They didn't resolve anything,
I ended up going to the shipping center in person to tell them there is no reason for there to be a "no access" note in the report. The driver can always go into the office and ask management to open the gate, or he can walk through the pedestrian entrance at the front, or even wait a few minutes for someone to open the gate. It's a large complex and while it is gated it is extremely easy for delivery people to enter. There is NO excuse. Also my package was VERY obviously marked perishable from the VA. I'm pretty sure he would recognize it as urgent medication (considering how delivery people have a way of stealing or medications). I want to know WHY the driver refused to enter. I don't want any "we will talk to him and investigate further." The manager at the shipping center already said that and it means NOTHING, I want an explanation, not a dismissive cop out.
Business Response
Date: 07/20/2023
Dear Garak Clibborn:

This is in response to your inquiry addressed to the Better Business Bureau.
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As we discussed, the appropriate management has been notified of your concerns regarding the handling of the deliveries at your address.
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Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
?
Respectfully,

FedEx

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