Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased two phones from **************** I decided to return one, it was an iPhone 13 back to Spectrum. They had an account with ********************** and told me to drop it off at any location. I dropped it off to be shipped from the ****** ** location on 5/6/2023. For weeks I was waiting to hear from Spectrum and my account never got credited. They kept telling me it was pending. Then I spoke back with someone from Spectrum and they told me the box came back empty to their warehouse in ************, ** on 5/10/23. I have been trying to get them to help but they will not & told me this would have to be a FedEx claim. I tried to make a claim with FedEx and it was denied. FedEx said there was an addendum where claims cannot be made against the company. I spoke back with *************** said that was only when they are the shipper. In this case I am the shipper and should be able to make a claim. I have tried for weeks to get this resolved with no help from Spectrum or FedEx. Spectrum is about to charge my account for over $700 on 7/22/2023 due to the phone missing. My FedEx Tracking ID ************. I appreciate any help! Thanks

  

  Business Response

  Date: 07/06/2023

  Dear *****,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the claims on this package tracking number 397959477319

  were denied.  The billing account used to ship has a claims special agreement. 

  Our records indicate a proof of delivery on May 10, 2023, at 11:35.

  We understand the recipient is advising that the package was missing contents,
  

  however our records are not indicating any damage to package while in transit

  and we have no additional information regarding contents.

  We spoke to the account holder on your behalf on July 6, 2023, and provided

  this information while on the line with you as well.

  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged for a delivery that was never attempted. The driver noted that the business was closed/unavailable, but they never tried to attempt delivery. The front door was unlocked and the lights on as the business was open. Now the item is being shipped back out of the area and those shipping costs are not being returned. I have spoke with multiple representatives and filed complaints, but they will not do anything about it. The driver's attempted delivery times do not match the attempted delivery times on the tracking system. According to customer service, the driver tried to deliver the first package at 8AM on the 28th, after 5PM on the 29th, and after 5PM on the 30th, but all of the notifications online state delivery was attempted between 1PM and 2PM on all three days. The tracking number is ************. We do not need any money back, we just need our items to be delivered per policy.

  

  Business Response

  Date: 07/19/2023

  Dear *******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number 622651881791 was delivered July 17, 2023, at 1:26 p.m. We are concerned to learn of your report regarding the discrepancies in your delivery attempts and this information has been provided to our local office for an internal review.
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  ************************************* 203

  **************, ** 23464

  
  

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year and a couple of months, most packages delivered to my address have been left in an unsecured location on the property. The bottom of our old driveway which is no longer used (except sometimes in the winter). Not only is it not secure it is unsafe for the driver to deliver to this spot. The driveway connects to the road at a blind turn. Parking on the road, or exiting the driveway is extremely dangerous as most cars coming down the hill around this turn will not see or notice a vehicle/person there in enough time to brake.Dozens of calls to customer service have made no difference. A callback from the station the package came from was promised a few times and no calls or resolve/difference has occurred. Customer service is friendly all of the time but seem to be useless in this situation. The system is broken there.I had two packages delivered in the past few days. Medical devices I rely heavily on. One was delivered Sunday and was delivered to our front door with a photo taken. (Awesome job!) The next one was delivered on Tuesday and was left in the bushes at the bottom of our old driveway (the one mentioned above). Once it was found I noticed the box was stepped on. A clear footprint outline is shown on the box (image attached). This crunch on the box damaged the package for the medical device and the actual device itself. Not only were delivery instructions not followed (for the 14th month or so in a row) the package was damaged and thrown into a **** in an unsecure and unsafe location.UPS, ************* and *some* FedEx drivers have no problem delivering packages to spots mentioned in delivery manager. We've had fire trucks and box trucks up our driveway with no problems.No other channels you provide have been able to successfully help come to a resolution. I am tired of hunting down my packages because of a lazy driver. Especially when it is critical medical equipment or sensitive electronics.Tracking Number: ************

  

  Business Response

  Date: 07/11/2023

  Dear : ******************************************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ traveling to your address of ********************************************************
  
  
  Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  1525 ***************

  ****, ** 16046

  
  

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking numbers ************ and ************ a package that was paid for to be shipped from ****** to Texa for a 2 business day delivery, package being shipped 06.14.23 to be delivered on 06.16.23. The package was not shipped or received until 6.19.23, yet FedEx staff managed to add a lie to the database on June 19th called FedEx on Friday the 16th and was told this was delayed until the 19th.I called and spoke with 6 different people including a supervisor and they told me that they are corporate and the manager. I explained to them that this is perisble food and this would need to be delived ASAP, I even went to the point of telling them that this food needs to be frozen and I can go and pick it up where ever it is. They told me that the boxes were frozen in there wharehouse and no need to worry, Totally untrue. When I got the packages of which should have been Frozen it was hot sinky and stuff coming out the food that was white. I had to order again now costing me $453 and it was delived on time and frozen by **** There is a rumor that FedEx is going out of business due to Pilot strikes. I'm beginning to believe it because they are treating customers as if they are desperate thieves. The site will not allow a claim or look at a claim I filed to rebutal, I demand my money back NOW! I am about to blow up social media with what's going on. FedEx is going to have other problems if an exec doesn't call me and get me money by the end of the week. I filed a claim and the sender filed a claim and they denied it even after I told that this is on there customer service at the Fedex location that did not put information in correctly. FedEx instructs to file a claim tried to file another, but the have the website rigged to prevent that. I'm not walking away from my money. If FedEx wants a lawsuit publicity to occur. I can make it happen. Heads need to role on the upper management level. The company's reputation is irreparably ruined.

  

  Business Response

  Date: 07/07/2023

  Good afternoon ************,

  Your claim has been escalated to the ******************** Office for review. I apologize for the issues that you encountered with the first shipment. While we strive to offer the best service possible, there are times when things occur outside of our control. Our service guide lists frozen foods as a commodity for which we do not assume liability for should there be a loss or damage. Please see below as it is taken directly from the service guide under Liabilities Not Assumed:

  FedEx Ground will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part from:

  28. FedEx Ground does not provide protective services for transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shippers risk for loss of value or damage occasioned by exposure to heat or cold. The shipper agrees to not file damage claims for perishable items.

  I am truly sorry that this was delivered late but it does come down to the shipper assumes the risk when shipping perishable through our ground service. Please reach out to the shipper for your resolution.

  Sincerely,

  **************** | ******************** | FedEx

   

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20274737
  
  I am rejecting this response because: if f

  FEDEX DOES NOT DELIVER FOOD OR PERISABLE ITEMS WHY WOULD YOUR ASSOCIATE NOT TELL US THIS AND JUST PROCEED WITH THE TRANSACTION IT IS REALLY SAD THAT FEDEX IS NOT ACCEPTING RESPONSIBILITY this is the worst customer service I have ever received I will never utilize FedEx again I promise you that THIS SITUATION WILL BE EXPOSED. Thank you Bbb I hope all this stays on there file 
  
  *********************************************

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ************************* Account Number: *********** Invoice Numbers: ***********; ***********; ***********; *********** Since May 2023, FedEx has been issuing someone elses invoices to my FedEx account. Those invoice numbers listed above have no relation whatsoever to my FedEx account Im neither the Sender nor the Recipient for all of the shipments listed in those invoice numbers.I requested FedEx to immediately investigate this matter and reverse the charges erroneously made to my credit card. However, FedEx continues to ignore this request and continues to issue someone elses invoices to my FedEx account.

  

  Business Response

  Date: 07/10/2023

  Dear *************************:

  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  Your concerns regarding your account and outstanding invoices have been reviewed. The charges have been removed, and the FedEx account has been closed.   

  Respectfully,

  FedEx
  

   

   

   

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20274721
  
  I am rejecting this response because:
  

  Upon logging into my FedEx account online, I noted that my FedEx account is still active (and not closed), and the charges relating to the latest invoice (5-786-88296) have not been reversed.  Please reverse the charges for this invoice and completely close my FedEx account.  Thank you.

  Sincerely,
  

  
  *************************

  

  Business Response

  Date: 07/14/2023

  Dear ************************* :

  A credit card reversal request for the fraudulent shipments in the amount of $1,121.51.The credit was applied on July 5, 2023. Please allow **** business days for this to reflect.

  For any additional information, please contact your credit card financial institution.  
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  Respectfully,  

  
  FedEx 
  

• Initial Complaint

  Date:07/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flail mower and it was shipped by fed ex. About june 12th 2023 I received a call from fedex to schedule a delivery date and time. There was not any discussion about any extra fees at that time, I scheduled the delivery for Tuesday June 18 2023. I was there for the delivery and promptly unloaded the mower, This was done within ten minutes of arrival, A week later I received a bill for $138. I called customer service about this extra charge, I was being charged a detention charge and a residential delivery fee. Neither was brought to my attention at the time delivery was being scheduled, Also on the bill it stated for residence delivery the first 15 minute are free abut I was still charged, The customer service rep was not very helpful at atl.

  

  Business Response

  Date: 07/12/2023

  Dear *********************** : 
   
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
   
  The freight charges of $138.00 has been credited to freight shipment Tracking PRO# **********. 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex damaged my shipped things (tracking number ************). I submitted a complaint, and they approved it and sent me a check for $215.97. But this check is voided and my bank charged me an additional $12 for depositing this check.

  

  Business Response

  Date: 07/07/2023

  Dear ****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  A check payment has been processed on July 6, 2023 in the amount of $12.00 Payment has been sent via FedEx tracking number ************, please monitor fedex.com for scans.
  
  Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package for overnight delivery that was to arrive on Fri, Jun 30. I received notification of a delivery attempt on 7:14pm on Jun 30 and that my delivery being delayed to Jul 3. FedEx was contacted immediately, as I was home and did not witness a FedEx truck ever arriving, & my package should have been left at my door. The FedEx rep refused to provide any details on how delivery could be attempted given these facts and why delivery wasnt being reattempted on the next business day, Sat. When I contacted the shipper, FedEx claimed the truck broke down en route and had to be towed to their facilities. Come Jul 3, I am again at home when I receive notification that my package was delivered. No FedEx truck was witnessed - my package isnt there and the proof of delivery picture showed it wasnt my house. I **** the package as lost online and contact a rep immediately. I have protection on my package & can see the approximate location is nowhere near me. The 1st rep I spoke to claimed theyd be locating the package and redelivering it the same day. The end of the day comes with no update, considering the Jul 4th holiday - so I speak to 2 more reps who cant corroborate what the 1st rep told me and tell me 2 completely different things - the only vague detail I got is theyre waiting to make contact with the courier. FedEx obviously is capable of seeing the exact location the package was scanned and dispatching someone to retrieve it, esp. given that they were immediately notified it was delivered to the wrong address. There are no similar house numbers in that location, so it seems to me my package was being attempted to be stolen - otherwise, the driver is grossly negligent. This has also happened BEFORE. Its clear FedEx doesnt care to deliver on the service they were literally paid for, are extremely disingenuous, incapable of hiring competent people and rectifying at-fault situations appropriately & timely, and enables their drivers to steal packages.

  

  Business Response

  Date: 07/10/2023

  Dear **************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 780512730212.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same situation as always packages never get delivered they show on truck for delivery but don't show up until days later or if ever, they never give a reason or offer any explanation! They treat the consumer like their doing us a favor yet they are a multi billion dollar business. A business that craps all over the receivers of packages. Zero accountability and no way to speak to live employees in your local area

  Customer Answer

  Date: 07/04/2023

  Matter has been resolved. Unbelievable but true, they delivered at 11:30 pm.

  Customer Answer

  Date: 07/06/2023

   
  Date Sent: 7/4/2023 7:50:13 PM
  Matter has been resolved. Unbelievable but true, they delivered at 11:30 pm.

  
  

  
  

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had tremendous trouble with Fed Ex lately. Around Memorial Day of this year I received an invitation to attend a wedding, and I ordered a gift for the couple from a vendor who used FedEx to deliver. I got the gift unscathed and in time to bring it to the previously-mentioned wedding, but it was unduly late. I'm in *****, **. It got as far as ***********. I'm one who has automatic e-mails to let me know the shipping situation. I was expecting the package on a Monday per FedEx's own information. Partway through that Monday I got a notification that it was in CO. It took two extra days to receive what was mine. Last week I was to receive on an overnight basis very expensive specialty medication that requires refrigeration. It got to ***** the morning it was supposed to, but I had to "butt kick" to get it to me, because it was 3:00 in the afternoon and it wasn't on a truck yet. With the hot weather we have had, the medication would not have survived until the next day. It wouldn't have come without my "butt-kicking". I'm awating another temperature-sentive package that is in an ***** suburb at this moment, and FedEx says it is still supposed to arrive today. It's 8:00 p.m., and it's not on a truck. Tomorrow is the 4th of July, so again we have needless waiting and possible compromising of the goods in my package. Three ***** in a row--not good, FedEx. I don't think FedEx should be able to get by with such poor performance.

  Customer Answer

  Date: 07/04/2023

  Just one more detail, since I wasn't able to provide tracking for the first of the three packages where I had delivery issues.  It came from Christianbook.com to the address provided in the complaint in the first half of June.  I didn't know that I was going to have two more issues with FedEx in such a short time after the initial issue.

  

  Business Response

  Date: 07/07/2023

  Dear ***************************:

  Your report to the Better Business Bureau regarding tracking numbers  ************ and ************ was received.

  Tracking number ************ was tendered to FedEx on June 26, 2023 and delivered on June 27, 2023 at 5:53 p.m. local time. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. 
  

  Tracking number ************ was tendered to FedEx on June 29, 2023 utilizing our FedEx ground economy service and delivered on July 5, 2023 at 9:50 a.m. local time. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery. 

  Per our conversation both shipments have been received and were received intact. For your compensation request please refer to our on line service guide which can be located at www.fedex.com. 

  In no event shall FedEx Express, including, without limitation, agents, contractors, employees, and affiliates, be liable for any special, incidental, or consequential damages, including, without limitation, loss of profits or income, whether or not FedEx Express had knowledge that such damages might be incurred.  
  
  We will not be liable for, nor will any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, mis-delivery, non-delivery, misinformation, or failure to provide information caused by or resulting in whole or in part from: 

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused and look forward to serving you better in the future. 
  
  Respectfully, 

  FedEx

   

   

   

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20271479
  
  I am rejecting this response because:

  I still prevented a large claim without so much as a thank you.  The only reason the medication package got to me on the correct day was because of my ramrodding.  After talking to FedEx, they are into paying claims rather than reimbursing mitigation of damages.  I'll be sure to indulge them in the future WHEN this happens again.  FedEx's attitude just supports their low bbb rating.  I'll also be sure to relay FedEx's sentiments to my pharmacy.
  
  Sincerely,
  
  ***************************