Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 1008 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Fedex

  255 Metro Center Blvd Warwick, RI 02886

• 

  Fedex

  520 Commander Shea Blvd Quincy, MA 02171

• 

  FedEx Ship Center

  3151 Aylmer Rd Richmond, BC V7B 1L5

• 

  Federal Express Canada Corporation

  5985 Explorer Dr Mississauga, ON L4W 5K6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package for the address was delivered to our address by FedEx at ***********************************************************, on September 5, 2023. We are not the addressee of the package. The package is addressed to To ******, *****************************************************************. I notified FedEx on September 5, 2023, regarding the wrong delivery of someones package to our address. I was assured someone would pick it up. It is Saturday, September 9, 2023, and the package is still sitting outside our home where it was wrongly delivered. I need FedEx to pick it up immediately from our residence. The tracking number is ************. I have included screenshots of the package. Thank you for your attention to this matter.

  Customer Answer

  Date: 09/11/2023

  The tracking number is **** **** 6959.

  the package is addressed to ToNguyen, ***********************************************************************

  Please remove from residence at *********************************** as soon as position. We have a camera that recorded the FedEx driver leaving the package at the wrong residence. We were not able to bring it to the drivers attention. 

   

  Customer Answer

  Date: 09/12/2023

  The FedEx tracking number is **** **** 6959

  The package is addressed to ********************* This is not our address. Our address is ********************. It was delivered to the wrong address. We have it record on our security camera also of the delivery driver delivering it to the wrong address.

  Customer Answer

  Date: 09/13/2023

  The FedEx driver delivered the package to the wrong address on September 5, 2023. I am asking that the package be removed as soon as possible. I reported the incident to FedEx the day I found out that the package was delivered to the wrong address and I was told someone was going to pick it up soon. It is September 13, 2023, and the package where it was left. That is unacceptable on FedEx part.

  

  Business Response

  Date: 09/13/2023

  Dear ***************************:

  Per our conversation tracking number 773279936959 has been retrieved from your home. 

  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,

  FedEx 
  

  Customer Answer

  Date: 09/16/2023

  FedEx came and removed the package. I also received a call from FedEx headquarters issuing an apology for the delay in removing the package and I accepted it. Thanks for helping me to resolve this issue with FedEx.

• Initial Complaint

  Date:09/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that a shipment was initiated and delivery was estimated when I was going to be on vacation. FedEx provides an option to manage your delivery and set a vacation hold if you will not be home. I created a vacation hold and received confirmation that delivery would be held during these dates (8/26-9/8). FedEx made 3 attempts to deliver during this timeframe and a signature was required. On 9/6, I received an update that the shipment would be sent back to the shipper. I called FedEx and was put through to the resolution team. I was told the item was still in ************, and they would try to intercept it and deliver it to be on 9/8. I received a phone call with an update on 9/6 that they were able to intercept the delivery and would deliver it to me. I called again on 9/7 and was told the item was being sent back to the shipper and to contact the shipper. I have been unable to get any further updates and the delivery status has been pending with no updates since 9/7.There has been no accountability on FedEx's part that they attempted to delivery an item that required signature while a vacation hold was set. I would like FedEx to take accountability for the broken process and contact me to schedule delivery. If they need to contact the shipper to send it back to FedEx then they should do so.

  Customer Answer

  Date: 09/10/2023

  The FedEx tracking number is 702890430613

  

  Business Response

  Date: 09/19/2023

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number 702890430613 was received. 
  
  Our records indicate the package was delivered on September 19, 2023, at 9:50 a.m.  As we discussed, your request for a vacation hold from August 26-September 8, 2023, was not processed. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 

  
  

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  **************************

  ************, ** 19127

  
  

• Initial Complaint

  Date:09/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped a package 2 day express, FedEx has lost the package but I have an apple air tag inside the package and can tell them where it is and they are not assisting me. I want the item found and pictures sent to me as well as the package overnighted with early AM delivery to the intended address.

  

  Business Response

  Date: 09/19/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records for tracking number ************ note that delivery could not be completed and the shipment was sent to our critical package recovery facility.  Arrangements were made to forward the shipment to the recipient under tracking number 783727447618; this shipment delivered at 11:17 a.m. on September 14, 2023.  

  A credit will go back to the billed credit card once it has been invoiced and you will be contacted once it's completed.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. 
  
  On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident.  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution, please notify me as soon as the credit has been issued. Hopefully this can be done in a timely manner. 

  
  Sincerely,
  
  *****************

  1112 *********************

  ********, ** *****

  
  

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from fitness repair parts. They shipped it via FED EX. Fed Ex said it was delivered on Sept 3 at 5:27 PM. FedEx Case Number C-********* Ref-***** for Tracking Number ************]. It was not delivered to our home.I expained to FedEx that that a person cannot enter our property without being photographed. We have inspected the film taken at the time that FedEx says it was delivered. No FedEx person was present on our property. The package was not delivered to us. FedEx says it was delivered, but has no evidence it was delivered to our address.Unless, FedEx can show that the package was delivered to **********************************************, I believe that a responsible company would send ** a replacement. FedEx suggested we contact autlhories, but the package was not stolen. If it were stolen, we would have film of both the delivery and the thief. There are no pictures of either.

  

  Business Response

  Date: 09/12/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns

  regarding the handling of the shipment traveling on package tracking number 687996041915. 

  The Ground station manager called you on September 11, 2023, and will reviewing information

  with driver and route manager, and then you will be contacted with an update.

  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/22/2023

  Two different repreentatives of FedEx have contacted me. Each said they would investigate the case and get back to me. I did `not rreply to your previous letter since I assumed that FedEX was actively trying to resolve the case. They said they were going to have the driver and his/her supervisor come to my house so the driver could tell us where he/she put the package and why he/she did not appear on the camera which was active on the date and time that FedEx said the package was delivered to my house.

  Unfortunately, neither FedEx representative has contacted me even after I phoned one of them and emailed the other.

  Perhaps this was because BBB incorrectly believed that the case has been resolved. 

  I request that you reopen the case and contact FedEx so that some action can be taken.

  Thank you for your help

  *********************

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20578976
  
  I am rejecting this response because: Two different repreentatives of FedEx have contacted me. Each said they would investigate the case and get back to me. I did `not rreply to your previous letter since I assumed that FedEX was actively trying to resolve the case. They said they were going to have the driver and his/her supervisor come to my house so the driver could tell us where he/she put the package and why he/she did not appear on the camera which was active on the date and time that FedEx said the package was delivered to my house.
  
  Unfortunately, neither FedEx representative has contacted me even after I phoned one of them and emailed the other.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/29/2023

  Dear ******************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns
  regarding the handling of the shipment traveling on package tracking number 687996041915. 
  The Ground station manager called you on September 13, 2023, and suggested a claim.

  The manager advised that their Security would review, however there is no additional 

  information to provide.

  Also, the claim has been settled with shipper.
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value the
  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses from another site rush shipping, FedEx was to delivery the package. The driver delivered it to the wrong address. I called filed a complaint/claim I was promised multiple times that there were gonna contact the drive have him go back I would get it that day 9/8/2023. Then to get an email stating that is would take 24hr business days. It's Friday. I then called customer service again and tried to get any info about the status because I was told I would get my glasses that day. I talked to a manager they said I would get a call a Little bit later from the claims team, never happened. Now I just got a call 9/9/2023 from a lady that isn't even on the claims team saying how the driver went home and was never contacted and I'd have to wait till Monday afternoon to here anything. And that I should have drove around to look for them and maybe if the person was kind they should have brought them to me.

  Customer Answer

  Date: 09/09/2023

  Tracker number ************

  

  Business Response

  Date: 09/19/2023

  Dear ***********************, 

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner. Your concerns that delivery information was recorded September 8th, 2023, for the shipment with tracking number ************, although the package was not received at your location.
  The appropriate level of management was contacted to escalate this issue. After further research, your package was located. Per a call by the local FedEx office the shipment was verified received at the correct location, the following day, on September 9th, 2023. Any subsequent damages or losses have been reported to the shipper.
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. This issue has been escalated internally.
  
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed Ex Tracking #************ They did not delivery my package at the time that I paid them to do so. Refused to offer any resolution when I called them. They then later updated the tracking information to state that they had attempted to deliver the package at 9 pm on 9/8/23 which is a ********************. I am sitting by my front door, have a clear view of the porch through my window and can 100% gaurantee no one attempted to deliver my package. They are lying about delivering the package.

  Customer Answer

  Date: 09/16/2023

  So you agent cited that she marked my complaint as closed becuase there was no tracking number provided. That is false. It was in the in the complaint and is in the attached snip of the TRACKING INFORMATION which was also attached to the complaint to begin with. Please reopen the complaint and deal with Fed Ex. 

  
  Thanks. 

  

  Business Response

  Date: 09/20/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 686614745878 was picked up at 11:26 a.m. on September 9, 2023.  
  
  We understand your concerns regarding the delay in transporting the shipment and the difficulties you encountered while calling our toll-free number.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received and this was brought to the attention of management to be addressed internally.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my personal email address for my FedEx Delivery Manager account in April 2023. However, I continue to receive email notifications (just received three more today, September 08, 2023) from FedEx Delivery Manager at my former email address. As per FedEx representatives I cancelled my FedEx Delivery Manager account and re-enrolled several days later and that did not resolve the issue. Numerous TR case numbers have been opened since April 2023; however, the issue has never been resolved. Also, I have never received a call from Technical Support regarding a resolution and have been informed that my email address is not on file with FedEx; however, that is incorrect as I continue to receive emails from FedEx regarding Delivery Manager and a former account I had with **********************. The FedEx Delivery Manager emails can be for a Company I have never done business with so they would have never had my former email address on file, and it can be for a preexisting Company. It does not seem to matter. A simple solution to this is for me to have my email provider block the FedEx emails; however, that is inappropriate for this situation. Please have FedEx Delivery Manager stop sending email notifications to my former email address that was on file with FedEx Delivery Manager.

  Customer Answer

  Date: 09/11/2023

  Tracking ************, tracking ************, tracking ************, tracking ************, tracking ************. Plus, numerous other tracking numbers that were provided in the transaction case numbers I was provided each time I called FedEx regarding this situation. FedEx case numbers are: TR2449253, TR2421298, TR2452732 and numerous others.

  

  Business Response

  Date: 09/15/2023

  Dear *******************:

  Per our conversation today you have reached out to FedEx Tech Support who was able to assist with closing an old account with the email address you wish to have take off your FedEx notifications. 

  Should you have any further issues names and a phone number have been provided to you for assistance.

  On behalf of FedEx, we regret any inconvenience you have encountered.  Your business is very important to us, and we will continue in the efforts to ensure your shipments are handled to your satisfaction. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Thank you for taking care of this matter.

  
  Sincerely,
  
  *******************

  2004 ***********************

  *******, ** 23229

  
  

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx facility at: ************************************************************************* are incompetent and are stealing my packages. These independent contractors need to be held accountable. On 8/31/23 package (************) was supposed to be delivered. It never arrived. A trace was placed and it was concluded that it was lost. Today on 9/8/23 I was waiting on a different package (************) The delivery driver was in the area and never delivered my package to my door. The individual lied and stated they made a delivery attempt: 09/08/2023 06:40 PM. This is untrue. I was standing outside my door and I have cameras. I will be contacting the police if this package is NOT delivered to my home tomorrow. This location has numerous complaints about packages that get LOST. They are being stolen.

  

  Business Response

  Date: 09/14/2023

  Dear ****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding your shipments.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 9/7, FedEx marked a package as delivered, but it was nowhere to be found at my home. I checked all the places I've found FedEx packages before: front door, driveway, mailbox, behind a tree. It said it was "Left in locker/storage," which we do not have. I opened a case. Thinking it may have been misdelivered, I also updated the delivery instructions for upcoming packages in FedEx Delivery Manager, selecting Front Door under the Leave package option, as well as the describing the location and appearance of our home in the Help us find your address text field.This morning, 9/8, we found yesterday's package by our mailbox. It was definitely not there yesterday, and we assume it was left by a neighbor as FedEx made no indication of having done anything about it. We followed the link in the email confirmation of the case that said, "If you have located your package, please click here," which closed the case. This afternoon, still 9/8, FedEx marked two more packages as delivered that are again not here. I opened cases for both of them: C-*********, C-*********. I spoke to a FedEx representative who said she made notes: that it keeps happening, that one package contains medication, and a description of our home and location. She said that cases go to dispatch and the driver, and that I should contact FedEx again if I haven't heard anything within ***** hours.All three of these missing packages were coming from the ********, ** hub. As this has occurred two days in a row, and multiple times in the past, I don't feel confident that future packages from that location will be delivered. I would like the two missing packages to be delivered, plus assurance that FedEx has taken steps to ensure future packages will be left at the correct address.

  

  Business Response

  Date: 09/18/2023

  Dear *******************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 704363061801.  Your concerns that delivery information was recorded for the shipment at your address have been brought to the attention of management, and this will be addressed internally with the drivers serving your area.  You have confirmed receipt of the shipment.
   
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.
  

  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  We received no indication anything was done by FedEx before the missing package cases were closed out with automated, no-reply emails saying, "If the package has not been located, please contact your shipper to initiate lost package procedures." We located the missing packages ourselves at a neighbor's house; FedEx was not involved in finding them. We are disappointed that the claim process does not appear to yield any results.
  

  However, we did hear from ***** at FedEx regarding this BBB complaint.  She assured me that she contacted ************* and packages should be delivered correctly going forward.

  Thus I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  63 **********

  *******, ** 01776

  
  

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in a row, an expected delivery was not received on the day it was promised. In fact, the FedEx app notified me that the delivery attempt was made, but was unsuccessful because no one was home. In both cases, this was a lie. I was home all day. I stayed home from work so I could be there when the package was delivered, the notification stated that a delivery attempt was made, but was unsuccessful yet there was no FedEx tag on my door. There was never a knock on my door. Why did the driver lie not once but twice on two separate shipments that he or she tried to deliver, but was unable to because I was not home. how is this OK? When I tried to open a claim with customer service, they tell me that I am not able to open a claim . only the shipper is able to open a claim. How is this acceptable? I am a customer of FedEx yet. They have no way of taking feedback from me? Also, when anyone calls FedEx customer service it is nearly impossible to speak with a representative and their automated assistant is not helpful. The automated assistant could not address my concern, and when it failed to address my concern, it did not transfer me to a representative like it should have. Instead, it hung up on me . So as you can see, there are many problems here and it just seems to get worse and worse. the Better Business Bureau needs to hold them accountable to provide good customer service.

  

  Business Response

  Date: 09/22/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by phone or email. Any exception to our normal, quality service is important to us.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx