Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,322 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Xfinity shipped a package (tracking number ************) to my previous address, located at **********************************************************. The package was scheduled to arrive by Tuesday, June 13th, and required a signature. And I had a flight scheduled for Thursday, June 15th, as I was moving out of *************.Unfortunately, my package did not arrive until Friday, June 16th. Surprisingly, FedEx claims that someone presented my ID to receive the package in my previous address, which was impossible since I was not present at the time of delivery and all residents have moved out by that time. The lease office didn't receive the package as well.I contacted with FedEx team and they just said the shipper deliver to the right place and the right person, without showing the signature or any proof. In the attachment, I proved by flight record and rental car record to show that I was not at home, thus not possible to sign with my id. Finally I request FedEx to admit their dereliction of duty and send the lost package report to Xfinity.
Business Response
Date: 07/05/2023
On behalf of FedEx, please accept my apology for the experience. We received and processed your claim request. Unfortunately, upon completing our investigation we must respectfully decline your claim. According to our records, the shipper must file all claims as per our contract agreement with them. Please contact the shipper for further information.
Customer Answer
Date: 07/05/2023
Complaint: 20260803
I am rejecting this response because: the FedEx didn't provide any proofs supporting their claims. Can you show the signature files? Can you describe the one who received the package? Can you show your investigation process and reasoning?
Sincerely,
***** ****Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has been missing serveral times from this company ..they are delivering to wrong location other than the location /address stated on the package! fed ex is not helpful and unwiling to help me locateBusiness Response
Date: 07/11/2023
Dear : ************************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipment(s) ************ that have been mis delivered to another location. This is being addressed internally with the drivers serving your area. The driver advised there was no package located and the delivery location and you have advised that you still do not have the package.
Due to the shipment not being located and because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/11/2023
Complaint: 20260540
I am rejecting this response because: THIS IS THE 3RD TIME THIS HAS HAPPENED!!!!! NOT ONCE....WE ARE NOT A PART OF THE HOSPITAL OR WE ARE NOT **** ******* IS NOT EVEN OWNED BY THE HOSPITAL AND ARE PRIVATE PRATICES...THE SHIPMENT WE WERE SUPPOSED TO RECEIEVE WAS LAB SUPPLIES WHICH WE NEED DAILY TO PEFORM OUR WORK.......FED EX CALLED ME TODAY AND GAVE ME ALL SORTS OF LIES...SAYING DRIVER WENT BACK OVER AND COULDNT FIND THE PACKAGE...I WAS PROMISED TWICE THAT AFTER I SAW GOT DELIVERED AND I NEVER RECEIVED IT...I CALLED ONE HOUR LATER AND IT WAS PROMISED TO ME THAT HE WILL GO BACK THE SAME DAY IT WAS DELIVERED AND IT WILL BE AT MY FRONT DOOR...IT WAS NOT !!!! THAN I WAS TOLD IT WAS A FILL IN DRIVER...LIE...BECAUSE THIS HAS BEEN HAPPENEING MORE THAN ONCE...THIS DRIVER NEEDS TO GET RETRAINED ON HOW TO DO HIS/HER JOB PROPERLY AND DELIVERED IT TO THE ADDRESS THAT STATES ON THE PACKAGE...NOT WHERE THEY FEEL LIKE LEAVING.....OH YOU KNOW WHAT ELSE I WAS TOLD BY FEDEX PERSON...WELL IF I KNOW WHERE IT IS...WHY DONT I GO GET IT??????? THATS VERY UNPROFESSIONAL....WHY DONT YOUR COMPANY DO THEIR JOB CORRECTLY...WE ARE NOT PART OF THE HOSPITAL AND ITS NOT MY JOB TO GO FIND IT THAT YOU WANT TO PLACE WHEREEVER THEY FEEL LIKE IT
Sincerely,
*********************Business Response
Date: 07/14/2023
Dear : ************************************:
Your report to the Better Business Bureau regarding tracking ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate the package. We have advised that you would need to contact the shipper and request they file a claims for this shipment. For more information, please refer them to: *******************************************************************************.
Please know that management has been advised of the customer service you received in regards to the package and will be addressed internally.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExCustomer Answer
Date: 07/14/2023
Complaint: 20260540
I am rejecting this response because: THIS WILL CONTINUE TO HAPPEN AND I WILL CONTACT BBB AGAIN AND AGAIN AND AGAIN AND AGAIN...I HAVE NO PROBLEM DOING SO! THERE IS SO EXCUSE FOR YOUR LAZY AND UNTRAINED DRIVERS WHO DONT GET IN TROUBLE FOR NOT DOING THEIR JOB CORRECTLY. YOU NEED TO RETRAIN AND /OR REHIRE BETTER STAFF
Sincerely,
*********************Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package with Fedex 2day shipping tracking number ************ which has now been delayed at the ************ ** hub. Why pay for express 2day shipping if the package will be delayed? Poor business practice and not the first issue faced with Fedex deliveries in this area.Business Response
Date: 07/05/2023
Dear *****************************************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 780448666171.
We are concerned to learn of your dissatisfaction with shipments that have been released improperly. Per our conversation, you advised this package was located in the neighbors bin. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. **************** has contacted you to addressed this issue.Names and contact information for local management have been provided to you should you have a need to contact management in the future.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
c m, ** 27330Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A furniture i ordered from a vendor was shipped via FedEx in seven(7) individual packages with seven individual tracking number. The 4-5 of the packages were scheduled to be delivered today. I requested to work from home so I can be present for the delivery. After 1pm, I received an email saying delivery was attempted and that the driver could not deliver and will try again. I didn't receive any notification about the driver arriving or heard anything from the door. I called the customer service number and they told me to leave my phone number at the door so the driver can contact me and that 4 of the packages will still be delivered today. I left my phone number on the door expecting a call. several hours later I received another email about a failed delivery attempt. I did not see a delivery truck or a person coming to the door on my ring camera. I called customer service again and the person who picked up said that the FedEx tracking has an error and that delivery date is actually tomorrow. He said there was no way to escalate the issue and that I could not contact anyone else to talk about this problem. He said the driver probably passed by because my front door was closed. I did not know that I had to stand outside all day or keep my front door wide open for FedEx to deliver my packages. FedEx has zero accountability on their bad behavior, their customer service is incompetent and doesn't even know how to forward calls correctly (i heard the customer service person talk about me when they were transferring me to a different contact person), and either their workers are told to lie to their customers or they are really that incompetent. FedEx needs better drivers who actually attempt to drop off packages, and definitely needs better customer service representative training.Business Response
Date: 07/03/2023
Dear : ************** :
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that your shipment(s) was delayed while being processed at our sorting facility. Tracking data reflects that tracking number(s)780390068606 was delivered on 6-30-2023 at 12:16 pm, all others ************, ************, ************, ************, ************, ************ were delivered on 7-1-2023 at 11:25 am.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free ****************** has been advised of your concerns.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 07/03/2023
the reason why I was able to get all of my packages was I found the phone number for the sorting facility by searching the chamber of commerce. FedEx was not the one trying to fix the problem and FedEx was not the one who helped me. I had to go above and beyond to find the people who can help me. The person who called from FedEx today told me very different things that FedEx toll free people told me. toll free number people said that they are not allowed to transfer me to the sorting facility and said I should not pay attention to the tracking page since it is mostly wrong. the person who called from FedEx today told me that they were supposed to transfer me to the sorting facility. Every single person I have spoken to at FedEx provided different information. I do not trust FedEx. Until I see their process documentation, i will not trust them. I hope none of my suppliers use FedEx.Customer Answer
Date: 07/06/2023
Date Sent: 7/3/2023 4:14:15 PM
the reason why I was able to get all of my packages was I found the phone number for the sorting facility by searching the chamber of commerce. FedEx was not the one trying to fix the problem and FedEx was not the one who helped me. I had to go above and beyond to find the people who can help me. The person who called from FedEx today told me very different things that FedEx toll free people told me. toll free number people said that they are not allowed to transfer me to the sorting facility and said I should not pay attention to the tracking page since it is mostly wrong. the person who called from FedEx today told me that they were supposed to transfer me to the sorting facility. Every single person I have spoken to at FedEx provided different information. I do not trust FedEx. Until I see their process documentation, i will not trust them. I hope none of my suppliers use FedEx.Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped off a sealed brand new in box package to be send5/22.I provided the package to the store. On 6/5 the package showed up back at my residence submerged in some sort of pungent fluid. It was clear this fluid had damaged the barcode and thus the damage resulted from Fedex during transport. The reason it was sent back to me was their barcode became damaged and unreadable. This made it obvious that it was damage on Fedex end since the package tracking showed it had made it to the *******, the city in which it was to be delivered. On the same day, I filed a claim as both the store and customer service could not help me. On 6/14 I received a denial.I called fedex and explained to the representative the situation. He seemed to understand and agreed. He escalated the situation, resubmitted the claim with additional information, and requested someone to contact me.On 6/21 I received another denial letter from fedex. I attempted to contact the claims department 3 times since then but representatives have not been able to connect me with the claims department stating theyre already closed despite saying they at open 7am to 7pm. All 3 time I contacted them was within this time window. I should have received the cost of shipping of ****** returned to me since the company was not able to complete the shipping.Also I would suspect the fluid was some kind of gasoline or other fluid that wasnt water as it smelled pungent. This product couldnt go into a swimming pool. Furthermore, it was in no condition that the seller would accept the return.Not only am I ashamed of Fedex for not being able to deliver my package, but also the condition they returned the package to me and lack of accountability to do the right thing per their own policies.Attached are pictures of the damages which clearly show the package was opened and retaped by fedex,the barcode that was damaged by fedex,and the original receipt of shipment.Business Response
Date: 07/03/2023
July 2, 2023
Dear Arun;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ********************.
Upon receipt of your BBB Complaint, I reviewed our records and the images you submitted and there was not any indication of loss/damage occurring to the shipment while in FedEx's possession. Also, I am not seeing any of notation of damage/loss written/noted on the carton. I understand your concern and will be glad to discuss this matter with you via a phone call. Please let me know via an email response ************************************************* when it would be a convenient time for us to speak.
Thank you
Hope I / ******************** / FedEx Ground Claims Department
Customer Answer
Date: 07/05/2023
Attached picture shows your barcode stating the reason the package was returned to me.(Damaged barcode). Clearly the fluid damage to the box cause the damage on the barcode which demonstrates the damage that occurred during the possession by FedEx. This package was sent back to me, who is the shipper, and never made it to the intended recipient. I have sent my phone number to be contacted as requested. ************ Thank you.Customer Answer
Date: 07/16/2023
Reject. The explanation and picture clearly shows damage while in possession of FedEx. The shipment was never completed.Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an expensive item in fed exs care which they seem to be incapable of delivering. There have been zero delivery attempts along with delay after delay while being on the truck for delivery.Business Response
Date: 07/10/2023
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
We need your tracking number to review further. We called you on July 3, 2023,and left voice message.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am extremely unhappy as I can get no straight answers from Fedex about why my package is being held hostage in the Fedex facility in ************ since Thursday last week (June 22nd), and not being delivered. It goes out for delivery each day from the Fedex facility and gets returned every day without being delivered. I called first on Friday June 23rd and I was told it was because the weight/dimensions were wrong. They took my email and cell# and they said someone would be in touch. No one ever contacted me. Then I called again on Monday June 26th, as my package was still not delivered. I was told that there was an issue because it was going to a P.O. Box but I was not informed of this at the time when I went into a Fedex location inside of an Office Depot to ship the package on Monday June 19th. In addition, I had sent another package the same day to a p.o. box, and it got delivered no problem. The person took all my details and said it should be delivered but they had to get the physical address and that someone would follow up with me if they needed additional information. They would not give me a straight answer on whether it would be delivered. If they cannot deliver my package tell me and send it back to me so that I can use a company that can actually do their ****** job and not give me the run around for days on end holding my package hostage!!! I got a case# from this call to check on my package and give details on my package which is not what I ****** asked for! All I want to know is why is it not being ****** delivered and can they ****** deliver it or not but can they answer such a simple question no!! Instead they continue to give me the run around and hold my package hostage. Tracking# ************ for package that submitted for delivery June 19th 2023. Paid $19.98.Business Response
Date: 07/24/2023
Dear : *****************************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you experienced as a result of this situation.
Our records indicate that the address on your shipment was incorrect. Our local station corrected the address and delivered the shipment under same tracking number on 7-6-2023 at 1:00 PM.
Our records indicate this package was processed via Office Depot, a Retail Ship Site. Just as you paid Office Depot for the transportation charges on this package; any refund request should be made thru Office Depot.
Thank you for your patience in this matter and for shipping with FedEx.Respectfully,
FedExInitial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against FedEx for consistently delivering packages to the side door of my residence instead of following the specified delivery instructions to deliver them to the front door. Despite my efforts to resolve this issue, including confirming my delivery preferences and filing multiple complaints, FedEx has failed to rectify the situation.I have repeatedly confirmed my delivery preferences within FedEx's delivery manager, clearly indicating that packages should be delivered to the front door. However, the FedEx driver consistently ignores these instructions and leaves packages at the side door, even going as far as marking the front door as the delivery location in their records. Despite numerous complaints and a speaking local manager named ****, the issue remains unresolved.In an attempt to address this ongoing problem, I have put up signage at the side door explicitly stating that all packages should be delivered to the front door. Regrettably, the FedEx driver continues to disregard the signage and persistently delivers packages to the side door. This has resulted in packages being exposed to unfavorable weather conditions and has caused damage to perishable items left in the sun and packages left in the rain.I kindly request your intervention to ensure that FedEx takes immediate action to deliver packages to the designated front door as instructed. Furthermore, I would appreciate your assistance in facilitating open communication between FedEx and myself to find a satisfactory resolution to this persistent issue.Thank you for your attention to this matter. I trust that the Better Business Bureau will take the necessary steps to address this complaint and help ensure proper delivery practices by FedEx.Business Response
Date: 07/11/2023
Dear ***************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address.
Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item from Lowes online and had it shipped to the store in *******, ********** on Pacific. They used FedEx as the delivery service and now for the third day in a row, they have failed to even attempt a delivery. When I call them, they claim it is due to driver shortages however, after speaking with one of their drivers that deals with the express side of things, he said the issue was actually because the company they contract the ground deliveries out to just doesnt seem to give a c*** about delivering them on time. This is getting absolutely ridiculous. I have not had a single FedEx delivery arrive on time in the last three years. I do everything in my power to avoid companies that ship via FedEx for this very reason, but in this instance, I didnt have a choice.Business Response
Date: 06/30/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
Tracking data reflects tracking number ************ was received on June 30, 2023 at 11:30 a.m. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments and an internal review with the drivers responsible for serving your area will be conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipments. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipped an overhead projector using Ground delivery, item was properly packed and in working order, when delivered, box was broken open and the projector was damaged. I insured the package for the very purpose to insure it was covered. After making a claim, they have denied paying the claim three times after providing them photos of the box, packaging material and the projector. All three times, they have not taken responsibility. I am seeking a replacement or the cash value on my projector which is roughly $1500.00. I will not accept anything less.Tracking Number: ************ Ship date: Nov 21, 2022 Case Number: C-********Business Response
Date: 07/03/2023
July 2, 2023
Dear ******;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional review and response.
I did review the photos submitted with your BBB Escalation and they are the same photos that were submitted with the claim. The shipment in question was not properly packaged per FedEx's Packaging Guidelines. When shipping items they are to be be in the manufacturer packaging or similar and this item did not meet either.
On behalf of FedEx Management, I apologize and maintain the original decline.
Thank you
Hope I / ******************** / Ground ***************** / *************************************************
Customer Answer
Date: 07/03/2023
Complaint: 20254347
I am rejecting this response because: the package was packaged with enough fill and it was fully taped. The problem in the manner the package was handled, clearly the box was busted open in route by their people and spilling the packing material and now they want to wash their hands of their failure. I will not accept their denial and will only accept a replacement of the contents or the insurance cover I paid for. Either one is the only outcome I will accept
Sincerely,
*************************Business Response
Date: 07/05/2023
July 5, 2023
Dear ******;
FedEx Ground Shipment #************
Your rebuttal for BBB Case#******** was forwarded to me.
Please provide me with a phone number that I can contact you via phone to discuss your concerns further. My direct email address is as follows: *************************************************.
Thank you
Hope I / ******************** / Ground Claims Department
Customer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I am sharing my email for further correspondence.*****************************
Sincerely,
*************************4242 *********************, ** 75244Customer Answer
Date: 07/10/2023
**********Customer Answer
Date: 07/12/2023
From the CONSUMER:Sent 7/5/2023 2:16:22 PM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I am sharing my email for further correspondence.*****************************
Sincerely,
*************************4242 *********************, ** 75244From the CONSUMER:Sent 7/10/2023 5:36:42 PM**********Business Response
Date: 07/13/2023
July 13, 2023
Dear ******;
FedEx Ground Shipment #************
If you still have a question or concern regarding your Ground Claim please contact me via my direct email *************************************************.
Thank you
Hope I / ******************** / Ground ***************** / *************************************************
Customer Answer
Date: 07/14/2023
Complaint: 20254347
I am rejecting this response because:FedEx did not fix the situation, just provided a Canned response. FedEx clearly mishandled the box causing it to rip and damage the item and refuses to accept responsibility. There is nothing to discuss, replace the damages item or pay the claim
Sincerely,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.