Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Fedex delivery scheduled on Friday 30th June 2023. I waited a whole day and at 4:07 PM I received a text mentioned Delivery attempt was failed cause business was closed. I live on residental property and I was waiting for the parcel but nobody rang a doorbell. My society have ***************** service where you can drop items in individual lockers. That was also not done. I called fedex customer care 4 times and I kept explaining the issue and asking for the parcel to be delivered ASAP and I was kept being told that not it will be delivered on Monday 5th June 2023. I am working person and I cant take leave all day to recieve parcel. I did that on friday and I didnt receive the parcel. If I am requested to stay home one additional day to receive the parcel, I need a compensation of my one days salary or the parcel should be delivered before monday possibly on Sunday 2nd June 2023

  Customer Answer

  Date: 07/03/2023

  I went to fedex ****** warehouse, the parcel was on site but the ** on-site gave false information that its not there and was sent to ********* holding area. Today I received an update that the parcel is on truck and going to ********* fedex drop box. 
  

  I am just running around to get a hold of this parcel while fedex is playing with it and giving false information 

  

  Business Response

  Date: 07/05/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns

  regarding the handling of the shipment traveling on package tracking number 780330495270. 

  We called you on July 3, 2023, and advised package was out for delivery to requested FedEx

  Authorized *************** and our records indicate a proof of delivery on July 3, 2023, at 

  4:55 p.m.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in

  the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had three items as of today that have been sent via FedEx including one medical item and all three have been lost/delivered to wrong address/home as shown in one picture from FedEx as thats not my house and the other picture was left on the US mailbox by a 4 lane highway and was not there when I finally saw picture nor when I checked my mail and todays delivery shows a picture of the package in their truck but was delivered over 2 hours ago it states however is nowhere to be found. I contacted and spoke with individuals immediately on the first two and never received anything beyond email updates even though I was told I would get a call and then was told nothing they could/would do and to contact the senders. Today I just used the virtual assistant as the two times I called in and waited to talk with a person it did absolutely no good. I have a business as well and will definitely not use FedEx for anything to ship unless they are the only option at this point as theyre delivery ability has taken a huge downturn as has their customer service. The third delivery I had sent to my daughters address in hopes it wouldnt get lost since she lives in a housing addition and gets packages regularly and her name was included as in C/O as well but obviously didnt help and FedEx doesnt seem to really careespecially when they are leaving packages on the US Mailbox by a 4 lane highway that has multiple other mailboxes by it and they cant use the US mailbox for a delivery but they dont seem to care about that either. I would like some clarification and the packages tracked and replaced as *** spent hours speaking with FedEx and took hours to get the orders placed so it should be their responsibility to correct not mine to contact the shippers again when FedEx has been paid for the services.

  

  Business Response

  Date: 07/07/2023

  Dear ******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 647077451681 and 78054757266.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20264130
  
  I am rejecting this response because:
  First if you look there were three attachments and three different shipping/tracking numbers yet only two referenced in the response.  Second after receiving a call, only after this complaint to the BBB as I received none from the multiple calls and direct online responses to FedEx, then another package was delivered finally but shows pictures of a completely different stack of boxes at someone elses house so again, completely unacceptable as just like this response to two of the three referenced packages FedEx is doing the least possible and cant even complete a response with all the correct information.  I would like some sort of competency to be shown and follow up thats more than just to satisfy a BBB complain but one that is from the local office that supposedly was contacted to correct the situation.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer purchased priority overnight residential delivery (Saturday included) for two separate packages. ************ and ************ are/were the tracking numbers. FedEx corporation employee improperly marked both packages as attempted delivery, when in fact no delivery attempt was made as the employee has access to a secure package facility with package lockers and could have easily fulfilled delivery. Instead, employee feels it is acceptable to have normal weekday delivery, thus transferring the burden onto a different employee to make delivery, and not fulfilling FedEx contractual obligation to provide delivery as purchased by the customer.

  Customer Answer

  Date: 07/01/2023

  Additionally, after FedEx driver failed to make initial delivery attempt (at ****pm, missing the 12pm guaranteed delivery), customer contacted FedEx at their 800 number seeking resolution.  Tier One support was unable to provide any assistance other than to "document" the concern.  Customer requested escalation.  Tier Two support contacted local FedEx Delivery Hub and spoke with employee "********".  ******** advised a second delivery attempt would be made on today's date.  A second delivery attempt was never made.  Customer contacted local FedEx hub in person at 430pm to retrieve package.  Package was not returned to FedEx hub until 530pm by delivery driver.  No explanation provided by any hub employee.  

  Service Failure at Three Levels:

  1) Missed guaranteed Priority Overnight Delivery (12pm guarantee)

  2) Missed (never attempted) second attempt at delivery later in the day

  3) Supervisory Failure at the local level to determine accountability

  Customer suggests this is a common weekend occurrence where FedEx employees have learned to game their own number of deliveries by marking "resident not available / business closed" thereby reducing their own work load while maintaining supply chain metric of "on time performance".

  

  Business Response

  Date: 08/08/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers ************ and ************.

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  
  

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20264088
  
  I am rejecting this response because:

  Regretfully the carrier has never acknowledged responsibility (in writing) and has not stated (in writing) what steps they have taken to guarantee a service failure such as this will not happen in the future.  I received a phone call from the local office stating they would look into the complaint and never heard back.  This is simply unacceptable for such a large corporation to duck responsibility.  
  

  Further, the shipper is not to blame for the service failure.  They appropriately shipped the package in well marked packaging indicating the level of service.  The carrier failed in its obligation to provide and ensure the terms of shipping were met.  Any financial restitution thus falls on the carrier, not the shipper. 
  

  Therefore, FedExs written response to this complaint is unacceptable, and rejected.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/30/2023

  Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package Tracking Numbers ************ and ************.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *********************************** 672

  *******, ** 75001

  
  

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** just randomly mark packages as undeliverable because they can't be bother to do their job correctly. "Not home or business closed", ring camera doesn't show the lazy s**** even in the area. How about you hire people that have more than a room temp IQ and stop blatantly lying?

  

  Business Response

  Date: 07/11/2023

  Dear ***************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us.

  We are concerned to learn of your dissatisfaction with your delivery experience. Our records indicate that the package travelling under FedEx tracking number 653189282448 was delivered at 6:41 PM on July 3rd, 2023. 

  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. Our records indicate that we are unable to deliver to your building on the weekends as the leasing office is closed.  We certainly regret any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

   

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20263904
  
  I am rejecting this response because: While the leasing office is closed, no packages get delivered to the office, and are sent directly to the units. The gates are also open. The package was left at my front door when it was finally delivered, so why would the office even need to be open? The driver is lazy and wasting time with no excuse. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex repeatedly delays packages containing items needed for myself or my family. They always state business closed or customer not home. They've been given an access fob before, and multiple doors to our building do not lock so anyone may enter. I've enrolled in their delivery service to add instructions for delivery too, but still they label packages as undeliverable for days. When this happens, they are nowhere in the area of my address so they don't even bother to attempt delivery. Why do I add simple instructions for ignorant kids to ignore them?

  

  Business Response

  Date: 07/05/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau regarding tracking number 657234971246 was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, our records indicate your package was delivered at 12:01 p.m. on July 3, 2023.  

  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am highly upset with this service! My children and I moved to ******* a month ago. I purchased new furniture including ********es for our new beds. I ordered 2 twin ********es, 2 twin *** springs, 1 queen ******** and 1 queen *** spring from ******* online. I received a notification that the 2 twin *** spring ********es, the queen ********, and the queen *** spring ******** was delivered on June 28th. I was home during that time and did not see my packages. They delayed the shipment prior to that, stating they were unable to make the delivery. I don't why!! The second shipment of the 2 twin beds has been delayed as well. I have spent almost $700 for this stuff and have not received it. I have been getting the run around with FedEx customer service about my orders. My children and I are sleeping on the floor because of this!! This is a disgrace and it is not fair. I found out today, the reason they delayed my second shipment is because the delivery driver ****ed it as a wrong address! How!? Why did the delivery driver **** it as being delivered for one shipment but later ****ed it as a wrong address for my second shipment! I spoke with a FedEx customer representative and he confirmed my current address. Something is not right with this and this needs to be resolved ASAP!!! ******* did start a refund process for $177 for the 2 twin *** spring ********es on June 30th. Tracking numbers: ************, ************, ************, ************, ************, and ************. First order was $344.12 and 2nd order $336.49.

  

  Business Response

  Date: 07/21/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We understand your dissatisfaction with the handling of the shipment traveling on tracking numbers: ************, ************, ************, ************, ************, and 780331888460.
  
  Our office has been unable to reach you follow up with you by phone or by email. Any exception to our normal, quality service is important to us.
   
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.
   
  Respectfully,
   
  FedEx
  

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  , ** 30327

  
  

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a goods and Requested my friend in ********** to ship it down to ****** on 15march 2023 and we were informed the shipment will take 2days after 4 days it didn't arrive on the 5th day we tracked the shipment and discovered it was aboundon in FedEx ground office Arcadia,.when we contacted FedEx they ask us to give time for them to investigate after 3days they informed us shipment was damaged on transit we demanded it should be delivered in any condition they refused we requested for the FedEx branch office where the shipment was kept and they gave us a FedEx ground office in Arcadia the next we were on out way to see our shipment where FedEx claim to have kept it ,we call the Branch and they informed us we should not come that they have trashed the shipment and we should apply for rebursment from FedEx. We apply immediately but no positive response till date .this is the tracking number. The tracking number via FedEx is 395769603484.Please we want a refund payment for the shipment and compensation thank you

  

  Business Response

  Date: 07/25/2023

  Good morning,

  The claim has been reviewed and we show that ****** Catering is the shipper. You will need a shipper waiver from them or we will need for them to file the claim before we can move forward. I do apologize but this is needed.

  Sincerely,

  **************** | ******************** | FedEx

  Customer Answer

  Date: 07/25/2023

  Shippers authorization letter to claim my shipment sent.

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Chinenye Uwa C.f

  ****************************************

  ******, ** 91723

  
  

  Customer Answer

  Date: 08/03/2023

  Please I need my refund this shipment lost has caused me a lot of loss to my health and child I am not happy I spent  a lot of hard end money and also paid for the shipment and didn't see my shipment. 

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset. I am writing about a package that was not delivered to my address as it should have been. I have been dealing with this since Monday this week. (Week of 6/26/2023) I call FedEx, they tell me to contact the seller I bought the product from. I go to my seller, he is also confused as the tracking number (provided) is the same on the receipt as it is on the site ******* I'm tired of getting the runaround, as no one knows what is going on! Who is the correct department to speak to about this? What am I supposed to do? Where is my package? I believe I and the seller were given the wrong tracking number as this one shows it was delivered and signed by someone who is in the same city, yet a completely different zip code than I am. I do not know who ****************** even is. How do I get the correct tracking number?

  

  Business Response

  Date: 07/06/2023

  Dear *************************:

  This is in response to your request for information pertaining to a shipment with FedEx tracking number 656882176097.

  According to our records, this tracking number was not addressed to you, and it was not delivered to your address.  Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you. However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 656882176097.

  I hope this information is helpful.

  Respectfully,

  FedEx

  Customer Answer

  Date: 07/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *************************

  *********, ** 44120

  
  

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lens from ********* and Video with one day shipping through FedEx. The package never arrived. It is now in **********, ** with no estimated delivery date. This is the third time this has happened. Why is Fedex allowed to charge extra costs for shipping when they never deliver on time?

  

  Business Response

  Date: 07/03/2023

  Dear ***************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We regret any problems you encountered while inquiring about the status of the shipments.  After further research, our records indicate tracking number ************ was delivered on July 1, 2023 at 7:56 a.m.  As we discussed, please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 
  
  

  Customer Answer

  Date: 07/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  , ** 36109

  
  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is for the BRonx, ** location specifically *****. Whenever I know my package is coming from that location I ask to be switched to Mt ****** for the following reasons ***** - STOLEN PACKAGES BY EMPLOYEES DELIVER TO WRONG HOUSE RUDE STAFF THEY NEED TO BE RETRAINED ASAP AND VET THE EMPLOYEES. I AM SO OVER THAT LOCATION THIS IS RIDICULOUS!!!

  

  Business Response

  Date: 07/07/2023

  Dear *************************:

  Your report to the Better Business Bureau regarding tracking number ********************** was received.  

  Attempts to contact you have been unsuccessful. We regret any inconvenience you experienced as a result of this situation.   
  

   After further research, our records indicate your package was delivered on June 30, 2023 at 2:03 p.m. local time. If the shipment has not been located, please contact the shipper for a refund/replacement.  The shipper can contact FedEx for a claim.

  Your business with FedEx is greatly appreciated, and every effort will be made to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
   
  FedEx