Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,332 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My delayed package was delivered to my home on 6/20/2023. I was not home at the time of delivery, so I had to send the package back to FedEx at the ******** location on 6/20/2023 @11 am. I was told I can track the package using the same tracking number. Unfortunately, their system kept stating the package was delivered and failed to say the package has been refused. I had called customer service with numerous run arounds and not resolving the issue. I spoke with a ***** from acceleration ***** on the 23rd and she stated package was going out on that Friday and ***** will have it by Monday the 26th. I should call back to confirm. I called on Monday and was told the package is sitting at the Marietta warehouse and they have no notes of what ***** had said to me. They said their is no determine time frame of when the package will be delivered. I had replied that this is unacceptable and will like to speak with the manager or supervisor. The representative refuse to transfer me and he refuse to give me his employee number as well. FedEx has been in business for years and I have never experienced such a disconnect in communication. I will like to have the exact date of delivery and they need to compensate the vendor for not delivering the package as promised causing her to lose business. I will love for them to do their job and document what has been said and to have my package sent to the vendor in a timely manner. As of now on the 26th there has been no movement and I am waiting for someone to call me to tell if the job is being done. This is bad business!!
Business Response
Date: 07/13/2023
Dear ***************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was refused, and rerouted on the new tracking number ************ delivered at 10:10 a.m. on June 30, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx Freight is demanding $1735 for a redelivery fee. They did NOT attempt to deliver these 5 pallets on 8/8/2022, only the shipment with 4 pallets and I requested a delivery appointment for BOTH parts that were delivered to us on 8/12/2022.As far as we are aware, FedEx did not attempt to deliver and this outrageous delivery fee(s) are invalid.They were owed a redelivery fee on the 4 pallet BOL but after such extensive harrassment, I would like all fees credited out please.Business Response
Date: 06/28/2023
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling
and billing on tracking number **********. Our research indicates this is not a FedEx
error thus a credit is not applicable, and the $1,735 re-delivery charge is valid.
There was no attempt of delivery on August 8, 2022. The freight was shipped on August
9, 2022, and the first attempt was on August 11, 2022, at 10:05 a.m.. There was no
information on the bill of lading indicating recipient required an appointment delivery, nor
was there a note to contact recipient in advance, and the account does not note that
appointments are required, so we suggest this is reviewed with the shipper.
Also, the bill of lading noted that recipient was open for delivery from 10 a.m. to 5 p.m.,
so the driver attempted during their hours, however customer was unavailable so freight
was returned to service center, and delivered on August 15, 2022.
If recipient requires delivery appointments they will need to have their account updated to
include those requirements.
Please accept our sincere apologies for any inconvenience you have encountered. Wevalue the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Lazy fedex driver who bring boxes to my house keeps dumping them at the road in the driveway. I have asked for front door to be deliveried only and nothing I say changes this.I want them to stop putting boxes anywhere they feel like it and bring them to the front door every time 365 times a year always.Business Response
Date: 06/30/2023
Dear *********************************
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property.
The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/04/2023
Complaint: 20231878
I am rejecting this response because:How does this copy and paste answer solve anything? The issue is still happening and not changing.
Sincerely,
*********************************Business Response
Date: 07/06/2023
Dear *********************************
This is in response to your inquiry addressed to the Better Business Bureau and is being address under BBB complaint #********
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedExCustomer Answer
Date: 07/06/2023
Complaint: 20231878
I am rejecting this response because: How does this answer solve anything I have asked?
Nothing has changed in what I have asked.
Sincerely,
*********************************Customer Answer
Date: 07/07/2023
**** **** **** - recent package issueCustomer Answer
Date: 07/11/2023
7805 **** **** - recent package issueBusiness Response
Date: 07/12/2023
Dear *********************************
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. This was addressed internally with the contractor and ALL drivers serving your area. Specific delivery instructions was also updated in our system to ensure future packages are delivered to your front door.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/12/2023
Complaint: 20231878
I am rejecting this response because: How does this copy and paste answer change anything?
Sincerely,
*********************************Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have complained at the 1 800 number about lazy fedex drivers dumping boxes in the street, in the driveway, at the garage or any where there lazy selfs want to. I have asked and given instructions for boxes to be put at the front door every time, 365 times a year and yet I keep finding them every where else but the front door. I am filing this in hopes the right high up person will fix this.Business Response
Date: 07/03/2023
Dear *********************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate tracking number ************ package was delivered at 1:07 p.m. on June 30, 2023.
We understand your dissatisfaction with the release of your shipments on your property. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.Respectfully,
FedExCustomer Answer
Date: 07/03/2023
Complaint: 20234403
I am rejecting this response because: You answer is solving nothing, What I asked not to be done is still being done.I ask and beg for front door and it is dumped where ever lazy fedex driver wants to go.
Dumped out in the open for anyone to steal. Out in the open for it to rain on.
The drivers who will not listen should be fired.
Sincerely,
*********************************Business Response
Date: 07/07/2023
Dear *********************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. This was addressed internally with the contractor and ALL drivers serving your area today. Specific delivery instructions was also updated in our system to ensure future packages are delivered to your front door.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/07/2023
There answer does not solve the matter and I did not ask for this to be closed. I request it be reopened until the matter is fixed.
Fixed means they do as asked and not just "ANSWER" with any reply. Because they answered with any answer does not resolve the matter.
Boxes brought to my house are still being put in places that are not the front door and they get wet in the rain or can get stolen left out in the open in those places.
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/2/2023 took a pair of speakers to return clerk provided me no receipts and stole my package.returned to investigate and the manager would not provide me with the employee info.Business Response
Date: 06/28/2023
Dear *******************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret that your shipment has not been received however a tracking number is needed for additional research to be conducted. As we discussed, a verification process is required for a tracking number to be released.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FEDEX courier service consistently providing poor service, resulting in additional charges to myself or shipper, and loss of goods.when i contact customer service to address the issues, the staff consistently like to give me a run around, telling me several pick-up locations or delivery dates. causing undue duress to myself and the shippers, and taking up my limited personal free time.I have evidence from 3 such cases:case 1) ********* rods - fed-ex staff were purposely sending package between multiple depots so the customer could not pick-up the package, 3 weeks delay. (photos: fedex 1, fed ex 2 no apology was sent by fed-ex, as a result ******** does not send products to ****** anymore case 2) ****** computers: Fed-ex refused to follow delivery instruction provided by seller, fed ex staff left the package outside on a busy downtown street, the package was stolen. as a result a fiancial loss of $260. (photos: fedex 5, fed ex 4) no apology was sent by fed-ex, as a result i am unable to acquire computer parts as there is no stock remaining.case 3) *** leisure - fedex staff left a door tag, saying package was available for pick up at ******* location, i called customer service and the staff also confirmed package was available for pick up at ******* location. i took several hours out of my day to travel from ********* to ******* via public transit, when arrived the staff told me my package was no longer available. (photo's fedex 3, fedex 6, fedex 7) complaint ID # ********** CONCLUSION: To my knowledge many customers are forced to use fed-ex's international service, and many customers are being abused by fed-ex **************** constantly mishandle private property.In some cases i have seen several staff laughing amongst each-other while the are abusing the customers, or mishandling their parcels. some female customers are seen leaving the store in duress, with tears in their eyes,Customer Answer
Date: 06/28/2023
After my complaint was submitted to BBB, I was contacted by an employee who identified themselves as chevalle, they were passively mocking me over the phone call, and lied, and stated my complaint ID was non existent. The employee also passively threatened to disrupt my other shipments through fed-ex.
Checking on my other shipment a day later, i noticed it was not delivered to my address, the Fed-ex employee had cancelled my other delivery of another item i had ordered and returned it to sender without my permission. Fed-ex also lied and stated that i refused to recieve the parcel.
this is an example of how fed-ex staff like to abuse customers, and give them a run around. even when BBB is present.
please see attached photos.
Customer Answer
Date: 06/29/2023
Fed ex sent ****** as representative to fix my issue with fed-ex. fed-ex staff still giving me the run around asking me to submit more complaints. Fed ex management still not trying resolve my complaint.
Also see email from shipper, stating they have noooo IDEA why fed-ex would be cancelling shipments..........
Customer Answer
Date: 07/01/2023
FED-EX charged me Duties and taxes twice on one shipment. they thought i would not notice them. FED-ex is now fraudulently collecting tax revenues
Customer Answer
Date: 07/01/2023
FED-EX is aware of double taxes charged, the agent over the phone acknowledged the taxes were in-fact collected twice, but they are not refunding the money, they are giving me the run around again.
FED EX CASE# E29071095
FED EX- cancelling my shipments, and fraudulently stating that **** has requested the parcel to be sent back to sender. **** contacted the shipper, the shipper says they did not make this request either, this was something fed-ex decicded to do. **** is certain this was done in retaliation due to the BBB complaint.
FED EX CASE# C113652453
to this date no Fed-ex representative has made any effort to refund my shipping expenses, correct the issues made by fed-ex. my shipping expenses with fed-ex are exceeding $500 USD. fed ex team continues to purposely mishandle my shipments.
Business Response
Date: 07/05/2023
Dear ********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************. Our record does not show any duties and taxes charged for tracking number ************. We regret any inconvenience you experienced as a result of this situation.We ask that you contact the shipper for further assistance regarding reimbursement for shipper charges.
Respectfully,
FedExCustomer Answer
Date: 07/05/2023
tracking number : 780034539796 i was charged taxes and duties twice. FEDEX is fraudulently collecting tax revenue.
I already submitted the refund request over a week ago, once with fed-ex, once with BBB. FED EX CASE# E29071095
Fed ex staff keep giving the run-around. all the information for the complaints are available for fed-ex, they just refuse to accept responsibility for late and missing packages, and fraudulent charges.
Staff contnue to give me the run around, I f the Fed-ex staff were more responsible, i would not have to involve the BBB, my packages would be delivered and i would already be refunded.
"FED-EX is aware of double taxes charged, the agent over the phone acknowledged the taxes were in-fact collected twice, but they are not refunding the money, they are giving me the run around again.
FED EX CASE# E29071095"Customer Answer
Date: 07/06/2023
I was contacted by Fed-ex representative chevalle for a second time wednesday, Jul 5th
the representative was again very passive aggressive over the phone, and was attempting provoke an aggravated response from myself.
On thursday i noticed once again another one of my deliveries was purposely delayed once again. when i contacted the shipper, they stated someone had marked the package as having and unreadable label, and the parcel would not arrive on time.
this seems to be an ongoing issue. i believe it is a passive aggressive attempt to punish me for filing a complaint against fed-ex. passive form or retaliation.
to date i have not recieved any refund on shipping services, Also i have not been refunded the taxes and duties which have been collected twice, fed-ex has not made any reasonable effort to make right on the wrongs they have done.
I am in no way pleased with the response from fed-ex, fed-ex is clearly disrupted all packages in progress even as this BBB dispute is in progress
Customer Answer
Date: 07/07/2023
From the CONSUMER:Sent 7/5/2023 8:15:51 PMtracking number : 780034539796 i was charged taxes and duties twice. FEDEX is fraudulently collecting tax revenue.
I already submitted the refund request over a week ago, once with fed-ex, once with BBB. FED EX CASE# E29071095
Fed ex staff keep giving the run-around. all the information for the complaints are available for fed-ex, they just refuse to accept responsibility for late and missing packages, and fraudulent charges.
Staff contnue to give me the run around, I f the Fed-ex staff were more responsible, i would not have to involve the BBB, my packages would be delivered and i would already be refunded.
"FED-EX is aware of double taxes charged, the agent over the phone acknowledged the taxes were in-fact collected twice, but they are not refunding the money, they are giving me the run around again.
FED EX CASE# E29071095"From the CONSUMER:Sent 7/6/2023 9:37:58 PMI was contacted by Fed-ex representative chevalle for a second time wednesday, Jul 5th
the representative was again very passive aggressive over the phone, and was attempting provoke an aggravated response from myself.
On thursday i noticed once again another one of my deliveries was purposely delayed once again. when i contacted the shipper, they stated someone had marked the package as having and unreadable label, and the parcel would not arrive on time.
this seems to be an ongoing issue. i believe it is a passive aggressive attempt to punish me for filing a complaint against fed-ex. passive form or retaliation.
to date i have not recieved any refund on shipping services, Also i have not been refunded the taxes and duties which have been collected twice, fed-ex has not made any reasonable effort to make right on the wrongs they have done.
I am in no way pleased with the response from fed-ex, fed-ex is clearly disrupted all packages in progress even as this BBB dispute is in progress
Business Response
Date: 07/19/2023
Dear ********************
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handlingof the shipment traveling on package tracking number 780042551865. Our records indicate the package
was attempted delivery on June 26, 2023, and the courier was unable to deliver so the package was held
until June 28, 2023, for taxes and then returned due to non payment as noted by destination station. The
return tracking number ************ note a proof of delivery on June 29, 2023, 1:12 p.m.
Additional customer questions regarding duty/tax charges on invoices should be directed to emailed to:
****************************************** or ***********************************, and Refund Details and Invoice/DT Documentation
to: **************************************************
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust ourcustomers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 07/19/2023
Complaint: 20232421
I am rejecting this response because:1) FEDEX are lying about unpaid taxes or duties. In fact i was double charged for taxes AND DUTIES.
2) I have not received any refunds for shipping costs from FedEx.
3) there has been zero compensation from Fed-ex for the ongoing delivery issues.
4) Also fed-ex has not provided a response for how it plans to improve its service.
Sincerely,
*************************Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dumped our package down at the bottom of the driveway by the road like trash or garbage instead of delivering to back door porch as per delivery instructions on file for 4 years.Customer Answer
Date: 06/26/2023
************Customer Answer
Date: 06/26/2023
I contacted ********** and asked them if they think this is acceptable behavior on the part of FedEx. Someone replied "they throw flat screen tv's over fences, what do you expect".Business Response
Date: 07/19/2023
Dear *****************
I attempted to contact you and was unable to reach you. We are very concerned to learn of your dissatisfaction with the handling of your deliveries.
Per our research, the local management they have contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I my sister send me som Perisble food. She went to Fedex for 2 day delivery She provided all information as far a address etc to employee 1st the employee did not get my name right 2nd employee did not enter address correctly 3rd she assured us that the item will be packed in a box with dry ice and to be delivered on Friday the June 16th the item got delayed. I called Fedex and spoke with several different people including a supervisor and I explained to them how important this was to get to me due to it was food. They stated that they can assure me the the food was in a warehouse frozen and will be delived on the 19th. When I got the item it was spoiled soft and had a foul order like it was just sitting in the sun cookinging an rotting really gross with stuff coming out of it. I called them about this and was disgarded filed a claim and they denied it even though it had $200 insurance on this package. Called several times again and they were rude and not honest and again disgarded. I had to reorder everything including paying for shippment again now I am out of $453 and I want it back. They were to send in 1 sealed box and did not do they sent it as is Tracking#************ and ************Business Response
Date: 07/12/2023
July 12, 2023
*********************
*************************************** Apt 738
********, ** 75605Dear ******;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for review and response.
I have reviewed the claim and found when the shipment was tendered to FedEx it is noted that it was already packaged when it was brought in for shipping. Also, there was only a value of $100 placed on each shipment, however our Terms and Conditions state FedEx will not be liable if loss/damage is due to spoilage/delayed delivery for perishable shipments.
On behalf of FedEx, I apologize and must maintain the original decline of your claim.
Thank you
Hope I / ******************** / *************************************************
Customer Answer
Date: 07/19/2023
Complaint: 20236412
I am rejecting this response because this is not right and there employee should of explained this. I will never ever utilize FEDex and I will find another way to file a complaint on this company! I pray they get shut down and *** get all the buisness! This is all at the fault of FEDEX and for them not to accept any responsiblity is beyond me. As long as this complaint stays on file is good with me.
*********************************************Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Packages not delivered. Every time something is shipped with FedEx it never shows up till I call. This is the 3rd or 4th find everytime they ask how to get my business back and every time this happens againBusiness Response
Date: 06/30/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. Our records indicate package tracking number ************ was delivered on June 26, 2023, at 2:19 p.m. Regrettably we have not been successful in speaking with you about this matter, however, the appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area. FedEx is not liable for consequential damages or a financial loss because of a late or non-delivery of a package. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. We certainly regret any inconvenience you have encountered.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/17/2023
No one has contacted me about this. I have requested for calls from corporate. I had to go pick up the package and asked for a call from the route manager and got nothing.
I requested calls through customer service and received no calls.
No one has reached out to me. And no the package was wasn't delivered I picked it up
Customer Answer
Date: 07/17/2023
I got a call from **** the signal on my cell dropped called back and when. I couldn't give ******* any info they started pretending they can't hear me. **** has not called back and there is no way for me to call her.
This company is the epitome of everything you shouldn't do.
Customer Answer
Date: 07/18/2023
From the CONSUMER:Sent 7/17/2023 2:31:06 PMNo one has contacted me about this. I have requested for calls from corporate. I had to go pick up the package and asked for a call from the route manager and got nothing.
I requested calls through customer service and received no calls.
No one has reached out to me. And no the package was wasn't delivered I picked it up
From the CONSUMER:Sent 7/17/2023 5:43:37 PMI got a call from **** the signal on my cell dropped called back and when. I couldn't give ******* any info they started pretending they can't hear me. **** has not called back and there is no way for me to call her.
This company is the epitome of everything you shouldn't do
Business Response
Date: 07/27/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is related to complaint ID: ********. I had received a message for the FedEx tracking number while traveling and did not provide it in 7 days. The tracking number is ************. I'm now copying/pasting the same complaint as before: as part of a cross country move from ******* to ********, I shipped a ** with FedEx. I called the location (*************************************************) ahead of time to confirm they could pack and ship **s. They said they could, and I brought my ** in to pack and ship. As part of shipping, I had insured the ** up to $1000 When the ** came to ********, I unboxed it and it was broken. I then filed a claim with FedEx. They said they were going to send someone to inspect the **. However, when the person came, he said he was here to pick up a package return. I told him about the claim, and he said I'd have to call and have someone else pick up the **. Afterwards, there was a cycle of me calling FedEx, and FedEx either telling me the claim was denied or sending someone and the person they sent not knowing what to do about the ** or claim. This happened 5 additional times. I spent a cummulative 12 hours on the phone with FedEx. The ** was shipped on February 25th and it arrived on March 7th. The claim number for the case is: C-*********.Business Response
Date: 06/29/2023
June 29, 2023
*********************
************************************************************Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been assigned to ******************** for review and response.
I understand your dispute and assure you that this matter is being taken seriously. Based off our records the shipment was packed by FedEx, however there was no indication of loss/damage while the shipment was in FedEx possession or at the time of delivery. Due to there not being any notation per our Tariff either photo(s) of the container (inner/outer packaging) and the item in the condition it was received or all the packaging and the item must be picked up and inspected by FedEx. If you have additional photos please submit them for review and you will be provided the updated resolution.
On behalf of FedEx Management, I apologize and if you still have questions, you may contact me directly via email at *************************************************.
Hope I / ******************** / FedEx Ground ***************** / *************************************************
Customer Answer
Date: 06/30/2023
Complaint: 20236047
I am rejecting this response because: the reason you don't have the documentation is the incompetence of your organization. We called multiple times to have someone pick it up and investigate, but whenever someone came, they refused to
Sincerely,
*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.