Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is regarding FedEx shipment tracking number ************ On Thu, Jun 22, 4:56?PM EST I ordered the following PMC 5.56X X-Tac 5.56x45mm **** 55 gr Full Metal Jacket Boat Tail (FMJBT) Winchester Ammo XU12H4 Super-X ***** Game Load 12 Gauge 2.75" 1 1/8 oz 4 Shot LANCER L5AWM 223REM 30RD TRANS CLEAR Magpul MAG546-BLK PMAG GL9 9mm Luger fits All Glock 9mm 17rd Black Detachable Magpul MAG661-BLK PMAG GL9 9mm Luger fits All Glock 9mm 21rd Black *************************** SB9C Handgun 9mm Luger 115 gr Jacketed Hollow Point (JHP) Just to be clear the above order is for, shotgun shells, high power assault rifle bullets, high capacity assault rifle magazines, high capacity pistol magazines, and jacketed hollow point 9mm bullets. I ordered from Gman Sport, they decided to use your company to ship parts of my order.My tracking now reads "Delivery exception Future delivery requested"consistent with prior occasions where your company stolen items. I know Gman Sport isn't calling you at 7AM to ask for it, I know for a fact I also did not.Please be aware of Georgia state law which your company operates under GA Code 16-8-2 (2020)"A person commits the offense of theft by taking when he unlawfully takes or, being in lawful possession thereof, unlawfully appropriates any property of another with the intention of depriving him of the property, regardless of the manner in which the property is taken or appropriated."Note the last parts "with the intention of depriving him of the property"and "regardless of the manner in which the property is taken or appropriated."If my items are held for a prolonged period of time, I am going to assume under GA Code 16-8-2 (2020) your company has stolen my firearms parts and ammunition, based on multiple occasions in the past when your company has held items for 30+ days with me and the sender asking you to give them back... As well as documented on video fraud, during the "delivery" of a $2,000+ item by FedEx.
Business Response
Date: 07/06/2023
LetterCustomer Answer
Date: 07/06/2023
Complaint: 20254296
I am rejecting this response because:
Sincerely,
*************************This notice is invalid, ******************************* attorney for FedEx has received numerous complaints since this was issued, including complains informing him your company has delivered approx. 90% of the packages sent to me since issuing this less. Notices of Felony theft by FedEx employees, requests for insurer information for tortious interfere to my multi-million dollar business, and furthermore the FedEx employee who contacted me was made aware of FedEx's illegal felony theft under OCGA, Federal mail fraud involving FedEx employees I have documented with video evidence, these have all been sent in writing to ******************************* and numerous times over calls to FedEx employee's who have been informed FedEx's many felony violations of US Federal and State law.
This serves as the next in many written warning to FedEx, FedEx has on a vast minority of package does what is written in this letter and what is legal, on virtually EVERY OTHER OCCASSION FEDEX HAS HELD ON TO MY PACKAGES DESPITE SENDER AND RECIEPIENT DEMANDING THEM BACK FOR WEEKS OR EVEN A MONTHS AT A TIME, FEDEX HAS NUMEROUS TIME COMMITTED FRUAD DURING THE DELIVERY PROCESS BY FALSIFYING RECORDS IN AN ATTEMPT TO STEAL SENDERS FUNDS DESPITE RENEGGING ON THEIR CONTRACTUAL OBLIGATION BY BLAMING ME AS THE REASON ITEMS COULD NOT BE DELIVERED IN AMOUNTS EXCEEDING $500
Just a reminder by the way, FedEx has lost over $100,000 in prospective shipping charges due to the actions including but not limited to, making false police calls, attempting to have me murdered or my rights stripped by armed law enforcement, harassment, fraud, theft, mail fraud, tortious interference...
I have some final words for FedEx, there are powers above your company, in fact there are many, and when I go to them with copious evidence of your tomfoolery, they are going to softly tell you to stop, and your whole company will jump... In addition to that, you have blacklisted yourselves from what is currently a 8 figure business today and easily a lifetime 9 figure business, congratulations ??.
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex denied my refund claim on 4/05/23 for $479.07 for merchandise and Fedex shipping I paid for but never received because the Fedex driver forged my signature and left my package outside in an unknown unsecure location. Fedex denied my claim saying the package was delivered on 2/27/23. I contacted Fedex ground supervisor ***** on 2/27/23 and again on 2/28/23 when he confirmed with the driver that my package was still missing; had not been delivered with my signature as this delivery required. ***** said he would let me know when it was found as they were working with my property manager to find my package. ***** never called me back.On 5/22/23 I had to drive 40 minutes to speak with ********************* at the ******* Fedex terminal. *** also confirmed my package was not delivered and said this claim would be paid to me. I have called **** (***'s assistant) at the terminal multiple times and keep being told they don't know when I will be paid. **** told me to call customer service, but they say there is no claim on file because the package was delivered. I would like the refund I am due to replace my missing items. **** told me on 6/26/23 there was no one he or I could contact to see why I have not received the claim payout. I would like the $479.07 due to me! Please the attached documents. I have more information and documents if needed. This Fedex ground station is a consistent problem, and this has happened way too many times over a long period of time. The drivers are dishonest and leave packages unsecured outside in common areas for anyone to take and even lie about delivery attempts. This must be addressed. I can't even shop with retailers that use Fedex anymore and that is ridiculous.Business Response
Date: 07/10/2023
july 10, 2023
*************************
************************************************************Dear ****;
FedEx Ground Shipment#************
Your BBB Case #******** has been forwarded to ******************** for review and response.
Based off our records it appears that you were to be the recipient of this package and per our Terms and Conditions, you will need to speak with the shipper. Per the contractual agreement we have with our shippers they are to file/dispute all claims on behalf of their customers.
On behalf of FedEx Management, I apologize for any inconvenience and assure you that this matter is being taken seriously. Once you speak with the shipper, please ask them to contact me directly via email *************************************************.
Thank you in advance.
Hope I / ******************** / Ground Claims Department
Customer Answer
Date: 07/10/2023
Complaint: 20252887
I am rejecting this response because:based on paying for the shipping according to FedEx terms I am eligible to be paid for the item I did not receive due to being mishandled by FedEx.
Additionally, it was confirmed by the terminal manager in *******, ***** ******************* that I was due the claim amount and it would be paid.
The only acceptable solution is that I am reimbursed for the lost shipment by FedEx as soon as possible as I was already promised.
Because the FedEx driver incorrectly and fraudulently marked this item delivered the shipper will not assist with resolving this claim and has considered the matter closed.
Sincerely,
*************************Business Response
Date: 07/13/2023
July 13, 2023
Dear ****;
FedEx Ground Shipment#************
I do understand your frustration with this matter and assure you that once the shipper contacts me directly the claim will be able to be finalized accordingly.
Please have the shipper contact me directly at *************************************************. I am also going to reach out to them via email on this matter.
Thank you
Hope I / Executive Managment / Ground Claims Department
Customer Answer
Date: 07/17/2023
Complaint: 20252887
I am rejecting this response because:on 3/28/23 ***************************** said that she could not help me recover my package because Fedex had marked the package as delivered.
Due to the Fedex driver fraudulently marking my package as delivered the shipper will not assist me further as they assume I have received my package.
Fedex.com states that I am eligible to receive payment for my claim as a payee of the shipping charges.
These excuses are unacceptable. Due to the fraudulent activity of the FEDEX driver I have not received my item nor can I receive a refund.
What a horrible way to do buisness!
Why was I told by the terminal manager ********************* I would paid if excuses only continue while your driver has stolen my package?!
The only solution I will accept is direct payment for my missing package in the amount of $494.07.
Sincerely,
*************************Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice I have had orders from NIKE.com "out for delivery" and then just vanish into thin air. Simply put,, The drivers at FedEx are thieves. Im one of THOUSANDS of **** customers who have had their packages go missing AFTER being loaded onto a fedex truck. Now the item i ordered is out of stock. This is not the first time. What i ordered both times were gifts. Money is not an acceptable settlement. I want what I paid for and I want the thieving driver terminated.Business Response
Date: 07/10/2023
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced because of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have delivery instructions on file with FedEx that deliveries are to be left in the secure delivery lockers at the leasing office. Instead, FedEx ignores these instructions and leave deliveries on the floor in the leasing office subject to theft and lost time trying to locate the package among a lot of packages on the floor. I have made numerous BBB complaints on this issue, yet the company never fixes this problem!Tracking ID ************Business Response
Date: 07/11/2023
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concernsregarding the handling of the shipment traveling on package tracking number 652512383885,
and other deliveries. We called you on July 10, 2023, and you confirmed receiving a voice
message from the Ground facility, however you were unable to contact them, and was unaware
of any resolution with delivery driver. A local Ground manager will be calling you again.
Please accept our sincere apologies for any inconvenience you have encountered. We valuethe trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,
FedExCustomer Answer
Date: 07/11/2023
Unable to accept or reject as i have not been contacted by the manager in charge of the facility that services my area. DO NOT close this case at this time until I'm contacted.Customer Answer
Date: 07/11/2023
Date Sent: 7/11/2023 10:46:04 AM
Unable to accept or reject as i have not been contacted by the manager in charge of the facility that services my area. DO NOT close this case at this time until I'm contacted.Customer Answer
Date: 07/11/2023
Date Sent: 7/11/2023 11:22:56 AM
Date Sent: 7/11/2023 10:46:04 AM
Unable to accept or reject as i have not been contacted by the manager in charge of the facility that services my area. DO NOT close this case at this time until I'm contacted.Business Response
Date: 07/12/2023
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 652512383885,The local Ground station management has been contacted to call you again.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,
FedExCustomer Answer
Date: 07/12/2023
Complaint: 20250490
I am rejecting this response because:FedEx response says that local management would call me and speak to me regarding my recurring delivery issue. I have NOT received a call!
Sincerely,
***************************Customer Answer
Date: 07/12/2023
Date Sent: 7/12/2023 1:49:00 PM
Complaint: 20250490
I am rejecting this response because:FedEx response says that local management would call me and speak to me regarding my recurring delivery issue. I have NOT received a call!
Sincerely,
***************************Customer Answer
Date: 07/12/2023
I spoke to ***** at FedEx at ************ on 12 July 2023 and she told me that the driver claimed that all delivery lockers were full. I called the company that manages these lockers (**************) as these lockers are connected to their computer system. I gave them the date of delivery of June 28, 2023 at 1:19pm and they told me that there were 11 medium and 2 extra large lockers available so that the FedEx driver wasn't truthful. The driver should have left delivery in one of these available lockers even in one of the extra large lockers! Why won't the drivers use available lockers to complete delivery???Business Response
Date: 07/13/2023
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 652512383885,
and other deliveries. We called you on July 10, 2023, and you confirmed receiving a voice
message from the Ground facility, and you were called again on July 12, 2023.You spoke directly with Pickup & Delivery Manager and have her contact phone number. We
suggest if there any additional concerns and/or issues that you contact her to discuss further.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,
FedExCustomer Answer
Date: 07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.FedEx drivers need to know that if they claim delivery lockers are full, that I can call ****************** and give them the date and time of delivery and they can tell me if the lockers were full or not but looking into their computer. Every time FedEx drivers claim the lockers were full, the company confirms that they were NOT full! As I have filed many complaints in the past regarding this issue, I hope that this problem will finally end!
Sincerely,
***************************2025 ******************* B110*************, ** 60516Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have mailed a packet with fedEd to USCIS on 6/6/2023. The mail was scheduled to be delivered on 6/7/2023 but initially says delayed for which I waited few days but there was no update since 6/8/2023. Upon calling numerous times and speaking over the phone with rude agents which kept on telling me to wait and wait for a call for resolution and turn around time is 48 hours but I never got a response from them and when called still says wait we are searching it cause a lot of distraction personally as I was really concern about my package since it contain official documents and a cashier check. On 6/16 I got an email saying they are not able to locate the package and now the only only option is to file another claim and not sure how long will that take. It has caused me immense stress as the packet contain all of mine and my spouse official documents and personal information as it was going to USCIS and I am afraid of bing a victim of identity theft as I am not sure what Fedex has done to my package or they couldve delivered at wrong address. Now that I have moved out of the county I am not even able to to get a refund of my cashier check of $1225 which was included in the packet and my bank is not giving me refund as I needed to be in bank branch to cancel the check and I cant because of me being out of the country. Its a complete mess the Fedex has done. I Would really appreciate in BBB can assist me any way possible to sort this matter with Fedex or take serious action against FedEX as they are really irresponsible in their bussiness.Business Response
Date: 07/03/2023
July 2, 2023
Dear ******;
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to ******************** for review and response.
Based off our records this shipment was delivered to the intended address on 6/27/23.
If you are still disputing this, please feel free to reach out to me directly via my email ************************************************* to discuss your concerns.
Thank you
Hope I / ******************** / FedEx Ground Claims Department
Initial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our account was used fraudulently by a third party for shipping services. We reported the fraudulent bills, but FedEx has continued to bill ** and has put our account into collections. A representative for FedEx agreed that the charges are fraudulent, but FedEx continues to hold the invoices in question in collections. We want invoices totaling $604.55 removed from our account ***********. We want this account closed permanently.Customer Answer
Date: 06/29/2023
Tracking Numbers: 770930955004,770930880090,
770944315033,770944251153,770944094047,770944209208,770944427441,
770944626392Business Response
Date: 07/17/2023
Dear *************************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $559.77 was processed on 7/13/23 to the billed account number ********* along with late fees.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 07/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************PO Box ***************, ** 76086Initial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a parcel from mainland ***** to *********, *******. The Fedex is responsible for the ground ship from ********** to ********* *******. The Fedex tracking number is ************ I am the receiver. I made the order online and waiting for my parcel. But Fedex didn't make any action to ship it. There website just indicates that the shipment was exception.I uploaded the tracking records from Fedex official website.Business Response
Date: 07/03/2023
Dear *****,
Your report to Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you have experienced as a result of this situation.
Our records indicate that your shipment is in our ******************** Because your financial arrangements are with the shipper, you should contact them for further assistance
Respectfully,
FedExCustomer Answer
Date: 07/03/2023
Complaint: 20248378
I am rejecting this response because:I can't contact the shipper now, and all the items have been purchased already which belong to me. Can I get all the items by myself?
Sincerely,
*******************Business Response
Date: 07/06/2023
Dear Ms. ******** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
Your concerns regarding FedEx tracking number ************ being held have been reviewed. Our Security personnel confirmed that the charges are valid and must be paid before the shipment will be released for delivery.
Please send in a Money Order or Bank Cashier's check in the amount of $213.96 and made payable to FedEx to:
FedEx Fraud Security Controls
Attn: ***********************************
*****************************
Bldg. E, 3rd Floor West
*******, ** 38116
Please reference case number ****** and tracking number ************ on the payment.
Once payment has been received and cleared our bank, the shipment will be released.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of this shipment.
Respectfully,
FedExCustomer Answer
Date: 07/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.Please allow me a couple of days to proceed the payment. I agree to make the payment of the shipment.
Sincerely,
*******************1028 ******************, ** 32746Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package from Kickstart and paid $35 for priority delivery. I was notifed by Fedex that my package was delivered and when I down immediately as I received the email to retrieve my package. However there was no package. I ****** Fedex immediately and asked for picture if where they left package as I was unable to locate it. They told me there was no photo and had me file a claim. This occurred on June 16th. I have received no resolution from Fedex and when I called them they told me my case was closed. They advised me that I would receive a phone call but no one called me. The fedex tracking number is ************.Business Response
Date: 06/30/2023
Dear : ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered on June 16,2023 at 3:02 PM. Per our conversation the driver stated that the package was released at the correct location and you have made contact with the shipper. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
For more information, please refer the shipper to: *******************************************************************************.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex case C-********* Tracking ************ The item was brand new and packaged perfectly with Styrofoam and corrugated protection. Upon arrival, the package appeared to be crushed, I opened a claim, submitted my photos of the damaged box and bent product to only still be denied. I ship all of my orders with FedEx under the influence that if I pay for insurance and the item is damaged, I am covered.Business Response
Date: 07/01/2023
July 1, 2023
Dear Customer;
Your BBB Case #******** has been assigned to my desk for review and response.
As previously communicated to you, the additional photos are required in order for FedEx to review your claim and provide a final resolution. I assure you that once the photos are submitted your claim will be reviewed and processed accordingly.
Per FedEx Terms and Conditions, when a claim for loss/damage is submitted, some form of an inspection must be completed and if it is not, FedEx has the right to decline the claim requesting the inspection and if it cannot be fulfilled the claim will be declined for this reason.
Thank you,
Hope I / FedEx ******************** / FedEx Ground Claims / *************************************************
Customer Answer
Date: 07/01/2023
Complaint: 20246375
I am rejecting this response because:I have submitted photos to **** at the service recovery to review the damage
Sincerely,
***** ******************Business Response
Date: 09/01/2023
Dear ***** ******************,
FedEx ***************** has requested photos of the outer/inner packaging and the item in the condition received. The customer must also include a copy of the proof of purchase, repair/non repair invoice on all claims. To date, the additional items requested have not been received.
Once all the info is sent, I assure you the claim will be processed accordingly and you provided the resolution.
Best regards,
FedEx
Customer Answer
Date: 09/01/2023
Complaint: 20246375
I am rejecting this response because:I have submitted more than what you are providing the BBB to your department. In addition, my customer had chosen to repair the unit themselves, meaning there is no repair invoice. Since when is all of this a requirement to be covered under fedex insurance. I spend *****k a year using ******************** and of the few claims, I have never been asked for any of this type of documentation, especially after so much time has elapsed during this process
Sincerely,
***** ******************Business Response
Date: 09/05/2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been reviewed several times and the required additional information has not been provided.
In order for this claim to be reviewed and processed accordingly all of the following required information will need to be resubmitted:
Claim Form/ Proof of Value / Photos of the outer/inner packaging / Repair-Non-Repair Statement
Please forward the info to the direct email address ************************************************* all the previous emails submitted did not include this information and this is why the claim cannot be reprocessed/
Thank you
Hope I / ******************** / FedEx Ground Claims Department
Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company never delivers my packages in the stated time frame, or delivers them damaged or missing parts. I can't recall a package that ever arrived in time in one piece. A package was supposed to be delivered today (6/27/2023) and it never arrived. I have filed numerous complaints with the company's support line and I believe I have already filed a complaint once with the BBB. This is inexcusable behavior and if they can't get the packages to my door in time, in one piece, complete, then they should not deliver to this area. It's costing me money, time, and sanity having to deal with this company.Customer Answer
Date: 06/28/2023
A screenshot of where the driver didn't even attempt to deliver the package. This is absolutely ridiculous. I want compensation of $150/day for them just wasting my time and costing me more money simply because they don't feel like doing their job.Customer Answer
Date: 06/28/2023
I spoke with FedEx customer service again and they gave me a complaint number of: C113381921.Business Response
Date: 07/05/2023
Dear ***********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/05/2023
Complaint: 20246126
I am rejecting this response because: The requested resolution was not met. I requested compensation for the time and money I had to waste because a FedEx employee did not want to do his/her job. That was the $150 in the original complaint. Since the employee was corrected before any additional days were wasted, I still feel that only $150 is a fair amount.
Sincerely,
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