Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,513 total complaints in the last 3 years.
- 5,096 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx is the worst. I paid over $116.18 for an international shipment which was supposed to arrive in 4 days. After 7 days, started contacting them. The shipment has still not been delivered after 65 days and they are denying issuing me the "money back guarantee" although I have an email stating I need to call revenue services for that refund. I've spoken with at least 5 reps in revenue services who want to keep connecting me to claims. Claims tells me revenue services needs to issue the refund. It's a shitshow and I will not be using FedEx again for any shipments but I would like my money back and I would like this undelivered package returned to me since it contains sensitive information. The tracking #is: ************. The claim for the value of the package was denied (which is fine, because it is just paperwork) but according to their email, the shipping cost is eligible for refund under their "money back guarantee", but now they are refusing to issue the refund. It's a clown show there and no one know what the other department is doing.Customer Answer
Date: 08/20/2024
The tracking number is:
276150892191
Business Response
Date: 08/27/2024
Dear *******,
Per our conversation below is what is needed in order to request the return of the package that was held by customs.
Please note that permission for return is completely customs discretion and is subjected to customs objections and queries.
Return also involves following charges.
Penalty imposed by customs
Warehouse charges from the date of arrival till the last day in customs custody
Return Freight
FedEx account No. to bill these charges.
To initiate return we need following documents.
1. Letter from ******* on his company letter head addressed To, The Deputy Commissioner of Customs, *******
Requesting permission for Return with reason.
2. Similar letter from Consignee on his company letter head addressed To, The Deputy Commissioner of Customs, *******
Requesting permission for Return with reason. Consignee should also mention that he is ready to pay the fine and penalties in customs and do not wish any show cause notice or personal hearing.
The amount of penalty will be known only once the above said documents are submitted in customs.
As a gesture of goodwill, credit of $116.18 has been applied to the shipment on FedEx tracking number 276150892191.
Respectfully,
FedexCustomer Answer
Date: 08/29/2024
Thank you for letting me know what is required to get my package returned to me. I think having them shred and dispose of the letter will be fine at this point. I have received the credit and I appreciate that. I wish it hadn't taken a complaint like this for me to get a refund.
Initial Complaint
Date:08/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package through Amazon which the seller used FedEx to deliver. My package was supposed to be delivered 14 August and it is now 20 August. I submitted a request for my package status with no response. My package shows that it left *********** FEDEX Hub on 14 August but there hasn't been an update since. That particular Hub is only 50 mins from where I live and I still don't have my package. This isn't the first time FedEx has done this from this location. Packages would end up in *********** then "disappear" or be delayed for weeks. This is unacceptable.Business Response
Date: 08/29/2024
Dear : *******************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you experienced as a result of this situation.
Our records indicate that your shipment was misrouted and placed on an incorrect truck route. We continued to monitor the movement and are now providing you with updates.
The package has finally made it to the correct delivering station and we are showing it delivered on 8-27-2024 at 5:05 PM. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
On behalf of FedEx, we regret the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************************************, CA 92530Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered sneakers from JD sports (Finish Line). I noticed when the order was placed that my apartment number was not included so I reached out to them to assist. They could not guarantee that this will be fixed so I reached out to Fedex to give proper instructions and to not leave the package in the lobby which is a public space. The package was delivered incorrectly and my instructions were not followed. My package was left in a lobby and not at my door and it was stolen, Fedex and JD sports have not been helpful and they are taking my money, refusing a replacement or a refund. A police report has been filed. I would like the merchandise I purchased to be re-delivered correctly.Business Response
Date: 08/22/2024
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
After further research, our records indicate tracking number 61290335623420002722 was delivered and released at 10:36 a.m. on August 16, 2024. If the shipment has not been located and because your financial arrangements are with the shipper, you should contact the shipper for further assistance regarding reimbursement or replacement.
Liabilities not assumed:
FedEx will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part from:
E. Our compliance or noncompliance with verbal or written delivery instructions from
the sender, recipient, or persons claiming to represent the shipper or recipient, including
requests made by the recipient, for delivery options using FedEx Delivery Manager.
F. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
S. The shippers failure to provide accurate delivery address information.
Here is a link to the FedEx Service Guide for your review. ********************************************************************;
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.Respectfully,
FedEx
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a lift chair on 8/16 from Wayfair. Package was expected to be delievered end of day 8/19. I was confirmed by a representative it would be expedited and i would have it by 5pm on 8/19. I still do not have my order. Fedex is unable to tell me where it is or what happended to it. The most recent update says there is yet another delay. I have 3 different tracking numbers for 1 Wayfair order. My fedex claim number is C- *********Customer Answer
Date: 08/20/2024
Claim number C-159701924. I was told i would be issued a full refund. ******* contacted me directly and refuses to honor it.Customer Answer
Date: 08/20/2024
FedEx just left my package without offering any assistance. One of my items alone was over 70 pounds. I was able to bring it in my house after struggling for like 20 minutesBusiness Response
Date: 08/21/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers 278386682529,278386687255, and 278386688310. Our records are indicating a proof of delivery of packages, on August 20, 2024, at 3:16 p.m.
We attempted to call you on August 21, 2024, however there was no answer.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/21/2024
Complaint: 22168820
I am rejecting this response because: I was in a meeting and no voicemail message was left as I did not recognize the contact number. A FedEx agent guaranteed me a full refund that was suppose to be documented in the notes on my complaint I had already opened with them. I do not answer unknown numbers and some are marked spam risk. I feel very uncomfortable speaking to FedEx over the phone due to how all my previous conversations with them had been. A different agent guaranteed that they spoke to the drive and my packages were expedited to receive at 5 pm on the 19th. I also work in customer service part-time and overall have felt the worst and had increased anxiety after speaking with FedEx directly over the phone. Never once did anyone from FedEx make me feel as if I were a valued customer in any way shape or form.
Sincerely,
*******************************Customer Answer
Date: 08/21/2024
Only missed call received this morning and no voicemail was left. I did not recognize the number and was in a meeting. I am not responding to any more phone communications with FedEx.Customer Answer
Date: 08/21/2024
Only missed call received this morning and no voicemail was left. I did not recognize the number and was in a meeting. I am not responding to any more phone communications with FedEx.Business Response
Date: 08/21/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate a proof of delivery on August 20, 2024, at 3:16 p.m. for package tracking numbers ************, ************, and 278386688310.If you are inquiring about a refund because the packages were not delivered on August 19, 2024, you will need to contact the shipper, since the packages
were shipped on their billing information.
Please accept our sincere regrets for any inconvenience you have encountered while speaking with our Customer **************** value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/21/2024
Complaint: 22168820
I am rejecting this response because: a FedEx agent guaranteed me a refund through FedEx when I told them I did not purchase through FedEx directly. Manufacture has already been contacted and said their hands are tied since it was in the possession of FedEx
Sincerely,
*******************************Customer Answer
Date: 08/21/2024
I have a case with them also. ID ********. The case manager is contacted at ************Customer Answer
Date: 08/21/2024
No notice was given except when there were delays. I only received the photo of the drop off but never heard anything being delivered. I was told I would receive follow-up updates on the delivery from a case manager which never happened. It took over an hour before the boxes were brought in due to the weight and no assistance offered. The tracking map showed absolutely nothing as promised. When I asked about the location of the driver several times I was just told to refresh the page. Technical support provided me with reference TR3116498. If a company guarantees expedited delivery and guarantees a full refund no questions asked, I feel as if it should still be honored and that is not happening apparently.Customer Answer
Date: 08/21/2024
Complaint: 22168820
I am rejecting this response because: a FedEx agent guaranteed me a refund through FedEx when I told them I did not purchase through FedEx directly. Manufacture has already been contacted and said their hands are tied since it was in the possession of FedEx
I have a case with them also. ID ********. The case manager is contacted at ************
No notice was given except when there were delays. I only received the photo of the drop off but never heard anything being delivered. I was told I would receive follow-up updates on the delivery from a case manager which never happened. It took over an hour before the boxes were brought in due to the weight and no assistance offered. The tracking map showed absolutely nothing as promised. When I asked about the location of the driver several times I was just told to refresh the page. Technical support provided me with reference TR3116498. If a company guarantees expedited delivery and guarantees a full refund no questions asked, I feel as if it should still be honored and that is not happening apparently.Business Response
Date: 08/21/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
Per FedEx Policy all claims are settled with the shipper. Any refunds would be applied are based on the original payment,when packages were shipped, so we regret any misinformation you were provided.
The packages were shipped Ground Service, of which is not a time specific service, and the commitment dates can change
based on operational needs. Also, the drivers are not allowed to enter any customer's property and must deliver to
the address requested by the shipper.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers
place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/21/2024
Complaint: 22168820
I am rejecting this response because: 2 different FedEx agents made guarantees with me. I am not accepting any apologizes. I was guaranteed expedited delivery after they informed me they contacted the driver directly. The shipper refuses to do anything since FedEx had possession. I was also guaranteed a refund through FedEx by a supervisor no questions asked. I would like this matter escalated before I takes matters into my own hands.
Sincerely,
*******************************Initial Complaint
Date:08/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have refused a delivery from Amazon on 08/17/2024. The fedex driver took the package back into his vehicle and marked the delivery as deliveredThe package came back on 08/19/2024. I refused the delivery again. Made numerous phone calls, talked to a lot of fedex customer service people and they all were just reading their script and not helping at all. Now I have duplicate results for the same tracking number. One tracking info says delivered and another tracking info says on the way. A case number C-159614585 was open on 08/18/2024 and I was promised to get an email and/or phone call within 24 hours. No phone call or email received. Today is 08/20/2024. The tracking info says the package in on the way to me and will be received today. Made a phone call to FedEx only to find out that the package is going to my address again. There is no other phone number to call, complain and get some help with this issue. During my last phone call I asked for a manager or supervisor. They dont have any. I asked for the address of corporate office. They cant provide the info due to security reasons. All I want to have the package returned to the shipper since it was refused by me twice already and its going to be refused for the third time today! Very unprofessional company, very incompetent customer service.Business Response
Date: 08/21/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 278307616490.Your request to have the package returned back to the shipper has been received and acknowledged by the FedEx location in ***************
Currently, the package is on a van for delivery today, August 21, 2024, back to the shipper in ********
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we regret any inconvenience you may have encountered.
Respectfully,FedEx
Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
************10841 Twisted Bark Ln*********, NC 28213Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed ex put wrong town and state on package then said they would correct it and deliver then from that it went to barcode could not be read and thats going on over 2 weeks ago there has not been any info from them on what happened to my package I even filed a claim with them. Each time I called one rep hung up phone another did big have any info on anythingBusiness Response
Date: 08/22/2024
Dear *******************************:
Your report to the Better Business Bureau was received.
Multiple attempts were made to deliver tracking number ************, unfortunately, we were unsuccessful with our delivery efforts. Since we were unable to complete the delivery of the shipment; it was returned to the shippers location on tracking number *************** and our records show it was delivered on August 9, 2024 at 10:01 a.m.
We regret any inconvenience you experienced as a result of this situation.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,FedEx
Customer Answer
Date: 08/22/2024
I did what I had to on my part. Fed ex is very unprofessional and do not do there job right. The day of delivery one of there drivers called me asking me where was my location he could not find it. I gave him my correct address and he claimed that he was putting the correct address on box and it would be reshipped out. The same day 2 other drivers called and a supervisor verifying my correct address and that I would receive the package in few days. After few days I called fed ex first ****** left me on hold and hung up the call and other ****** I spoke to did not know anything and said she would look into it and get back to me and never did. So I dont appreciate fed ex blaming me of something that did not handle on their end. Very unprofessional people T the number I called. Now all of a sudden since the bbb is involved there fed ex resource **** reached it to me saying they are going to investigate it. So now company told me also they are resending a new shelf that I ordered. Fed ex needs to get the facts straight instead of blaming me as a customer for there carelessnessCustomer Answer
Date: 09/03/2024
From the CONSUMER:Sent 8/22/2024 11:08:22 PMI did what I had to on my part. Fed ex is very unprofessional and do not do there job right. The day of delivery one of there drivers called me asking me where was my location he could not find it. I gave him my correct address and he claimed that he was putting the correct address on box and it would be reshipped out. The same day 2 other drivers called and a supervisor verifying my correct address and that I would receive the package in few days. After few days I called fed ex first ****** left me on hold and hung up the call and other ****** I spoke to did not know anything and said she would look into it and get back to me and never did. So I dont appreciate fed ex blaming me of something that did not handle on their end. Very unprofessional people T the number I called. Now all of a sudden since the bbb is involved there fed ex resource **** reached it to me saying they are going to investigate it. So now company told me also they are resending a new shelf that I ordered. Fed ex needs to get the facts straight instead of blaming me as a customer for there carelessnessBusiness Response
Date: 09/03/2024
Dear *******************************:
Your report to the Better Business Bureau was received.
Per our conversation, this was reshipped on tracking number ************ and our records show it was delivered at 10:20 a.m. on August 28, 2024.
We regret any inconvenience you experienced as a result of this situation.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExCustomer Answer
Date: 09/05/2024
To bbb
i finally received this package but had to get in touch with company that sent it because 2 pieces of the package were damaged.
Customer Answer
Date: 09/06/2024
From the CONSUMER:Sent 9/5/2024 2:11:51 PMTo bbb
i finally received this package but had to get in touch with company that sent it because 2 pieces of the package were damaged.
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was scheduled to arrive on the 13th of August, however it been sitting in the same spot since the 13th . I've reach out to fedex several times no help. Attached is a copy of the email of a case open on the package, a copy of the tracking, and a copy of the orderBusiness Response
Date: 08/27/2024
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
This was delayed in transit. We understand your concerns, we verified that those issues have been resolved internally.
Our records show tracking number 747692265843 was delivered at 11:48 a.m. on August 27, 2024.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,My baggage was delayed by frontier airlines and eventually it was mailed to my address by Fedex. However Fedex has been delaying the delivery of my package. It was supposed to be delivered last Thursday and still there is no clue about the process and the delay cause. I have been interacting with customer service representatives everyday and they provide no insights about the cause of delay and the expected delivery date. I have valuable stuff in my baggage which consists of all my clothes and health supplements. Its very essential that my baggage is delivered as soon as possible and I need your help with this. I have attached the confirmation from ***************** about mailing the package through Fedex and the Fedex tracking number :************. Please do the needful by helping out with this.Business Response
Date: 08/22/2024
Dear *********************************,
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After further research, your package has been located in the lost and found after the shipping label became detached. The shipment was processed to move to the address as requested. Delivery shows on Aug 20 , 2024 at 1:01. Thank you for your patience in this matter.
On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped an package from ****** To US as a gift it is a sunglasses with tracking number is ************. It has been held with US custom border for two weeks already .From the Aug 6,I requested to return the package to my new address.US Custom need a drop ball certificate from the manufactory. It is a used branded sunglasses, they are selling in **, ******, ****** all over the world. I can do not have the certificate ,I bought it from US outlet store, brought it to ****** ,and now sent it to ** as a gift to my family. Before I used **** ,it never happened .I request to return the item to my new address because It has been one month held in Custom ,I moved. I keep calling Fedex every day.Yes,every day,I was promised case manager will call me and email me .The return will be processed next business day.Every day repeated and repeated some promise and same answer from Fedex still nothing change.It is just a normal sunglasses as a gift.Please just return it to me.It is a nightmare. I requested new returning address.Please return this item to meCustomer Answer
Date: 08/30/2024
Hi *****
Sorry for the late reply. The tracking number I already has been provided in the content. Again ************ is the tracking number and c-158303323 is the case number.
ThanksBusiness Response
Date: 09/03/2024
Dear ***************,
This is in response to your inquiry addressed to the Better Business Bureau.?
Our records indicate FedEx tracking number ************ was tendered to us on August 6, 2024. Regrettably, the customs authorities did not accept or clear this shipment when presented at Memphis Hub.
We were advised by you to return the package and the shipment was returned to you on tracking #************ and delivered on 8-28-2024 at 12:33 PM.
On behalf of FedEx, we regret any inconvenience and look forward to serving you more favorably in the future.
Respectfully,
FedExInitial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been scheduled with a delivery due date since last Saturday. And Sunday FedEx said the package was delivered. But not delivered to my address as indicated. I was home all weekend and there was no delivery to my address. There is no picture to verify the delivery and no accountability with the driver who supposedly delivered the package. They opened up an investigation that solved nothing. Instead they are saying that the driver delivered the package to the right location. But on the tracking information, it says that the package was delivered at a storage locker, but with no address. I dont have a storage locker facility at my home. I feel like I have been robed and cheated. I do not want to be responsible for this item. I never received anything and FedEx is treating me very badly. I have no way to address this problem because they closed my case and wont allow me to talk to a real person on the phone. Instead I get the run around and quickly disconnected. I paid 80 dollars for the item. This is the treatment we get from a well known company? I am a tax paying citizen and I demand something be done about this.Business Response
Date: 08/27/2024
Dear : *****************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package has been successfully delivered to the correct address as provided on the tracking label. Local management for your location visited the apartment complex and stated that they do have newly installed lockers. Please check with the apartment complex managers to get access to your package.Per our conversation the package was there all the time and they failed to alert you that the delivery had been made.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExCustomer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************** Iii**************************************************, WA 98133
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