Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a package using FedEx 3 months ago and to this day it has not been delivered. The package has been rotating between 2-3 offices/location, but never is delivered to the final destination. I have tried multiple times to contact FedEx customer services, but they continue to tell me nothing can be done and the package is on the way. I find it perplexing that this organization would allow a package to continually rotate to offices/locations ***** miles from the intended destination for 3 months and do nothing about it. The package is scanned in each time it reaches a office, and yet, nothing is done to make sure it is delivered to the appropriate location.

  

  Business Response

  Date: 07/21/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 20, 2023 Price: $299.95 Business provided me with a new replacement shipment.Nature of the dispute is that the package is shown as delivered. I have not received the package at my physical address. This delivery date was stated as June 25th, 2023 at 1:18PM along with another package that I also did not receive. I have made numerous attempts at contacting the FedEx ******************* in **********, ** where my packages were coming fromand have received no action on their end and no resolution. From what Ive read on ****** Reviews, this is not the first time this has happened with this specific facility either. The business has yet to resolve the issue.Tracking Number: **********************

  Customer Answer

  Date: 06/27/2023

  Additionally, to add to this complaint the customer service team at FedEx updated the delivery manager to say there are "operational delays" but "delivered". I am being told that this package was "mistakenly marked as delivered." I called multiple times to the distribution facility directly, and not one of the workers/employees who I spoke with are aware of this "operational delay" and that the package had been "delivered". However; I had a similar issue on the same day, June 25th, with a separate package that was delivered to the wrong address. Fortunately I was able to get a replacement shipment. That replacement shipment was place, shipped and received within less than 24 hours through the same **********, ** Distribution Facility that I am being told has "operational delays".

  I'm not sure how this one missing package in question seems to be lost in transit/or just sitting at the distribution facility. Reading the negative reviews on ****** about this specific **********, ** Distribution Facility I get the impression this is a common instance with the facility in question. I am now out $$$ hundreds of dollars on a product that I might not even receive. Trying to get my package that I paid the money, I should not have to go through this much effort. But yet another day will go by and I won't hear from anyone or receive a phone call back.
  
  

  

  Business Response

  Date: 06/30/2023

  Dear ***,
   
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  Our records indicate the shipment on tracking number ********************** was delivered at 1:18 p.m. on June 25th, 2023.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
   
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
   
  Respectfully, 
  FedEx
  
  

  Customer Answer

  Date: 07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *************************************

  ************, ** 19128

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking Number: ************ Claim Number: C-********* Seeking refund due to package that wasn't delivered by FedEx. I have attempted to handle this through their channels but keep getting the runaround. I left a wallet at ************* during a vacation, and they shipped it via FedEx (31 May 23), scheduled to arrive 5 June 23 but it was never delivered and lost at their facility. ******* was advised due to the sensitive nature of the package to release the rights to me to file the claim by providing documentation on company letterhead. I filed the claim and attached the document as instructed. The claim was denied, I called in and the first rep said that the company would have to file that was FedEx policy, I asked to speak with a manager but was transferred to another rep who stated she saw all the documentation needed and was unsure why it would be denied, then I was transferred to another rep who stated they didn't see the documentation but I could email the document to their claims email (21 June). To follow-up, on 27 June I called and was told that ******* would need to file the claim. I explained how we had gotten to this part of the process and was again told by the rep that it would have to be ******* that filed the claim despite the original information provided to ******* and myself. There seems to be a flaw in the representatives understanding of the FedEx claims process along with no way for me to get through to file a complaint with the company.

  

  Business Response

  Date: 07/07/2023

  On behalf of FedEx, please accept my sincere apology for the experience.  Our record indicates your shipment has been located.  Your package is scheduled for delivery on 7/11/2023.  We sincerely apologized for the experiecne and we hope to service you better in the future.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20242108
  
  I am rejecting this response because the package was supposed to be delivered over a month ago and they told me it had been searched for previously. Waiting until the 11th for this package is unacceptable. This package should be shipped sooner whether overnight or weekend delivery. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/12/2023

  Thank you for selecting FedEx as your shipping provider. We received your recent inquiry regarding the claim for the shipment referenced above, and after further investigation, we are unable to honor your claim.  FedEx investigated the claim and confirmed that your shipment was delivered on 07/10/2023.

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These idiots didn't deliver my package in the 2 days promised and I want everyone to know that they are a fraud and not to waste their money on their 2 day delivery because they will not deliver in 2 days as promised!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There is no reason that package should have been delayed. It sat all day in the same warehouse. If their short on drivers that's their problem the drivers they have should be made to stay till everything is delivered that has been promised to be delivered today or with the current day's date

  

  Business Response

  Date: 06/29/2023

  Dear: ***********************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate your package was returned to the shipper upon their request on tracking number ************ and delivered back to the shipper on 6-28-2023 @ ***** AM. Please contact your shipper to discuss the matter.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complaint Fedex lost the item in the package and I need a claim of $4974.20 from Fedex.4/10 I returned the defective bracelet at Fedex 590 ********, ********, ** ***** (with original receipt); tracking# ************ to Sake Fifth Avenue; 4/17 Sake received the package;5/10 Sake emailed me the box is empty box, the bracelet is missing. ***** sends me a photo that was took on 4/25;5/10 filed a FedEx claim for $4974.20; case# C-107986898;5/17 Fedex denied the claim;Fedex didn't provide investigation the details and just simply denied the claim. No follow up and no response even we email to the fedex email : **********************************

  

  Business Response

  Date: 06/29/2023

  June 29, 2023

  Dear Customer;

  Your BBB Case #******** has been escalated to ******************** for additional review and response.  

  Per the contractual agreement that we have with the shipper of this account you will need to contact them regarding any dispute you have with this claim decision.  

  I apologize and assure you that your concerns have been fully documented and that once they contact FedEx will assist them accordingly with this claim.  

  Thank you 

  Hope I / ******************** / Ground ***************** / *************************************************

   

   

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20241696
  
  I am rejecting this response because:

  I don't agree with FEDEX "Per the contractual agreement that we have with the shipper of this account you will need to contact them regarding any dispute you have with this claim decision. "

  The return label was created under Fedex and Sake fifith Avenue' business agreement. And I don't have the contract with Fedex, furthermore the Fedex staff didn't told me or show me any agreement on 4/10/2023.

  As a consumer, my responsibility is put the return item (defective bracelet) by using the official return label, and ship the package.

  In this case, Fedex should process the appropriate steps to assist the customer and protect consumer right and communicate with your business partner: Sake Fifth Avenue.

  I cannot accept that I have to pay full price but without the item( defective bracelet) in this case, especially the package is empty when it arrived. I will need more details to know what happen when the item in transit. (Video/CCTV etc.)

  But the reality is FEDEX not only ignore my email and denied the claim and neglected customer request for the reasonable details and proof.

  Fedex also put the 100% lability and blame the innocent customer.

  As a honest customer, I have follow all the steps to file the Fedex claim and contact the Sake Fifth Avenue to follow up this matter. And patiently wait two months.

  Even thought I waiting for two months, but I still believe we can find the truth and looking for a better way to negotiate this claim.
  

  Again, I want to solve the problems and have a fair solution.

  And FYI, I have filed a Case through the ****** Small Claim Court.

  I hope we can have a better negotiation before the court date.

  Please feel free to provide me with a update solution for this matter. 

  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/03/2023

  July 2, 2023

  Dear Iris;

  FedEx Ground Shipment #************

  I do understand your concern with this matter and assure you that FedEx Management has taken your BBB Case #******** seriously. 

  Per our Terms and Conditions, we have with the shippers regarding Package Return Labeling all claims/disputes have to be processed and handled between them (the shipper/account holder) and **********************.  

  Again, I apologize, and I have noted the claim so when the shipper contacts FedEx the call will be directed to management. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims / *************************************************

   

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20241696
  
  I am rejecting this response because:

  "AI have noted the claim so when the shipper contacts FedEx the call will be directed to management. "

  The "shipper"  refer to Sake Fifth Avenue or me (Iris)?

  If for the Sake Fifth Avenue, they just emailed me and let me to file the Fedex claim. They didn't receive the return item please see the photo they sent to me.

  If for me (Iris) I have filed the claim. And I did put the return item in the package.

  I just want the evidence to show what happen with my package in transit and delivery. But again, you neglect my request.

  If FedEx cannot prove you have no liability, then it means something happen in processing the package (in transit, delivery, etc.)

  I can feel you don't want to solve the problem in BBB.

  So see you at the court , the judge can make a wiser and fair judgment in this consumer-right case.

  I have mailed the Statement of Claim and Notice (General Form) and essential documents to your ******** office on 6/30/2023.

  The Case Number: 1DSC-23-0000499.

  I will see you at the court Jul 27, 2023 1:30 PM HST.

  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx is currently late on a shipment enroute to a local *********** at *****************************************************. I took my MacBook Pro to an Apple Store for repairs and they sent it out to *******, **. By Saturday, June 24th, 2023, Apple gave the computer to FedEx for return, and by Sunday, June 25th, the furthest it got was *******, **. Apple, and therefore myself as the consumer, paid for Priority Overnight shipping from FedEx, which has now been completely violated since it's now been 3 days going on 4. I called FedEx today (Monday, June 26th) and asked them how this is still overnight shipping, and they claimed that "they don't ship on Saturday or Sunday, so I'd have it by Monday". Today is Monday, and I have no computer, and neither does the ***********. Apple Store, as I went out there and had them check for it. The label was made on Saturday and was sent to ******* by Sunday, so their claim is a total lie. At this point, I need my Mac for online classes that just started today. I am also an entrepreneur in the music industry. This is affecting all of my work as I can't get anything of value done without my Mac. As a result of this, I expect the sum of money Apple spent on shipping for FedEx's service be refunded back to me, because this is not my first issue with FedEx. FedEx may try to say that I "have to go through Apple to get it", but I refuse to go through that hassle when it's very clear who broke their own shipping policy here. They may try to claim they don't know how much Apple paid, but any good business keeps record of these things, and I refuse to believe FedEx doesn't keep records. They can calculate from origin location to final destination how much was paid, and that's what I expect to see from FedEx, as well as a completion of the job. FedEx needs to learn they aren't immune from accountability as a business, even if the shipping industry is nearly monopolized with them being 1 of 3 large shipping companies, with the other 2 being **** and ****

  Customer Answer

  Date: 06/27/2023

  I called FedEx back this morning, as they have not responded to this BBB complaint further at this time and I am in dire need of this computer that should have been delivered to me yesterday, as I am both an entrepreneur freelance artist in the music industry whom of which requires this MacBook for work, and a student taking online classes, of which I have paid $4,545 for that started yesterday. Without this computer, I am losing money every day I cannot access these classes, at around $55 per day. I expect FedEx to reimburse me per day this amount for this issue because they seem to have lost the computer, though they aren't willing to consider it lost yet, but they are willing to launch an "investigation" to find it. Sounds pretty lost to me if they're launching an investigation to find it!

  Right now, I expect the shipping paid by Apple plus $55 per day the computer is not returned to me, as it is affecting my schoolwork and my work as an independent freelance artist entrepreneur in the music industry. FedEx needs to learn that they are not above criticism and that consequences are deserved and accountability is to be had when they are consistently s******* things up. They think that because they're one of 3 major shipping companies in the *** they can get away with anything without consequences, and being that I am being massively negatively affected by their negligence, I am here to show them that they are incorrect in that theory and practice.

  If the computer is not returned to me and is declared lost, they owe me $4,500 on top of the previously mentioned shipping reimbursement from Apple, as well as $55 per day I am not given any sort of refund, as it is not my fault they lost my computer, and in turn, not my fault my work is at a total standstill at the present moment thanks to their lack of diligence and discipline in how they do their work, and the complete lack of respect and accountability they choose to take in trying to come to a solution. They are lucky I backed up my data from my Mac, or else there'd be even more for them to pay for what they've done here today. 

  Customer Answer

  Date: 06/27/2023

  FedEx updated their tracking today at 2:45PM stating that it has left *******, **, and will be delivered tomorrow. This is yet to be seen at this point. As of right now, my current request is that they refund me the cost of shipping from *******, ** to ******, ** for their FedEx Priority Overnight shipping due to their lateness.

  This figure should be about $188.24 for Priority Overnight from ******* to ******, with the package weight being 6lbs/2.72kgs, and the box dimensions as 20x15x4 inches, as specified by FedEx's Package details section on the tracking for my package).

  Additionally, I am requesting FedEx pay me $110 for my lost time and work on my college classes and entrepreneurial work as a result of their direct negligence and lack of care in this situation. If the package is not delivered tomorrow, that price will increase by $55 each day I do not have it as this is my livelihood and we paid for the ************************** for a reason, and FedEx has blatantly ignored.

  As previously stated, they are not above criticism and they need to be held accountable for their negligence.

  These are the terms I am requesting in this BBB endeavor. 

  Customer Answer

  Date: 06/28/2023

  Hi,

  As of 10:15AM today, the package was delivered to the Apple Store in ******. However, being that the package was still late, my demands as listed previously still stand: A refund figure of something around $188.24 for Priority Overnight from ******* to ******, with the package weight being 6lbs/2.72kgs, and the box dimensions as 20x15x4 inches, as specified by FedEx's Package details section on the tracking for my package), which is the shipping Apple purchased in sending this package. 

  
  Additionally, I am requesting FedEx pay me $110 for my lost time and work on my college classes and entrepreneurial work as a result of their direct negligence and lack of care in this situation.

  

  Business Response

  Date: 06/28/2023

  Dear ******************, 
   
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
   
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at 10: 15 a.m. on June 28,2023. We 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
  FedEx 
  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20241065
  
  I am rejecting this response because: Sincere apologies doesnt excuse the lateness of this package when overnight shipping was supposed to arrive by Monday, and instead Wednesday. Weather may have impacted your operation, but it doesnt excuse lateness of two days time with little to no update along the way. You have a guarantee in place for these shipments, which you have broken.
  

  FedEx acts like they are above accountability and criticism because they are one of 3 major shipping companies in the US, and this is absolutely unacceptable. I have had countless issues with your service in the past and received no resolution. That ends today. 

  I expect a full shipping refund (as mentioned roughly $189.24) and an additional $110 for the lost time in work my business has suffered for your lack of service and care. FedEx is a multibillion dollar business; they can surely fork this over as a tax writeoff for their negligence and incompetence in this matter.

  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/28/2023

  After calling FedEx and receiving no help other than to file a claim for a refund on shipping, I did just that. The person on the other end of the line was not willing to come to a resolution and claimed that Apple would have to approve this refund, which is complete nonsense considering FedEx is the one who has caused me and my business stress and problems, and is the one who needs to be held accountable for their horrible practices.

  
  For reference the claim number is: (Case Number : C-113339126)

  

  Business Response

  Date: 06/30/2023

  Dear Customer:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 652018841865.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement. 

  Under the terms and conditions governing this shipment,FedEx will not accept liability for any special, incidental, or consequential damages, including, without limitation, loss of profits or income, whether or not FedEx had knowledge that such damages might be incurred.
     
  On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident.  
  
  Respectfully, 
  
  FedEx   

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20241065
  
  I am rejecting this response because:
  

  I will not be going through the shipper, because I know they will not issue me the refund, as in their order, they did not itemize the bill to include a shipping cost. However, I am economically paying this cost within the cost of the service provided, as I know Apple would not go and sacrifice their bottom dollar in the shipping costs. It is FedEx's obligation to provide the services they claim to provide in the timeframe they claim to provide them in. Apple, and therefore I, paid FedEx for Overnight shipping. Overnight means overnight: not 3 days after the fact. The package was supposed to be delivered Monday; you claimed to be lost via weather. It was supposed to be delivered the following day: you've issued no excuse for that. It finally got delivered Wednesday after lost profits and time. I may as well have paid for FedEx Ground because you wiped your a** with your own ***************** by ignoring the purpose and intent of why people pay more for this service. You claim that you "cannot refund me directly because Apple paid for the shipping", but I will have you know that just a few weeks ago, *** said the same thing, and after BBB involvement, they refunded me directly with a check. I expect the same here. I will be calling every single day eating up your precious phone resources and employee time dealing with this issue until you refund me the shipping cost.

  If you refuse to refund me my lost profits due to a pre-existing policy, then that's whatever, though I'm still angry about that. At this point I expect the bare minimum of what you owe me: the refunded shipping cost of this order. I know you know how much was paid because any good business keeps invoices, and I refuse to believe that FedEx doesn't keep invoices of their expenses. If you want to keep delaying the process and s******* the customer, I can stop using your horrible service and tell you to **** it, and tell everyone else out there just how s***** of a company you run. I am done with your endless excuses and empty promises. You owe me something, now pay up. If you do not, I will keep calling demanding it every single day until you slimy weasels do. 

  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/30/2023

  I called FedEx yesterday and was told the claim option I had filled out wasn't for delayed shipping, and so whoever told me that was lying. I went and got ahold of their billing department, got a guy named ***** who refused to do anything to help. I told him I would be calling every day until this is resolved, and I mean it. I will not take no for an answer because I am right, and FedEx is wrong. If they want to keep fighting it, they can keep dealing with me wasting their time and resources. 

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a valid complaint against FEDEX. Im looking for a resolution. I placed an order for a I phone on 6/17/2023. The order was shipped via FEDEX and was scheduled to arrive on last Thursday. I waited on the package it never made it. I continued checking my e mail and noticed that it had been delivered. I had been looking at security cameras and out of the window all day. He had not been to my apartment at all. The e mail showed a picture of my apartment number not my address or apartment complex. This FEDEX rep went and took a picture of a different apartment complex not mine and I did not get the phone. This is theft to me. Theres pretty much nothing else for me to do. I would like this resolved.

  

  Business Response

  Date: 07/06/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns that delivery information was recorded for the shipment ************ at your address, although it was located at neighbor's address, have been brought to the attention of senior management responsible for our FedEx Express operations in *******. This will be addressed internally with the drivers serving your area. After speaking with you today you advised the package has been delivered to your location.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ******************************** 101

  *****, ** 33147

  
  

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had constant problems with deliveries from FedEx over the last 12 months+. They have damaged countless items, causing many issues for myself and my personal business dealings. They have claimed to have attempted deliveries multiple times when no one ever came to my house. I was literally waiting for them. They have damaged electronics items that were irreplaceable that I bought from private sellers. They never even showed up to allow the sellers to file a claim so the equipment was just lost. In some cases the seller refunded my money, in some cases, we were just both out of luck. Most recently, they have been failing to deliver my food orders from a meal service. The meal service is partly to blame for shipping on Friday and allowing FedEx to hold the packages in their hot warehouses over the weekend, but if delivered promptly and in decent condition, the meals could be delivered intact. That is not happening. The box is usually busted open, so the heat gets in and melts the ice packs. FedEx is the most irresponsible company that I have every seen, dealt with, or even heard about. The amount of property that they damage and destroy is absolutely appalling and they offer no recourse to the consumer. This needs to be addressed. I need to hear from FedEx on what is going to be done resolved this. I would also like an explanation as to why they have so many problems being honest about when, how, and why packages are or are not being delivered to my address specifically. There is something else going on here and I have failed to get any answers or attention in my previous attempts. Companies that do horrible things to the public like this are the primary cause for our government stepping in and that always makes things worse with their regulations and their poor solutions. FedEx needs to do better.

  Customer Answer

  Date: 06/27/2023

  Tracking number: 780099948229

   

  This is the most recent. There are multiple other orders that were damaged or delivered late in the recent 2-3 months especially, but it's been bad for over a year. If you research my address:

  ***********************. , ******, ** 29526

  You will find almost weekly deliveries from **********. There was a time about a month ago when you delivered several bad orders that were late and caused food spoilage and myself and my son to be without meals for the week. Like I said, you need to research the deliveries from ********** going back and look at how many of them got charged back to you since the only recourse that I have is to complain to *********. At that point they refund, but they do not replace the meals. The point is: I need to know why you are not servicing my address properly? Why can't I depend on getting packages on time at least most of the time and why are so many getting damaged? Why are packages statuses being updated to "Delivery Attempted" when no FedEx vehicle has even been near my house? This is a serious problem that you have ignored for some time.

  

  Business Response

  Date: 07/14/2023

  Dear *****************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We regret any problems you encountered while inquiring about the status of the shipments.  After further research, our records indicate tracking number ************ was delivered on June 26, 2023 at 5:32 p.m.  As we discussed, please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to file a calim on tracking *********** shiiped 1/28/23. due to a lost package, I could not file a claim online which I called in for assitance and was advised everything is ok. % months later I hear nothing called back and the claim was closed b/c they didn't have my info. A represntattive tool my information for the claim and they have the shipping information with this claim. It is theft just like they allow their drivers to steal with no consequences because obviously they steal too. MY packge one of many lost was woth $1000 and they failed to provide my little $100 back to no fault oi my own. And to add insult to injusry I was communicating with ***** who supposedly works for the service recovery team and have emails about the issue but yet they still closed the ticket/ I can not access any info on this claim because it is NOT LISTED UNDER MY ACCOUNT

  

  Business Response

  Date: 07/03/2023

  July 2, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to ******************** for review and response. 

  In order for your claim to be reviewed and processed accordingly please fill out the attached claim form and attached the required documentation and submitted it back to my email directly *************************************************.

  Thank you 

  Hope I / ******************** / FedEx Ground Claims 

   

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20239476
  
  I am rejecting this response because: I shoud not have to fill out a form when your rep supposedly did it for me. The problem is your company takes no accountability at all
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/12/2023

  July 12, 2023

  Dear Customer:

  FedEx Ground Shipment #************

  Your claim documents have been located and have been added to your file.  

  The claim has been reopened and is being processed accordingly. 

  Thank you 

  Hope I / ******************** / Ground Claims Department 

   

   

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was to receive my package, Fed Ex Tracking #************ on Friday, June 23. It was stated that it was "Out for Delivery". To date, I still have not received my package. I called Fed Ex customer service and a case was filed. Case C-*********, Ref. *****. To date, no one has contacted me as to what happened to my package. I read of the complaints of the Fed Ex location 58-*********************************************************************** which are many of people not receiving their packages. It is apparent that theft is going on in this location. It is apparent that Fed Ex employees and drivers are stealing customer's packages and nothing is being done about it by Fed Ex. I have also reported this complaint to ******, from whom my package was supposed to come from, and they will also be taking this into account to not have packages sent to this location.

  

  Business Response

  Date: 07/05/2023

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We regret any inconvenience you experienced as a result of this situation.  Our research has not confirmed the location of your package.  The appropriate management has been notified and an internal review has been performed to prevent a recurrence.  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,

  
  FedEx