Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was shipped by the sender on 3/3/2023 at a ********* in ****************, **. It made it to ************** the same day. The package according to the tracking sat at the facility for 5 days to determine that the barcode couldn't be read and was replaced on the 5th day. On one side of the tracking, it says in transit but on the other side it says no expected delivery date. My question is, which is it? Is it in transit or is it just sitting at the facility with no resolution or delivery date in site? Today is the 3/12/2023 and although I understand it is Sunday, how long should I wait to see traction on this shipment?

  

  Business Response

  Date: 03/17/2023

  Dear *********************** : 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Invalid barcoding appears to have impacted your shipment label, during the time in which your shipment was transported. Tracking is also limited as the shipment is not scanned everyday. Based on available information, it appears the shipment is returning to the original address. You may continue to monitor at FedEx.com as no eta is available.  Please contact your shipper for additional return, claims, or replacement  details.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. 
  
  Respectfully, 

  
  FedEx 

  
  

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19586310
  
  I am rejecting this response because:

   

  Although I understand that issues arise and packages can get misplaced, I am hard pressed to accept the resolution without any guarantees.

  Since the tracking didn't update at all since 3/8/2023 and I can't see where the package is at, I just have to wonder if it made it back to the sender or it didn't. The sender told me that FedEx basically said the address where the package was going couldn't be reached and that somehow it was a bad address given. I can look up the address on ****** Earth and ****** Maps and it can be found.

  We are on day 18 since the whole fiasco started and the sender still hasn't received the package back, He is out his parcel and I am out my time and money waiting to hear he got it back or not. Please show traction or a resolution so that the sender gets back their parcel or something. Guessing is never an acceptable resolution for a shipping giant like Fedex.  How will I know the sender has got back their package? If you can provide a resolution or show that, I will accept the resolution.
  

  
  Sincerely,
  
  ***********************
  **********************************************
  
  

  

  Business Response

  Date: 03/28/2023

  Dear *****************, 

  This is in response to your recent inquiry addressed to the Better Business Bureau regarding FedEx Ground Economy tracking label ************.
  
  After further research, your package has been located. Delivery records show arrival at the destination location on March 25th, at 8:49 a.m. Thank you for all your patience during the resolution process. 

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  Respectfully,

  FedEx

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number: ************ FedEx was paid to execute a 2 day delivery to me for an important document from my car finance company. I automatically cringed when l seen the shipping label image was with FedEx, due to previous experiences of always being delayed or Fedex marking my package delivered and it would not be delivered. I was tracking the shipping envelope and it was supposed to be delivered by 12:50pm on Friday, March 10,2023. Then the delivery was moved to 8pm on March 10,2023. I knew then I probably would not see my item. It was in ********** at 7pm the night of the 9th, then they moved it back to Rainbow City 2 hours the opposite direction from me. I just absolutely despise FedEx. They got one job and they cant do it. They hurt me very badly this time. I was greatly depending on this document to be able to make financial arrangements. Well, I was unable to because FedEx failed to deliver my 2 day speed delivery. Why is it so hard to get packages sorted and delivered???? People depend on these items. I went as far as to contacting the *** of the company on one of the events they failed to deliver my package for my replacement mobile device that was overnighted to me. It didnt make any difference. This company is horrible and it has terrible customer service and they dont even care. I feel as if they should have to pay what they made me lose out on die to lack of service. I am so upset and struggling. They should not be allowed to handle customers orders.

  

  Business Response

  Date: 03/24/2023

  Dear *****************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. ??
  
  After further research, our records indicate your package was picked up on 3/13/23 at 15:31.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

• Initial Complaint

  Date:03/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx says I signed for a package. I DID NOT. On 3-7-23 they sad I did this and offer proof of delivery (no photo) PDF document by no image of my signature. After days of a run-around I finally find out that the driver said he gave the package to a person in a car who was following the truck and had ID to match the package. WHAT BS ! Clearly the driver stole my new iPhone, signed my name as it appeared on the package and passed on this BS to management who hides behind the one page proof of delivery document. It would be nice to talk to someone in management but alas they do not have (or will not share) any local phone numbers for their ********, ** facility and unbelievably do not have email for the ** as I attempted to send one to someone in ******* and it is impossible to do so. I had to plead with their CS person to finally find out this BS story about giving it to a person in a following car as they NEVER came to my door. Nice that they hire criminals as drivers.

  

  Business Response

  Date: 03/13/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 633403585229 was signed for at 12:44 p.m. on March 7, 2023.  We are concerned to learn of your report that the shipment was not received.  Additional research has been conducted and we regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact ******* for further assistance regarding reimbursement or replacement.  ******* can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

   

• Initial Complaint

  Date:03/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx knowingly fraudulently closed an investigation regarding case C-********* tracking ************. Their so-called investigation into a missing package (noted) fraudulently closed without providing (the customer (myself) ) with tracking coordinates, nor imaging to substantiate their closing the case (noted). After conducting our own investigation, we possess substantiated evidence to show the package was delivered to the wrong location, to the direct contrary of FedEx so-called conclusion. After multiple documented attempts to have FedEx explain their knowingly fraudulent case closing, they've failed to comply with our attempts to monetarily (or otherwise) recover losses, as they pertain to our lost-time while conducting our investigation. We are writing to potentially have BBB act on our behalf to have FedEx render us whole.

  

  Business Response

  Date: 03/27/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  

  tracking number ************. of which you did not receive although a 

  proof of delivery was noted on March 5, 2023, at 8:49 a.m..  The Ground 

  station manager spoke with you March 14, 2023, and you advised that a 

  neighbor delivered you the package, and he provided you his contact

  information if you incur any additional issues.

  Also, we apologize for the misinformation you were provided when seeking

  assistance from customer service rep at 1 (800) number.

  On behalf of FedEx, please accept our sincere apologies for the inconvenience

  you were caused. 
  
  Respectfully, 
  FedEx 

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  168 ************ Unit 5C

  *******, ** 32725

  
  

• Initial Complaint

  Date:03/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions, I ordered items using a first address (i.e., ************************************************************). On both of those occasions FedEx delivered to a second address (i.e., *****************************************************************).On both occasions a photo of the allegedly delivered package was emailed to me. Neither of those photos was helpful because the ************ failed to provide any perspective on the delivery location. Useless photos.On both occasions I attempted to call FedEx to get help, but they hide their phone number on their website. Additionally, once I found their phone number, the voice prompts were useless. I have been waiting for their response as to why packages continue to be delivered to the wrong address.Now I have a third package en route with tracking number ************. Their website fails to confirm any delivery address. I attempted to call again to verify where this was going to be delivered. Again, the phone prompts hung up on me repeatedly.

  Customer Answer

  Date: 03/18/2023

  I received a call from a FedEx agent named ******. She provided the phone number ************ with extension 999974.

  She asked me for the previous tracking numbers that failed to be delivered to the correct address. However, the phone number above fails to provide any voicemail where I can provide ****** with the requested information. Yet another indication of customer avoidance by FedEx 

  The other tracking number, by the way, is 394649044557. This was a ********** order addressed to ************** address, but was actually delivered to W3776 address.
  Around Feb. 21st an agent said they'd get back to me. But got ghosted.

  

  Business Response

  Date: 04/07/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:48 PM on March 14th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

  We understand your concerns, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority,and we take very seriously your comments regarding the service you received.
  

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 04/08/2023

   
  Complaint: 19585120
  
  I am rejecting this response because:

  The business has again failed to explain why shipment 394649044557 was delivered to the wrong address. Additionally, while the business claims that customer service is a top priority, their response was obviously generic and without any details of the events, not to mention the egregious delay in said response.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/13/2023

  FedEx is asking the following question as of 4/11/2023:

  "Have you received package with tracking #************"

  This question is NOT being asked in good faith, as the answer is clear in the prior correspondences.  This package was addressed to ***************  This package was NOT delivered to 332 Bowing Way.  Instead this package was delivered to W3776 ****************

  If FedEx will not act in good faith during this investigation, I respectfully ask the Better Business Bureau to make this noted for other consumers' benefit.

  Best regards,

  **************************

  

  Business Response

  Date: 04/18/2023

  Dear ***********************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 394649044557 was delivered on February 18th, 2023.  We are concerned to learn of your report that the shipment was not located at your address. We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19585120
  
  I am rejecting this response because:

  The shipper details were correct and designated the proper shipping address. The latest Fed ex message indicated that Fed ex was surprised to learn of this, however this piece of information has been my constant mantra for over a month. This suggests that Fed ex is not applying any investigative efforts regarding why they failed to deliver to the proper address. I also have no assurances that this problem will not happen again in the future.

  Quite simply, has Fed ex investigated the root cause of this issue? If yes, then I must accept their attempt. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a 9 piece international Fedex shipment to ********* picked up on March 10th at 2:52pm as part of my regular pickup. The master tracking number is ************ with 8 child packages attached to it. The issue is only the master tracking received a pickup scan, the other 8 packages did not receive any scan at all. I believe the packages will get scanned eventually however my issue is I want to make sure this will still be billed correctly as a 9 piece multiweight international shipment as the driver did not scan it in properly. Due to one package getting scanned in on the 10th and the rest at a undetermined date which im assuming the scan will be in ******* today or tomorrow. I want to ensure the fuel surcharge is also billed correctly since all 9 packages were picked up on the 10th. I especially want to ensure its billed as a 1 international shipment with 9 pieces. I do not want the package to all be billed separately as that would break the multiweight pricing. The quote I received for the shipment was $1,268.52 and i am expecting it to be around that amount if all the dimensions and weights match. This would be a huge issue for my business if it does not get billed correctly. I also would like for the driver to get training on how to do these packages. The driver was also unaware that this package had the paperwork sent electronically and didn't know what the *** meant until he confirmed it.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  After further research, I confirmed the transportation charges for FedEx tracking number ************ was billed correctly.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

   

  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered an expensive package that required a signature on March 4 2023. I wasnt home at the time of delivery so I called the 800 number to have it redelivered back to me on the next business day which was the 7th of March 2023 then I-get a message saying that delivery was delayed. I called the 800 number again the agent said that they rescheduled it to be redelivered the next day so I called again because several times FedEx promised that the package would be delivered and it was not. So I called FedEx in ***** ** thinking that I would get the distribution ctr. I did not it was the same all purpose line that people from other places answered who English was not their first language. I did talk to a supervisor and after I told him my complaint, that was he told me that they tried to deliver three times which they do not. So the delivery driver in my opinion falsified documents to cover his ****. So I am very upset and filing this complaint. It is very poor business practice and bad customer relations.

  

  Business Response

  Date: 03/20/2023

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  After further research, our records indicate your package was picked up on March 11th, 2023 at 1:57 p.m..
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  **************************

  *****, ** 74036

  
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2019, byFormica Ant Products (shipper) has shipped a "commercially prepared pet beverage" commodity under the trade name "Sunburst Ant Nectar" to commercial consignees in ***** using both FedEx and DHL services. The product is intended for use as an insect feed and is not labeled or used for human consumption.FedEx successfully delivered a shipment of this commodity in November 2022 to a consignee in ***** (see 770289705268).This dispute is for the amount of $1,477.87 for both shipments in invoice number *********** (see ************ and ************). The shipment information and commercial invoice were prepared the same as past shipments, but an error or omission by FedEx caused the shipment to be returned to the shipper. The FedEx broker in ***** appears to have 1) disregarded or failed to execute the *** (Broker Select Option) instructions on the commercial invoice (i.e. they did not attempt to contact the non-FedEx broker using the contact information provided), 2) misidentified the end use of the product as one that is prohibited from entry into ***** (i.e. "beverages for human consumption"), and 3) failed to notify the shipper, receiver, or non-FedEx broker of any problem before creating a return shipment for the goods.Immediately after the shipment was returned, the shipper reshipped the goods with FedEx and FedEx delivered the goods as agreed (see ************). After speaking to two FedEx employees with the Global Trade Network and two FedEx customer service representatives in *****, all agree that the return of shipment ************ was caused by an error, omission, or other negligence by FedEx as described above.Consequently, I am seeking a refund of $1,477.87 for both shipments in invoice number ***********.

  

  Business Response

  Date: 03/27/2023

  Dear ***********************,

  This is in response to your inquiry addressed to the Better Business Bureau.    
  
  Your concerns regarding issues with package tracking numbers ************ and ************, have been brought to the attention of management.   We understand your concerns, and have credited the shipping charges associated with shipment in the amount of $1477.87. Please allow up to 72 hours for the credit to be posted to the payment method used.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.   
      
  Respectfully,   
      
  FedEx    

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/10 Fed Ex listed that they could not find address on account after being 2 days late. My wife has missed 2 days of work waiting for fed ex from 8 am to 8 pm on 3/9 and 3/10. Upon inspection fed ex said that the delivery driver tried to deliver the product but the address was wrong. After verifying the address was right, I was informed that my package would be delayed another 3 days. I called within 10 mins of the apparent attempted delivery. I am asking that fed ex delivers my package next day as the contains are very important. I am also asking that when they attempt to deliver it again the call the number on they account.

  

  Business Response

  Date: 03/24/2023

  Dear ***********************,   
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns regarding your delivery was brought to the attention of local management responsible for our FedEx Ground operations, and the local manager has spoken with our driver and explained exactly where your address is located to ensure future deliveries are made properly..   
  
  We understand that any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance.  
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.  We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  

  FedEx 

  
  

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This isn't the first time I filed a direct complaint with fedex against this driver with regards to his gross misconduct. I filed a recent complaint February 14, 2023 because my package was damaged and completely opened. I contacted FedEx not realizing I sent my complaint to ******. So I contacted FedEx customer service, ******** and law enforcement to advise them of the opened and damaged property I received from the FedEx.I had an order 3-7-2023 both boxes were cut opened and thrown by my front door.March 9, 2023 I had my order delivered by the same FedEx driver as all the other deliverys and my packages were thrown in the dirt by my front door so I contacted FedEx to file a complaint.March 10, 2023 I received a voicemail from an employee from FedEx by the name of **** who is from the fedex ground station in ********* her number is **********. I called her back at 8:02 am at which the call lasted 7 minutes and 3 seconds. Instead of **** trying to resolve this matter she was very argumentative with regards to this driver and justified his actions by talking about the weight of my packages and ******* doesn't properly tape there boxes which is completely preposterous. So instead she mentioned that my orders are coming from ******* and if my items are damaged I could call ******* and get them replaced so basically she's encouraging me to commit fraud by not holding her driver responsible and I can just get it replaced. She made it a point also to state that her driver wasn't opening my packages. But this is the same driver who's DAMAGED my items and thrown them by my door. I know **** is not going to resolve this as she stated he's the only driver because I requested another driver. She didn't care about myself and my concerns as a consumer other than defending her driver who she's not WITH when my packages are delivered. I live next to the entrance and I've voiced this concern before as I don't want my packages stolen. Unprofessional, rude customer service

  Customer Answer

  Date: 03/14/2023

  March  13, 2023 I had several packages coming the same driver came and I met him at my front door. As he came around the corner to my apartment i walked outside and  I asked him to hand me my packages and I would take them and instead he threw them on the ground in which I had to pick them up off the ground myself. I do have video and pictures of this incident.

  

  Business Response

  Date: 04/10/2023

  Dear *****************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************ ext.  999974 if you need additional assistance.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

   Respectfully,

   FedEx 

  Customer Answer

  Date: 04/10/2023

  My packages that I was suppose to receive Saturday April 8th the driver marked them delivered and in fact they were NOT. I went through so much stress and frustration advising ******* I had not received my 2 packages in which I was told to wait 48 hours. So today someone from FedEx called me and stated the driver delivered my packages to the wrong address and allegedly I would receive them today. I was told that it wasn't there problem and I told the lady that called me today about my packages what I went through with ******* and she said well everyone calls ******* to report packages missing? I'm not everyone and she admitted my packages were delivered to the wrong address as the driver is new. That's not my problem. I paid for my items and I shouldn't have to go through this just to receive them. This company is disgraceful I still haven't received my packages and a FedEx truck just left the complex. FedEx is a scam

  Customer Answer

  Date: 04/10/2023

  My phone number has changed ************ Thank you 

  Customer Answer

  Date: 04/11/2023

   
  

  From the CONSUMER:

  Sent 4/10/2023 6:24:34 PM

  My packages that I was suppose to receive Saturday April 8th the driver marked them delivered and in fact they were NOT. I went through so much stress and frustration advising ******* I had not received my 2 packages in which I was told to wait 48 hours. So today someone from FedEx called me and stated the driver delivered my packages to the wrong address and allegedly I would receive them today. I was told that it wasn't there problem and I told the lady that called me today about my packages what I went through with ******* and she said well everyone calls ******* to report packages missing? I'm not everyone and she admitted my packages were delivered to the wrong address as the driver is new. That's not my problem. I paid for my items and I shouldn't have to go through this just to receive them. This company is disgraceful I still haven't received my packages and a FedEx truck just left the complex. FedEx is a scam

  From the CONSUMER:

  Sent 4/10/2023 6:26:44 PM

  My phone number has changed ************ Thank you 

  

  Business Response

  Date: 04/20/2023

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We have attempted to contact you at ************ to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
  
  Respectfully,
  
  FedEx