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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,513 total complaints in the last 3 years.
5,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On today, August 23rd, I have been waiting for my FedEx package ************ since 8am. It was schedule to deliver by noon. At 11am I called to check and was told it was delayed until Monday, August 26th because the lying driver stated he tried to drliver at 9:47am, which was a lie. He also noted he needed a code to get in the gate, which was true, but he should have followed the delivery instructions and I would have walked up there. To add insult to injury, he was passing through while I was on the phone with the FedEx *** and zoomed through. I immediately told the ***resentative that he was on the property at that time, but she refused to call. She stated they could have it available for pickup at *****but I need it NOW! This is a paid PRIORITY BUSINESS DAY DELIVERY. I want to speak to corporate resolutions immediately.
Business Response
Date: 09/17/2024
Dear ***************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. You may close your file. I have no energy to deal with the incompetence that has happened. There is very little FedEx management can do; but, apologize and try to ensure a better outcome in the future. I have heard this before and I got the same thing. There is no way to fix what happened. I simply must make the adjustment going forward. I will simply give another company a try. Maybe the Post Office can do better or UPS. I will even see if Prime is into deliveries of this type. I am so over FedEx and the antics of their employees. The problem is they direct the majority of the payroll to the Pilots, the next biggest chunk to the overpaid members of management who are there by affiliation and favors, then next chunk which is drastically reduce to administrative support, and the last chunk, which are substantially underpaid to the drivers and hub workers (who I have advised to organize a strike, as their value is greater than that of the Pilots). FedEx and other companies need to understand that you get what you pay for, this is the reason the people don't care, and they destroy companies' reputation and customer base. I will respectfully seek other options, as FedEx seems to think an apology and a promise is sufficient for each instance of their failure. It isn't and I'm tired.

Sincerely,

***************************
*****************,
*******, TN 38141
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife had to send blood work to our fertility clinic in ********, 1100 miles away. She had to take time off, locate and go to a local clinic to draw her blood(which was a difficult task to do as most clinics dont do lab work for outside their needs), then we had to freeze it, and send it overnight to the fertility clinic. These results were extremely time sensitive, and determined when we could start out treatment. We sent these results next day air from the fedex office print and ship on ******* road (store 200). The clinic provided the box and supplies at a cost of $150. Upon shipping her bloodwork, not only did the package not get shipped next day as was labeled and paid for, but according to the tracking, it sat at the olive branch fed ex distribution center for over 4 days, even though it was next day air. My wife suffered emotionally from this as it cost us at least another month before we can try our fertility treatment, which has already been an extreme emotional rollercoaster of emotions over the last 4 years. I had to console her and it broke my heart as well. Not only was this a huge inconvenience, but now the window we have to ship out our lab work this month falls while we are on a paid for family vacation, so now we have to find a lab in an unknown area and yet again ship bloodwork out and hope it can make it safely, another huge inconvenience due to this failure by FedEx. The fertility clinic is also filing a complaint since this package was technically paid for by them once we purchased the kit, but I am also filing this complaint due to the emotional distress and huge inconvenience this will cause us now that we have to do this again while on a prepaid for (months ago) vacation we are going on that happens to fall in the same window of when my wife can have her bloodwork done again. Its unacceptable and no one at fedex customer service had any accountable or explanation when my wife called to ask why our next day air package was sitting ruining.
Business Response
Date: 09/16/2024
Dear: *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 791477008224.

However, as a goodwill gesture, arrangements were made to submit a check request in the amount of $40.00 that you were charged for the re-submission of clinical for your fertility testing. and a basket was also requested and received by you for the inconvenience FedEx may have caused.

On behalf of FedEx, please accept our apology and hopefully you and your spouse will enjoy the gift.

Respectfully,

FedEx
Customer Answer
Date: 09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
******************
**************, ** 38641
Initial Complaint
Date:08/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
fed ex picked up an alternator in *******, **. it was scanned as it was unloaded in independence, ** on 08/16/2024. it has since disappeared. gone. their claims department says they will contact me on the 26th of August (10 days after the disappearence). meanwhile, my car sits with no alternator. the shipper has shipped another one but fed ex has already e-mailed me it's gonna be a day later than they 1st said. every move a piece of freight makes is scanned by fed ex unless it was stolen by an employee. there are thieves at ************, **. period. next, it"s small claims court they have proved themselves incompetent and thieves
Customer Answer
Date: 08/23/2024
original order on July 22, 2024. **** order # **************. cost $82.38. was a bad alternator. the shipper re-shipped a new one. ********************** lost or stolen this on. it was scanned in to *********************, *** that's the one that services the area I live in. scanned in on Fri Aug 16 @ 4:44 am. shipper is ************, *******, cal. ********************** will have their info as they use ********************** exclusively. they are a listed **** seller
Business Response
Date: 08/28/2024
Dear *****************************:
Your report to the Better Business Bureau regarding tracking number 278182293774 was received.
Our records indicate on August 23, 2024 the barcode quality was unreadable and it was relabeled.  Tracking data reflects that the shipment was delivered at 3:54 p.m. on August 24, 2024 and signed for.
The shipper can contact FedEx regarding a claim, please refer to: ******************************************************************************* and contact the ****************** at ************** to request a reimbursement for the transportation charges.
On behalf of FedEx, we certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 08/28/2024

Complaint: 22185389

I am rejecting this response because: the box was re-labeled and delivered to me. the box was torn up and it had to be put in new box. problem is- the alternator was destroyed. it it clear to see it was scratched and dropped. the sensor plug is no longer there ( broke completely off) the shipment was signed for by gcockler. not me, your driver signed it, left it on the porch, and left. no knocking, as dogs would have started barking. no attempt to alert me as to the package being delivered. I was sitting at the kitchen table the entire time. my feelings are, your independence, KY OS&D person knows it was destroyed and sent it anyway after it was lost for some 6 days. it actually was not lost, it was on your dock destroyed and waiting for an out for you. you people are liars about the entire thing. you owe the shipper for the shipping as well as the money for the totally useless, broken alternator. and you need to fire the delivery driver for forging my name (illegal). and possibly the OS&D lady, as she lied and covered for corporate, with no care for the customer or shipper

Sincerely,

*****************************
Business Response
Date: 08/29/2024
Dear *****************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Your concerns regarding your experience have been brought to the attention of local management and will be addressed internally.

On behalf of FedEx, we certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/29/2024

Complaint: 22185389

I am rejecting this response because: your female OS&D person knew ---- well the piece was destroyed prior to re-labeling and the shipping it to me trying to get rid of the paperwork involved. that's probably against the law. the driver that delivered the item to my house knew ---- well what he/she was doing was highly illegal, so don't throw the gee i'm sorry stuff at me. you people are thieves and cons, period. FYI, the 1st alternator was bad, the shipper sent the 2nd one for replacement. your company lied about where it was, you said lost, yet it was scanned into independence, **. for some 5-6 days, no one knew **** c*** about it. the OS&D girl was forced to go look in the junk pile for it and found it, re-labeled it, and shipped it to me, knowing ---- well it was destroyed. you are total frauds, and I believe a judge and jury would agree with me 100%. you owe the shipper for the costs of shipping a replacement, for the cost of the 3rd alternator he sent, at no charge to me. I do not feel he needs to file c*** with thieves, I feel he should just get sent a check. what I expect you to do is send him the proper amount you owe him, fire the 2 employees that participated in fraud, and possibly at the guidance of the terminal manager, and fire him as well. and give me a letter of apology from you CEO. as I lost a fair amount of money too. but i'm not filing a claim, yet. if I do, it will be before a judge and jury.

Sincerely,

*****************************
Customer Answer
Date: 08/30/2024

Complaint: 22185389

I am rejecting this response because: your female OS&D person knew ---- well the piece was destroyed prior to re-labeling and the shipping it to me trying to get rid of the paperwork involved. that's probably against the law. the driver that delivered the item to my house knew ---- well what he/she was doing was highly illegal, so don't throw the gee i'm sorry stuff at me. you people are thieves and cons, period. FYI, the 1st alternator was bad, the shipper sent the 2nd one for replacement. your company lied about where it was, you said lost, yet it was scanned into independence, **. for some 5-6 days, no one knew **** c*** about it. the OS&D girl was forced to go look in the junk pile for it and found it, re-labeled it, and shipped it to me, knowing ---- well it was destroyed. you are total frauds, and I believe a judge and jury would agree with me 100%. you owe the shipper for the costs of shipping a replacement, for the cost of the 3rd alternator he sent, at no charge to me. I do not feel he needs to file c*** with thieves, I feel he should just get sent a check. what I expect you to do is send him the proper amount you owe him, fire the 2 employees that participated in fraud, and possibly at the guidance of the terminal manager, and fire him as well. and give me a letter of apology from you CEO. as I lost a fair amount of money too. but i'm not filing a claim, yet. if I do, it will be before a judge and jury.

Sincerely,

*****************************
Business Response
Date: 09/03/2024
Dear *****************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.
On behalf of FedEx, we sincerely regret any inconvenience you have encountered.
We regret to learn of your report that this shipment was damaged.  Our records indicate on August 23, 2024 the barcode quality was unreadable and it was relabeled.  Your concerns have been brought to the attention of management and will be addressed internally. Our records show this shipment was delivered at 3:54 p.m. on August 24, 2024.
We ask that you contact the shipper for further assistance and the shipper can contact FedEx regarding a claim or to request credit for the transportation charges.

We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/03/2024

Complaint: 22185389

I am rejecting this response because:1) the barcode was unreadable because your people destroyed the box. God, are you stupid? the alternator itself was scratched like it had been dropped and used for a bowling ball. and the sensor plastic was totally destroyed. you morons act like nothing happened to it. it was relabeled and re boxed because it was all destroyed by your geniuses. and it was put in a pile of trash called overages, damages and your right it was delivered, destroyed and unusable, and mt last name was illegally forged. I have checked with the sheriff's ***** what your driver did was totally illegal. and it was put in a pile of trash called os&d. later dug out and delivered. i'm going to the courthouse today

Sincerely,

*****************************
Customer Answer
Date: 09/10/2024

Date Sent: 9/3/2024 12:31:34 PM

Complaint: 22185389

I am rejecting this response because:1) the barcode was unreadable because your people destroyed the box. God, are you stupid? the alternator itself was scratched like it had been dropped and used for a bowling ball. and the sensor plastic was totally destroyed. you morons act like nothing happened to it. it was relabeled and re boxed because it was all destroyed by your geniuses. and it was put in a pile of trash called overages, damages and your right it was delivered, destroyed and unusable, and mt last name was illegally forged. I have checked with the sheriff's ***** what your driver did was totally illegal. and it was put in a pile of trash called os&d. later dug out and delivered. i'm going to the courthouse today

Sincerely,

*****************************
Business Response
Date: 09/11/2024
Dear *****************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

We regret to learn of your report that this shipment was damaged. Because your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance and the shipper can contact FedEx regarding a claim or to request credit for the transportation charges.
On behalf of FedEx, we sincerely regret any inconvenience you have encountered.

Respectfully,

FedEx
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx in *******, **. Routinely fails to make deliveries with a reasonable time frame. I am currently waiting on a delivery that has been sitting at the FedEx Austell, Ga. Terminal for 6 days now. Each days Im notified its out for delivery and then it doesnt show. This has become a common issue with FedEx, Austell, Ga.
Business Response
Date: 08/26/2024
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 408562490908.
Our records are indicating the package was damaged in transit and noted on August 22, 2024, by the Ground facility. The package is undeliverable and the
contents have been discarded. We called you on August 26, 2024, and left a voice message.
We suggest the shipper is contacted to begin a Claim.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Afternoon, FedEx Delivered my package to the incorrect address. I tried contacting them and they say the fault is on Creality3D (the seller of the package) because they did not purchase protection. An d they told me to contact Creality3D, I contacted Creality 3D, and after almost a week of back and forth with their customer service department, they said they would not resend or refund the package because they addressed the package correctly and it was mishandled by FedEx. I am hoping for help in resolving this, either a refund or replacement for the items I paid for and never received. The order total was $138.18 I have uploaded photos of both the front and back door of my house to help prove that the house that it was delivered to is not mine.
Business Response
Date: 09/03/2024
Dear ******,

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your report that the shipments was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:08/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx failed in package delivery of correct address. I am out $800 and I would like my package amount refunded to me, or I would like them to reorder the package and deliver overnight.
Business Response
Date: 08/26/2024
Dear ***************************,
This is in response to the Better Business Bureau inquiry regarding tracking number 1ZAC66030333242036

The package tracking number provided for this shipment is not a valid FedEx Tracking number.
Our tracking numbers only contain numbers.
Tracking numbers that begin with 1Z are *** tracking numbers.
Please contact *** for assistance with your package.
Respectfully,
FedEx
Customer Answer
Date: 08/26/2024

Complaint: 22183606

I am rejecting this response because the tracking number was 777981430403 apologies sender sent in three packages.

Sincerely,

***************************
Business Response
Date: 08/28/2024
Dear ***************************,
This is in response to your rejection regarding tracking number 777981430403. Thanks for providing a valid FedEx tracking number.
Our records indicate the package was delivered, August 20, 2024, at 10:47; however you have advised us you were unable to locate the package at your address.
After further research, we show that a claim has been filed by your shipper and it is currently under review.
Please contact your shipper for further information regarding this claim as we are unable to discuss it with you.
On behalf of FedEx, please accept our sincere regrets for this situation.
Respectfully,
FedEx
Customer Answer
Date: 08/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
**********************************************
***********, AR 72713
Initial Complaint
Date:08/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although my package was marked as delivered, I did not receive it. I have a camera at my front door and had to search throughout the apartment complex to locate it. This situation is completely unacceptable. It is the carrier's responsibility to scan the package at the correct delivery location and verify that the address and apartment number are accurate before leaving. This process is essential, as the package could contain critical items such as a large check or high-value merchandise. The carrier must be held accountable for their failure to properly scan and deliver the package. Consideration should be given to deducting pay for such errors. This issue has caused me significant stress, and I require assurance that the carrier will be held accountable, along with a formal apology and a FedEx inconvenience gift card.
Business Response
Date: 09/06/2024
Dear *************************:

This is in response to your request for information pertaining to a shipment with FedEx tracking number403299896650.

According to our records, this tracking number was not addressed to you and because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you. However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 403299896650.

On behalf of FedEx, we regret any inconvenience you have encountered. We hope this information is helpful.

Respectfully,
FedEx
Initial Complaint
Date:08/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 14th, I received notification that my package was delivered. However, when I looked at the proof of delivery, I noticed the package was left at the wrong address (Fedex has misdelivered my packages on several occasions). I then called Fedex and spoke with an agent who advised that the delivery driver would be contacted immediately to try to retrieve the package and redeliver it to the correct address. I was also told that I would receive a call or email from someone regarding next steps. The following day after not receiving my package or a call/email, I placed another call to Fedex. Again, I spoke with an agent and was told my initial claim was never submitted. The agent then claimed she submitted the claim and ensured me that I would hear back from someone because it had already been escalated and was assigned to someone for a resolution. It is now August 22, and I still have not received my package nor been contacted by Fedex (even after making a third call on August 19th). It is unacceptable for a company as large as Fedex to be so laxed in its efforts to resolve issues when their drivers are at fault. I have packages delivered to my home frequently and need a resolution so this issue does not continue to happen.
Business Response
Date: 08/23/2024
Dear *********************************,
This is in response to your Better Business Bureau inquiry regarding tracking number 745888485233.
Our records indicate the shipment was delivered August 14, 2024, at 12:20 p.m.
We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.?
Per our conversation, the shipper has already settled the issue with you.
Your concerns have been brought to the attention of local management responsible for your FedEx Ground operations in your area.
On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,

FedEx
Customer Answer
Date: 08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************************

, MD 20723
Initial Complaint
Date:08/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** Fedex location. (ordered via Carparts.com. Original ship date of 8/17/2024) I had to call Fedex multiple times over the last two days to find out why my packages are held in their facility. I was misinformed by more than one CSR telling me my package is in transit, will arrive today etc. Packages have never left the facility to come to me. The online tracking system is completely inaccurate and Fedex uses that as a way attempt to blame the customer on undelivered packages since the company that shipped the product has the same tracking information (in my case the tracking shows unable to deliver to customer when in reality the package never left the facility making it challenging to have my items refunded from the original company I placed the order through.) This was not a challenging situation to resolve as I am 10 miles from their facility, they would not even allow a pickup. Per my phone call and case with Fedex on 8/21/2024 they had allegedly worked out getting my orders to me today 8/22/2024. They were supposed to be looking into the inaccuracies and my complaints as well and they absolutely did not. Every new CSR I spoke to had no idea what was going on. They failed to meet their own resolutions, I have to sit here and wait for money to be refunded to even be able to order or go and purchase the parts I need for my vehicles elsewhere, this has set me back a couple weeks. Shipping alone was over $200 and my order was for nearly $1,400 in parts. This was a ridiculous experience that judging by many other reviews here and online are shared. I spoke with Fedex at 11ish am today they assured me my packages were in transit arriving by 3:20pm. At 4:00 pm they fed me the same lines about high volume and it took some talking before they would admit the packages had not even left the facility. This is just a horrendous way to treat customers and handle shipping. (I have plenty more screenshots I can submit or send in if necessary of all the delays)
Customer Answer
Date: 08/28/2024
I have received the packages, this is only because the manager at ******, ***********************, went above and beyond to deliver my packages himself. This resolved my receiving issue. However the inaccuracies in FedEx corporations system and tracking is still a major portion of this complaint and should very much be looked into.
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The new Fed Ex delivery driver continues to leave all my Fed Ex delivery at **** 2946 not **** 2940. I, *********************** live at *****************************************************************************************************************************************************************************************. I called the first time this happened (July 2024) and it continues. He delivered 2 of my packages there again today. The people that live there refuse to give me my packages. Nothing is happening to correct this issue!! This is unacceptable!! Some action needs to be taken in regards to this. I do reviews and have expensive items coming and I can not have these items mis-delivered and in addition have this jeopardize my standing as a review for multiple large luxury brands. I want to file a complaint and I want this fixed. Because its been continuing I believe the driver has not been advised of the issue or is not fit for delivery. Thank you for your assistance.
Business Response
Date: 08/30/2024
Dear ***********************,

This in in response to your inquiry to the Better Business Bureau.

Thank you for bringing your concerns to our attention. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. Management at the delivery facility that services your area performed an internal review.

It is my understanding that you have spoken to Sheraine at the delivery facility. Management is addressing these issues internally, and any corrective action taken would be confidential.

Since the packages were not received, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
*********************
********, CA 92009

Customer Answer
Date: 08/30/2024
Thank you for your help! They called me today and I am satisfied the issue will be resolved. If not, I will have to re-open the complaint or file a new one. Thanks again I appreciate you!
Customer Answer
Date: 09/04/2024
I wish to reopen my complaint, it happened again today 9/4/24. Here is my email to the ************************************ Hub. He said he can only do so much. Please help!
Repeated Mis-Delivery Pattern MUST STOP!! 5 pkgs left at Wrong Building since July 2024
Good Afternoon ****,
Thank you for speaking with me again regarding the one driver who repeatedly mis-delivers my packages to ********************** instead of the address on the labels **********************. This has been repeated behavior, 5 packaged total so far, and is a serious issue. I have a heart condition and am in my 60's and I can't just run down the street to the next building every time my Fed Ex packages are left at the wrong building. Some are heavy for me to carry. This week a 114 pounds piece of furniture was correctly delivered, what if that went to the wrong building? Then what? I don't have a way to get it up the street. Also, those tenants bring my packages in and won't answer the door. More heavy furniture is coming this week via Fed Ex and I shouldn't have to worry about more misdeliverys. This HAS to stop!

Correct Address: **** *********************** *******************************************************************************************
Address where my packages are left (only one driver does this) ******************************************

Since July 2024 this has happened with FIVE deliveries. This is unacceptable. Two of the three drivers on this route know me and deliver correctly. The address labels are ALL correct. What's happening is the one driver has now associated my name, **** *********************** with building 2946 rather than 2940. He is not looking at the label, he has memorized the incorrect connection.

I have called every time this happens and am assured the driver's manager will call me so I can get some kind of assurance that this will stop. I have NEVER received a callback from the drivers manager and this is highly unprofessional. If the driver has been told not to associate my name with Building 2946 and he continues then he should be let go. If the Manager has failed to notify the driver of his repeated mistake then the Manger should be let go. Its as simple as that. You have rules, etiquette and contracts to abide by and are failing. I work full time (remotely thankfully) and cant spend hours dealing with this over and over again. Amazon, ********** DHL all get it right. The one driver is not looking at the label and reading the address. I want this to stop!

The first time it happened in July the people at **** 2946 #*** brought the box inside and refused to return it. I had to involve property management who told me this one and only time she would step in. After she called them repeatedly the box was put back outside with half the contents missing.

Since July, 4 more packages have been put at the wrong door, two more today, and always at ********************************************. And after multiple phone calls, this has not been resolved. I am asking for an immediate resolution to this problem. I do product reviews mainly furniture and CANNOT have misdelivered packages. Because I have called multiple times and put complaints through the fed ex website and recently with Better Business Bureau, which I just closed last week and now have to file another one, I am asking for immediate resolution. Because no one spoke to the driver my name is embedded in his mind with 2946, not 2940 and I believe it will not change because someone has failed to do a simple job and speak to him, and for the driver to read the label and deliver property, I don't believe the Manager has spoken to the driver, because the problem continues remove him from the route. Isnt there a probation period? Is 5 enough misdeliverys for one person not enough? How many times do I have to deal with this? I want the driver put on another route.

Look through my history at my correct light brown/beige building with dark brown garages and my front door with two plants and a half circle doormat and 2940 on the building vs the dark brown building and square welcome mat with 2946 on the side of the building as additional proof. Heres another 2 packages today at the wrong building. I already provided all tracking numbers to ****, I cant go thru all of this again. I am so sick and tired of this. I work full time, I have a job that I do very well, can you please do yours? I don't want to sound like a smart **** but were not talking rocket science here, if they can not be delivered correctly by someone fix that. Look at the dates, do something about this!! Call me, ************, tell me your solution, take the driver off the route, do something please!

Picture 1: Wrong ***** ************ welcome mat. **** 2946 not 2940. People took box in and wouldn't give it to me.

Picture 2: **** 2946 CLEARLY marked, I don't live there, package labels DONT say 2946 they say 2940 where I live.

Picture 3: **** 2940 CLEARLY marked, enter here, I live here, Apt ***, you can do it! lol

Picture 4: Wrong ****, wrong door, wrong doormat two more misdelivered today, 9.4.24

Picture 5: Second time this happened two more packages, 8.24, wrong ****, wrong doormat

Picture 6: My front door, light colored ***** half mat, flowers, **** ****************** the end of the day, all of this time wasted on my part, your part, all of it could be avoided if once and for all something is done to fix this. Im just asking for you to fix this. Thank you!

**** ***********************
****************************
******************
*************************
*************
Customer Answer
Date: 09/04/2024
I just needed to add one more photo of my front door, my mat, correct adddress: ************************************************ Thank you BBB so much for your help!
Customer Answer
Date: 09/06/2024

I wish to reopen my complaint, it happened again today 9/4/24. Here is my email to the ************************************ Hub. He said he can only do so much. Please help!
Repeated Mis-Delivery Pattern MUST STOP!! 5 pkgs left at Wrong Building since July 2024
Good Afternoon ****,
Thank you for speaking with me again regarding the one driver who repeatedly mis-delivers my packages to *************************************** instead of the address on the labels **********************. This has been repeated behavior, 5 packaged total so far, and is a serious issue. I have a heart condition and am in my 60's and I can't just run down the street to the next building every time my Fed Ex packages are left at the wrong building. Some are heavy for me to carry. This week a 114 pounds piece of furniture was correctly delivered, what if that went to the wrong building? Then what? I don't have a way to get it up the street. Also, those tenants bring my packages in and won't answer the door. More heavy furniture is coming this week via Fed Ex and I shouldn't have to worry about more misdeliverys. This HAS to stop!

Correct Address: **** *********************** *******************************************************************************************
Address where my packages are left (only one driver does this) ******************************************

Since July 2024 this has happened with FIVE deliveries. This is unacceptable. Two of the three drivers on this route know me and deliver correctly. The address labels are ALL correct. What's happening is the one driver has now associated my name, **** *********************** with building 2946 rather than 2940. He is not looking at the label, he has memorized the incorrect connection.

I have called every time this happens and am assured the driver's manager will call me so I can get some kind of assurance that this will stop. I have NEVER received a callback from the drivers manager and this is highly unprofessional. If the driver has been told not to associate my name with Building 2946 and he continues then he should be let go. If the Manager has failed to notify the driver of his repeated mistake then the Manger should be let go. Its as simple as that. You have rules, etiquette and contracts to abide by and are failing. I work full time (remotely thankfully) and cant spend hours dealing with this over and over again. Amazon, ********** DHL all get it right. The one driver is not looking at the label and reading the address. I want this to stop!

The first time it happened in July the people at **** 2946 #*** brought the box inside and refused to return it. I had to involve property management who told me this one and only time she would step in. After she called them repeatedly the box was put back outside with half the contents missing.

Since July, 4 more packages have been put at the wrong door, two more today, and always at ********************************************. And after multiple phone calls, this has not been resolved. I am asking for an immediate resolution to this problem. I do product reviews mainly furniture and CANNOT have misdelivered packages. Because I have called multiple times and put complaints through the fed ex website and recently with Better Business Bureau, which I just closed last week and now have to file another one, I am asking for immediate resolution. Because no one spoke to the driver my name is embedded in his mind with 2946, not 2940 and I believe it will not change because someone has failed to do a simple job and speak to him, and for the driver to read the label and deliver property, I don't believe the Manager has spoken to the driver, because the problem continues remove him from the route. Isnt there a probation period? Is 5 enough misdeliverys for one person not enough? How many times do I have to deal with this? I want the driver put on another route.

Look through my history at my correct light brown/beige building with dark brown garages and my front door with two plants and a half circle doormat and 2940 on the building vs the dark brown building and square welcome mat with 2946 on the side of the building as additional proof. Heres another 2 packages today at the wrong building. I already provided all tracking numbers to ****, I cant go thru all of this again. I am so sick and tired of this. I work full time, I have a job that I do very well, can you please do yours? I don't want to sound like a smart **** but were not talking rocket science here, if they can not be delivered correctly by someone fix that. Look at the dates, do something about this!! Call me, ************, tell me your solution, take the driver off the route, do something please!

Picture 1: Wrong ***** ************ welcome mat. **** 2946 not 2940. People took box in and wouldn't give it to me.

Picture 2: **** 2946 CLEARLY marked, I don't live there, package labels DONT say 2946 they say 2940 where I live.

Picture 3: **** 2940 CLEARLY marked, enter here, I live here, Apt ***, you can do it! lol

Picture 4: Wrong ****, wrong door, wrong doormat two more misdelivered today, 9.4.24

Picture 5: Second time this happened two more packages, 8.24, wrong ****, wrong doormat

Picture 6: My front door, light colored ***** half mat, flowers, **** ****************** the end of the day, all of this time wasted on my part, your part, all of it could be avoided if once and for all something is done to fix this. Im just asking for you to fix this. Thank you!

**** ***********************
****************************
******************
*************************
*************
Business Response
Date: 09/16/2024
Dear ***********************,

This in in response to your inquiry to the Better Business Bureau.

Thank you for bringing your concerns to our attention. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. Management at the delivery facility that services your area performed an internal review.

It is my understanding that you have spoken to ******** at the delivery facility. Management is addressing these issues internally, and any corrective action taken would be confidential.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 09/16/2024
I closed out this complaint once already to have two more mis-delivery's two days later and had to re-open. So, even thou I will once again accept the response from the business the situation could revert back to unsatisfactory. I want to note that I do not recall who I spoke to, I didnt think she was from the local office and this phone call was before my newest complaint. Most importantly, they have not called me since I re-opened the complaint after the most recent two new mis-deliverys. They need to be forthright with the information they are providing as their promise to communicate has been promised repeatedly but never acted upon.
Customer Answer
Date: 09/20/2024

From the CONSUMER:
Sent 9/16/2024 1:49:40 PM
I closed out this complaint once already to have two more mis-delivery's two days later and had to re-open. So, even thou I will once again accept the response from the business the situation could revert back to unsatisfactory. I want to note that I do not recall who I spoke to, I didnt think she was from the local office and this phone call was before my newest complaint. Most importantly, they have not called me since I re-opened the complaint after the most recent two new mis-deliverys. They need to be forthright with the information they are providing as their promise to communicate has been promised repeatedly but never acted upon.

Customer Answer
Date: 09/20/2024

From the CONSUMER:
Sent 9/16/2024 1:49:40 PM
I closed out this complaint once already to have two more mis-delivery's two days later and had to re-open. So, even thou I will once again accept the response from the business the situation could revert back to unsatisfactory. I want to note that I do not recall who I spoke to, I didnt think she was from the local office and this phone call was before my newest complaint. Most importantly, they have not called me since I re-opened the complaint after the most recent two new mis-deliverys. They need to be forthright with the information they are providing as their promise to communicate has been promised repeatedly but never acted upon.

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