Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refused a package on 6/2 and it is still not returned to the sender. Can you take a look at 399127280680?The issue is that it won't be delivered on the next day. I am getting the same email for over 3 weeks that the package will be delivered the next day and it never moves and keeps sitting at your **************.Your package tracking team did nothing when I got the issue escalated.Customer Answer
Date: 07/03/2023
The tracking number is there in the complaint.
Business Response
Date: 07/07/2023
Dear Rohit,
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate your package was undeliverable, and therefore, was returned to the shipper on tracking number ************. It delivered back to the shipper on July 6th, 2023 at 9:48 a.m..
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExCustomer Answer
Date: 07/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Rohit Sud********************************, ** 98028Initial Complaint
Date:06/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/20/23, I called ********* to fill my medications which were refrigerated items. ********* shipped my medications on 6/21/23 but FedEx Home Delivery did not deliver them until 6/24/23 at 12:46 pm. By the time I opened the package, the 2 cold packs were warm and there was evidence that this package had not been in the fridge for a long time because the drug labels and the prescription bag were soaked wet due to the melting of the cold packs and then had dried out. The prescription receipt was soaked wet and torn since the ink on the receipt was faded away. This indicated to me that my refrigerated medications were left outside for a long time. There was a gap of 3 days and I was wondering where FedEx kept my refrigerated medications during these 3 days? FedEx Home delivery should not be in this type of business to deliver prescription medications especially those require refrigeration if it cannot deliver these medications on time.Customer Answer
Date: 06/26/2023
My tracking number is **** **** ****Business Response
Date: 06/30/2023
Dear *****************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 772514123940. We regret any inconvenience you experienced as a result of this situation.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer Answer
Date: 06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************************, ** 77401Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item on **** and the seller used FedEx to ship the item (in this case, a large, heavy pair of speakers - 130lbs apiece). The seller insured the speakers for their full value ($5000) with FedEx, fully packaged them in their original factory packaging (this is important), and shipped them out. He spoke with the receiving FedEx driver to ensure that they would be kept upright (the original boxes do also have visible, if faded, This Way Up markings on them), and was assured that a sticker would be put on them to ensure this.The speakers were both delivered to me upside down, and while one speaker arrived ok, the other has significant structural damage, including the top-back corners being dented in, and associated deformation and splitting of the back side of the cabinet. While the outer cardboard packaging is not punctured, the internal foam packaging that was touching these two corners has punctured through. This speaker has quite clearly not only been placed, but actually dropped from a height, on its top back corner.The seller opened a claim with FedEx (with before and after photographs of the damaged speaker and all the packaging), since they were insured, but FedEx closed it out quoting "insufficient packaging". This is very frustrating, since this is the original factory packaging that the speakers were shipped in, and is therefore clearly sufficient for them if they are not actively mishandled/dropped/crushed. The amount of force needed to cause this kind of damage to an object this heavy and solid is way beyond anything that reasonable handling could cause.The tracking number is ************.Business Response
Date: 07/01/2023
Dear *******:
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to my desk for review and response.
Per the contractual agreement we have with the shipper any dispute you have with the decision that was given to them will need to be addressed with them and they will need to contact FedEx on your behalf. Our records show that a claim was filed by the shipper on this shipment and FedEx provided the resolution to the shipper.
On behalf of FedEx Management, I apologize and assure you that your concerns have been noted and if the shipper would like to discuss them with FedEx, they may contact me directly.
Thank you
Hope I / FedEx ******************** / FedEx Ground Claims / *************************************************
Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item that was to be signed for by Fed Ex. ************ is what I have. I requested email updated and Fed Ex explained that the package will be delivered on Sunday 6/25/23 between 10:10 and 2:10pm. Fed ex you can look it up but I have screen shots as well. That is a Sunday, and a signature is required. I have been in my place since 9am today waiting for said item and to sign. Then an email popped up saying that it will be delivered by close of business?? Well, what does that mean I had to look it up. It means by 8pm so I am still waiting here with the front door open. I get an email again saying that a delivery attempt was made at this address, and it states customer not available or business closed?? I called customer service. So, I feel like this is ghost employment/delivery? Are the drivers and Fed Ex indicating that the drivers are going to the address but in fact not? Then leaving the customer to be the victim of said ghost action? On a Sunday? Not sure about anyone else, but my time is valuable and, on a Sunday, even more so. I have been at my condo since 9am. The front door is open and no knock or doorbell ring. I feel that for my time, and I also feel for the ghost delivery that I should be compensated for ******. Time and pay lost waiting for a package that Fed Ex never knocked on my door or delivered. I will take that in a **** Gift Credit Card. That behavior is shameful is Shameful!Customer Answer
Date: 06/26/2023
Thank you Fed Ex maybe your driver is not doing the job they are saying they are doing, yet again today. Due to waiting around again today. Im asking ****** for a **** Gift Card for my time and inconvenience. I would really be checking to see if the person is actually doing the job no post it on my window no knock no doorbell. Ghosting mail deliveries!Business Response
Date: 06/27/2023
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:47 a.m. on June 27th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
In regards to your request for compensation, a claim should be filed for review and consideration.
Respectfully,
FedExInitial Complaint
Date:06/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/24/23. Tracking# ************. Package again left on the side of the road exposed to the elements and high visibility for theft. Weekend driver does not deliver packages to my residence at all. Have filled multiple complaints with no resolution. I have contacted retailers for shipping refunds and to inform them of FedEx poor service and will not be doing future business with retailers as I cannot rely on getting my packages correctly delivered with FedEx.Business Response
Date: 06/30/2023
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 647463893959. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer Answer
Date: 07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************, ** 17517Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Against FedEx - Lost Suitcase and Denial of Claim TRACKING NUMBER ************ Dear Better Business Bureau,I am writing to file a formal complaint against FedEx regarding an incident that left me deeply dissatisfied and financially impacted. Despite numerous attempts to resolve the matter directly with FedEx, I have received no satisfactory resolution.On May18, I entrusted FedEx with the shipment of my 37lb suitcase, properly labeled and ready for delivery. Shockingly, instead of delivering my suitcase to the designated location, FedEx only sent the label. The other six moving boxes were successfully delivered to the front desk, making this discrepancy even more perplexing.To make matters worse, my suitcase faced multiple delays, which raised concerns about its handling and security. Upon receiving an email notification claiming my suitcase had been delivered, I discovered that only the label had arrived, not the actual suitcase. Despite providing clear photographic evidence of this, FedEx has adamantly denied my lost claim, citing the delivered label as proof of completion.This blatant disregard for customer satisfaction and refusal to acknowledge their mistake is utterly unacceptable. It is evident that FedEx's actions are in violation of their duty to provide reliable and responsible service.I kindly request your assistance in investigating this matter and ensuring appropriate actions are taken. I believe it is crucial for FedEx to be held accountable for their negligence, the loss of my suitcase, and their denial of my claim. I seek a fair resolution, including compensation for the lost items and an apology for the distress caused.Thank you for your attention to this matter. I trust in the Better Business Bureau's commitment to consumer protection and look forward to a prompt response.Sincerely,ZhiyuanBusiness Response
Date: 07/01/2023
July1,
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to my desk for review and response.
First and foremost, I apologize for the inconvenience/frustration you have encountered with this shipment. I assure you that management has reviewed the claim and is reinvestigating the case. Please give me a few days to gather some internal information before giving you an updated resolution.
Thank you
Hope I / ******************** / Ground ***************** / *************************************************
Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi - FedEx Ground Delivery has been very unhelpful in delivering packages. Below are a list of complaints:1. FedEx is unable to deliver any packages to my home address. This is unacceptable as FedEx is a company that provides delivery service!2. Fedex is unwilling to (both online customer service and in store customer service) do anything about the above issue. They are unable to correct my address or speak to a delivery driver to help deliver ANY or ALL of my packages.3. A recent example of this transaction is the following tracking number: ********************. I have asked the shipper to ship this package twice now. Once to my home which FedEx was unable to deliver and the other time to a FedEx store. The FedEx driver is unable to deliver to a FedEx store!4. Customer service both in store and online is horrendous. One is never able to connect to an actual human being to discuss the issue. The in store employees are completely clueless on the tracking of a package, especially for one that is supposed to be delivered to their store.5. I have had no FedEx deliveries to my home for over a year now! This cannot possibly be the answer. I would really appreciate someone who has the ability and wherewithal to solve problems to call me back.Business Response
Date: 07/20/2023
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number ******************** was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid extra to have my package (tracking #************) delivered within a specific timeframe 5:00 PM - 8:00 PM on 6/24/2023 so that someone would be home to receive package valued at over $500. Package was delivered at 2:11 PM when no one was home. All I want is the $5.55 I paid for scheduled delivery directly on FedEx.com to be refunded. I have spent more than 20 minutes dealing with the poor customer service line without resolution. I will also be filing fraud charges with my credit card as the service was not provided.Business Response
Date: 06/26/2023
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concernsregarding the handling of the shipment traveling on package tracking number 656146058801.
Our records indicate a proof of delivery on June 24, 2023, at 2:11 p.m., despite your request
for a evening home delivery between (5:00 p.m. - 8:00 p.m.) You can request a refund of the
CDO charge on fedex.com or email-********************************************* by noting your tracking
number in subject field, noting your card name and last 4 digits in the body of email, and
attach the transaction if applicable.
Please accept our sincere apologies for any inconvenience you have encountered. We valuethe trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,
FedExCustomer Answer
Date: 07/03/2023
Contacted the email provided, still waiting for refund 5+ days now.Customer Answer
Date: 07/10/2023
Complaint: 20234122
I am rejecting this response because: Date Sent: 7/3/2023 6:38:34 AM
Contacted the email provided, still waiting for refund 5+ days now.
Sincerely,
*********************Business Response
Date: 07/11/2023
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 656146058801.A credit of $5.55 was processed on July 5, 2023, by our Revenue Services department. We
called you and left a voice message on this date as well.
We generally advised customers to allow 5 business days for a posting to their credit card,
however that is dependent on their bank so we suggest you continue to monitor your account
activity.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,
FedExCustomer Answer
Date: 07/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************123 ******************, ** 23505Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***************** filed a complaint with the BBB #******** - due to FedEx leaving my personal property on a random heavily traveled PUBLIC road. I have had packages go missing (which they told me to have the sender replace) - accepting no responsibility - and offering no apologies or ***************** on their part- I have had packages ************* Marked Perishable all over the several boxes (for a special occasion) that were left on the same public road - that sat for days - in the elements - water soaked - a couple hit by cars or something and ended ** in the drainage ditch. - etc. Everytime I contact them directly - they are disrespectful - feed me a line - and NOTHING is done about it. I just had one left on the road Fri 6/23/23. I am expecting a delivery in the next day or so. I asked FedEx to please have the driver leave the deliveries in the Shop. I guess I will wait and see what happens. Please advise. I can't seem to get them to simply do their job. Thank you, for your time and consideration. Sincerely - ****Business Response
Date: 07/05/2023
Dear *************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
We are very concerned to learn of your dissatisfaction with the handling of your shipment. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area. Our records indicate package tracking number ************ was received on June 23, 2023 at 4:487 p.m.
Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex consistently does not deliver packages to my front door as promised. Yes, I have a locked gate, but we have given the gate code to the company. Even if the gate is open the drivers do not try to come to the house. Packages are left at a group of mailboxes, mile from my house. This is an unsecured location and thefts have occurred. Yesterday, June 23rd the package was left at my neighbors gate, even farther away. This has been going on for more than a year. In the meantime, their rival, **** manages to open the gate and deliver my packages safely to my front door.Customer Answer
Date: 06/25/2023
There are two tracking numbers related to my complaint.
654910438533 was left near my mailbox ( mile from my house) on June 24th.
641853665006 was left outside my neighbors gate on June 23rd. I received no information regarding delivery or pending delivery of this package.
Business Response
Date: 07/25/2023
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers ************, ************ and 781234591050.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/26/2023
Complaint: 20232065
I am rejecting this response because: the problem is still ongoing. While I appreciate Fed Ex speaking with their Contractor, to date it has not made any difference. I have spoken to Fed Ex and they do have th
Sincerely,e more recent tracking numbers involved.
*******************************Business Response
Date: 08/29/2023
Dear ********************
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of your previous shipments.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************************100 *******************************, ** 80439
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