Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a order a canvas print on July 10 2023 for a July 11 2023 2:00 pm pick up time.. picked up my order noticed a tear on it so I told them about and they said they could re print it which ok with me but they didnt want to give me a discount for it being messed up and delaying me to get the product to my customer causing to lose money. They should have check the print out before calling the customer saying its ready for pick up and then the second time the made there was two more flaws in it. And still didnt want to refund me. They wasted my time and money saying the canvas was ready and not throughly checking the canvas before telling the customer its ready. And then when I called customer services number they provide in thier order email, I received no help saying they couldnt let me talk to a supervisor per FedEx policy and thats from Customer services employee ******************# ****** saying hes not allowed to transfer me to a supervisor so I could not express my concerns. And then when I called again another employee named ******* said she could transfer me to a supervisor she transferred me to the store, then when I spoke whoever answered the phone I asked to speak to a supervisor he said theyre not available he asked what was my issue and I told him then he transferred me to a supervisor by the name ****** or something along those lines. They only offered a 10% discount which is way less then what I lost using their service. The picture of the canvas is the second print they did after the first one had a tear on the corner of it, so not only was the first one messed up but the second one so twice they told me its ready when the whole time it had defects which I didnt pay for. Why call a customer up to say it ready and its messed up. So the whole time Im thinking its ready I let the customer know its ready and now I look stupid , out of 89$ plus the money I was to make off the canvas. I paid for a service that wasnt done correctly.

  

  Business Response

  Date: 07/21/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.??We have been unable to reach you by phone or email, but contact information was left on your voicemail to reach out to our office.
  
  Your concern regarding ********* Services have been received.??FedEx Office management was contacted and this has been reviewed internally. Our research found that you were not pleased with the first print, and we want to apologize to you for that issue. According to the manager, the order was reprinted, and we were advised that you were pleased with it. We were also advised a 10% discount was offered to you, due to your displeasure with the first print, which is the standard in these cases, but the offer was declined.
  
  On behalf of FedEx, we apologize for any inconvenience.?
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part to fix one of my appliances that broke. The seller shipped this item FedEx. The package was supposed to arrive by 7/12 come end of day 7/12 the package tracking was updated to delivery late no day available come 7/13 my tracking states it will be to me by end of day around 10am I check again it says package delivered and the picture that it shows is not my porch and I did not have my package. I call tell them that I did not get the package and the picture is not if my house. They say they are opening a complaint and that I would hear in 24hrs so the 24hrs come up and I havent heard anything so I call and they tell me it stars the package was found and redelivered to the correct address. I did not receive my package so the lady says I will escalate and tell them you want a call hours goes by no call so I call again and they tell me they have no information right now that they will call later I asked to speak with a manager because this is ridiculous at this point they refuse to let me talk to a manager and I still have yet to receive my package. They have gps and know where my package is delivered they should be going to get my package same day and bringing it to the correct address especially since this is the second time but instead I keep getting the run around and they refuse to let me speak to a manager

  

  Business Response

  Date: 07/27/2023

  Dear ***************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************ ext.  999974 if you still need assistance with your shipment.

  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

  Respectfully,

  FedEx

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently ordered some sporting goods from a European store. The order delivery was handled by Fedex. The order got stuck on at the ** customs for a couple of days, and I got contacted by Fedex about the nature of the goods, as they were concerned that some of them were "made in *****". After I filled out their forms, the shipment was released from the customs an successfully delivered to me. I have not been notified about any additional charges at the time.A month later have received a billing statement from Fedex for 199.99$, which explained very little about what they are charging me for. The people who handled the importing and who gave me forms to fill out previously could not explain what it was for either.After sending an email to ****************************************** I have received a rather dry email explaining that some of those charges were Merchandise processing fees charged by US customs, $29.66, which I understand. But other fees, like $158.33 charge for "Duty", were still not explained.I have a few concerns about what happened:1. The amounts charged seem rather arbitrary, and it is still unclear what kind of "Duty" those went towards.2. I have not been notified about any charges in advance.3. 199.99$ is a lot! I have had a similar experience with a *** delivery, when an order got stuck at the customs and they have handled it way better: they told me upfront how much it would cost to release the goods, and I got charged something like 20$.I would like Fedex to issue me a refund in this particular instance, and in the future be more upfront about the charges.

  

  Business Response

  Date: 07/19/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  After further research, I confirmed the duties and taxes charge for FedEx tracking number ************ was billed correctly for the shipment.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20323049
  
  I am rejecting this response because:

  The business admitted their fault at not notifying me upfront about the charges, but didn't offer anything but an apology (I have also receive a call form them this morning).

  In general I believe it is a bad practice to not let a customer know about service costs, and then surprise them with an invoice. Fedex said they will work on addressing this issue.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/21/2023

  Dear *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
  
  Per our conversation you were advised that the shipper requested to bill the recipient for the duties and taxes as this is what was listed on the label. I do apologize that this was not communicated with you at the time of shipping.
  
  Again your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  Respectfully,

  FedEx

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ************************

  Waianalo, ** 96795

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having an issue with a FedEx driver damaging my private property as well as my packages. I have filed a complaint with FedEx but all the guy said that called me this morning was he will talk to the driver, but there is nothing I can do if I want to receive my packages. That is unacceptable. I should not have to just deal with my property being damaged every time I get a delivery from FedEx. No one has even bothered to apologize for all the headache and damage the driver has done. I have filed multiple complaints against the driver, but it has not helped and only got worse. This has been happening since this driver took over my area. I've had to fix my driveway from her spinning out and leaving holes multiple times now. Its every time I get a delivery from FedEx. It feels like the driver is intentionally damaging my driveway and packages now. I have multiple videos and pictures of the damage to my driveway as well as showing her throwing my packages down. On Thursday, July 13th, she not only threw my package down but left it almost in my driveway. She left trash in my driveway and spun out of my driveway leaving 2 deep holes and throwing gravel everywhere. Since FedEx does not seem to care and is seemingly refusing to handle the situation I am hoping the BBB can help resolve this. This is unacceptable in every way. If it continues I will also be seeking compensation from FedEx for the damages done to my driveway and for the time and money spent having to fix it after each delivery from this driver. I have multiple videos showing the damage being done by the driver but I'm not able to upload them here. I am happy to provide if needed. I have attached photos showing damage to the driveway on 2 recent deliveries.

  

  Business Response

  Date: 07/19/2023

  Dear *******,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  damage to your road when driver delivered tracking number 592082042446,

  and previous deliveries.

  The local ground station manager called you on July 18, 2023, however there was no 

  answer so they will be follow-up with you again.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, July 1, 2023, we dropped off a package (receipt attached) and paid for next day delivery with the package being scheduled for delivery on Monday, July 3, 2023 as stated at the bottom of the receipt. The item was not delivered until July 5, 2023. Per FedEx policy, we are due a refund; however, they have refused. The local store cannot conduct a refund and corporate has denied the claim stating that the original delivery date was July 5, 2023 which is clearly not the case as evidenced by the receipt. This is fraudulent, and we are due a refund.

  

  Business Response

  Date: 07/21/2023

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  We apologize for this inconvenience and have sent a request to have the freight charges credited. Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  33 ************

  ***********, ** 62702

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex consistently deliver late for no apparent reasons, and it happened again. I checked the weather along their shipping route and the weather was clear as f*** I used them for receiving my stuff 4 times during the last a couple of months and ALL of them were delayed for no reason. They just held the package at some facility and won't deliver until I call. This is not acceptable. *************** here is the tracking number I am talking about. It rained a lot in *********** these days, but they were in ** and NY. I called their CS and they just repeat after whatever is on their script without even trying. But they also collect excessive information (for verification according to them). There are some serious issues with their service.

  

  Business Response

  Date: 07/27/2023

  Dear *************,
   
  Your report to the Better Business Bureau regarding tracking number *************** was received.? ? 
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. ?Tracking data reflects that the shipment was delivered at 2:05 on 7/15/2023. 
  
  On behalf of FedEx, we apologize for any inconvenience you were caused. ? 
  
  FedEx 
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx overcharged me for a shipment.Using my on-line FedEx account, I generated an estimate to ship two packages to the same address.(1) Box (5lbs) - FedEx estimate - $44.33.(1) FedEx envelope estimate - $22.00.Total of $66.33.FedEx billed my account ************ over charged me $89.44.I contacted customer service, and they said it appeared there was an error on their part with the weight of the box and I needed to email FedEx billing to process the refund.I contacted FedEx billing and provided them with all documents including copies of the original shipping estimate. They requested the same information from me three times. It seemed like I was dealing with an auto-response or AI customer service. The last response from FedEx was this:"Dear *****,Thank you for contacting FedEx.We have verified that the shipment are billed correctly as per our scan for this tracking number#************. Additionally charged for fuel charges, residential charges and declared value charges We appreciate your business and look forward to meeting your future shipping needs.Thank you,FedEx Revenue Services."I am baffled at how they can maintain this position. When I do a new on-line estimate for the exact same shipment/service I receive a quote of around $40 for the box and $22 for the envelope.I would like a refund of the $89.44, I was overcharged.

  

  Business Response

  Date: 08/02/2023

  Dear ******************
  
  I attempted to contact you and was unable to reach you. We regret any misunderstanding regarding the freight charges charged for FedEx tracking number ************. The freight charges of $155.77 are valid charges based on the weight and dimensions for the shipments. Additionally charged for fuel charges, residential charges and declared value charges
  
  Rate quotes are estimations. Discrepancies with the data provided for the estimate can cause a shipment to be rerated and additional fees imposed for the service requested.
  
  On behalf of FedEx, we extend our apologies for any inconvenience you have encountered.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20321679
  
  I am rejecting this response because:  I received a voicemail from **** at Fedex to contact her regarding the complaint.  She left of phone number and an extension #*****.  I have tried calling her several times, but the extension is "invalid".  When I attempt to connect to an operator by pushing "0" their system says "Goodbye" and hangs up.  (They do not make it very easy to contact an actual person.)

  When I initially contacted FedEx to discuss the additional invalid charges the FedEx representative told me they had made a mistake on their end by not properly recording the weight of the package and a refund would be issues by contacting FedEx via email.  Which I attempted several times, but it seemed my emails were being "auto-responded" to, and the valid refund request was denied.

  I am happy to pay what FedEx originally quoted me.  In addition, I have requoted the same shipment and received approximately the same cost of my original quote.  (All of this documentation has been provided to FedEx.)
  

  Looking forward to a fair resolution.  I have used FedEx for decades and used the same quote system with no problems in the past.

  Their position to not issue a refund is amazing to me.

  Thanks!
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/09/2023

  Dear *****************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  A credit of $52.72 was processed on August 9, 2023 to the billed credit card for FedEx tracking number number 817120524540.
  
  For any additional information, please contact your credit card financial institution.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,  
  
  FedEx 

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  89170 ********

  *********, ** 97146

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx driver refused to deliver to my home because according to the driver he "hates delivering to my location as it's too much out of the way for him."Driver had my packages on his truck 07/12/23 & 07/13/23 all day in 100 degree weather. Driver took packages back to facility. There are at least 5 packages undelivered. This has been a continuous problem and FedEx refuses to address the issue. I have called and wrote numerous times with no resolution.

  

  Business Response

  Date: 08/01/2023

  Dear *****************************
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to ** ; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. Please call me at ************ ext.  ****** for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx 

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  ************** U

  ******, ** 65767

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill on Thursday, 6/29 from FedEx for a shipment. Invoice # ***********. Tracking number was *************** . The account information was listed under my name and physical address. I have not shipped anything through FedEx (that I shipped out) for months, if not years. I called the billing department, and was told a fraud claim was filed. I missed two calls from *************************, but we finally connected via email, and I was told the fraud claim was closed, and it was not considered fraudulent. I do not understand how someone can ship a package using my account information (that was not me) and this not be considered fraudulent. ***** told me to call back to Billing, which I did, and was told they have put forth a request for a good will form of some sort, to waive the $12 fee. My bigger concern is that someone has stolen identity information, but no one (not the first man I spoke with, or *****, or the second man *******) can tell me where the package was shipped from, or how it was shipped, only where it was shipped to, which was no place I've shipped a package. ******* indicated that if the bill was not waived through the good will form, I would need to pay the fee, but I am not about to pay the fee for something I did not ship. I cannot even close the account until I know that the good will form has gone through, and either been approved or not. This is incredibly poor business practices.

  Customer Answer

  Date: 07/14/2023

  After receiving word about the BBB claim being closed due to not having a tracking number, I dug this back up from the fraud department's correspondence. Since I did not ship this, I did not have the tracking number, nor was it listed on my invoice. I included that with the second follow-up claim note I filed, but it is this: tracking number 998060447671894

  Customer Answer

  Date: 07/14/2023

  I have noted this, but am still getting an error that more information is required. The tracking number was ***************. It was never actually provided to me, but I found it in the fraud correspondence.

  Customer Answer

  Date: 07/18/2023

  Tracking number was ***************

  Customer Answer

  Date: 07/24/2023

  Tracking number was ***************

  Customer Answer

  Date: 07/28/2023

  The fraud department contacted me and said that the bill has been resolved and my account taken care of.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a very expensive ******* Odessey ARK off **** in good working condition on 03-19-23 TRACKING ID ************. I even purchased additional insurance when I bought the shipping label as these item as they frequently get broken during shipment. When I get the monitor on 3/25/23 I was shocked the box and contents were completely destroyed. All the foam was crushed, screen cracked, and some items missing. I immediately call and file a claim with Fed Ex on the damaged shipment. You would think I would simply be compensated for damages but no, claim denied. They said I had to reach out to shipper to file the claim. I reached out to the shipper gave all the info I gave to FedEx, nothing happens. I'm out over $3000 including the $488.60 I paid Fed Ex. I paid for at least $2000 in insurance on this and got no compensation.

  

  Business Response

  Date: 08/01/2023

  August 1, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  On behalf of Ground ********************* I have reviewed your BBB Case #********.

  Based off our records this claim was filed by the shipper and the resolution was given to the shipper.  If you are disputing the resolution given to the shipper, please contact the shipper directly and if they want to speak to me to discuss this claim further, they may do so via my direct email *************************************************.

  Thank you

  Hope I / ******************** / Ground ***************** / *************************************************

   

   

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20319136
  
  I am rejecting this response because: It seems like nothing is happening, why is my complaint being ignored and I am not being paid for my insurance coverage for my destroyed item? Stating info that the claim was denied is info that I already know, and is not helpful. No idea why you think the shipper filed the claim it clearly shows my name as the one the one who filed the dispute as the receiver of the package. Please do something to resolve this complaint.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/04/2023

  August 4, 2023

  Dear Customer;

  I understand your dissatisfaction with the information you are being given and assure you that the shipper is aware of our Terms and Conditions.  

  The shipper can be told to contact me directly via my direct email @ ************************************************* and I will be able to address any concerns with and for them. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

   

   

  Customer Answer

  Date: 08/11/2023

  I have been in close contact with the shipper of the item as Fedex seems to keep putting the blame on them. I have asked the shipper for progress on the situation and nothing has happened so far sadly on fex ex's end. The shipper has sent me photos of the conversation with fedex attached today. Fed ex has only asked for phone number and that is all to apparently "explain thing" yet fed ex has not called at all. Looks like Fed ex just continually stalls and has no intention of paying out the claim or helping  whatsoever. Its currently the end of the day Aug 11 and still no call from fed ex to the shipper.