Business Profile

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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,493 total complaints in the last 3 years.
5,088 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My **** account was charged $249.16 by Fedex on 8/14/2024 for a shipping adjustment. The adjustment details can be seen in uploaded screen captures.I brought my item into a fedex office to ensure that I would not be charged an adjustment for shipping. An employee there did not like the box that I had used, and forced me to pay $32.85 for the item to be reboxed (transaction details uploaded). I asked the employee if my label would still be acceptable, and whether I would be charged an adjustment, because this had happened in the past. He assured me that I would not be charged an adjustment.My original shipping label cost was $93.06. You could imagine my shock when I saw the adjustment that was over 250% of the original label cost. I am requesting a refund for both the adjustment of $249.16 and the boxing service charge of $32.85 for a total refund of $282.01.
Business Response
Date: 09/16/2024
Dear ***************************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

The freight charges of $249.16 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.

As a one-time gesture of goodwill, arrangements have been made to send to you a check in the amount of $249.16.

On behalf of FedEx, we regret your poor FedEx Office customer experience. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
****************************
************, ** 19128
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested my package to be held at a local FedEx. It arrived on 8/5/25 and I was notified through the FedEx app that Your package will be held for 10 days starting from 8/5/24. Since I was working 7 straight nights and knew it would be held for 10 days, I made arrangements to pick it up on 8/13/24 after my last night shift. However, on 8/12/24 I was notified that my package was being returned to sender. I immediately called FedEx and was told they would make sure it was held another day for me to pick up. I called another time and was told the same thing. The next day, I was told by the local FedEx that they did not have the package and that it had been returned. Now Im forced to pay $90 for return shipping and another $90 to have it shipped again. If I had been told it would only be held for 7 days, I would have picked it up within 7 days. FedEx blatantly lied multiple times and caused this situation so why am I the one who has to pay for it?
Business Response
Date: 08/21/2024
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.

Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
****************************
Drayton, SC 29333
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The FedEx driver leave my package in wrong house. They leave the package wrong address and now i cannot find my package. The picture below is not my house!
Business Response
Date: 09/03/2024
Dear *********************.
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 278046136720.

We regret any inconvenience you experienced as a result of this situation. FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages are delivered on time, and we remain committed to work with you on ways to leverage our network flexibility.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx keeps misdelivering items from target to the wrong address. They have now misdelivered two packages worth over $70.Tracking numbers ************ and ************ We happened to see the box for ************ at a neighbors house but the microwave, worth $70, was damaged by FedEx. FedEx should take the damaged item back and return it to target. FedEx also needs to find the other missing item tracking number ************ and deliver it to the correct address. We have not had an issue like this in years with FedEx so what is going on now???
Business Response
Date: 08/19/2024
Dear *************************,
Your report to the Better Business Bureau regarding tracking numbers ************ and 404437563893, was received.

After further research, our records indicate that package tracking number ************ was delivered to your address on August 13, 2024, at 4:20 p.m. Tracking number 404437563893 was delivered to a neighbor's address on August 15, 2024, at 7:43 p.m.
If the shipment has not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement for both packages, including the one that was damaged, so they can provide you with the next steps.

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/24/2024

Complaint: 22144527

I am rejecting this response because:
You are incorrect in stating a package was delivered to my house when it was not. Package ************ was delivered to the wrong address even after I reported two prior packages missing. In fact, three packages were delivered to the wrong address. I have a surveillance camera at my house and FedEx did not deliver the packages to my house. FedEx delivered the following three packages to the wrong address: ************, ************, ************. On the final package ************ the proof of delivery was a blurred picture of the ground most likely because the driver knew they were delivering the packages to the wrong address. Recently the same driver, as seen on my video camera, almost delivered yet another package ************ to the wrong address but he finally delivered the package to my house although he dropped the package on the ground and damaged the package to the point that the tape came loose and items almost spilled out. Why has nothing been done about this driver who delivered three packages to the wrong address, broke the first package ************ which I had to return to Target, and who clearly knew he was delivering packages to the wrong address given the last package ************ had a blurry image of cement as proof of delivery? Note that the latest package this driver delivered shows a clear image of my house compared to the other photos this driver took before ************. Can FedEx please use a different delivery driver to my house from now on? I do not feel comfortable with this person who seems very hostile towards me and the packages I have received these past two weeks continuing to deliver to my house.

Sincerely,

*************************
Business Response
Date: 08/30/2024
Dear *************************,
This is in response to your rejection.
Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?

On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/05/2024

Complaint: 22144527

I am rejecting this response because:
You are incorrect in stating a package was delivered to my house when it
was not. Package ************ was delivered to the wrong address even
after I reported two prior packages missing. In fact, three packages
were delivered to the wrong address. I have a surveillance camera at my
house and FedEx did not deliver the packages to my house. FedEx
delivered the following three packages to the wrong
address: ************, ************, ************. On the final package
************ the proof of delivery was a blurred picture of the ground
most likely because the driver knew they were delivering the packages to
the wrong address. Recently the same driver, as seen on my video
camera, almost delivered yet another package ************ to the wrong
address but he finally delivered the package to my house although he
dropped the package on the ground and damaged the package to the point
that the tape came loose and items almost spilled out. Why has nothing
been done about this driver who delivered three packages to the wrong
address, broke the first package ************ which I had to return to
Target, and who clearly knew he was delivering packages to the wrong
address given the last package ************ had a blurry image of cement
as proof of delivery? Note that the latest package this driver
delivered shows a clear image of my house compared to the other photos
this driver took before ************. Can FedEx please use a different
delivery driver to my house from now on? I do not feel comfortable with
this person who seems very hostile towards me and the packages I have
received these past two weeks continuing to deliver to my house.

Sincerely,

*************************
Initial Complaint
Date:08/14/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These items were delivered to the wrong address. I was able to locate the address and knock on the door and speak to the resident there. She no longer has the packages. Which means they were stolen. FedEx refused to help me submit a claim, then contradicted themselves saying that I could, but, then, no I could not submit a claim, because the shipper had to submit a claim. I attempted to contact the shipper, who will no longer take my calls, nor reimburse me for my loss due to FedExs incompetence. I have attached photos of the packages and missing items. If you look closely, you will see a different door in each photo. My door is faded red, and has a very worn letter D on the door. The other units, are different numbers, and on other streets in a completely different location from mine. I would like the driver to explain why they are unable to follow simple directions and deliver packages to the correct address.
Business Response
Date: 08/23/2024
Dear : ***********************,

Your report to the Better Business Bureau regarding numerous of tracking numbers was received.

After exhausting all our search options, we are unable to locate some of the packages in question. Unfortunately, because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *******************************************************************************.

As we discussed the shipper would need to file the claims with FedEx and they would need to reimburse you once settled.

On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 08/23/2024

Complaint: 22144417

I am rejecting this response because: FedEx needs to communicate with *******, then, and explain the situation to them since Wayfair will no longer issue any further compensation to me for the loss of these items, as they think I'm scamming them since so many packages were misdelivered. Since it was FedEx's error in delivery that caused this loss, it is FedEx's responsibility to resolve the issue. The issue remains unresolved. I am out hundreds of dollars in these items, and have not heard a peep from FedEx regarding any further compensation reimbursement.

Sincerely,

***********************
Business Response
Date: 09/11/2024
Dear: ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

As discussed, the shipper Wayfair has replaced some of the misdelivered packages showing delivered to your location however, you had to purchase a replacement for the rug. As a gesture of goodwill for customer satisfaction, an check was requested for reimbursement of the rug in the amount of $481.49 which was delivered to you on today 9-11-2024 at 12:17 PM on tracking number 778497601003.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a box of vaccine from Andamed Medical Supply, and FedEx was supposed to deliver it on Thursday, 8/1. FedEx called our office on the morning of Thursday, 8/1, and asked if our office was open, and my staff answered yes. They never attempted to deliver it that day. I was in the office from 8 AM to 7 PM. When I checked the FedEx tracking, it said, "Thursday, 8/1/24 8:45 AM Delivery exception Business closed - No delivery attempt." Of course, this isn't true. I called the FedEx customer center to ***ort the issue and requested they deliver the item on the same day; otherwise, it should be returned as it's a perishable item. The customer *** said okay.Suddenly, on Monday, 8/5/24, they delivered the vaccine to our office. All the cooling material had melted, and the vaccine was warm and not usable. The same thing happened a few months ago (they lied, stating they attempted to deliver, but they didn't).
Business Response
Date: 08/22/2024
Dear ********************:
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 9:35 a.m. on August 5, 2024. We are concerned to learn of the reported damage to the content of this shipment. You should contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Your concerns regarding this have been brought to the attention of local management responsible for operations in your area.We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased merchandise from Bealls Fl on August 7, 2024 and waited on my package to be delivered to my home. Upon checking the FedEx tracking information. It stated that the package, had been delivered on August 13, 2024. However it was taken to the wrong address. The Fedex picture shows it was delivered to a location, that's wooded and gated. In which I have no idea where this area is. I have been a loyal customer of Fedex for many years and they should take accountability for their negligence. I double check to make sure my shipping address was correct. Because a address has to be visibly posted, before leaving a package. Looking at the Fedex tracking photo the picture seems to be a very odd place to leave a package, I have purchased items from this company several times and Fedex delivery person always leaves my packages on my porch. This situation has really triggered me emotionally, Because I put in time ordering my merchandise and I was expecting it and needed my items for a special occasion. Now these items are sold out and no one should be criticize for being emotional over expecting their packages, but after this horrible experience. I have really lost trust in Fedex. I have uploaded pictures and the last is my address showing the delivery guy leaving my package correctly.
Business Response
Date: 08/19/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 408319224994,
and they are reviewing the information with driver, however your correct phone number was not provided for contact.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/19/2024
I'm writing a response to the BBB feedback, because my phone number was provided for shipping as seen on my order. Also, I have provided a picture from a GPS map. Showing my residence of ***************************************************** This address is only given to this community and no other areas surrounded it. Therefore my package, shouldn't have been left in any other location. Seeing the pictures of this wooded gated area, seems very suspicious. Because there aren't any areas that looks like this in my areas that I reside. However, If there was any doubt. The delivery driver should have, taken my package back to the shipping office. Then allowed a manager to track my contact number. It's in there system, because I received packages from Bealls often that are delivered by FedEx. So there aren't any excuses as to why my package was delivered to the wooded location and half of the photo was cut off.
Thanks Kindly.
Customer Answer
Date: 08/22/2024

Date Sent: 8/19/2024 1:01:47 PM
I'm writing a response to the BBB feedback, because my phone number was provided for shipping as seen on my order. Also, I have provided a picture from a GPS map. Showing my residence of ***************************************************** This address is only given to this community and no other areas surrounded it. Therefore my package, shouldn't have been left in any other location. Seeing the pictures of this wooded gated area, seems very suspicious. Because there aren't any areas that looks like this in my areas that I reside. However, If there was any doubt. The delivery driver should have, taken my package back to the shipping office. Then allowed a manager to track my contact number. It's in there system, because I received packages from Bealls often that are delivered by FedEx. So there aren't any excuses as to why my package was delivered to the wooded location and half of the photo was cut off.
Thanks Kindly.
Business Response
Date: 08/23/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

As advised previously, The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 408319224994,
The Ground driver is unable to provide any additional regarding this delivery. We were unable to contact you because the number provided was not correct so we emailed you.
We suggest you contact the shipper.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/23/2024
I disagree with the feedback because as evidence. I provided my shipping information. So now I have no other choice, but to file a small claims suit. Due to the emotional toll this situation has caused me. FedEx does not take accountability for their negligence being that there are policies that they must abide by.
Thanks Kindly.
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, the same FedEx driver who has been reported multiple times to management, stepped off his truck and stumbled around my driveway and walkway, holding his hands up for my cameras, acting like he is avoiding my lawn and gardens, in defiance of my private property and requests not to walk in my grass and gardens. I spend hours in my lawn and gardens trying to get my lawn and gardens in presentable shape, only to have FedEx (and these drivers), intentionally disrespect my private property and act like fools for my cameras. It has turned into harassment now as FedEx management is receiving these complaints but will not curb the driver behavior. All FedEx management is willing to do is call me or write me emails but this behavior is not being addressed. This specific driver continues to come to my home and put on acts on my private property which is frustrating me to the point of a lawsuit. FedEx management is doing nothing. I am submitting photo evidence of this and the drivers obviously are not being told to stop or if they are they are simply ignoring management. Instructions state to place shipments behind features on the front porch so they can not be seen by thieves on the street. This driver is reading this and intentionally placing the package middle of the porch. This is passive aggressive behavior and management is doing nothing about it. I am being forced to file a lawsuit so I can stop this behavior on my property. I'm not interested in patronizing contact from FedEx management. I'm interested in stopping this behavior. These drivers have instructions to place packages behind features on my porch. They read this instruction from management and then intentionally ignore it. This is grounds for termination but management is doing absolutely nothing. I will have to file a lawsuit.
Business Response
Date: 08/16/2024
Dear ****************,

Local management has addressed the delivery concerns with the drivers that service your address along with implementing actions to prevent a recurrence.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,
Fedex
Initial Complaint
Date:08/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package of mine was stolen by the FedEx driver. Ive reached out to FedEx and they have done nothing to help. They told me it was delivered to the address provided but it was not. Then they told me to contact my shipper. The package was a $1000 iPhone 15 shipped by ***** **** has told me I would have to pay to ship another phone. I cant afford to pay for another phone when the first one was stolen by FedEx.
Business Response
Date: 08/22/2024
Dear Summer ****************

We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ traveling to your address. The issues was escalated to appropriate managers and research was made. Regrettably no alternate delivery information is available for FedEx Ground package tracking # ************. Researched indicates correct delivery location on 8/13/2024 at 11:13 am.

Based on the service selected, FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at ***********************************************************************;
FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when available. You may also consider requesting signature service or redirect to hold on future orders

Because your financial arrangements are with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies.

On behalf of FedEx, we extend our sincere regrets for any inconveniences you were caused.

Respectfully,

FedEx
Customer Answer
Date: 08/22/2024

Complaint: 22140433

I am rejecting this response because: its a phone. You are required to sign for anything over $500. That was a brand new iPhone 15 priced at almost $1000. The picture they provided was the bottom of a door step and my package was no where in my building as I checked immediately upon delivery. It was very clearly stolen by the delivery driver as I checked my door immediately as I stated.

Sincerely,

Summer *****
Business Response
Date: 09/05/2024
Dear Summer *****,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

As previously communicated,this issue has been brought to the attention of local management responsible for our FedEx Ground operations. Please accept our assurances that all options were exhausted while investigating this issue. Regrettably, no alternate delivery location could be verified.

FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options. Package contents and value were not disclosed on exterior shipping documents. Unfortunately, no signature service was selected by the sender at the time of tender.

As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at ***********************************************************************;
FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when available. You may also consider requesting signature service or redirect to hold on future orders.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. FedEx has noted all details regarding this escalated matter.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/14/24 1pm Your unprofessional driver just threw another one of my packages on my porch both before and after he walked across my newly sodded lawn that I have previously asked him not to walk on. Is this how you train your drivers to treat your customers? I have spent well over 12 hours the last couple of weeks with your out of country customer support as well as the local distribution management as well as your BBB support team, trying to get this straightened out. I keep hearing it is taken care of and yet he just keeps on behaving in a rude and aggressive manor. I am having a hard time understanding why a business would put up with an employee treating customers this way? I know mine would not. This is all on video if anyone in your management would like to see it.
Customer Answer
Date: 08/15/2024
************ IS TRACKING NUMBER
Business Response
Date: 09/06/2024
Dear ****,

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx

Customer Answer
Date: 09/11/2024

Complaint: 22142453

I am rejecting this response because:
I keep getting told "we have addressed your issues and it will not happen any more", yet it keeps happening. No one at Fed Ex knows what customer service is.

Sincerely,

**** ******
Business Response
Date: 09/24/2024
Dear **** ******:
Your report to the Better Business Bureau was received.
Local management has contacted you to addressed this issue.Names and contact information for local management have been provided to you. Please local management in the future.

On behalf of FedEx, we regret any inconvenience you were caused.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx

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