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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,493 total complaints in the last 3 years.
5,087 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, August 8 *****, I paid for FedEx International Priority Express for scheduled delivery by Friday, 08/09/2024.I was told the cost for next day was $185 but if I wanted Monday delivery I would only pay $45. I paid for next day, Friday delivery and an extra $8.30 for signature required. On Friday, at the end of day, the package status was changed to Monday delivery. I called FedEx to complain and was told they missed the window and the truck was heading back and to file a refund request after 4-7 business days. I asked their customer **** is there a way to go get the package at the location the truck is going to for the night, and can I still file for a refund, since they were now delivering on Monday. I was told "YES"The recipient of the package called FedEx to ask where the package was being held overnight. He went to the location and picked it up himself. Now, FedEx claims package was delivered "on time" and that their terms and conditions state if "FedEx redirected or received a request to redirect the shipment from a delivery address to a Hold at Location address. " this will result in an exception and you cant then ask for a refund.FedEx was never requested to redirect the shipment. Rather, someone had to go try and get it at the end of day after they had informed us the shipment attempt would happen on Monday after they failed on Friday.FedEx missed the Friday delivery window (a $185 service). Informed us the package would now be delivered on Monday (a $45 service), Resulting in someone having to drive to the location of the truck to get the package. Furthermore, FedEx charged me an additional $9 for "signature required" I have it on my receipt. But they say the packing slip was never marked as such and therefore they didnt need to get signature. They charged me for TWO services, next day delivery for $185 and signature required for $8.30 = a total of $193.30. They failed to provide either service and refuse to refund me my money.
Business Response
Date: 08/19/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate FedEx tracking number ************ was picked up at our FedEx location on August 9, 2024, at 7:51 p.m.
All shipments that cross international borders must be cleared through customs, and this process caused a delay in your delivery.
FedEx understand your concerns, and as a gesture of goodwill, a one time Customer Satisfaction credit has been given for the transportation charges back to the method of payment used. The total amount of the credit i $193.30.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.
On behalf of FedEx, we regret any inconvenience.
Respectfully,
FedEx
Customer Answer
Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*******************************
***********
**********, ** 07960
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my profound dissatisfaction and frustration with the way my recent shipment has been handled. My luggage, which contained extremely important personal and professional items, has been missing since August 4, and despite numerous attempts to resolve this issue, I have received little to no meaningful assistance from FedEx.I filed an official claim for my missing luggage on August 4, which is now over two weeks ago. Since then, there has been no substantial update from your end regarding the status of my claim or the whereabouts of my luggage. This delay and lack of communication are unacceptable, especially considering the significant value and importance of the contents of my luggage.I have reached out multiple times to your customer service team, only to receive vague responses that have done nothing to alleviate my concerns. It appears that my request for assistance is not being taken seriously, and no genuine effort has been made to locate my missing luggage. This experience has not only caused me immense stress and inconvenience but also damaged my trust in FedEx as a reliable service provider.I demand immediate action to locate my luggage and resolve this situation. Specifically, I request the following:A comprehensive update on the status of my claim and the actions being taken to find my luggage.A detailed explanation for the delay in addressing my claim and why my luggage has not been located.Compensation for the inconvenience, stress, and potential loss of valuable items due to FedExs negligence.I hope FedEx will take this matter seriously and respond with the urgency it demands. Lastly the value of missing is higher than I expected from this business attitude.
Customer Answer
Date: 08/15/2024
tracking No. ************
Business Response
Date: 08/30/2024
Dear: ***************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records for tracking number ************ was noted that delivery could not be completed because the shipment was sent to our critical package recovery facility.

As you are aware arrangements were made to return the shipment to you under tracking number ************ and I am showing it was delivered on August 30, 2024 at 10:16 AM. You have confirmed receiving the package and we apologize for this delay.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.

On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(tracking #************) I accidently dropped off a FEDEX return related to an **** return in a **** bin at my work's shipping department. The package was collected in *******, ** and then moved to the Denver **** master sorting facility. **** has indicated to me that they need Fedex to come pick up the package and take possession of it. I am not able to go myself as this isn't a public facility. I've called Fedex a dozen times and I told I need to go recover the package and then bring it to Fedex. That's not physically possible and I need FEDEX to go to the ****** **** facility and recover the package. This is a $2400 purchase return (a high dollar value case) and I need the return processed.
Customer Answer
Date: 08/27/2024
Tracking: 2776 9881 8521. Recipient: Sparklefactory, ************************************************************************************************
Customer Answer
Date: 08/27/2024
The tracking # was the first thing listed in the initial compliant - 277698818521
Business Response
Date: 08/30/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of this package of which was in a United States ************** package with a FedEx
Ground label, that you dropped in a **** box at your work location in *******, **, in error, and was advised that the package would have moved to their sorting facility in ******, **, however
you don't have a specific address, contact name, and phone number, needed for a pickup to be scheduled at the **** facility. We understand this situation is frustrating, and we will attempt to
obtain additional information on your behalf, however we suggest that the **** is contacted again for the exact address of where package would be located.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/30/2024

Complaint: 22149059

I am rejecting this response because:
The call I had today was one of the rudest calls ever be had with anyone in my life I was told I needed to set up a billing account to arrange for pickup and then provide a specific name, number and address at ***** As a shipping company the customer extraordinarily rude person I spoke to today should know this is impossible.
I am an individual not a company. I shouldnt need to set up a FedEx account just for ********************** to do their job and pick up the package. Additionally given the circumstances the lacks even a grain of sand of customer empathy. Having this person then hang up on me only added insult to injury
Second, I shared that Ive called **** over 500 times with no answer and that given this is a common scenario to ask that someone from FedEx Denver be called to ask for the right address. I assume FedEx retrieves packages weekly and this is all already known and documented. The address provided to me by the Valmont **** is *******************************, which Ive provided. I dont have a specific name just like I dont have a specific name at FedEx - thats not how this works.
I ask that someone else whose received even a basic level of customer service training follow up with me and help me through this situation.

Sincerely,

*******************
Business Response
Date: 09/06/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

First of all, thanks for your patience in this matter. We have contacted the FedEx facility that services the zip code area of the United States ************** facility.
based on the address provided of ********************************, and they have advised that this is a valid address, however their drivers are unable to pickup
from this facility. The FedEx facility advises when there is a situation in which the customer has shipped with wrong service, **** will eventually either tender it
back to the correct service, and then scans will appear in system, or most often **** will create a **** label, sending package back to the shipper, and charging
them accordingly.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
I appreciate the followup and would appreciate it if Fedex viewed this as an opportunity to coach up the previous person I spoke to.

Sincerely,

*******************
1955 ******* Cir W
****, CO 80516
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx is holding 7 of my packages from a shipping date of 8/6/24 until currently. They have lost 2 packages, found them again and are still holding them, the other 5 they just refuse to deliver. They keep saying its a weather delay yet there are no more weather issues and havent been for about a week. I have called 4 times to customer service, given my contact info 3 times and asked the for the local driver to call me to meet them if they had a problem getting to my house, asked for a manager twice and got hung up on both times for asking. I have filled out 2 surveys on those calls, and been chatting with their ******** customer service for over 2 days. I still dont have my packages. I dont know when I will get my packages and though I have been told that the local distribution center has been notified and should call me, they have not and will not. I want the products that I have paid for and are my property and I want them NOW. I have been patient enough. Im getting nowhere with the shipping company. Here are the following shipping and case numbers: ************ C-158667772 shipped 8/5 expected 8/6 not delivered. ************ C-158934600 shipped 8/5 expected 8/6 not delivered. ************ C-158938317 shipped 8/9 expected 8/10 not delivered.723777993002 C-158937379 shipped 8/9 expected 8/10 not delivered.405976579065 C-158936747 shipped 8/10 expected 8/12 delivered to wrong address, reported 8/12 still not delivered to me. ************ C-159107288 shipped 8/11 expected 8/13 not delivered ************ didnt get given case number shipped 8/10 expected 8/12 delivered to wrong address, picked back up but not delivered
Business Response
Date: 08/20/2024
Dear: *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ and the other 6 packages were delivered on 8-17-2024 at 4:03 P.M.
Inclement weather conditions in the ******* area impacted our operation during the time in which your shipments was transported.

On behalf of FedEx, we regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Respectfully,

FedEx
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They lost a package and will not help me with locating it. They will not contact the shipper for me because I cannot talk to anybody at **** which is the shipper. All I get at **** is a recording and they will not transfer me to a representative. I would like to talk to a manager at FedEx but they will not transfer me to one.
Business Response
Date: 08/22/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 277647147701.

After exhausting all our search options, we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/23/2024
The shipper is **** and the item comes from ******* Sales. I talked to **** and they have not helped me with this problem either. So any help that you could give me with regards to this
problem, I would appreciate it. I do not understand how a company like Fedex could lose a package. This is not the first time I have had a problem with Fedex. Maybe you could file a complaint to **** if Fedex will not help any farther. I am not happy with the way Fedex is handling this problem.

Customer Answer
Date: 08/27/2024
Fedex must of found the package because they just delivered it. Thank you for all your help, it was greatly appreciated.
Thanks again
*************************
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday 8/12 I dropped a package off at Fedex location ************************************************. That tracking is ************. Where is my package? I can't even get anyone on the phone. I paid $87.38 and it was expected to be delivered by 08/14/2024. The recipient doesn't have the package as of today's date 08/15. So again where is my package? This was an expensive item. I can't get anyone on the phone at that location and no one from customer service. When I check the site, it shows as if the package is still sitting at that location. I need someone to track this package down and get it to where I paid for it to be shipped or I will be filing a lawsuit. If I paid for a service, then I expect for service to be complete accurately.
Business Response
Date: 08/20/2024
Dear ******************:
This is in response to your inquiry addressed to the Better Business Bureau.

Tracking data reflects that tracking number 278202011204 was dropped of at FedEx Office on August 12, 2024 and was delayed due to a local operational delay. Your concerns have been brought to the attention of management and was addressed internally.

Our records indicate your package was delivered on a new tracking number 778060451585 at 9:31 a.m. on August 20, 2024.

On behalf of FedEx, we regret the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/5/24, I ordered items from www.jegs.com. the shipment was sent that day, via FedEx. The shipment was separated into 3 packages. I received packages 2 & 3, I did not receive package #1. I received a notice that all 3 packages were to be delivered by 8/8/24. On 8/10/24 I contacted FedEx and asked about the missing package. I was told at that time that there was damage to the box it was in and they would be creating a new label to ship it out to me. On 8/12/24 I contacted FedEx again and was told that package 1 was still delayed. I waited another few days. I contacted FedEx again on 8/15/24 and was told this time that there was nothing in the package and that I had to contact the company I purchased the items from to get this resolved. I asked why I wasn't told this before and was only told that it was delayed, and the FedEx associate could not give me an answer. I spoke to the FedEx very calmly, but the associate was very rude, she tried to cut me off from telling her my situation, it was clear to me that she had no interest in hearing my concern about a product I had purchased and was expecting a delivery company to properly inform me of the situation. She had no interest in anything that I had to say, she simply said "You need to call the company you purchased from". So this is what I did, I called ****, I informed them of my situation, they informed me that they were beginning an investigation on the matter. But this goes beyond my dealing with the **** corporation, this is about my terrible experience with FedEx, a once-reputable company that obviously has changed for the worse. The extreme rudeness and ignorance that I had to deal with when I was only trying to resolve what I thought was a simple matter has left an indelible mark to the point that I will not do business with this so-called company again, and I will continue to pass on my experience to everyone that I possibly can; nobody should have to deal with this level of incompetence.
Business Response
Date: 08/19/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 407504206605,
and the customer service provided by a representative you spoke with on August 15, 2024, and we will address accordingly.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The fedx person delivered a package on 8-14-24 and was too lazy to put it at the correct apartment. he must of just ran up the steps and slide the package to my neighbors do, DO NOT DO THIS AGAIN, YOU ARE TO DELIVER MY PACKAGES TO MY DOOR and if you driver is to lazy to do so then he needs to get a different job. THIS WAS THE DRIVER THAT DELIVERED ON 8-14-24.
Business Response
Date: 08/22/2024
Dear ***************************,

This is in response to your inquiry addressed to the Better Business Bureau regarding delivery service at your address.
We are concerned to learn of your dissatisfaction where shipments were being released in an inappropriate location at your apartment. The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package was supposed to be deliver to my home on 8/14/24. When I checked the tracking info I see that it was delivered but there was not package on my porch. The picture that was provided with my delivery info was not a picture of my porch but someone elses. I have tried multiple ways to contact FedEx about this issues using both the virtual assistant chat and calling. Both were unhelpful and frustrating. The virtual chat told me that my package was delivered to my designated spot and the phone virtual assistance said they couldnt change the address when that is not what the problem was. The problem is that the drive delivered it to the wrong place. I tried multiple time to get the phone assistant to send me to an actual human but they did not and eventually hung up on me. I am very frustrated and disappointed in Fedexs costumer service.
Business Response
Date: 08/19/2024
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although it was located at another address and then delivered to you, have been brought to the attention of senior management responsible for our FedEx Ground operations in *******, **. This will be addressed internally with the drivers serving your area.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************

************, SC 29842
Initial Complaint
Date:08/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested payment confirmation from April 2024 to August 2024 and FedEx is refusing to send these as "they do not have them."The webpage is not user friendly, and I cannot obtain this information this way,This is within the same calendar year and there is absolutely no reason these records should not be available and withheld from me, the customer. The revenue service **** were argumentative and also refused to allow me to speak to a superviser.
Business Response
Date: 08/20/2024
Dear **********,
This is in response to your inquiry addressed to the Better Business Bureau.

The Revenue Services department assist with all billing inquiries and account issues. Can you please email **********************************,
including your FedEx account number in Subject field, and note your request to determine if there any other options available.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/20/2024

Complaint: 22146255

I am rejecting this response because:
I did email ********************************** on 08/14/2024 --> Email Reference Number: 81375376
I was advised they could not help me.
I called the revenue service line.
I was advised they could not help me.
I filed a complaint now you are telling me to go back to the departments that already advised they could not help me.
I need copies of my payment history from April to July 2024.
Sincerely,

*******************
Business Response
Date: 08/21/2024
Dear **********,
This is in response to your inquiry addressed to the Better Business Bureau.

The Revenue Services department is advising that your FedEx account number, *********, is referenced to a credit card,
so when your account is billed, the charges are transmitted to the the credit card, and appear on that credit card statement.
Copies of transactions are not applicable, since there is no direct billing to a FedEx account. We suggest you sign up FedEx
Online Billing that allows customers to view all activity on their FedEx account.
We called you on August 21, 2024, and provided this information. We understand that you still dispute the information.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us,
and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Complaint: 22146255

I am rejecting this response because:

For the dates I have requested payment history for, the company was not registered with online payments, but I am being told to check online.
Payments in April and May were made by check.
This was not looked into properly which is not at all surprising.
I have escalated this to higher management.
Sincerely,

*******************

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