Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP DELIVERING MY PACKAGES TO MY NEIGHBOR! Our houses are marked. *** filed a complaint and your driver that works second shift still does it. The drive in the morning is super nice and delivers to the right house, the driver in the late afternoon cant ********** numbers! Its impossible to get you guys on the phone!!

  

  Business Response

  Date: 08/23/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 772962794449.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ tracking number for my FedEx package The order shipped on Monday from **** and is supposed to be delivered to MS 5 days later the status just shows delayed and gives no estimated delivery dates or reason for delay This has happened multiple times in the past and its time for FedEx to start having some accountability. This package contains a truck part that is needed for a vehicle repair. This truck being broke down impacts my financial income. I do not have these consistent late deliveries from placed like *** or **** but I do from FedEx. This is unacceptable and needs some resolution. The initial estimated delivery was 3 days but now 5 days later this package still has not arrived and the truck has now missed a week worth of work and income

  

  Business Response

  Date: 08/16/2023

  Dear **************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were on vacation when our disabled daughter in a different city had an urgent medical need. We had the medicine she needed with us. We packaged it and went to the nearest FedEx delivery location. We paid for expedited overnight shipping, to ensure she received the medicine within stability and in the time she needed to address her medical issue. When we visited the store, there was absolutely no mention that the package would be shipped via ******* and that ******* had experienced an ice storm on 31Jan2023. (we took the package on 01Feb2023). From the tracking, it appeared the shipment sat at the airport in that town for several days. Per FedEx email received on 03Feb, it appeared it was in ******* on 02Feb. The tracking was apparently inaccurate, but it wasn't clear the location. The 'overnight' package did not arrive to our daughter's until 06Feb. By then, the medicine was unusable. We filed a claim on 17Feb2023. We never heard back. We have made multiple phone calls and been passed around to a multitude of people who are unable to help. Upon finally reaching someone that could send this to a manager to resolve, we were told the manager would not speak to us. They have a 'policy' that weather delays are not a reason to refund overnight deliveries. The issue is that we were never informed of the fact their hub had had an ice storm and there was a high liklihood of delay. Had we been told of this, we would have determined a different method to get our daughter her treatment. Instead, they took our money for the overnight delivery. The package appears to have sat in this same town for a couple of days. They had our phone number and they were aware of the urgent medical situation, yet no one called us. It is not reasonable to take our money for an overnight delivery when FedEx knew of the likely delay. It is not reasonable they made no effort to inform us; further no one responded to the claim we submitted. We're out the money and the medicine.

  

  Business Response

  Date: 08/14/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  It appears that the shipment traveling on package tracking number ************ was delayed due to weather and delivered at 5:09 p.m. on February 6, 2023.  
  
  We understand your concerns regarding the delay and deeply regret the difficulties you encountered.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  As you have paid Exodus Shipping, a FedEx *************************** for the transportation charges on this package any refund request should be made thru Exodus Shipping and they need to file the claim.  Once the claim is received, it's then forwarded to our Cargo Claims personnel for review. A response will be forwarded to Exodus Shipping from our Claims personnel.  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  

  Business Response

  Date: 08/15/2023

  FedEx values your business.  We are issuing a check in settlement of this claim. We have requested a credit of the transportation charges. We regret any inconvenience this issue may have caused.  

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20458045
  
  I am rejecting this response because: I would like to wait to close out the case until I've received the transportation cost refund from the vendor. When I last spoke to them they were very non-committal on the timing of when they might be doing this. I am satisfied with the effort the FedEx case processor made to work with me to resolve this, but would like to see this last step completed before saying I'm fully satisfied. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I way over paid to send out a package to ********. Cost me 350 dollars, then once it got to ******** the workers at their fed ex store held the package I sent because they put high tariffs and fees on the package that came up to 200 usd. That's was 2x the worth of what was sent and already paid 350 just to send it. This company is a scam and should be sued. The tracking number is ************.

  

  Business Response

  Date: 08/16/2023

  Dear *********************;
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/28/2023 we shipped 7 computers and 1 monitor from *********, ** to **********, **. The computers were packed with cushion wrap, bubble wrap and the packages were marked as fragile. WHEN THE FED EX representative told us we should buy insurance as the computers were expensive we agreed and purchased the insurance through them for an extra cost. In doing so our packages were fully covered in case anything happened to them . When the computers arrived in ******, they were noticeably mishandled and even had to be retaped to hold the packages together. The boxes were destroyed all 7 of them even though all the boxes had Fragile written all over them when we opened the boxes all our computer monitors were cracked as well as not working. The computers were destroyed. We opened a claim on 07/07/2023 and have been told multiple times they would take care of it to send pictures and other information that we did. After 5 week with my whole company shut down they came back and denied the claim as stating : There are not enough pictures ( we sent half dozen) that we packaged the boxes ( even though the boxes were fully destroyed). Not only did Fed ex cost me over 9k worth of computers they put me behind all my bills and shut down my company. They never mentioned if I box that the insurance that they told me to purchase wouldnt work. Why buy insurance if they have 0 intentions of repaying for their inept handling of my companys computers. My family and I have had some much financial stress over this. Please help us

  

  Business Response

  Date: 08/17/2023

  August 17, 2023

  Dear *******;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ********************.

  Our records show that you have been previously told this claim could not be honored, due to the shipment not adhering to FedEx's Packaging Guidelines, and per our Terms and Conditions, if a shipment is not packaged properly, FedEx will not assume liability on a loss/damage claim.  

  I apologize and assure you that your claim has reach the highest level of Management and that the insufficient packaging of this shipment is the reason this claim will not be reprocessed any further. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

   

   

  

  Business Response

  Date: 08/21/2023

  August 17, 2023
  
  Dear *******;
  
  FedEx Ground Shipment #************
  
  Your BBB Case #******** has been escalated to ********************.
  
  Our records show that you have been previously told this claim could not be honored, due to the shipment not adhering to FedEx's Packaging Guidelines, and per our Terms and Conditions, if a shipment is not packaged properly, FedEx will not assume liability on a loss/damage claim.  
  
  I apologize and assure you that your claim has reach the highest level of Management and that the insufficient packaging of this shipment is the reason this claim will not be reprocessed any further. 
  
  Thank you 
  
  Hope I / ******************** / FedEx Ground Claims Department 
  
   

• Initial Complaint

  Date:08/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apple shipped back a cancelled trade in on 7/25, it had an ETA of 7/26. The FedEx tracking number is ************. However, it stopped updating when it reached ********** on 7/26. Apple and FedEx were notified right away! FedEx did they own investigation and confirmed they cant find it and opened a case, # c-*********. They asked me to contact the shipper and I did. Apple refused to file a claim. Ive escalated the matter to the *** and BBB and they insist that an investigation was conducted with the carrier and they will not file claim. FedEx reps have confirmed that Apple has not contacted them!! The shipper is refusing to cooperate and the next option is for FedEx to find my phone. This issue needs to be resolved as I refuse to take a loss when the facts are clearly in my favor. I ask that FedEx do a through search to find the lost package or to be compensated. I need it so that I can return the iPhone I will be returning. The item in the lost package is a red iPhone 13.

  

  Business Response

  Date: 08/25/2023

  Dear Customer;.

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ******************** for additional investigation.  

  I apologize on behalf of FedEx Managment for any inconvenience and frustration you may have encountered and assure you that this matter is being taken seriously.  

  Based off our records you were to be the recipient of this shipment and per the contractual agreement we have with the shipper all claims are to be handled between the shipper and FedEx.  If you have not already contacted the shipper, please do so and if they wish to dispute this claim on your behalf, they may contact me directly. 

  Thank you 

  Hope I / FedEx ******************** / Ground ***************** / ************************************************* 

  . 

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20456749
  
  I am rejecting this response because:

  I appreciate the response to my complaint. The shipper was contacted multiple times and they refused to file a claim. First they stated it was delivered which is false. Tracking clearly shows it was not delivered.  
  I escalated the issue to ***************, Apples CEO, and their response was that they could not resolve the issue and would not take any action. They refused to provide justification for their decision. I also reported them to BBB and I received the same response. I will be reporting this issue to the *** and FCC if it doesnt get resolved. 
  

  What other options are available when shipper refuses to take responsibility? 
  

  I feel like Im in a position where I have to suffer the consequences when I have absolutely no fault!  Any thing you can do to help would be appreciated. 

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/31/2023

  Good morning ************,

  Our contractual agreement with Apple, requires that we only handle claims with them. I apologize and understand your frustration, but we cannot move on this claim unless they submit a claim. I am sorry but there is nothing more I can do at this time. 

  Sincerely,

  **************** | ******************** | FedEx 

   

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20456749
  
  I am rejecting this response because:

  while I understand your contractual agreement with Apple. Apple has multiple times stated that they investigated with the carrier and they cant do anything. Is Fedex declining the claim???? Also, a Apple rep I spoke to at the Apple Store said its Fedexs responsibility to pay for the phone.  It seems to me that the contractual agreement is to f$& people over and let the customer take the loss. 
  

  What Fedex can do is trace the package to find out where it got lost and who may have stole it  or if it was sent to the wrong location. If you can find the package that would be greatly appreciated that way  a claim is not needed. I would appreciate through attempt at finding the lost package. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, I shipped a package at my local Fedex Corporate store. I was dated for deliver on 5th. but it did not get delivered until the 8th. The driver did not follow protocol by ring the doorbell in the secure location. They piggyback into the location and placed the package in the middle of the porch of a 4 unit townhouse. Not in the door. When my sister went downstair to get the package it was not at her door or porch. I immediately notified Fedex and they stated it was my fault since I did not make it signature required.The driver delivered the package to the wrong address and because he took a picture and they say it good. He did not ring the bell

  Customer Answer

  Date: 08/17/2023

  On August 15, 2023, a Fedex rep called me regarding the BBB complaint, I advised ******* that is a ********************** in this sub division and the driver left the package at the wrong address and in the middle of the porch with four units in water.  It rain that day.  She advised that Fedex does not have to ring the bell. If they driver it to the wrong address it my lost. I have attached the recipe for further review.  I have filed two claim with Fedex to resolve this issue and they refuse to refund me for their mistake.

  I have lost my confidence that Fedex is able to deliver a package.  Why ship with them if the driver is allowed to delivery were the feel best and the consumer left at a lost.

  
  

  

  Business Response

  Date: 08/25/2023

  August 25, 2023

  *********************************
  2183 ************ Apt. 2B
  ******, ** 27235

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ******************** for additional investigation.

  In order for me to complete my review on your claim I will need for you to provide some form of Proof of Value for the merchandise that was in this shipment. 

  Once you provide that info to be directly via my direct email ************************************************* I will finalize the reprocessing of the claim and update you with the status.

  Thank you 

  Hope I/ Executive Managment / FedEx Ground Claims Department 

   

   

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************************

  2183 ************ Apt. 2B

  ******, ** 27235

  
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off 2 packages at the FedEx drop off box at the Fair lane ******* mall on July 15th. It was a broken Apple IPad and a broken ******** Switch. These were getting sent out to Square Trade to get fixed. I contacted Square Trade about 2 weeks later to find out what was taking so long to only find out that my packages were left where I dropped them off because they were never scanned . A month has passed and still no sign of my packages so I filed a claim through FedEx. My both claims got denied. So I contacted the mall to see if there was any force of entry or camera and the security said there was nothing wrong with the box and no cameras which means one thing. The only person who has access was the FedEx driver with a key. The FedEx driver stole my packages and is getting away with it. I called over and over to help me get this resolved because its over $800.00 worth of stuff and I got no where. If this person is stealing packages hes going to keep doing it knowing hes getting away with it because no one is doing anything about it. Someone needs to put a stop to it. I wish I had more proof but who would have thought to take a picture of me putting the packages in the drop off box. If they arent safe then maybe they shouldnt have them. Like I told FedEx the item were broken so why would I keep them. They were being sent out to get fixed. Not to mention the passwords were written on a form inside the packages to get into the electronics. I am beyond mad. How can a worker steal from 2 kids that have been waiting for their electronics to return and now to find out someone stole them. How do you explain that to a five year old who now doesnt have a switch because the driver stole it. Its all unbelievable and I want them to know Im not giving up. My next step is to file a police report.

  Customer Answer

  Date: 08/18/2023

  57502952-FFE32 
  I have added the labels that were on the packages. The labels were never scanned by the FedEx driver because they were stolen. 

  

  Business Response

  Date: 09/12/2023

  Dear FedEx Customer,
  
  FedEx values your business. We received your claim request on the referenced shipments.
  
  Unfortunately, upon completing our investigation, we must respectfully decline your claims. 
  
  Our records do not show that these packages were tendered to FedEx.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

  FedEx

  Customer Answer

  Date: 09/12/2023

  The reason it isnt showing up in FedEx was because the package was never scanned because the driver so the packages. If he would have scanned the packages he would have got caught. These were broken items being sent out to get repaired to replace. What would I do with broken items. Who ever the driver was took the packages and did whatever he did with them. For all I know he could have repaired them himself and sold them. The company Square Trade are still waiting for the items to arrive there for the driver took them without scanning them. I contacted the mall security and there was no indication of a break in only someone with a key. Which would have been FedEx. I contacted them over and over and they cant even track the driver. They keep giving me the around on who picked the packages up that day. I would be happy just to get my packages back so they can sent out to the correct place. I dont think its fair that this driver got away with what he did and he knows it. I will keep fighting til I get to the end of because they stole from my children. Thank you for your time and I hope this can get solved. 

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20455255
  
  I am rejecting this response because: The reason it isnt showing up in FedEx was because the package was never scanned because the driver so the packages. If he would have scanned the packages he would have got caught. These were broken items being sent out to get repaired to replace. What would I do with broken items. Who ever the driver was took the packages and did whatever he did with them. For all I know he could have repaired them himself and sold them. The company Square Trade are still waiting for the items to arrive there for the driver took them without scanning them. I contacted the mall security and there was no indication of a break in only someone with a key. Which would have been FedEx. I contacted them over and over and they cant even track the driver. They keep giving me the around on who picked the packages up that day. I would be happy just to get my packages back so they can sent out to the correct place. I dont think its fair that this driver got away with what he did and he knows it. I will keep fighting til I get to the end of because they stole from my children. Thank you for your time and I hope this can get solved. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/22/2023

  Hello FedEx Customer,

   

  FedEx maintains the denial decision. 

  Sincerely,

  FedEx

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20455255
  
  I am rejecting this response because: They couldnt even track down the driver. I know they give each driver a route so they know who picked up my packages from that box. What are they trying to cover up. By them letting this driver get away with stealing from my children who knows what else they get away with. I will go away and stop proceeding with this complaint when they track down the driver and I get my packages back or a refund. The receiver is still awaiting these 2 items to be delivered and that wont happen without your help because someone is hiding something. I cant afford to my buy my children these items again and I shouldnt have to if we had delivery guys you can trust. I put the word out there what happened and you wouldnt believe the response I got about how many packages went missing and the claims got denied so of course they get away with it so why not right. But I  not giving up until we get to the end of it. My children are heart broken over their stuff being stolen by a company who we thought we can trust. I hope they do the right thing instead of just brushing this off like nothing ever happened. Im sure if this was their stuff taking it would have got taken care of the day it happened. I even contacted them several times and they kept giving me the run around. All I want is my packages back to give to my kids. Thank you for taking the time to read this and I really hope they do the right thing. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/06/2023

  Good afternoon. Im sorry but Im not letting this go. Who would admit to stealing a package. So of course they will deny it. What would they want to ruin their name. They stole from my children and the next step is to get the police involved. No one is listening to me. I really thought I would get help by coming to you but apparently this guy is going to get away with stealing packages and nothings ever going to get done about it because everybodys believing FedEx. I have a picture of a FedEx truck that was parked in the parking lot and he was in the store shopping with these packages hanging out of the door. That is who we trust with our packages. I am not happy with the decision. I feel like that driver needs to stop hiding what he did and come forward. And by my claim getting denied he knows he got away with it so will probably happen again. Unless someone takes my complaint seriously and I have someone on my side to help back me up to stop this from happening to other customers. 

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought from a company that I paid extra for FedEx to deliver. The delivery was supposed to be scheduled for August 4, which was a Friday I never received the package. I never received any kind of outreach from FedEx or any kind of attempt to contact me in anyway until the next Tuesday, they being FedEx or the shipper had my address incorrect this couldve been corrected immediately had Ive been called which FedEx has my phone number. I tried a plethora of times to contact customer service through FedEx. They never allowed me to speak to a representative they told me to go online and do a chat which I did. When I asked to speak to representative they told me to call the number when I call the number they told me to go chat when I called chat they told me to go call number back-and-forth back-and-forth back-and-forth back-and-forth. This is a horrendous way to run a business. The only way I was able to speak to a supervisor which they have very limited hours. Im told its just say I was filing a complaint. The long story short is I needed that package on Friday when I had requested it and paid extra for delivery for, also I was told it would be delivered Monday then Tuesday then Wednesday then Thursday I called and filed a complaint which I never was able to file a complaint because they would not do it. I spoke to a supervisor name *****, who assured me my package would be delivered Thursday. It is now Thursday 8:47 PM . I am still without hide nor hair of any FedEx truck and my package is still not available when I check my online tracking it says it is again delayed. I have been told its delayed Monday Tuesday Wednesday and Thursday now this is ridiculous ***** ** is where it is supposed to be . However, because their business is run horribly, there is not a place where I can go pick it up myself. I couldve picked it up Monday now I am still without my grandsons birthday present. His birthday was Tuesday

  

  Business Response

  Date: 08/15/2023

  Dear ****************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 657112524963. 

  The local Ground station Coordinator called you on August 14, 2023, to discuss.

  Our records indicate a proof of delivery on August 14, 2023, at 3:02 p.m.

  
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They delivered my package to the wrong address and it got stolen. They took a picture of it being delivered to the wrong address. They investigated it and closed the case. They did a good job of taking my money, but they can't be bothered to follow through on 1 of the hundreds of packages I do business with them. 75 dollars down the drain and they provided the evidence via photo. The photo provided is where my mail is delivered nor where I pick up packages. It is clearly marked on the outside of the door.

  

  Business Response

  Date: 08/15/2023

  Dear ***********************: 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking number 781810521832. 
  
  Local management has contacted you and addressed this issue with you.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
   
  FedEx