Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from B&H PHOTOGRAPHY for the amount of $462.13. FedEx was supposed to deliver it to my wife at my home address where I live in instead of going to the apartment they had someone else signed for it which we have no idea who it was. I did not authorize anyone Other than my wife to sign for that item that I purchased from B&H PHOTOGRAPHY. Never received the item from whoever FedEx gave it to! Im very angry that the FedEx driver did not ask for ID from that individual who signed for that camera lens that I ordered. I am also very angry that they gave it to someone instead of going to the apartment where I live they have my wife signed for it! I cannot find the item anywhere on the property. I looked all over the place. I would like to know who gave FedEx authorization To give it to anyone other than my spouse Or Myself? I also would like them to either get the item back from whoever they gave it to or replace it and get me a new one from B&H PHOTOGRAPHY. Also, I want the driver to be reprimanded for Not doing his job! This is highly incompetent. It also means that I can never trust FedEx again. I did speak with them also and they said this happens a lot with their drivers so I want the problem resolved! I am also filing a complaint with B&H PHOTOGRAPHY against this company because this really is very upsetting and also devastating because Ive been looking forward to that lens and taking pictures again. Also, I dont want to be out of that money. Its not right because the drive is lazy.I am also at a veteran who suffers with PTSD I was getting back into PHOTOGRAPHY because it helps him with my PTSD Due to the fact that relaxes my mind.

  

  Business Response

  Date: 09/06/2024

  Dear ********************* , 

   

  This is in response to your inquiry addressed to the Better Business Bureau. FedEx is concerned that we failed to meet your expectations. Your concerns regarding your poor customer service experience,while trying to track your shipment were noted and researched.
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address.  Local FedEx Management has been advised of your concerns, and reoccurring dissatisfaction with the handling of the shipments traveling to your address.   An internal review for service improvement was performed for with the drivers responsible for serving your area. 
   
  Per our conversation the shipper did replace the items for you and thank you for verifying the replacement shipment with tracking number ************ was received successfully.  
   
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you were caused by the undelivered shipment. Please know that FedEx strives to make all shipment deliveries on time and your feedback was appreciated.  
  
  

  Respectfully, 

   

  FedEx 
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After when a buyer purchased an item on **** I chose FedEx because the shipping price was reasonable and affordable. After dropping the item off at the FedEx shipping department and after arriving at the buyer's destination, the item arrived completely damaged so the buyer on **** had to ship it back to my destination and had to give the buyer a full refund because of the poor shipping job in the beginning and on top of it the repair job on the item is going to be expensive so at that point I just lost money then made money on **** thanks to FedEx for damaging an item. Unless if there's something to resolve the issue I'll be happy to do so.

  

  Business Response

  Date: 09/05/2024

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach by email. Any exception to our normal, quality service is important to us.
  
  Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE RETURN MY STUFF TO ME! PLEASE RETURN MY STUFF TO ME! On May 21st, 2024, I dropped off two boxes at a local Fedex store to move out of my college dorm from ******* to ******. Days later, the package was still not delivered. On June 7th, I contacted Fedex and was informed that the two boxes ended up at their security center because they suspect it was a scam. But I am the victim of the ****/fraud website as I was tricked to believe it is the OFFICIAL FEDEX and I paid!! After I called their fraud and security center ****************), they provided me the case number (****** and ******). They also promised that they would have a result settled in a week after we talk (so, around June 14th). However, ever since then, Fedex has never contacted me nor reached a settlement. Fedex can handle the complication with that fraudulent company, like sue it, but please return my personal items to me as soon as possible!! I am the victim of the fraud and it is unfair that Fedex is illegally holding my stuff for so long. I waited for three months and now I need to re-purchase all the items in those boxes at my new college dorm and it is causing a lot of MONEY and INCONVENIENCE!! PLEASE RETURN MY PERSONAL ITEMS TO ME ASAP!

  

  Business Response

  Date: 08/30/2024

  Dear ****** ****,
  
  Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received.
  
  Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
  
  We regret any inconvenience you have experienced as a result of this situation.
  
  Our records indicate that your shipments are with our Fraud and ***************************** Please call ************ for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22181389
  
  I am rejecting this response because: 1) what you stated about "the multiple attempts to reach me" is untrue. Since I complained, I only received one email from you guys and I INITIATED all the calls to reach to you. 2) I rejected the proposed solution of a shipping cost of $1400 USD to get the items shipped back to me. First I paid the original shipping fee, and second, I am not responsible for your cost of shipping this item to your fraud and shipping center in *********. 3) It is illegal that you further hold my items. RETURN ASAP.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/05/2024

  Dear ****** ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any inconvenience you have experienced as a result of this situation.
  
  Our records indicate that your shipments are with our Fraud and ***************************** Please call ************ for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22181389
  
  I am rejecting this response because: It is not that I haven't talked to the Fraud & *************** as you suggested. It is entirely the OPPOSITE: I got in touch with them since June 7th, and until today, I have not received a single message/communication from them. That's why I came to BBB for support for a faster solution in the first place!!! It it illegal for you, FeDex, to hold my personal belongings for such a ridiculous among of time! Three months!

  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 09/13/2024

   Complaint: 22181389
  
  I am rejecting this response because: It is not that I haven't talked to the Fraud & *************** as you suggested. It is entirely the OPPOSITE: I got in touch with them since June 7th, and until today, I have not received a single message/communication from them. That's why I came to BBB for support for a faster solution in the first place!!! It it illegal for you, FeDex, to hold my personal belongings for such a ridiculous among of time! Three months!
  
  
  
   
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/24/2024

  Dear ****** ****:
  
  Your report to the Better Business Bureau was received.
  
  Our research is still in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 09/24/2024

  Dear ****** ****:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your package has been approved for release to be returned to you. Since the account number is not valid you are responsible for all shipping charges on both packages.
  
  You must send a Certified Cashier's Check or ************* Money Order in the amount of $427.54 and make it payable to FedEx and mail it to below address:
  
  Fraud Control
  Case#
  *****************************************************
  
  Please make sure your case number is noted on the payment to ensure it is applied to your shipment. If you have any other questions, please contact Fraud and Security Controls at ************.
  
  On behalf of FedEx, we regret any inconvenience. Your business is important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  

  Business Response

  Date: 09/25/2024

  Dear ****** ****:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your package has been approved for release to be returned to you. Since the account number is not valid you are responsible for all shipping charges on both packages.
  
  You must send a Certified Cashier's Check or ************* Money Order in the amount of $427.54 and make it payable to FedEx and mail it to below address:
  
  Fraud Control
  Case#
  *****************************************************
  
  Please make sure your case number is noted on the payment to ensure it is applied to your shipment. If you have any other questions, please contact Fraud and Security Controls at ************.
  
  On behalf of FedEx, we regret any inconvenience. Your business is important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22181389
  
  I am rejecting this response because: I will not resolve the dispute until I have successfully received my packages. However, this is just to notify you that I have shipped out the cashier check via **** (check the attachment for both the cashier check receipt and the tracking information). Please make sure to send the CORRECT packages to the address I listed in the original package, which is KAIBO MA, *************************************************************************************************************  Since I have paid the cost on my end, any incorrect shipment/ mishandling will be on FedEx's liability, and FedEx will be solely responsible paying for the additional recovery cost.  You can contact me at ******************* or ***************.  Thanks
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 10/03/2024

  Please return my stuff to me AS SOON AS POSSIBLE. 

  I have complied with what the business requires, and shipped the check last Friday.  Tracking information shows that the check has arrived on Monday, September 30th (see attached). However, up until today, I have not heard anything from FedEx regarding the progress with my packages, nor did I ever receive them. I am requesting that 1) FedEx expedites the shipment immediately, as it already took them FOUR months. 2) Ship out the stuff AS SOON AS POSSIBLE! 3) Provide the tracking number so I can monitor it as I have no trust in FedEx anymore. 4) The phone number they provided could never provide a satisfactory answer as they told me that "I can't locate your case number" and the conversation STOPS there.

  FedEx has already caused so many inconveniences and requested $400 dollars on my end. But they just can't finish their job. How ridiculous. 

   

  

  Business Response

  Date: 10/11/2024

  Dear ****** ****:
  
  Your report to the Better Business Bureau was received.
  
  Our research is still in progress. 
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22181389
  
  I am rejecting this response because: the check arrived as early as on September 30tth, and I sent another notice to remind them of this arrival on October 3rd (see my attached photo for the message I sent via BBB).  However, all efforts to this have been proven futile, because weeks later, on October 11th, I received an email from them that the investigation is still on-going, and my payment is not received. This is purely a lie, because **** tracking information shows that it was delivered at the main desk!
  
  This is ridiculous for two reasons: 1) as early as on September 25th, they informed me that the investigation is all done and your stuffy is good to be released. Then what does that mean that on October 11th from them that "the investigation is still on-going? It simply shows how dysfunctioning and messed up their organization is. Their staff is either unreachable over the phone, or they are on leave, and nobody takes care of this until weeks after, some one finally steps in. That's why probably this process takes almost 5 months, and they can't even correctly locate a check.  2) **** tracking information clearly shows that it was delivered at the main desk.
  
  
  I do not plan to ship another payment because that alone took me 20$ dollars at *** and **** for the shipping and processing of a check, plus an hour. With the amount of work,  I have right now in graduate school, I simply do not have the capacity to get another one.   This process has been so long and frustrating that I exhausted all my energy and means to comply with what FedEx requires. This is inhumane and mentally destabilizing.  I have never imagined that why on earth I chose Fedex months ago to end up in this mess and do this to my life. That's the level of frustration I have with FedEx now. 
  
  

  Customer Answer

  Date: 10/15/2024

  Dear Jasmine, 
  
  
  Greetings. I am a consumer who recently brought up a concern/dispute against FeDex. This process of negotiating with them is very frustrating, grueling, disappointing and time-consuming, so I am writing to you to solicit some help and request BBB might step in.  After months of investigation, I received an instruction as a response from the business via BBB on September 25th asking that I provide a cashier check to them to pay the shipping cost. Worried and desperate as I can be, after waiting for my items to arrive for 4 months, I shipped whatever they requested immediately within two days (on the 27th) to their designated address.  I complied with all their requirements, attached the copy of my cashier check as well as the shipping/tracking information.   
  
  
  The check arrived as early as on September 30tth, and I sent another notice to remind them of this arrival on October 3rd (see my attached photo for the message I sent via BBB).  However, all efforts to this have been proven futile, because weeks later, on October 11th, I received an email from them that the investigation is still on-going, and my payment is not received. This is purely a lie, because **** tracking information shows that it was delivered at the main desk!
  
  
  This is ridiculous for two reasons: 1) as early as on September 25th, they informed me that the investigation is all done and your stuffy is good to be released. Then what does that mean that on October 11th from them that "the investigation is still on-going? It simply shows how dysfunctioning and messed up their organization is. Their staff is either unreachable over the phone, or they are on leave, and nobody takes care of this until weeks after, some one finally steps in. That's why probably this process takes almost 5 months, and they can't even correctly locate a check.  2) **** tracking information clearly shows that it was delivered at the main desk.
  
  
  I do not plan to ship another payment because that alone took me 20$ dollars at *** and **** for the shipping and processing of a check, plus an hour. With the amount of work,  I have right now in graduate school, I simply do not have the capacity to get another one.   This process has been so long and frustrating that I exhausted all my energy and means to comply with what FedEx requires. This is inhumane and mentally destabilizing.  I have never imagined that why on earth I chose Fedex months ago to end up in this mess and do this to my life. That's the level of frustration I have with FedEx now. 
  
  
  I apologize for the ramping. But Fedex and their personnel literally have driven me crazy. I have exhausted all could, both financially and emotionally. I beg your support and aid to help me with this case. Millions of thanks in advance!
  
  
  Best wishes, 
  Tianyu
  
  
  
  

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22181389
  
  I am rejecting this response because: The check arrived as early as on September 30tth, and I sent another notice to remind them of this arrival on October 3rd (see my attached photo for the message I sent via BBB).  However, all efforts to this have been proven futile, because weeks later, on October 11th, I received an email from them that the investigation is still on-going, and my payment is not received. This is purely a lie, because **** tracking information shows that it was delivered at the main desk!
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 11/04/2024

  Dear ****** ****: 

  This is in response to your inquiry addressed to the Better Business Bureau.

  Delivery could not be completed due to FedEx account issues and these shipments were sent to our critical package recovery facility. 

  Our records show tracking number ************ was delivered at 9:26 a.m. on November 1, 2024 under new tracking number 281300173885. 

  Tracking number ************ was disposed of.  As a gesture of goodwill, a check will be processed for $193.60.  

   

  On behalf of FedEx, we regret any inconvenience you have encountered. 

  
  Respectfully, 

  FedEx 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 records and a shirt from a band that used Fed -Ex a few months before the release, they were pre order limited edition items. They sent out the package to me through Fed-ex on 7/18/24. I was sent 2 tracking numbers because some items were shipped separately. I was supposed to receive them on 7/22/24, it is currently 8/22/24 but the tracking numbers wont update. I have tried to call ***-ex multiple times and they keep blowing me off, saying they on the way and it's not their problem. They told me it was the fault of the sender. I don't understand how that's possible, they have possession of my ordered items. I just want the items I ordered, Fed-ex has been rude and unhelpful to me. These aren't items I can re-order either, the band only made 200 of each. When I look at the tracking number it has been in the ******** location for almost a month now. My complaint is: I want the items I ordered, it has been over a month and Fed-ex has done nothing to help, in fact one of the few times I was able to get ahold of anyone, they were very rude. I have 1 tracking number but I accidentally deleted the email of the other.

  

  Business Response

  Date: 09/05/2024

  Dear ****** *****,  
  

   

  Your report to the Better Business Bureau regarding tracking number  9261290989674566470857 was received for review.
  
  We regret any problems you encountered while inquiring about the status of the shipment. The service selected by the shipper is  FedEx Ground Economy specializing in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Tracer options are limited. Most shipments are estimated for delivery within five to seven business days.
  
  After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement.
  The shipper may contact FedEx regarding any claim support needed in accordance with their shipping agreement.  As part of the claims resolution, subsequent searches may be attempted when a more detailed content description is provided 
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.     

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22180541
  
  I am rejecting this response because:

  Just saying that it's not your fault you lost my package, my package that is a unique item, then telling me to contact the seller is not a resolution. Fedex has my package and Fedex is responsible for it.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/13/2024

  Dear ****** *****, 

   

  As previously communicated, this issue has been brought to the attention of local management responsible for our FedEx Ground operations. Please accept our assurances that all options were exhausted while investigating this issue. Regrettably, even with the content information provided, no package match was able to be verified.  Please note, if merchandise is located, without a tracking number, this merchant has automatic return to shipper instructions.  

  Because your financial arrangements are with the shipper,you should contact them for further assistance regarding claims for reimbursement or replacement. FedEx has noted all details regarding this matter, and the shipper may contact us for any claims support needed, in accordance with their FedEx shipping agreement.  
  
  Any exception to our service, regardless of cause, may produce undesirable consequences for our customers, and we truly regret any difficulties which may have been caused in this instance. 

   

  Respectfully, 

   

  FedEx 

   

   

   

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on a hospital at home program ad receive a lot of medical supplies. I also have mobility disabilities and severe to terminal medical conditions . I cannot walk far or do stairs/uneven terrain. Im wheelchair dependent outside the home and sometimes inside or Im confined to a spot. The other day was the second time leaving it in the heat despite specific directions and making a verbal complaint but that did nothing. **** thing is the biz is crystal clear its perishable and needs refrigeration. FedEx drivers still leave it and at this point Im beginning to feel its disability discrimination. I have asked numerous times (and think its pretty reasonable to deliver to the front door within reach so I can pull in If no one is around. Our regular guy has known us for years and brings everything to the door. Amazon does, *** does, ***** LaserShip, ******* and more being it to the door.

  

  Business Response

  Date: 09/10/2024

  Dear *********************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.

  We are concerned to learn of your dissatisfaction where shipments were not being released in an undesired or  inappropriate location on your property.

  The appropriate level of management has been notified of the situation for a review with the drivers responsible for serving your area. Local management performed an internal investigation and addressed the issue with all  the drivers serving your area for the needed service improvement.   Additionally, we certainly regret any inconvenience you have encountered.
  

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

   

  Respectfully,

   

  FedEx 

   

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "package was delivered to my home and signed for by me at around 10:20 AM. However, I was at work at that time and did not sign for any package. Furthermore, FedEx was unable to provide any documentation, such as a signature or a photo of the delivery location, to support their claim.I immediately contacted ******* to inform them that I had not received the package. They advised me to follow up with FedEx directly. When I reached out to FedEx, they insisted that the package had been delivered and signed for, leading to a frustrating exchange. Unfortunately, the call ended without resolution, and I was left feeling unheard.Two days later, a neighbor came to my house with the package, as it had been mistakenly delivered to their address. Despite this clear error, FedEx has yet to acknowledge their mistake or offer an apology. This experience has raised concerns for me about the accuracy of FedEx's delivery process and the integrity of their documentation practices. I have lost valuable time and experienced business disruptions due to not receiving my device on time. ******* has charged me for a device I never received. I am requesting that FedEx compensate me for the inconvenience and losses caused by their unprofessional handling of this situation, in the amount of $869.87

  

  Business Response

  Date: 09/11/2024

  Dear ****** ******:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address have been brought to the attention of management, and this will be addressed internally with the drivers serving your area. You have confirmed receipt of the shipment.
  
  We certainly regret any inconvenience you have encountered. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22178899
  
  I am rejecting this response because:

  Your response fails to address the core issue of my complaint and does not offer any tangible solution or compensation for the time and hassle your lack of responsibility has caused me. Acknowledging my dissatisfaction and vaguely mentioning that the issue will be addressed "internally" does nothing to compensate me for the stress, confusion, and lost time I have endured.
  The fact remains: I was misled about the delivery of my package, which was carelessly left at the wrong address, resulting in my package being missing for days. This is unacceptable for a company that claims to provide "quality service." I did not receive any documentation from FedEx that supports your claim that it was properly delivered, nor did I receive an appropriate level of customer service to resolve the matter.
  I am not interested in empty regrets or statements that have no direct impact on my situation. I expect FedEx to take accountability for its clear failure to deliver on its promises. Therefore, I am demanding compensation in the amount of $850 to cover the inconvenience, wasted time, and lack of professionalism displayed by your company. This is not an unreasonable request, given the circumstances and the failure of FedEx to provide the service I paid for.
  I look forward to your prompt response with a concrete resolution. Anything less than full accountability and compensation will force me to escalate this matter further.
  Sincerely,
  
  Sincerely,
  
  ******

  

  Business Response

  Date: 09/17/2024

  Dear ****** ******:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22178899
  
  I am rejecting this response because:

  My email address is *********************
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22178899
  
  I am rejecting this response because:
  
  My email address is *********************
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/25/2024

  Dear ****** ******:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Voicemails were left, and emails forwarded to you asking you to contact us. Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  We certainly regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22178899
  
  I am rejecting this response because:

  How could you claim that you couldnt reach me by email? 

  my email address is *********************
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22178899
  
  
  I am rejecting this response because:
  
  How could you claim that you couldnt reach me by email? 
  
  my email address is *********************
  
  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/02/2024

  Dear ****** ******:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address have been brought to the attention of management, and this will be addressed internally with the drivers serving your area. You have confirmed receipt of the shipment.
  
  Regarding your request for compensation, a claim should be filed for review and consideration.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  We certainly regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22178899
  
  I am rejecting this response because: FedEx keeps repeating the same message about caring for their customers, but they have not fulfilled my request or compensated me the $850. I am still waiting for the check. If you truly care about your customers and want to fix the mistake you've made, please take action and stop repeating the same words
  
  Sincerely,
  
  ****** ******

  *********************

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product through a company named AliExpress. The tracking number for this product is ************. FedEx delivered this product to my town of ******, ***** but not to my address. When I contact FedEx they state this package and tracking number is not associated with my name and street address. FedEx will not tell me where this product was delivered to. Also FedEx will not provide proof to me that this product and tracking number has no association with my name and street address. Seller scammed me, is non-compliant and will not provide a waiver for me to file a claim with FedEx. Without proof from FedEx, the company I ordered from "AliExpress" will not refund my purchase and product I never received. ****** my payment company also denied my case for a refund because I cannot provide this information from FedEx. FedEx will not send me a simple email stating this tracking number has no association with my name and street address but they do confirm this to me over the phone. I need this confirmation in writing to get my refund.

  

  Business Response

  Date: 08/23/2024

  Dear ***************************:
  
  This is in response to your request for information pertaining to a shipment with FedEx tracking number ************.
   
  According to our records, this tracking number was not addressed to you, and it was not delivered to your address.  Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you.  However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number ************.  
   
  On behalf of FedEx, we regret any inconvenience you have encountered. We hope this information is helpful.

   

  Respectfully,

  FedEx

  Customer Answer

  Date: 08/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ***************

  ******, ME 04912

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased some Yeezy 450 sneakers for $67 on ****** website upon placing the order I confirmed do they ship to P.O. Boxes a *** stated yes and I continued to place the order so I realized something was going wrong with the delivery it stated exception then a day later it stated delivered ! But it wasnt delivered to my P.O. Box it was delivered to a old address when clearly the order stated delivery address a P.O. Box and when I called ****** they stated they dont ship to a P.O. Box I stated why would someone tell me that and why not cs me to confirm ! Long story short I didnt get my shoes because they were delivered at the wrong address ! A fed ex driver changed the address on the label as corrected address which the address was ********************************** as well ! You dont change an address unless I change it or deliver mail to an address that is not stated on the order confirmation!

  

  Business Response

  Date: 09/04/2024

  Dear Stefondra Monroe:   
   
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 411784863062   
   
  FedEx, and other carriers, are prohibited from delivering shipments to PO Box addresses.  We are very concerned to learn of your dissatisfaction that your shipment was rerouted and delivered to your old address.  This was addressed internally by management.  

  Our research has not confirmed the location of your package. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx to file a claim.
  
  On behalf of FedEx, we regret any inconvenience you were caused.

  Respectfully,

  FedEx

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22178790
  
  I am rejecting this response because: this was not what the complaint was about it was regarding the driver who was responsible for delivering my package at the address that was on the order they took it upon themselves to deliver my package to an address that I no longer live at ! That is the issue and fed ex is not holding themselves responsible and I dont appreciate that 
  
  Sincerely,
  
  Stefondra ******

  

  Business Response

  Date: 09/05/2024

  Dear Stefondra Monroe:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 411784863062
  
  We are very concerned to learn of your dissatisfaction that your shipment was rerouted and delivered to your old address. This was addressed internally by management.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx tracking number ************ The order was shipped from ********* on July 16. There has been no logistics update since July 23. Customer service informed FedEx that the package was damaged by FedEx transportation and could not be delivered. They asked for photos of the damage but received no response.

  

  Business Response

  Date: 08/27/2024

  Dear ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Unfortunately, we are unable to provide you with any details regarding this shipment, because your name and address are not listed as either the shipper or the recipient on the shipping label. Please contact the shipper for further information.
  
  I hope that this information is helpful.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22178764
  
  I am rejecting this response because:

  1. I sent the express from the company. It is in the name of the company. I can provide all supporting documents.

  2. It has been 44 days since the express was sent on July 16, 2024, to August 28, 2024, and no progress feedback has been received.

  3. Federal Logistics has charged corresponding fees, but Federal Logistics refuses to provide photos and refuses to deliver. What is the reason?

  4. I will take up legal weapons to defend my consumer rights

  5. Please ask Federal Logistics to provide the latest status of the goods, provide photos, and re-delivery.
  
  Sincerely,
  
  *************

  

  Business Response

  Date: 09/05/2024

  Dear *************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Unfortunately, we are unable to provide you with any details regarding this shipment because your name and address are not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them for assistance.
  
  On behalf of FedEx, we regret any inconveniences you have encountered.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22178764
  
  I am rejecting this response because: I am the sender of the goods and entrusted the company to send it. FedEx lost the goods without any after-sales treatment. I want to file a complaint to the Industrial and ***************** and protect my rights to the end.
  
  Sincerely,
  
  *************

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22178764
  
  I am rejecting this response because: I am the sender of the goods and entrusted the company to send it. FedEx lost the goods without any after-sales treatment. I want to file a complaint to the Industrial and ***************** and protect my rights to the end.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a delivery notification my package was delivered on 8/20/24 at 4:23. Then package was delivered to the wrong address per the photo provided. I called the FedEx office at ************ at 6:52. They told me the driver was gone for the day but they would alert the route manager and get back to me first thing in the morning. I asked for where it was delivered so I could try to retrieve it myself they said they had no coordinates. The next day I called them as they did not call me as I was promised and was told they would alert the manager and call me back in 15 minutes. They never called. So I called again and spoke with **** who said she was leaving and would alert the manager. She took my phone number down. I did not receive follow up from the manager. My package is still missing with no one following up. Its a simple fix all they need to do it contact the driver. Not one person has followed up with me as promised

  

  Business Response

  Date: 09/06/2024

  Dear K MC , 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address 61299988984046280086.  Local FedEx Management has been advised of your concerns, and dissatisfaction.   We have investigated this issue and regrettably the alternate delivery location was unable to be verified.This was addressed internally for service improvement. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement.
  
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you were caused.  Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  
  Respectfully, 
  
  
  FedEx