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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,974 total complaints in the last 3 years.
3,650 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,We are very disappointed how Fedex values their loyal business accounts.On Thursday, 27/10/2022 4:38 PM we shipped the package to ****** (Fedex tracking # ************). Package came to ****** and was available for customs clearance on Monday, 31/10/2022 6:40 AM. But instead of contacting the recipient, the second day on Tuesday, 1/11/2022 package was returned back to us and on Wednesday, 2/11/2022 was delivered to us in *********** (returned shipment tracking # ************). On the same day we were contacted by the recipient who assured us that no one from the Fedex tried to contact him (he got a call from the Fedex only on Wednesday saying that his package is shipped back to the sender with no reasons why). Fedex clearly failed there, as per their terms "after three attempts to deliver and/or three attempts to notify the recipient, or five business days from the date of shipment, whichever occurs first, the shipment may be considered undeliverable." We thought we will get a help, so we called Fedex customer service/billing multiple times, tried to open a claim, dispute invoices, but no one from the Fedex associates were willing to help us. Fedex CS girl even lied to us that Fedex sent an email to the recipient. To what email they sent it if we provided only the recipients phone #? Total disrespect.Fedex billed us twice, so we want to dispute those 2 invoices due to Fedex failure of service, noncompliance per their service terms. This shipment was returned one day after it was available for clearance and neither recipient or we were contacted. No delivery attempts, no 3 attempts to notify the recipient, no 5 business days given/held for customer to take action. This is a Fedex mistake, which we are not responsible for and are not willing to pay for. Fedex already charged us for the original shipment (invoice # ***********, $53.04) and for the return shipment (invoice # ***********, $61.99). Please issue the refunds for both invoices.
Business Response
Date: 11/29/2022
Dear *******************************

This is in response to your inquiry addressed to the Better Business Bureau.

On October 30, 2022, case number C-******** was opened for ***********************, requesting for tracking number ************ to return to the shipper. Our research indicated that the shipment was returned on tracking number ************ on November 2, 2022.

Unfortunately, we are unable to credit or refund any transportation charges associated with these two tracking numbers.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 11/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 24 2022 I shipped my only key to a vehicle that had been stolen and recovered to my daughter 3.5 hours away, I used "overnight" shipping and it was to be delivered Monday at ****. They lost the key and lied to me multiple times, causing me undue stress and expenses with me having to leave my job and drive to Columbia in order to have a locksmith come to my vehicle, make a new key and then bring the vehicle home. I have attached expenses, loss of wages and receipts to this account. I want what i had to spend returned to me due to the negligence and incompetency of FedEx. Of note- they have returned the payment that I made of approximately 84$- but are refusing to pay back all other expenses occurred due to their negligence.
Business Response
Date: 11/07/2022
On behalf of FedEx, please accept my apology for the experience. We received and processed your claim request. Unfortunately, upon completing our investigation, we must respectfully decline your claim. Under the terms and conditions governing this shipment, FedEx will not accept liability for any special, incidental or consequential damages, including, without limitation, loss of profit or income. We regret any inconvenience this issue has caused.
Customer Answer
Date: 11/07/2022

Complaint: 18361163

I am rejecting this response because:
It is extremely negligent and unsatisfactory that they are not responsible for the time, energy and loss of income solely on their lack of ability to compete a contracted paid request that I entrusted them with. It is poor business practice and placing myself in an extreme distressful position. I hired them and signed a contract and since they failed to fulfill their end of the contract I am out 850$. Completely unsatisfactory.

Sincerely,

***************************
Business Response
Date: 11/09/2022
Thank you for selecting FedEx as your shipping provider. We received your recent inquiry regarding the claim for the shipment referenced above, and after further investigation, we are unable to honor your claim. Your claim was previously declined for consequential damages. After carefully reviewing the documentation and the shipping records a second time, we must respectfully maintain our previous decision. We regret any inconvenience this issue has caused.
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/4/22 Went to Fed-Ex Office on *****************. ********* to pick up package. Manager *** asked for my tracking #.I gave, she said that's a *** tracking-we don't have it. After arguing w/her for at least 10 mins. she found my package. Told me not to send it here anymore, she is going to instruct all associates to not accept ***. I told her that I have been getting here routinely and it is a service provided by Nespresso. She said next time it will be refused -I asked why and said this is poor Customer service. At this point I am very upset by this treatment and not getting answer as to why I can not pick up my items here. An asscoc. "*********" tells me I need to go- When I asked why- I am not being disrespectful or cursing-I just would like answer- She said I am being a "*******" and a "*****" -at that point I was really mad and said she was a b**** she in turned called me a "Whore" I should have not stooped to her level but I was very offended and I do not need to be called names -the manager stood there and said nothing. This person if not both should be terminated from employment and I still need explanation why I cannot use this service when it is being offered.
Business Response
Date: 11/25/2022
I want to assure you that we take these types of complaint seriously. Upon receipt, I contacted the district manager responsible for FedEx Office retail stores throughout the *************, East ********. He explained he was able to speak with ******************** about her recent visit. It is my understanding her concerns have been addressed. ******************** has my contact information should she need to speak with me.

We regret the situation, but we hope this information is helpful.

Respectfully,

*********************
FedEx Executive Services
Customer Answer
Date: 11/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally contacted ********************* SVP of Customer Experience at Fedex and was ignored by his team. I am attaching the letter I sent today as additional evidence. The short version of the story is, Fedex Ground refuses to deliver to our location because of an alleged incident with the park owner that happened before we arrived in town. During the discussions to try and fix the situation, an employee of Fedex Ground physically assaulted my husband, and then the local manager lied to the police and told them the employee was fired. The employee is still working there and we are afraid to pick up packages because of this experience. The assault has a police case number in the attached document. I only want my packages delivered to the drop box on the property because beyond the inconvenience of Fedex not delivering the packages we are afraid for our safety. Fedex has ignored this issue since July. I want a resolution and action to be taken.
Business Response
Date: 11/15/2022
We certainly regret the continued concern with this issue. As communicated to *********************, all shipments that are addressed to the ** park will be held for pick-up at the Dollar General store down the street after Peak season. We hope this information will be helpful.
Customer Answer
Date: 11/15/2022

Complaint: 18360319

I am rejecting this response because:
The central issue of the complaint is that the an employee assaulted my husband, the company lied to us and the police, and this one location continues to put our safety in jeopardy. Where is our protection? Why did our safety not matter? We were forced to pick up packages at a location that the person laid her hands on my husband and broke into our car still works at because the manager lied about the outcome of the assault.

Second, I've been told that the Dollar General is not secure, so now I have to worry about my packages being stolen from that location. The proposed solution doesn't work. And if Fedex doesn't deliver my packages, the shouldn't be paid for the service. Give my packages to Fedex Express out of the same location who WILL deliver to our address and have the money go to them. That's the outcome that works.

*****************************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $115 to have a package express delivered on Friday, Oct 14th for a delivery by Saturday Oct 15th by 10:30am (tracking #************). We received an update stating that the package was delayed and would arrive by end of day Saturday. I contacted FedEx to find out what happened and to see if we could pick the package up at the local station, as time was of the essence. They informed me that the package was lost and never made it to the ***************. I was later notified via voice message that the package wouldn't arrive until Monday (3 days later). I called into 800-GO-FEDEX to try to speak with management or an escalation team (someone to provide more than the basic, low level customer service). Their customer service was poor, nobody cared about correcting their mistake, having any empathy or providing good customer service. I was hung up on twice! I tried to follow up at the local ********** branch where I made the transaction. The rep there tried to assist as best she could but was unable to provide resolution. She said that I would have to contact THEIR revenue services department to REQUEST a refund for their error.I have made over 20 calls to Fed Ex each time the customer service got worse and worse. On Oct 25th, after being bounced around to several different departments, I spoke with someone named ******* in Revenue Services who assured me that a check in the amount $115.82 would be processed and mailed to me within 2 business days. He gave me the transaction number for the request #TR1918465. To date, I have not received the check nor a refund to my debit card (original method of payment).On Friday, November 4th, I called in to follow up on my refund request. I was transferred t0 3 different departments (with no warm introduction, or even a heads up that I was being transferred). I finally was connected to someone in Revenue Accounting Services. She stated that a claim was never filed. This is going on a month, no refund of funds!
Business Response
Date: 11/08/2022
Dear *********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed while being processed at our sorting facility. ************* reflects that the shipment was delivered at 9:18 a.m. local time on October 20, 2022.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
A credit of $ ****** was processed on October 24, 2022 to the billed credit card for this shipment. Per our conversation you have received your credit.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Receiving items damaged. Repeatedly being delivered products damaged by FedEx! This is the second delivery in the last week that has been damaged in transport by FedEx. First order was also late.
Business Response
Date: 11/18/2022
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 581223595990.

We regret to learn that the contents of your shipment were damaged. Because your financial arrangements were with your shipper, we ask that you contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for assistance with filing the claim if necessary.
We understand your concerns and will continue in our internal efforts to ensure future shipments are handled to your satisfaction.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 11/21/2022

Complaint: 18359902

I am rejecting this response because: there is no resolution. They have made no mention off fixing their mistakes. The fact that I've recieved 3 out of 4 shipments in one week damaged is unacceptable. A 75% damaged delivery rate! Everything coming from independence ** is always damaged, lost, or a late delivery! How do you plan to address this? What are you doing to insure this stops!

Sincerely,

***********************
Business Response
Date: 12/07/2022
Dear ***********************,

Your report to the Better Business Bureau regarding tracking number *************** was received.

Your concerns regarding your deliveries have been brought to the attention of management responsible for operations in your area and this will be investigated and handled internally accordingly. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. Our local office also reached out to you on Tuesday, December 6, 2022 and left a voicemail. Please be sure to call back so your issues can be addressed.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a futon online and received a message from them stating my order had been delivered to my address by FedEx. I did not receive the delivery, so I called FedEx, they confirmed they delivered it, but would not give me the address they delivered it to. I explained to them that I had not received the delivery, but they would not listen or offer any help to find my missing parcel.
Business Response
Date: 11/07/2022
Dear ***********************:

This is in response to your request for information pertaining to a shipment with FedEx tracking number ************.

According to our records, this tracking number was not addressed to you, and it was not delivered to your address. Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you. However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number ************.

I hope this information is helpful.

Respectfully,

FedEx
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex Office *********** I sent a fedex envelope Oct. 28 2022 to RGF Attention ********************* **************************************************************************** paid $65.00 Was to be delivered by noon Oct.31, 2022 The envelope arrived at the ******* hub, scanned 10/29/2022 12:36 AM and then nothing more!tracking # ************ investigation case # C-******** I have phoned every day and getting nowhere. Yesterday one guy said it was in Customs at ******** **** Later I found out that info was incorrect, ******** was inquiring to them wanting to know where this envelope was.Today I was told the claim was closed!!!! It is not closed. My envelope was and has not arrived at its destination nor from what I can see it still has not left the hub in *******!Hoping you can help me. I just keep being put on hold or transfer to another put on hold.Thank you,**************
Business Response
Date: 11/08/2022
Dear Ms. ************* style="font-size: 0.875rem;">
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the
tracking number 279721457084. The package has cleared customs at *******
Hub, and has arrived at destination station for delivery on November 8, 2022.
We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 11/08/2022

Complaint: 18359355

I am rejecting this response because: I believe they did not complete the task as contracted, I would ask that I be refunded the full amount of $65.90
This envelope was time sensitive and was not delivered when promised. The non delivery caused a large amount of stress and other alternatives had to be found to manage the completion of the closing of the home which is still in the process and hopefully can be completed on time. The check that was in that envelope had to be cancelled when FedEx lost the envelope and then a waiting period before funds can then be sent again!
The communication between myself and FedEx was not acceptable. I had to phone every day and sometimes more than once a day. No one was able to give me proper answers just promises of someone was to phone me back. They didn't!

Sincerely,

************************
Business Response
Date: 11/10/2022
Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
tracking number 279721457084.
Our records indicate a proof of delivery on November 8, 2022, at 10:11 a.m.
A refund has been requested under Money Back Guarantee policy. Please
allow 7 to 10 business days for credit.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although, I have attached an email I received from FedEx which the statements made are untrue. It also contradicts what you have shared with me.
I would like this complaint to remain open until FedEx has completed the return of funds.

Sincerely,

************************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************* and I am the *** of MAS Global Corporation and we have had a FedEx account for the past seven years with little to no claims or issues. Unfortunately, I am writing to you regarding FedEx tracking number ************ and Claim Number C-******** which was denied on November 4th, 2022. For reference, my FedEx account number is *********. I am writing to you regarding Federal Express Tracking Number ************ because my claim in the amount of $1,299.99 was denied. I am asking that you look into this claim further as it was denied because the FedEx ***************** stated that I did not pay for direct signature, which indeed I did (please see supporting documents to support this). To give you some additional context, we had shipped a brand new iPhone 13 Pro 512GB on **** to a customer residing in **************, **********, in an area that is known for high crime, so I made sure that not only did I have direct signature only on this package, but I also have no re-directs, no holds, and no indirect signatures, only a direct signature is allowed on my account. We had our FedEx Representative add this to our account with the highest security in mind. With that in mind, the package was just left at the mailbox unsecured (please see supporting evidence) and the package was stolen. It was just left there at the community mailboxes without the direct signature that I had clearly paid for. My company lost $1,299.99 in revenue for a mistake that was not ours. Our claim was denied on the basis of not having a direct signature option, but as you can see from the supporting evidence, this was not the case. We clearly paid for the Direct Signature Option and we urge you to reconsider our claim in the amount of $1,299.99. We have attached all the supporting documents and hope you will reconsider our claim since this was no fault of our own.
Business Response
Date: 11/15/2022
Dear *******************************,
Your report to the Better Business Bureau was received for review.

We understand your dissatisfaction with the handling of the shipment tendered with tracking number ************. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment. Your concerns have been escalated to the appropriate level of management for package handling improvement.

As part of the research resolution, the issue was escalated to claims. Please accept our sincere apologies for any inconvenience you have encountered. As you are the shipper, a reimbursement for shipping fees was refunded. Additionally, the FedEx claims limit of liability, with prior declared value service, was honored for total payment of $1100.00.Please allow **** business days for receipt.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/17/2022

Better Business Bureau:

FedEX did a great job at resolving my issue and complaint. I can confirm that I have received the funds for the settlement as promised and it's in good order. I appreciate the BBB getting involved in this as it never would have been solved otherwise. FedEx did come through with their promises to you and refunded me the $1100 exactly as they said they would (thanks to the BBB, of course).

Great job.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/28 I was suppose to have a computer monitor delivered to my home. The tracking number stated that it was delivered but when I went outside to look I couldn't find anything. I went and check my doorbell camera and never saw the fedex employee drop off the item. I went online to track the item and saw the FedEx employee took a picture of where they left the package and a picture of the front door. I immediately notice the package is not at my front door because I have a purple door. See upload pictures. I reached out to Fedex and open a case. The case was closed after 2 days stating they couldn't find the package and to reach out to the merchant. The merchant said they shipped the package and to deal with fedex. I tried to reach out to fedex again but they not willing to assist in this issue. I truly believe either the employee delivered the package to the wrong address which I doubt because I would love to think there's enough good people in my neighborhood to deliver it to the correct address or they simply stole the package and took a picture of a random front door. I'm looking to track this item because it was a surprised birthday gift and very expensive. Thank you
Business Response
Date: 11/29/2022
See attached document
Customer Answer
Date: 11/30/2022

Complaint: 18359408

I am rejecting this response because: I don't believe the due diligence was done on the recovery attempt of this package. FedEX will constantly claim the item was delivered but won't acknowledge the item wasn't delivered to the correct address by the FedEx employee.
The picture submitted by the FedEx employee vs the actual delivery house address indicate one of two things:
1. The employee mistakenly delivered it to the wrong address. A conversation with the employee can reveal or backtrack where the employee actually delivered the item.
2. The employee stole the item and took a picture of a random house front door. Thus Fedex is not holding employee's accountable for stolen packages or tracking the counts of packages missing from their route.
Fedex will say they have no reason to disclose any information into how this internal investigation was conducted but they can't answer one simple question.
Did anyone actually drive to the delivery address and look at the front door of that address vs the picture submitted by the FedEx employee?
To simply put it back on the customer to deal with this problem is not the right response. The right response is a full detail investigation with the findings and the corrections being made to make this wrong right.
Sending a customer back to the sender is not the right thing to do when clearly, the investigation would easily conclude item was not delivered to the right address.
Next steps is ************ for more assistance to see how many more people are running into similar issues.
Sincerely,

*********************
Business Response
Date: 12/13/2022
See attached document
Customer Answer
Date: 12/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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