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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,513 total complaints in the last 3 years.
5,110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item online, tracked shipping. When package was "delivered." It was delivered to the wrong address. Where I am located you really have to try hard to get it wrong. I don't have a lot of neighbors. Tried to report a missing package online. Disabled. I called, it took me 5 minutes to navigate their terrible automation menu. I get a person and they said since the package was sent "economy" they can give me no information and I have to contact seller. I didn't choose economy, first, second, why should that matter when I have proof it was your company that screwed up, not the company that trusted you to deliver their product. I wanted to file a complaint. I looked up how. Only option is to call a number. Since I called previously, the automation was trying to rout me to a different department. It took me 20 minutes to get to a person, who had the audacity to tell me that I am not allowed to file a complaint, because it was an "economy" package. Excuse me? I can't complain about your poor service because whomever sent it didn't give you enough money? Because of fedex poor delivery service, I am out $100, and I am delayed in receiving the goods I ordered, which I needed this weekend, so now I have to go purchase it in person, essentially paying for the product twice because fedex didn't deliver. I want my money back, or I want the driver to retrieve my package and bring it to me. Worst customer service and worst product service (delivering packages) I have ever experienced.
Business Response
Date: 08/22/2024
Dear : *******************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number #********************. Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx operations in **************. This will be addressed internally with the drivers serving your area. After speaking with you and you advised you all were able to locate the package I apologize for the mis delivery.

Also, your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your drivers are leaving packages in front of our door on a regular basis and we cannot open the door with large packages in front of the door. Train your employees better, they should know better, I have to go around the house to move the packages from in front of the door to be able to open the door. If my elderly Mother who lives with me has an emergency and needs to get out of the front door, she cannot because of your delivery drivers. Please make them stop leaving anything within 5 feet of our front door. Thank you.
Business Response
Date: 08/30/2024
Dear **************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
*************************
***********************
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package says delivered to ***********************. I live in ******** *******. When I have called and started a chat, they tell me it should be where it normally is. When I click report missing package it disappears and wont let me report it. They literally will not help me. When I call they want the tracking info and once given says it was delivered and then hangs up on me. Wont let me speak to an actual person. This package was $100.
Customer Answer
Date: 08/28/2024
I have not had an update on where my package is or a refund from FedEx. On 8/19/24 they responded and said theyd look into it. Have heard nothing since.
Business Response
Date: 08/29/2024
Dear *****************************:
Your report to the Better Business Bureau regarding tracking number ******************** was received.
We regret any inconvenience you experienced as a result of this situation.

Our records indicate that your shipment was misrouted and successful retrieved. Our records show your package was delivered at 1:40 on August 28, 2024.
On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 08/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. The package was magically found and delivered yesterday. Still doesnt excuse the fact that I had to file this to get anything done. FedEx as a company is the worst Ive ever dealt with.

Sincerely,

*****************************
713 N 500 W
********, IN 47371
Initial Complaint
Date:08/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package was shipped overnight on Monday, 12 August. (Tracking ID: *************. The package has not been delivered by Friday, ******************************************************************* regarding the status of my package. I have made several calls to he FedEx customer support center and have not received any further details on where my package is being held up. The contents are temperature regulated, which is why it was shipped overnight. It has been upwards of 90 degrees, exceeding the temperature requirements for this package. I would like to request the full replacement cost of the package and additional cost to purchase the lost contents in the amount of $640 Tracking ID: ************ I previously filed a claim against FedEx but was advised that the tracking number was not provided. The tracking number, receipt, and shipping history have all been provided. Please reenves this claim in its entirety in order to seek the requested resolution. Thank you. Tracking ID: ************
Business Response
Date: 08/21/2024
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 278084626826,
and other deliveries, that are being delayed and not delivered to your address. The Ground facility management team is reviewing all information for a resolution, and will
follow-up with an update.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution at this time.

Sincerely,

***********************************
********************
*****, GA 31008
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx (corporate) advertises delivery up to 8 PM and delivery on weekends. This FedEx does not comply with FedEx advertised delivery times and days. Their drivers seem to think they are the only people who work during the day. I've told multiple drivers that no one is home until after 4 PM Monday through Friday, yet they still attempt delivery before 4 pm. I've left notes for drivers giving my express permission to leave my packages at my front door, with my signature attached. I've asked to be allowed to pick up instead. Every time they leave a delivery attempt notice and ignore my instructions. I am the customer, if I give my permission to sign and leave my package there is a reason for this. Trying to redeliver the next business day doesn't change the fact that no one will be home. I have a camera on my front door for a reason, there should be no issue leaving a package when I've given written permission. If you can't deliver in the evening or on weekends (which FedEx says you do) then my packages need to be left at my door regardless of wether a signature is required. FedEx says I have to be present sure, but FedEx also says you have to deliver up until 8 PM and on weekends. If you're going to pick and choose which policies to follow then exceptions need to be made for signatures as well. The tracking email even says if I'm not home I can pick it up which your drivers will not allow me to do. If my package is returned to the sender I fully expect FedEx to reimburse me for any and all fees that are caused by their lack of following advertised delivery times and days.
Business Response
Date: 08/28/2024
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment traveling on package tracking number ************ was tendered to us on August 14, 2024 and our FedEx Weekday Adult Signature Required services were requested. The delivery was scheduled to be completed on Friday August 16, 2024. Tracking data reflects that the delivery was completed Tuesday August 20, 2024 at 5:59 p.m.,signed by *********.

Due to safety concerns, shipments requiring an adult signature may have additional restrictions applied by the shipper. Regrettably changes may not be allowed in these circumstances, and packages can only be released once someone over the age of 21 at the original recipient's address provides a photo ID. While its regrettable you may not have had prior notification from the shipper, we understand your concerns and apologize for any conflicting information you received while inquiring about the status of the delivery. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement.
FedEx does offer a variety of time defined services and we encourage you to explore those options with merchants in the future. To address the desired release area of any future deliveries to your address, you may also consider registering for FedEx Delivery Manager at ***********************************************************************; FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location,get delivery notifications and much more.

FedEx sincerely regrets any inconvenience you were caused. Your business is greatly appreciated, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/28/2024

Complaint: 22155037

I am rejecting this response because:
Yes I was able to get the package after a ton of stress and hassle. The fact of the matter is FedEx continues to blame the shipper, while the shipper (***** Ruger) is being told that FedEx requires all of the extra restrictions. My point is something needs to be done about that. The FedEx contact for ***** Ruger needs to be retrained on these polices because they are telling the people at ***** that pick *** and scheduled delivery times are not allowed. As long as someone scans my ID that should be all that matters. It should not matter if FedEx comes to my home or if I pick it up from FedEx. It certainly shouldn't be a problem to have a specific delivery time or day scheduled. The problem is miscommunication between FedEx and the shipper. The shipper is being told by their FedEx contact that they are only allowed to ship to the persons home with ID required, the shipper is being told that the recipient can not pick up their package (even with their ID) and that they can not schedule specific delivery times or days. Yet I'm being told by customer service that is not true and FedEx does not have this policy. Someone needs to get to the bottom of why ***** is being forced to have these restrictions that are not required and whoever is telling them this needs to be retrained at the very least if not terminated from their position. In the meantime I want a block on my account to where the only restriction that can be placed on my packages are signature and ID. I have no problem with giving FedEx my ID or having my ID scanned, but I want all other restrictions (pick up, scheduled delivery windows) in my control from this point forward. I'm not asking you to do anything illegal, I'm not asking you to leave a package when ID is required, I'm asking you to make sure I'm able to pick up my package or schedule a delivery time if I'm not going to be home. It's not the shipper requiring these restrictions, whoever the shipper is dealing with at FedEx is making them place the extra restrictions on pick up and scheduling. That is unacceptable and something needs to be done about it. You have a rogue FedEx representative making certain companies impose restrictions that FedEx does not actually require. In fact I know it's not just Ruger this is being done to. Again yes I was able to get my package but only after jumping through hoops for days. FedEx continues to point the finger at the shipper while the shipper is telling me that the person they deal with at FedEx is who is requiring this. Someone needs to get in contact with **************** and clear up the confusion and get rid of whoever is making them require these extra unnecessary restrictions. I understand why an ID is required but there is no reason why I shouldn't have been able to pick up my package or schedule a delivery time. In fact there is a package I need to send now and I haven't done so because I'm worried I'll have to go through the same thing again when it comes back. Again, I want a block of some type on my account where I'm in control of pick *** and delivery scheduling. I don't want anyone to be able to place a restriction on my property outside of signatures and ID scans. There is no reason legal or otherwise that I shouldn't be able to pick up my package or at the very least have a delivery window scheduled. Especially when customer service has told me FedEx has no such policy requiring the extra restrictions. Signatures and ID scans are just fine, anything else should be up to the customer. Just to clarify again it's not the shipper placing these extra restrictions it's their contact at FedEx. I've asked other companies as well (***** & Wesson, ********** Charter Arms) and they are being told the same thing, FedEx is making them place these restrictions. It's painfully obvious that people at FedEx are anti second amendment and they are letting their personal views affect the customers. This needs to be stopped now. I specifically asked a few customer service **** if FedEx required these things on certain packages and was told that was not true. So FedEx continues to blame the shipper but when I ask the shipper they blame FedEx. This needs to be fixed immediately. Your drivers are not the only people who work during the day, its ridiculous that your customers have to go through this sort of thing because companies are being forced to place unnecessary restrictions. ID scans and signatures are necessary but anything else is unnecessary and only serves to make things harder on your customers. Something needs to be done about this, period. Had I not got lucky and had been able to get my package it would have already gone back to the shipper. Customer service was no help at all, and the shipper is being told they have to do these things. This is not the shippers fault at all, someone needs to figure this out and make sure shippers are not being forced by individuals to place unnecessary restrictions.

Sincerely,

*****************************
Business Response
Date: 08/29/2024
Dear *****************************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. We appreciate these suggestions and feedback regarding our business operations, and have channeled it to the appropriate departments.

Just as shippers are responsible for making sure goods are shipped in compliance with all regulatory requirements, FedEx is also committed to providing a variety of services and business options to help them meet their shipping needs. Respectfully, all transportation agreements with FedEx account holders are confidential.

Regarding your request for account updates, regrettably we were not able to find an account match to the information provided. For better control of pickups and delivery scheduling for your residential deliveries we do recommend registering for FedEx Delivery Manager at
***********************************************************************;
FedEx Delivery Manager is an application that would assist you to keep track of packages, arrange to pick them up at authorized locations, and get delivery notifications when available. FedEx does offer appointment delivery for a fee.
We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/06/2024

Complaint: 22155037

I am rejecting this response because:
I am signed up for delivery manager, that is not the issue. The issue is FedEx employees are telling certain companies they have to place these restrictions when (according to FedEx Customer Service) FedEx had no such policy. If it was confidential I obviously would not have knowledge of it. I'm going to make this really easy, I want my account modified to where I and only I am in control of certain restrictions. I want it set up to where the only restrictions that can be placed on my packages are adult signatures and ID scans. I want complete control over pick *** and scheduled deliveries and I do NOT want anyone but myself able to place restrictions on pick *** and scheduled deliveries. I tried to pay for a specific delivery window and was unable to, I tried to schedule a pick up and was unable to. FedEx (even now according to these responses) continues to blame the shipper. I was told by customer service multiple times that I needed to contact the shipper to get a pick up or delivery window scheduled. Every time I contacted the shipper I was told that FedEx would not allow them to hold for pick up or schedule a delivery window. I was told verbatim: "our contact at FedEx will not allow us to hold packages for pick up or schedule a delivery window". Yet here we are again. Plain and simple I do not want anyone but myself able to place restrictions on pick *** or scheduled delivery windows on my packages. Anything less is completely unacceptable. Adult signatures and ID scans are fine, but I want all picks up and scheduled deliveries in my control from this point forward. Anything less is totally unacceptable. I refuse to end up in this situation again. FedEx continues to blame the shipper when the shipper told me the issue was with their contact at FedEx. It is totally unacceptable that I was unable to get any help from the shipper or FedEx and this is 100% the fault of FedEx. FedEx customer service tells me one thing while the shippers contact at FedEx tells them something completely different. FedEx needs to stop being lazy and get to the bottom of this situation. You can tell who the shipper is from the tracking details, it should be very easy to tell who they are dealing with at FedEx. Whoever they are dealing with at FedEx needs to be reprimanded and or terminated for making a shipper place restrictions that are NOT required according to customer service. I need to make sure I will not end up in the same situation again and I refuse to accept anything less than that. Either modify my account to where I'm in control of pick *** and delivery windows or terminate the employee who is forcing these unnecessary restrictions. It's really that simple. Something has to be done about this but one way or the other I need a guarantee that I will not have to go through this again. And for the record I tried to pay for a scheduled delivery and was unable to. I did everything I could on my end. It's FedEx's turn to do what they can and make sure this never happens again.

Sincerely,

*****************************
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address an issue regarding a shipment I arranged through FedEx on June 28, 2024, at a cost of $294.38. The package was scheduled for delivery by July 8, 2024. However, no delivery attempt was made, and FedEx did not visit the recipients address, despite inaccurately reporting such attempts.Subsequently, the facility contacted the recipient and demanded $220 in cash for customs and duties, which was unusually high given the packages declared value of $260. I requested an invoice for these fees to be charged to my account and informed ********************** that I was willing to pay this amount. Despite this, the facility ignored my request and failed to provide any documentation or explanation for the excessive customs fees.The package was held by the facility for several weeks, and despite numerous attempts to resolve the issue through FedEx, the recipient was ultimately forced to travel an hour to the facility to retrieve the package on July 29, 2024. At that time, the facility falsely claimed that the package had been delivered.After enduring these significant delays and issues, FedEx has refused to issue a refund for the shipping costs and has not investigated the apparent misconduct by the foreign facility. I request an immediate investigation into this matter, a full refund of the shipping fees, and appropriate measures to address the fraudulent practices involved.
Business Response
Date: 09/05/2024
Dear : *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by that government. The invoice was generated correctly under the regulations.

As a gesture of goodwill, a one-time credit has been applied for the shipping charges of $294.38 processed on September 5, 2024 to the billed credit card for FedEx tracking number ************. Please allow up to 72 business hours for the adjustment,

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:08/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a package that was paid for overnight Delivery. I was suppose to received the package on Aug 10th, today is now August 16th and every time I called a representative they have insured me someone will call me and no one have contacted me yet. I have reached out to them 3 days straight and no one have help me someone even hung up on mw while I was explaining my situation. No one is actually trying to help me.
Business Response
Date: 08/19/2024
VIA Email
***********************

August 19, 2024

****************************
****************************************************************************************

Dear **************:

This is in response to your inquiry regarding the shipment originating from The Childrens Place of ***************, ***

Our records indicate the shipment traveling on package tracking number ************ was tendered to us on August 9, 2024, and our FedEx ************************** was requested. The shipment was processed at the ramp in **********, ** on August 10. Additional tracking data was recorded at our sorting facility in ******* on August 10. We do not have additional tracking data recorded to confirm farther movement of this shipment. Unfortunately, our tracing staff has been unsuccessful in the efforts to locate the shipment.

Our goal is to provide you with the level of reliability and professionalism that enables you to trust FedEx with your time-sensitive shipments. It is understandable that these unfortunate circumstances are disappointing, especially as they do not reflect the service you expected from our company. Please contact the shipper regarding a replacement or claim for the shipment.

We regret any inconvenience you were caused. Your business with FedEx is very important to us, and we will continue in our efforts to ensure future shipments are handled to your satisfaction.
FedEx
Business Response
Date: 08/20/2024
Please see attached.
Initial Complaint
Date:08/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already contacted FedEx customer service 6 times for the same issue.Wen They deliver a package. They don't deliver it to the front door. Customer service keep searching to me its getting fixt. I talked to customer service yesterday and complained again about it. Because the water was not dropped off at the front door About they Assured me. The next order will be delivered to the front Door. Received an order today and it was still not delivered to the front door
Business Response
Date: 08/31/2024
Dear *******************************:

Your inquiry to the Better Business Bureau has been received.

We are very concerned to learn of your dissatisfaction with the handling of shipments traveling to your address of ***********************************,
************, WV *****. Your concerns have been brought to the attention of management at your local delivery facility. An internal review is being performed. Local management attempted to speak with you, however, they had to leave a voicemail message. Please allow us the opportunity to research your concerns. I will follow up once I have additional information from local management.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to
meet your expectations.

Respectfully,
FedEx
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The retailer, *****, who I placed an order with in July, shipped my package via Fedex. I received notification that my package was delivered on August 2nd, with a proof of delivery being a picture of a step with no box or package in the photo. I immediately reached out and reported my package missing when I arrived home with no package in sight. Fedex launched an open a case for me, and later concluded that the package was delivered . I checked to make sure that the package was shipped with the correct address with the retailer. I followed back up with FedEx and advised that the package was not delivered and it must have been delivered to the wrong house. I opened up another case with Fedex and rode around the neighborhood on August 3rd and based on the photo that was supplied to me by Fedex that it was indeed delivered to the wrong house. The ***** it was delivered to has the same number but a different street name as the house is one street over from me. Even with apprehension I knocked on the owners door several times with bo answer.as this is the suggestion from the retailer. I opened another case with Fedex to no avail and was told that I would need to reach out to ***** to get a refund and have them file a claim on my behalf but because Fedex keeps saying it was delivered successfully they will not file a claim. So I called fedex back and the said that they cant file a claim because its on the merchant to file a claim because the order is tied to the merchant fedex shipping number. I attempted to file the claim online but was unable to because I dont have an account number
Business Response
Date: 08/27/2024
Dear *****:
Your report to the Better Business Bureau regarding tracking number 277619913267 was received. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. As we discussed, your request has been referred to your Shipper and they will contact you to address your concerns. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/31/2024

Complaint: 22154302

I am rejecting this response because: the shipper , ***** wont contact Fedex to start a claim. I have contacted them several times prior to contacting the Better business bureau, and because your company keep saying it was delivered properly they refuse to file a claim. I never received the package.It has been over a month of going back and forward with you and them and it has been quite stressful as I am a college student and I have to keep taking time away from my studies to deal with this. It appears that your company dont want to accept the responsibility for your driver delivering the package to the wrong house, In fact, the package isnt even in the proof of delivery photos. I have sent photos of my house to prove that it is not the same house in the proof of delivery photo taken by your employee. The shipper, shows that they transmitted the correct address for my delivery but your employee delivered to the wrong house. Human error i get it but why do I have to pay for your employee mistake? I am a college student who doesnt have ****** dollars to throw away. I would like a refund of my money, which I feel should have been filed at your companys expense because my package was delivered to the wrong house. That is the only response that is acceptable to this matter.

Sincerely,

*************************
Business Response
Date: 09/03/2024
Dear *************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.
As we discussed, your request has been referred to ***** and ***** will contact you to address your concerns. ***** will contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/03/2024

Complaint: 22154302

I am rejecting this response because: ***** has made it clear that they will not be filing a claim for this package based off of you all stating that package was delivered successfully which as I stated Ive never received that package. This is truly unsettling as I stated before I do not have $205.00 to throw away, and-you all can see Sheins response in the photo attached , Their response is the same everytime you refer me back to them, when in truth , ***** transmitted the correct information, but your driver/delivery person did not deliver my package to my house. I dont understand why your company will not accept responsibility for losing the package ensure that my finds are refunded.

Sincerely,

*************************
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered $230 worth of tools (more than that really because it was on sale) online in May and were supposed to be delievered by fedex. All I got was the box.. there was nothing in it. I called both companies involved, and everyone just points fingers at each other- both claiming theres nothing they can do. The delivery driver stole the tools and took a half assed picture of the delivery. You cant see the shipping label on the package nor the other end of the package that was opened. But since a picture was taken, apparently all is well with fedex and *********** but Im out of my tools and my money.
Business Response
Date: 08/28/2024
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau for tracking number 728468084892.

We regret to learn of your report that the contents of your package were missing. Per our conversation, management has been advised of your concerns and performed an internal review. Unfortunately, we were unable to locate the contents. Because your financial arrangements are with the shipper, please contact them to advise them of the situation as they need to initiate a claim for this shipment.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/29/2024

Complaint: 22151723

I am rejecting this response because: Ive already reached out to ********** and there is nothing they would do to resolve the issue. Fedex keeps saying to contact the shipper when Homedepot doesn't really have anything to do with my tools not being DELIVERED with the box- that is a Fedex issue. All Homedepot did was supply the tool kit to be shipped by fedex.
My complaint wont be resolved unless it ends in a refund or replacement of tools.

Sincerely,

*********************
Business Response
Date: 09/05/2024
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 10:22 a.m., on May 29, 2024. We are concerned to learn of your report that the contents were missing. Management has been advised of your concerns to perform an internal review. Unfortunately, we were unable to locate the contents.

Because your financial arrangements are with *********** we ask that you contact them for further assistance regarding reimbursement or replacement.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/05/2024

Complaint: 22151723

I am rejecting this response because I have contacted ********** and they aren't going to give me any resolution either. Before, Fedex told me to file a claim with the shipper, so I told ********** that, and they said they could not file a claim for me as the shipper (so that would just leave Fedex).
It does not matter that the financials were through ********** if Fedex has caused the problem. Id be more concered with seeing who was on the route my house was on for that date and finding out more from them, not checking the facilities. I doubt an honest delivery driver would just take a box from the truck that was empty and deem it as delivered. It wouldve only ended up being empty at the delivered site- not anywhere beforehand.
If fedex cant resolve customer issues like this, I dont have any reason to ship with fedex if I have other options.

Sincerely,

****

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