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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,513 total complaints in the last 3 years.
5,096 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against FedEx regarding a recent incident involving the delivery of a package addressed to my daughter. The package was delivered in a severely compromised stateleft open and placed directly on a wet floorcausing significant damage to the contents.I filed a claim with FedEx to address this issue, but my claim was denied without proper consideration. I believe this decision is unfair, as the damage was clearly a result of negligence on the part of the delivery service.This situation has caused undue stress and inconvenience for my family, and I am seeking the assistance of the Better Business Bureau to ensure that this matter is reviewed fairly and that appropriate action is taken.Thank you for your time and support.TRACKING / PRO # ************ SHIP / RECEIVED DATE 07/30/2024 CLAIM AMOUNT $53.59
Business Response
Date: 08/30/2024
Dear Mr. Bizzeth:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. As we discussed, your request has been referred to your Shipper and they will contact you to address your concerns. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Fedex to return a large package to a company, it was too large to fit in my car to take to local office to ship. I needed a home pickup of the package. The first ***resentative I spoke to quoted me close to $160. She said dimensions are not needed, only the weight. I thought about it a couple days, whether I wanted to spend that large amount. I decided to do it. I then set up an online account, to be able to print out that label from home. I had trouble with the site, called Fedex, asked why the amount shown that it would cost to ship it was so much more than previous quote from phone ***resentative. He told me to take out the dimensions for the package, they were not needed. I did. The amount to ship went down to $160.47. Again telling me the same information. "Only weight is needed for accurate quote, not dimensions." I said thank you so much for your help. Printed the $160.47 label. Sent the package. To my horror, I receive a charge on my card not for $160.47, but for $477.15! I called Fedex. The *** asked me, did I put in the dimensions for the package? I said no, I was informed by Fedex ***s not to. She said, well that was incorrect information I was given. I asked for a refund of the difference since Fedex's own ***s gave me the incorrect information. She said I would need to contact Fedex billing for that. She also told me she was sorry I was given that incorrect information because I would need a special account for that discounted rate. Again, information I was not given, before I printed the label quoting me $160.47 and sending the package off. I contacted the billing department as she referred me to do. The billing department told me they would not help me. That the amount I was charged was correct. Very upsetting. Please help. My hope with this, is that Fedex retrains their employees to not give out false information so this will not happen to anyone else ever again, and that I will be refunded the difference of $316.68. Thank you!
Business Response
Date: 08/28/2024
Dear ***********************************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

The freight charges of $477.15 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.

As a goodwill gesture, credit of $238.57 has been applied to the shipment.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The order was shipped on 8/15 from *******..the tracking information states it left ******** on 8/16..the drive time from ***** to ATL is 6 hours. Today, 8/19 there are no new updates from Fed ex ..tried calling and got no where with customer support. There is seriously something wrong with this shipper.. They provide an estimated delivery date which is always inaccurate. This organization needs to be fully investigated. This happens with every package that shipped via FedEx Ex...
Business Response
Date: 08/29/2024
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. Our records indicate this shipment was delivered at 11:22 a.m. on August 21, 2024 and left at the leasing office. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We paid FedEx $11.50 to schedule the delivery of an expensive item at a time that works for us. They collected payment but they never delivered the item. Attempts to reach a customer service agent have been unsuccessful due to their cryptic phone tree. In the meantime, we still do not have the item we need and there is no delivery information available online. FedEx has failed again.
Customer Answer
Date: 08/19/2024
FedEx Shipment ************
Business Response
Date: 08/30/2024
*************************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

As a gesture of goodwill, credit of $11.50 has been applied to the shipment on FedEx tracking number 278271211747.

On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully
FedEx
Business Response
Date: 09/05/2024
*************************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

As a gesture of goodwill, credit of $11.50 has been applied to the shipment on FedEx tracking number 278271211747.

On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully
FedEx
Customer Answer
Date: 09/05/2024

Complaint: 22165852

I am rejecting this response because:
"As a gesture of goodwill?" What garbage! We paid for a service. FedEx did not provide that service. It's a refund for failure to provide service, not a gesture of goodwill.

Sincerely,

*******************
Business Response
Date: 09/06/2024
**********************************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 278271211747.
Our records indicate a proof of delivery on August 21, 2024, at 11:44 a.m., and we understand your requested appointment delivery was not met, so a credit of
$11.50 was processed.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased FedEX 2Day A.M shipping and I was told it would arrive by August 9th 2024 and it did not arrive till August 12th 2024. When I called in to FedEx customer service, they told me I had to wait till Friday August 16th to make a claim for late delivery. I called on August 19th 2024, and spoke to "****** from billing" and she was rude and disrespectful and argued with me on the phone. She said that FedEx 2day A.M delievery is not covered by the guarentee delivery, when the FedEx website says that it is very clear. This is unacceptable behavior from the customer service and the FedEx company. They did not uphold their guarantee shipping.
Business Response
Date: 08/22/2024
Dear *****,

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 08/22/2024
FEDEx did not fix the problem, instead blamed on their authorized shipping partner. They still made money off my shipping and FedEX 2 DAY AM was not honored. If they cannot rely on shipping partners (authorized shipping locations) then they should not use them as authorized shipping places and deceive people and take their money.
Customer Answer
Date: 08/22/2024

Complaint: 22165635

I am rejecting this response because: they did not fix their problem and instead blamed it on their authorized shipping partner. If they utilize shipping partners and do not honor their own basic guarantees, then they should not use them as a authorized shipping location. FedEx still made money off my package, and I am out the money for that because they are blaming someone else.

Sincerely,

*************************
Business Response
Date: 08/23/2024
Dear *****,

As you have paid Qwik Packing & Shipping, a FedEx *************************** for the transportation charges on this package any refund request should be made thru Mail and Parcel. Unfortunately, I am unable to assist with your refund request.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/23/2024

Complaint: 22165635

I am rejecting this response because it is unacceptable.

Sincerely,

*************************
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 22, I expected to ship two small boxes from ** to **, each at a flat rate of $32.50, little value. My mother was on the phone with me throughout encounter to ensure accuracy. Employee (Olydia) suggested combining boxes into one larger, oversized box at NO extra charge. We repeatedly verified the need for the charge to be only $32.50 throughout encounter, and reiterated ground shipping only. Employee said she would create a new shipping label, and charge would remain the same.**** arrived for $1,270.56. Never received anything in writing, nor did we approve any charge above $65.00. Had we been aware of the actual cost, we would NOT have proceeded. The last FedEx employee we spoke with believed there could be a resolution for a significantly lower amount ($146.00 to be exact, based on the small box price), and instructed us to email the ******************* which we did. Please put yourself in our position rather than viewing this as one of the many disputes you read every day. If you expected a charge of no more than $65.00, and received a bill for $1,270.56, how would you proceed? The charge is more than we can afford, and we never would have agreed to it. We do not accept the company line: "This is a valid transaction," which they repeat every time. The transaction was never understood or approved from the customer end. There has to be a more fair and compassionate resolution that takes our original agreement into consideration.NOTE DEADLINE: August 22--the date payment of our bill due before interest starts accruing. We have exhausted all avenues except BBB and Small Claims court. Immediate adjustment/refund requested to reflect the originally agreed-upon amount of $65.00 or suggested charge of $146.00 for the small box. We can provide more information as needed, (including concern about employee who handled transaction which we have not shared up until now), and appreciate and thank you for your help and prompt attention to this matter.
Customer Answer
Date: 08/21/2024
FedEx will say the charge is validthat is their stance. However, we were given incorrect information and promises that the cost would not go over $32.50/box from a FedEx employee who was ill-informed, provided FALSE and misleading information, and appeared out of sorts (willing to elaborate if needed) which would attest to in court if necessary. We feel like FedExs unwillingness to work with us, to negotiate and help us given how we did not expect this outrageous charge of f over $1,000 is not acting in good faith and should be addressed. We are just asking for some financial help here for a mistake that has responsibility on both sides. Thank you.
Business Response
Date: 09/01/2024
Dear **** and **********;*******,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 776503511648.

We are very concerned to learn of your dissatisfaction, and regret any misunderstanding regarding your shipping charges.
FedEx One Rate is only available with our Express shipping services, not Ground. FedEx 2 day, which is an eligible one rate service, was selected when the label was created, however the One Rate option was not, so you were billed accordingly.
Here is a link to guide you through how to utilize these services for future shipments:
*******************************************************************
As a gesture of goodwill, a one-time Customer Satisfaction credit in the amount of $1,130.11, has been applied, and will go back to the credit card used to pay for this shipment.
We appreciate your patience while we researched this issue and we also thank you for your business.
Respectfully,
FedEx
Customer Answer
Date: 09/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution . I would like to give a special thank you to the BBB and ****** from FedEx, who listened well and provided a fair solution to this unique situation.

Sincerely,

**** And ***** (mother) *******

, CA 93117
Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivered the wrong packages to my address belonging to someone else with a delivery address that was not my own. This event occurred on 14 August and I reported the error the same day along with a request to have FedEx pickup the packages at my residence and deliver them to the correct address. They are (2) sizeable pieces of furniture that remain in front of my entryway (which is a violation per property management that manages my condominium). To date FedEx has failed to pickup the packages despite me contacting them everyday since 14 August.
Business Response
Date: 08/21/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 777915367245,
and ************, that were misdelivered to your address. The Ground facility management confirms the packages were retrieved on August 20, 2024.
We called you on August 21, 2024, and you confirmed the packages are retrieved.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped 2 iphone 15's on 7/11 to a ********* for pickup. I also had insurance.However, the person that was to pick up wouldn't get there within the 5 days, so called FE to change delivery to the address of the person which was on the original receipt. I paid for another ticket to be delivered. This was supposed to be signed for and I didn't get delivery confirmation except for a signature of MMD. Which there is NO MMD!!! I filed a ************ said the would need to research if MMD had signed from that location in the past. I know for a fact there isn't anyone with that name bc the person i was shipping works at the location!!! Now fedex denied my claim for no reason except they don't want to pay. This is absolutely absurd and they didn't provide any signature receipt or explanation as to why they denied the claim.
Customer Answer
Date: 08/20/2024
*** waited over a month to get the proof of signature. And I just received it that being said the person I was sending the package to works at that address which is a shipping company and he and I know for a fact there is nobody there with MMD signature. Also, FedEx can just say whatever they want and oh by the way we have other packages that have been signed by this person. Its not true. Theyre showing me no proof That this MMD Has signed for anything. and why would I go through all this if they actually receive the package. I just keep reading over and over how the drivers are stealing packages and I paid for insurance. They have no way to show that that package was delivered. And by the way when I first called over a month ago, they told me that the driver and that truck didnt have GPS .
Business Response
Date: 09/04/2024
Dear *******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

Respectfully,
FedEx
Customer Answer
Date: 09/04/2024

Complaint: 22163865

I am rejecting this response because:
They are stalling!! This package was supposed to be delivered July 11 I have called, called emailed emailed for over a month. Now Ive been told since the original message that BBB sent to them on August ******************************************** the process of reviewing. I dont believe it, I dont believe it should be taking this long after theyve already said theyve investigated. The package was not delivered!!. Theyre making up stories and I want this resolved.

Sincerely,

***************************
Business Response
Date: 09/12/2024
Dear *******,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 11:47 a.m. on July 22, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We verified the package was delivered to ************************************************************************ and signed for by M. Md. We regret that we are unable to provide additional information regarding the location of the shipment.

As a result of our research, we must respectfully decline your claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/12/2024

Complaint: 22163865

I am rejecting this response because: they are basically saying the same thing they told me before. When I originally contacted them the day after the package was supposedly delivered "which is wasn't" I was told that the driver didn't obtain a signature. It took an entire month for them to produce a signature and a name of M. MD. There isn't anyone at that office with that name that works there. My cousin ***** works at that location, and has worked there for over 5 years, and for a fact knows there is no- one there. I am convinced that FedEx made up a signature document so that they wouldn't have to cover my loss.
I would be comfortable with at least FedEx reimbursing me for 1/2 of the amount of my loss.

Sincerely,

***************************
Customer Answer
Date: 09/17/2024

Date Sent: 9/12/2024 3:28:35 PM

Complaint: 22163865

I am rejecting this response because: they are basically saying the same thing they told me before. When I originally contacted them the day after the package was supposedly delivered "which is wasn't" I was told that the driver didn't obtain a signature. It took an entire month for them to produce a signature and a name of M. MD. There isn't anyone at that office with that name that works there. My cousin ***** works at that location, and has worked there for over 5 years, and for a fact knows there is no- one there. I am convinced that FedEx made up a signature document so that they wouldn't have to cover my loss.
I would be comfortable with at least FedEx reimbursing me for 1/2 of the amount of my loss.

Sincerely,

***************************
Business Response
Date: 09/19/2024
Dear *******,

FedEx investigated and determined that we delivered and obtained a signature by a recipient who has signed for previous shipments without dispute of delivery. Unfortunately, due to our findings we must respectfully decline your claim.

Respectfully,
Fedex
Customer Answer
Date: 09/19/2024

Complaint: 22163865

I am rejecting this response because: as Ive said numerous times- FedEx is simply stating they have signatures of that person from that location on previous occasions. How am I to trust that rh? Basically theyre just giving me some arbitrary name and I have no proof of that person. Im telling you, my friend works there and theres absolutely no one there with that name/ signature. I am telling you that this package was not delivered.!!! Would I be spending months trying to get my money if it was signed for and delivered?
Sincerely,

***************************
Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We frequently (almost every time we have a shipment come from a vendor who uses FedEx) do not get the shipment when tracking originally states we will receive it. This is specifically when the package comes from the **************** (orders from the ********************* do NOT have this issue). Almost every time, the tracking states that delivery could not be completed because "business closed" (we are a private address) or "customer not available" (signature for these shipments is NOT required). After going through this the last three or four times, I am filing a complaint because this time instead of the delivery coming, the tracking stated "Future delivery requested". NOT TRUE. When I call the depot, either the phone answers and asks for a code or I am put on hold and no one comes back on the line. We had a very serious issue with this depot in September of 2023. For a few months, things were okay, but then "delivery exceptions" began again, culminating today with a shipment that contains food!
Business Response
Date: 09/06/2024
Dear ***************

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding FedEx tracking number ************ have been brought to the attention of local management responsible for our operations who will complete an internal review.

We regret any inconvenience to our customers as we work to address service delays to your delivery area.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 09/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. HOWEVER, I ask that this complaint be kept on record as I filed a similar complaint in September of 2023 and deliveries improved, but only temporarily. Within a few months, the pattern of erratic deliveries and false statements concerning why they could not deliver package resumed. At the time of the original complaint, I was also assured that the local facility would correct this issue. Also, there are numerous customer reviews of this facility on ****** which complain of similar or worse experiences. This should not be an acceptable way of conducting business.

Sincerely,

***************
**********************************
Wyndmoor, ** 19038

Customer Answer
Date: 09/15/2024
As we feared, this issue was not resolved. We were supposed to receive a shipment today and once again it reported it as delayed and customer not available/or business closed and . This is a blatant lie.
Customer Answer
Date: 09/15/2024
This is the message from the vendor (Vitacost); again, delivery was NOT attempted. This order, like the previous order with the same falsely stated reason for its delay, contains FOOD!
Customer Answer
Date: 09/17/2024

From the CONSUMER:
Sent 9/15/2024 1:08:17 PM
As we feared, this issue was not resolved. We were supposed to receive a shipment today and once again it reported it as delayed and customer not available/or business closed and . This is a blatant lie.
From the CONSUMER:
Sent 9/15/2024 2:10:56 PM
This is the message from the vendor (Vitacost); again, delivery was NOT attempted. This order, like the previous order with the same falsely stated reason for its delay, contains FOOD!
Business Response
Date: 09/18/2024
Dear *** ****

This is in response to your inquiry addressed to the Better Business Bureau

Your concerns about ongoing deliveries issues, has been brought to my attention of the local management responsible for our FedEx operations. This will be addressed internally with the drivers servicing your area.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/05/2024 FedEx delivery picked up my package from the seller. in **********. Since that date, it has been in the FedEx system. It arrived in the ************ facility per tracking on 8/14/24 with no updates on delivery since 8/14/24 I need my package delivered. FedEx has failed on its end to fulfill the shipping agreement. I want my package and an apology
Business Response
Date: 08/27/2024
Dear ***********************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ********************** was delivered at 10:45 a.m. on August 30, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
********************
*************, IN 46725

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