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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,727 total complaints in the last 3 years.
5,322 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/09/2022 invoice FedEx Ground Home Delivery shipment with additional fee for Residential Appointment -This package contained a custom piece of handmade furniture for one of our best clients. It had already been delayed and their tracking update at 5am 12/2/2022 had it scheduled for Saturday, Dec.3rd. Our client drove to work in ************* that Friday morning (12/2) and received a call with an Out for Delivery scheduled time of between 11AM-1PM. Becasue a signature was required, he returned home before 11AM. The package did not arrive! At 6:30PM he sent us an email stating his frustration and said at this point - he was done and did not want it. The package finally arrived around 8:30PM, yet damage was done. One of our best clients was sick of their unprofessional lack of quality service and now associates us with this terrible experience.We have called numerous times to request an adjustment or courtesy credit, yet the promise to adjust the invoice and send out a new copy resulted in no adjustments. The promise of a reduction through their ************** never transpired. These types of shenanigans have occurred multiple times in the past with shipping quotes noted on Bill of Lading, yet charged erroneously a higher fee. We have had enough of this company not following through and being honest in their business transactions. They have sent us to collections now, and we see no other resolution at this point in time. We have called and written many times and now their resolution is to dump us into a collections company.
Business Response
Date: 07/14/2023
Dear **** and ***********************************:
This is in response to your recent inquiry addressed to the Better Business Bureau regarding the charges for FedEx tracking number 770581916740.
We understand your concerns regarding the delivery of the package and deeply regret any inconvenience caused to you or your customer. In order to balance our focus on service and safety, the FedEx money-back guarantee has been suspended until further notice for specific services including FedEx Ground. In the future, if you are requesting a refund or credit for transportation charges, please submit your request via www.fedex.com under "Billing and Invoicing" within 15 calendar days of the invoice date.
As a goodwill gesture, a partial credit in the amount of $219.63 has been applied to the shipment.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 07/24/2023
Our company is still being harassed by Fed Ex collections agency:
****************, LTD.

*********************
********************************
**************

Even though we had agreed to pay half of the FedEx bill, FedEx has not resolved this with their collections agency. We have spent numerous hours working to resolve their flub, conceded to pay half of the bill just to finally resolve this, and we are still being hunted by their collections agency!
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes, on our about May 2023, I had mailed a ground-package with the subject shipper which had a 3 day indication, however took longer to be received. Thus am seeking a $20 credit. A picture of the traking number and receipt is attached. Thanks!
Business Response
Date: 07/06/2023
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number ************ and your concerns regarding the transit time for your package.
Out records indicate this package was shipped on May 8th, 2023 with a delivery commitment date of May 12th, 2023, and that the package was delivered at 1:01 PM on May 12th, 2023.
Based on this information, we must respectfully deny your request for credit on the transportation charges.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 07/06/2023

Complaint: 20271051

I am rejecting this response because package delivery was indicated as 3 days ground, and didn't arrive until the 4th day even after a day of initial mailing. Thus, our package was at least a day late and worthy of receiving a credit especially for its cost to ship. Thanks!

Sincerely,

***************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- I sent my passport from ******* to ****** to get it stamped for a ******** ****** Date of sending passport from *******: June 9, 2023 - Date of ******** embassy sending my passport: June 16, 2023 - Tracking Id: ************ - Case Id: ********** - ********************** was supposed to deliver my passport on Monday, June 19, 2023 - I have travel plans and need my passport urgently however I have called FedEx for the past 12 days and they keep saying they are searching for the passport. They dont give me any updates and this has affected my mental health tremendously. I have urgent travel plans and a new passport takes two months to come. - FedEx customer service agents have shown no remorse for my missing passport. They are bullying me and treating me like a joke. Like I have no power. - please help me!!
Business Response
Date: 07/10/2023
Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment tracking number ************has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of tracking number ************. As we discussed, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/10/2023

Complaint: 20270312

I am rejecting this response because like I mentioned on the phone to *******. FedEx has been super rude about everything. Every time I call they tell me they are searching and theyll call me back but they never do. After all that is happened, I did not even get a phone number of an employee at FedEx to call. Instead I have to go through the toll free customer service number and explain the situation to all agents while I get transferred again and again.
As I had already mentioned, this shipment contains my passport which takes months and months to remake. The shipper was ******** Embassy who was stamping a ******** **** on my passport. The shipper is unable to make a new one because its not their job. Since this is my passport, I ask you to look everywhere including customs.

Fedex has been handling this very rudely and unprofessionally and I am so disappointed.

Sincerely,

*****************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought via ******* brake pads for my car online ...car cannot be driven waiting a week. On the delivery date FedEx delivered it to a wrong address. Neighbor next door. ******** informed me later she after noticed my address on package ran out to the FedEx truck and told driver package is for next door. Fedex driver notes in his comments customer refused package. U saw comments called FedEx customer service. Informed them. Was told I would get the package yesterday. Sunday as opposed to Saturday original delivery date. Saw tracking info for FedEx update to show delivery today. But then got a call from FedEx informing me package is being shipped back to shipper. Since I refused package. My car is still undrivable. Cannot go to work or even get grocery. No brakes. All because FedEx driver could not read address on package to the house he delivered package to. Fedex refused to accept the problem. Just say sorry and that's it. Now I have to wait for another week to have it redeliver since I can't afford to spend any additional money. I am 78 years old on a fixed income. *** know how to make my doctor ************ Don't know what to do for grocery. All because FedEx driver did not even bother to check address on package
Business Response
Date: 07/11/2023
Dear *******************************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate your package will be returned to the shipper using the your original tracking number.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

FedEx
Customer Answer
Date: 07/11/2023
Because I am in a fixed income I cannot afford to spend wasteful money being 78 with medical and doctors visit. Needed a car had to wait until I received this month ss payment to rent a vehicle cause I had no brakes on my car cannot drive not safe. See attached. Had to also get the brakes at regular price see attached and now have to wait for my husband as check in order to pay for the brakes to be fixed all due to FedEx inconvenience. So I would really appreciate FedEx looking into this. Also to aware that little things like this really throw and deliver set backs to elderly people living solely on their social security check
Customer Answer
Date: 07/11/2023
Because I am in a fixed income I cannot afford to spend wasteful money being 78 with medical and doctors visit. Needed a car had to wait until I received this month ss payment to rent a vehicle cause I had no brakes on my car cannot drive not safe. See attached. Had to also get the brakes at regular price see attached and now have to wait for my husband as check in order to pay for the brakes to be fixed all due to FedEx inconvenience. So I would really appreciate FedEx looking into this. Also to aware that little things like this really throw and deliver set backs to elderly people living solely on their social security check
Customer Answer
Date: 07/12/2023

Complaint: 20269496

I am rejecting this response because: the fact that FedEx was used for delivery should have indicated that this package was extremely important to me and the fact that FedEx did nothing but lied since 1st initial delivery and not an apology until I contacted the bbb is something that the general public especially my AARP members and my senior wellness center. Appears that the mental health and state of us. Especially me being 78 health wise is being ignored

Sincerely,

*******************************
Business Response
Date: 07/28/2023
Dear Rookmin ********,
This is in response to your rejection addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 780383499420.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Business Response
Date: 08/09/2023
Dear *******************************,

This is in response to your rejection addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 780383499420.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/10/2023

Complaint: 20269496

I am rejecting this response because:
this package was brake pads for my car ,,,because of the inconvenience i was unable to fix my car and due to doctor visits and other driving activities was forced to rent a car because of necessities an expense i couldn,t afford being on a fixed income......i also had to reorder said brake pads another expense i couldn't afford hence i was unable to pay my electric bill...my power was disconnected from duke energy.....so there was A CHAIN REACTION DUE TO THIS ONE INCIDENT THAT ENIORS LIKE MYSELF WHOSE ONLY INCOME IS SOCIAL SECURITY do not have the luxury to just go and spend money .

I do have all receipts and correspondence in regards to this so yes I would expect fedex to reimburse me for these expenses that they caused that I am still underwater
Sincerely,

*******************************
Business Response
Date: 08/25/2023
Dear *******************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

In regards to your request for compensation, a claim should be filed for review and consideration. A claim form has been sent to ******************************* to complete and return.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully

FedEx
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Custom Offsets and it was shipped. I have been promised delivery from Fed Ex since 6/28, then 6/29, then 6/30. I keep tracking it but it has not updated or if is has, it still has the SAME data. I call alot to find it cuz this box is worth $700 minimum. Everytime I call, I get a different story, and they are rude, obnoxius and when I say I want to speak to management - I get told 'no managers are on site' - a big ole compoany and no managers?? Now the box is being sent to ******* **, even though I was told on 7/2 it was in ************* **. Then was told it was in ********** **. I get told 'we are doing an investigation' have been told that for almost a week' with no satisfaction of anything. I got told on 7/3/2023 - it will be delivered by COB 6/30 --- that was last week so I had someone wait for it, at 7:30 pm, still not package. All 4 of the packages weighed the same, looked the same, size same and the #'s were in sequence so that should have told someone that they are going TOGETHER! Apparently Fed Ex isn't that bright! Now I am being told - within the next couple weeks. That package was needed, if I didn't need it, I wouldn't have ordered it! Now their site is just not updating. I did reach out to my lawyer and the company that shipped it, and they are next on the list for a BBB complaint. I did a claim with Fed Ex online and still nothing. I can't get a date now out of them. Would like an honest answer that they lost it or grow ***** and say where it is, I will go get it myself. At this rate it would be faster. I get put on hold for 1/2 hour to be told NOTH*ING!!!!!
Customer Answer
Date: 07/04/2023
Here is the Tracking #. As of 7/4/2023 - said it is back in ************* **. It keeps changing from ******* ** to ********** ** to ************* **. Never makes it out of those 3 locations. If it is somewhere -- I will go get it myself, at this point, it is quicker for me to pick up rather then them deliver it. It is clear that they don't know how to deliver packages!
Customer Answer
Date: 07/04/2023
780404751610 Tracking #.

Business Response
Date: 07/19/2023
Dear ***************************,

Your report to the Better Business Bureau regarding tracking number ************ was received.?
Our records indicate the local office reached out to you today, July 19, 2023, and was advised that you did receive the package but it, as well as its contents, were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can then contact FedEx for assistance with filing a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 07/19/2023

Complaint: 20269335

I am rejecting this response because: Fed Ex never reached out to me **** just now and they dont *********** about anyone but themselves. I did reach out the shipper and the shipper said Fed Ex isn't returning their calls either.

Sincerely,

***************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex has failed twice to delivery packages and that made me lose a lot of money because the packages had products that I needed to work.Both occasions they said that my adress was wrong and they tried couple times to delivery. Well I confirmed with them on the phone and by their on words the adress was confirmed as being correct.I use same adress with all other carriers and they have no problem delivering it.On the first attempt they literally left my package on somebody doors with a totally different adress.So at this last time I was on a call with and gave all the information necessary to deliver it even my phone number and on the next day for my surprise I got a notification saying that the package was delivered and signed by me which never happened and I can prove that because the time that says that I signed I was on a uber.Well I try to fix it by calling them and trying to talk to one of their manager which it was denied the person who I talked to was very rude and didn't allow me to talk to his manager and hang up on me.Because of this I have lost around $5,000 income and also that made me to be a bad guy for my costumers once I couldn't finish the jobs in time.
Business Response
Date: 07/10/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number 780109414200 at 1:23 p.m. on June 26, 2023. We are concerned to learn of your report that the shipment was not received. We regret that we are unable to provide additional information regarding the location of the shipment. Also this was brought to the attention of local management responsible for our operations who will complete an internal review with the drivers serving your area. Per our conversation you contacted the shipper and was issued a reimbursement for this shipment. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 07/10/2023

Complaint: 20268162

I am rejecting this response because:
You guys made me lose 5 thousand income only words won't help me.

Sincerely,

***********************
Business Response
Date: 07/12/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.
In regards to your request for compensation, a claim should be filed for review and consideration. For more information, please refer to: *******************************************************************************.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************

, ** 33701
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We waited nearly nine months to have a sauna delivered from a company named Enlighten Sauna. After numerous delays for this delivery that was to arrive within 4 to 6 weeks, finally the plant hired Federal Express to deliver the package within **** days. The delivery arrived last Friday evening at about 7:30 PM and it was clear from the outs of the driver was not happy to be working still the package was on a pallet and was crated. Each location we showed the driver where he could unload the crate was rejected by him. This was a residential Delivery, and FedEx was paid to handle the actual drop off, meaning, we were not expected to unload the box, they were. As the problems progressed with this driver, he ultimately grew so frustrated and impatient that he simply opened up the back door of this truck, opened the liftgate, and with his pallet ***** he pushed the crate off the back edge of the liftgate, dropping the crate from dock height. It landed on a corner of the pallet and crashed on its side to the ground. It is currently sitting in the middle of our driveway, and FedEx has made no attempt to make this right, despite the driver, notifying the company of the problem, or so, he said.
Business Response
Date: 07/27/2023
Dear *******************************:

This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 772505145789.

Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through a major retail and the shipment was lost per FedEx.The order was bought to my house and a signature was required and no one was there to sign. The driver left a door tag and advised they would try again on June 16th to no avail. I went on line and requested the package be delivered to ********* on Hwy. 85 in *********, **. still no delivery. I tracked the package and it has been in *******, **. since June 21st. I did a virtual chat with no resolution, I called and spoke with a rep and still no resolution. I provided my email and call back number and still no resolution. I called and demanded to have the issue escalated and I was provided a case number by a supervisor and advised someone from the tracing department would reach out and nothing. I called Friday June 30th and was advised the package was lost and to file a claim. I ask the rep was that information on the website and he advised me to ****** it and if this is the customer service you are providing I can understand the incompetence of your workers. I just wanted my merchandise.
Business Response
Date: 07/06/2023
July 6, 2023
Dear ****;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for review and response.
Our records indicate the shipper has filed a claim and per our Terms and Conditions if you are disputing the delivery/claim disposition you will need to speak directly with the shipper. Per our Terms and Conditions, the shippers are to file/dispute all claims on behalf of their customers.
I apologize for any inconvenience and assure you that your concerns have been documented and addressed internally. If the shipper has any further questions, please have them contact me directly via email at *************************************************.
Thank you
Hope i / FedEx ******************** / FedEx Ground Claims
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** just moved back to the ** after 5 years in ********. I paid a global shipping company to send 7 large boxes of my things door to door (******** to east coast). The money I paid, initially, took care of all finances to get my 7 large boxes from ******** to the US by cargo ship, and then from the port through customs, and then to my door.I have used this global shipping company twice before, with no problems, via **** This time they used FedEx. My boxes never arrived to my door in the US, and no one contacted me as to why. After many calls on my part, I was told by one kind customer service rep that the packages are being held by FedEx for possible fraud?! though it was noted that this has nothing to do with the contents. After the initial call that directed me to fraud customer service, I filed a claim and was given a case number. This was on June 16, 2023. I was told I would be contacted within 48 hours to discuss what the issue was.My issue is that no one at fed ex security/fraud has replied to my daily calls or emails for the last 3 weeks. Despite leaving messages and asking in tears for someone to just contact me to give me peace of mind about my 7 large boxes of my (well used and very dear) personal and treasured belongings, I still have not been contacted. Fed ex has had my boxes since June 7, they were delayed and re routed to the fraud facility in *********** on June 16th, or so I was told by customer service. Today is July 2. Silence.I am not alone, here. My colleagues, who also moved back to the US from ********, and who shipped at the same time with the same company, are also in the same situation .so my 7 large boxes included, It is a total of 3 people and 25 boxes that are seemingly being held as leverage? for something we know nothing about, as fed ex has not reached out to any of us . Help! This absence of communication CAN NOT be standard practice? I must have rights to my belongings? Is it time for a lawyer against fed ex?
Business Response
Date: 07/27/2023
Dear *****************:
Your package has been approved for release to be returned to you and should be received within 5-7 business days. Should you have any other questions, please contact FedEx Fraud and Security at ************************.
On behalf of FedEx, we apologize for any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,??
FedEx
Customer Answer
Date: 08/01/2023

Complaint: 20266701

I am not satisfied with this response because unless I have a tracking number, I have little faith, at this point (2 months of my things being withheld ), that it has actually been sent out. Once a tracking number is provided, I will be happy to close this complaint. Additionally I paid an exorbitant amount for overnight shipping. If something is arriving ground (as noted in the reply), I will be needing a financial adjustment/reimbursement.

Sincerely,

*****************
Customer Answer
Date: 08/03/2023
The problem has now been resolved . This complaint can be closed. Thank you for your help.
Initial Complaint
Date:07/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an international package (Tracking# ************) stuck in Fedex ******* warehouse since May,25, no more scan since then. I was told the last scan is to start clearance process, so the package should be in the clearance area. After that, the package was missing and never got located. I called Fedex lots of time, and the shipper reached to Fedex to start a searching process, but I got an email from Fedex on Jun, 6, said "the goods are offsite with a broker currently pending customs release so I will keep this case under monitor until we get some up to date scans when the courier regain custody of the shipment post clearance. I will postpone the searches for now due to this."After 2 weeks I called ***, the *** officer confirmed that they did not hold the package. So the Fedex agent lied to me, the package was lost, and nobody was working hard to search it. I kept calling them to ask the update of my package, they promised to call me back, but never did.base on the last notes of the package, the security team was involved, I am not sure if the package was stolen by the Fedex employee before the clearance process, they refused to disclose the detail for the investigation. I request to talk to the agent in ******* who in charge of my package searching and I need to check the surveillance video ASAP to recover my package.I need the package be delivered.Thank you.
Business Response
Date: 07/21/2023
Dear *******************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 3:47 p.m., on July 20, 2023, to which you have confirmed receipt. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*******************
4010 ***********
******, ** 77386

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