Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRACKING ID *********************************** failed to deliver as promised. Tracking Track Another Shipment Help UPDATED DELIVERY Wednesday 6/28/2023 before 8:00 pm estimated between 9:20 am - 1:20 pm Initially expected: Tuesday, 6/27/2023 DELAYED DELIVERY STATUS In Transit Want updates on this shipment? Enter your email and we will do the rest!YOUR EMAIL SUBMIT MORE OPTIONS Alerts (1)Sign up for Status Updates to get updated as we have more information.Manage Delivery TRACKING ID ************ FROM *****, ** ** Label Created 6/26/2023 2:56 PM PACKAGE RECEIVED BY FEDEX *****, ** 6/26/2023 5:48 PM IN TRANSIT Departed FedEx location *******, ** 6/27/2023 8:55 AM OUT FOR DELIVERY TO CHAPEL HIL, ** ** Updated Delivery 6/28/2023 before 8:00 PM estimated between 9:20 am - 1:20 pm ***************** ************ *******************

  

  Business Response

  Date: 07/11/2023

  Dear ******* *****************: 

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number 780372659263 was delivered at 11:00 AM on June 28th, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order of two items with Bestbuy on June 20th,2023. I was supposed to receive two separate packages from this order. One package arrived on 6/21 while the other package has not. Its now 06/27 and FedEx has not helped me retrieve the item. I called their customer service office multiples and they refused to help me and called ****** who works at their Maspeth office numerous times and she never picked up the phone until I spoke to their regional customer service manager named **** who also told me that I needed to contact their customer support. Before than, I called ****** more than 9 times and not once did she answer any of my calls. She is very unprofessional and didnt care to take care of my issue at all. She was very condescending and was belittling when I spoke with her. She demanded that I tell her what was inside the package to see if the item had fallen out of the box. That was an invasion of privacy. Instead of helping me ****** told me that I needed to contact Bestbuy to let them know package was never received and refused to help. She told me the package was never scanned and was not at the warehouse and was lost. But when I go into their website, it clearly says it was scanned and IT ARRIVED AT the Maspeth office on 06/21/2023 at 7:04am. Why am I getting the run around FedEx and being punished for your incompetence? If you lost my package or if one of your employees confiscated my package I need you to take some accountability and DO BETTER FEDEX!!! I am tired and frustrated by FedEx, their employees and service. This corporation doesnt care about their customers. This isn't the first time I have had a problem with them. I have had many incidents where my package was either lost and also had a time where one of their actual employees signed for my package and I never received it. Its a constant battle with FedEx.This company is horrible. I will be filing a complaint with their corporate office. I want my package FEDEX!!!

  

  Business Response

  Date: 07/19/2023

  Dear ***************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  I attempted to contact you and was unable to reach you. After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx 

  Customer Answer

  Date: 07/23/2023

   
  Complaint: 20245108
  
  I am rejecting this response because you have not tried to contact me and have done absolutely nothing to help me. Your worker ****** is rude and extremely unprofessional and should honestly get fired for how nasty she was to me. Was she discriminating against me because I am hispanic which is why she did not want to help me? FIND MY PACKAGE FED EX. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/25/2023

  Dear ***************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of your shipment tracking number ************ .  
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Respectfully,
  
  FedEx   
  
    

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used FedEx standard overnight service on 06/15/23 for deliver on 06/16/23 by 4:30pm for tracking # ************. The package did not arrive on time and I called and talked with a representative who told me I would have to file for the Money-Back Guarantee due to it not arriving on time but couldn't file it until the package was delivered. The package is still showing as "not delivered" so I contacted FedEx again on 06/20/23 and a claim was filled. I received no claim updates and filed another claim on 06/21/22 case Number C-*********. I received an email that my request was denied as I was requesting a refund due to service failure. I have tried multiple times to submit a claim (request billing adjustment) for the refund online and after several days of getting the same "Due to System Failure - sorry, we are currently unable to process your request. Please try again later" - I have resorted to filing a BBB complaint. I have attempted to call several times and talk with a person and keep getting the run around. I tried calling the local store in ******, ** (where I shipped it) and they send me back through the call run around. I am requested my shipping cost be reimbursed as FedEx has a money back guarantee. I did not want to go this route but FedEx customer service has been non-existent in this issue.

  

  Business Response

  Date: 07/03/2023

  Dear *************************, 
   
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 399688464022.  Our research indicate you were billed for a standard overnight shipment.  We apologize for this inconvenience and the freight charges were credited in the amount of $35.55.  
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,
  
  FedEx. 
  
  

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 June 2023 at **** EDT, four packages were delivered from FedEx; they were placed at the end of my sidewalk, approximately seven feet from my front door; this time, the driver did not take a picture of where he put the packages. This has been an ongoing issue with this particular driver, and I have placed multiple complaints through FedEx and BBB with no resolution. During June, I put three complaints, and one package went missing. I have spoken to several FedEx personnel concerning this issue, and the driver still places the packages in the wrong place. I have sent ************************* photos of my front door showing where to place the boxes, and I received no response from him or resolution for this problem. ***************************** (unsure of the last name) from the Winchester Facility came to my house, and I showed him where to place the packages, and he had no issue. I have had to call **** three times since that day to ask why the driver continues to place the boxes in the wrong place. On 27 June 2023, I called the Winchester Facility and spoke with ********* "****" ********, and he stated that he had no problem with where the boxes were placed because they would not have fit where I requested and that I was being unreasonable and there were too many boxes to fit on my table. He was extremely rude, and I could tell from his attitude when he got on the phone that he would not assist me. He told me that I was being unreasonable and with his 30 years of experience, the boxes could not fit on the table. I placed the boxes on the table and took a picture, and sent it to "****" to show that the packages work on the table with no response, but that doesn't account for the 6 June 2023 delivery, which was just one box, where the driver placed away from the requested area. I have attached all the photos. The complaint numbers were ********* -6/6, 116808892-6/13 (package went missing), and 113171140-6/27. The images titled boxes/boxes again prove that the boxes fit on the table.

  

  Business Response

  Date: 06/30/2023

  Dear *******************************: 
   
  We are very concerned to learn of your dissatisfaction with the release of shipments at your address of  ****************************************************************************** 

  The local Senior Manager and the management staff of the FedEx Ground Winchester facility has contacted you several times without success of a return callback to discuss this.  Names and contact information was provided should you have a need to contact local management in the future. This is being addressed internally with the drivers serving your area.  
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/09 we used fedex to send important medical files to a neurologist for medical review. The doctor was gone for the week, no one was there to accept the package, and the package was to be returned to us. FedEx lost the package and will not give us any update on its whereabouts and we've had to file a claim for a refund that has yet been handled.We called customer service, the guy gave us a new tracking number for the package that was reported to be on its way back to us and to arrive to us on 06/26, but the customer service representative ended the call before we could check the new tracking number, which was for a different package already delivered in a different state. I just called FedEx again on 6/27 at 11:45am and have not received any new update on either the whereabouts of the package or our refund claim.

  

  Business Response

  Date: 07/18/2023

  Dear *****************************,

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records for tracking number ************ noted that delivery could not be completed. The shipment was sent to our critical package recovery facility.
  
  As you are aware arrangements were made to return the shipment to you under tracking number ************.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  27537 *************************

  *************, ** 91350

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 22nd 2023 (Tracking# ************) when it shipped it was scheduled for delivery on June 28th. I then received a text stating that the package would be arriving on June 26. After that I got another text stating that the package would be delivered on June 27th, and after a couple of days this delivery date did not change so I contacted my employer and requested the 27th off because the package in question required a signature from an adult with a valid ID. June 27th arrived and I patiently waited for my package to be delivered, but upon viewing the tracking information I noticed that the package wasn't "out for delivery." The tracking information indicated that my package was in fact "in transit" from a neighboring state but was still scheduled for delivery that day, so I ever patiently continued to wait. Then I received a text from FedEx, my package was rescheduled, yet again, to June 28th. I called FedEx and after fighting with their absurd automated system I was finally connected to an agent, but apparently FedEx is a companies that cuts corners and outsources to other countries and the agent had such a thick accent I had to strain to understand her and she had to repeat herself a lot. The conversation with the agent was extremely unhelpful, she took my complaint but basically told me there was nothing anyone could do. So I had to call my employer, explain the situation, and request a 2nd day off. If FedEx is unable to meet it's own internally generated deadlines it has no business what so ever making them in the first place. This company needs some major improvements and an overhaul of its operating and management systems. Rescheduling a package multiple times and forcing people to miss multiple days of work without an apology or compensation is unrelentingly unacceptable. I would like an apology from FedEx, but I think I deserve to be compensated for the work they made me miss because they can't figure out how to properly schedule.

  

  Business Response

  Date: 06/28/2023

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Tracking data reflects that the shipment was delivered at 11:37 a.m. on June 28th, 2023. The delivery was completed as scheduled based on the type of service requested for the shipment.
  
  We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  In regards to your request for compensation, a claim should be filed for review and consideration.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  60 **********

  ************, ** 41472

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two packages have not been delivered with the same sequence of events: the package is out for delivery, then the status changes to pending, then multiple days later the status changes from pending to delivered with a retroactive date, and was never delivered that day. I waited outside both original out for deliver days. It is difficult to file a claim as I am waiting for a code to be mailed to me to verify my account (which is ridiculous). I want to be compensated $535 for the cost of the two items (both sneakers one from ****** and one from Stockx). I also want a review of the film of the vehicles for those packages. It is highly suspicious only sneaker related packages of mine are being stolen. They never make it to my door and there is a multiple day delay before the status is updated. I believe this is more than a coincidence.

  

  Business Response

  Date: 07/13/2023

  July 12, 2023
  
  *************************
  **********************************
  ************ ** 19148
  
  Dear *****;
  
  FedEx Ground Shipment #************
  
  Your claim was escalated to Ground ******************** for additional review and response.
  
  First and foremost, I would like to apologize and assure you that your concerns have been taken seriously.
  
  Due to the contractual agreement, we have with the account holder (shipper) you will need to contact them directly regarding any claim/dispute you have with this shipment.  The shipper can then contact me directly via email at *************************************************.
  
  Thank you
  
  Hope I/********************/FedEx Ground *****************  
  
  Hope I | ******************** | ************** Ext#******..

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please read entire complaint that is attached as supporting document. I ordered a printer from Best Buy on June 25, 2023 that costed $476.99. I called my FedEx hub at ************** on Monday, June 26, 2023 at 3:11pm and spoke to a woman who said her name was **** or *****. I told her that I received notification that a package will be delivered to me by FedEx on Tuesday, June 27, 2023. I made it perfectly clear to her that I am partially disabled, I have a lot of trouble walking and after my surgery I CANNOT lift anything heavy at all. Package has to be delivered to my apartment door. I also made it perfectly clear to her to tell the driver DO NOT deliver the item to the UNSECURED mailroom. I cannot go get it and even if I could get to the mailroom, I cannot lift such a heavy box. She said no problem and she would call me back if there was an issue. She did not call back. At 10:29am on Tuesday, June 27, 2023, I received a text that the item was delivered to the mailroom. I immediately called the FedEx hub and spoke to a woman named *****. I told her what happened and begged her to have the driver come back and deliver the item to my apartment door. She said she would contact the manager of the driver and call me back. She claims that management here told FedEx not to attempt any deliveries to apartments, to just take everything to the mailroom. That is not true. There are other elderly people who live here who cannot get to that mailroom, let alone lift heavy packages. Now, I have a printer valued at almost $500 just sitting in an UNSECURED mailroom! If people see that printer, in the manufacturers box sitting there for days they know exactly what is inside and it will disappear! Both FedEx and Best *** says there is nothing they can do. I cannot just lose almost $500 like that. Please help!

  Customer Answer

  Date: 06/28/2023

  Please read and forward to the business the entire complaint.

  Customer Answer

  Date: 06/28/2023

  I called and spoke to ***** at (804)? 609-7200 at the FedEx hub in *******, ** that handles the deliveries for this area. She said she contacted the manager of the driver who said the driver will not come back to retrieve the item and deliver it to me as instructed. Delivery instructions are included on my FedEx account. ***** claims that FedEx was instructed to not attempt to deliver any packages to apartments. THAT IS NOT TRUE AT ALL!  I contacted and spoke to the property manager here named ***** who told me FedEx was NEVER instructed not to try to deliver packages to apartments. She told me that there are many elderly people here who order items, but cannot get to the mailroom to retrieve them. So they would never tell a courier to not deliver a package to an apartment door. Since I contacted FedEx the day before the delivery and explained my disability and was told it would not be an issue for the driver to deliver the package to my apartment door (as they have done before in the past), I do not understand why the driver did not deliver the item to my apartment door as instructed. FedEx's response and handling of this issue as of now, Wednesday, June 28, 2023 10:05am EST has been rude and unresponsible. This package was delivered to the wrong location over 24 hours ago and it is just unacceptable that I still do not have it, nor do I have a status on how FedEx plans to get the package to me. If I had someone to go get the package for me, I would do that. But I do not have anyone to go get it. The last time FedEx driver did not follow delivery instructions I had to actually pay someone to go to the mailroom to get it for me. I cannot do that this time!! The driver needs to do their job!!

  Customer Answer

  Date: 06/30/2023

  I just want to say that this is Day 4 of me trying to get my package delivered to me. As of now, Friday, June 30, 2023 9:55am EST, I still have not been contacted by a FedEx associate regarding my claim to BBB and to the company itself. I really feel FedEx is not taking my issue seriously at all. The case owner or trace owner is avoiding me, refusing to take my call or allow the associate to transfer me to them. I have been told numerous times that someone will call me, but no one has called me. I really do not want to take this issue into the long weekend. I should not have to wait a week to find out that status of having this package properly delivered! I just wish someone would help me PLEASE!! Is this how FedEx treats disabled customers who cannot go get packages that are mis-delivered??? Why can't the FedEx drivers do their job and properly deliver the packages to the recipient's location?? This is a very expensive item and I just want what I paid for.

  

  Business Response

  Date: 07/05/2023

  Dear ***************:

  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FEDEXTRACKING ID ************ Failed to be delivered and OVERNIGHT package is marked "PERISHABLE".This is the 8th times FEDEX has used the ***** excuse template.FEDEX refused to return package to vendor when called.

  

  Business Response

  Date: 06/29/2023

  Dear *****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 780372659263.
  
  Our records indicate that your shipment was delayed by weather.  We regret to learn of your report that the contents of your shipment were damaged.  If this shipment needs to be picked up we ask that you contact the shipper to set it up and for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20243063
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a complain for TNT tracking number ********* . This package never arrived and was told to open a claim. Bow they are sending a bill for tax and duty for account *********** in the amount of $254.86 . Again no one to speak with at FED EX. They are back to the horrible service and they are telling me to pay for a none delivery.

  

  Business Response

  Date: 07/06/2023

  Dear ***************************:

  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the local government. As a gesture of goodwill, a one-time credit has been applied.  Any future shipments will be eligible for the assessment of duty and taxes.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20242809
  
  I am rejecting this response because: Any package thats not delivered do to the package stolen by fed ex employee or that was delivered to fed ex location as with this tracking number, Fed ex should pay the duty. we dont need and ******* from you. Rather have the package delivered and we will pay duty. I demand an apology from Fed Ex not a sill curtasy statement. 
  
  Sincerely,
  
  ***************************