Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx will not deliver my package. 8/31/22: Fedex picked up the package 9/1/22: Reported as out for delivery. Later reported an operational delay, and delivery was scheduled for the next business day 9/2/22-9/15/22: Package not delivered. Package passed back and forth between *********, ** and *********, ** facilities several times. Contacted FedEx during this time to open a case, case manager not following up. Contacted FedEx daily for status update, no updates, no way to talk to anyone. Case manager keeps leaving messages to wait a few more days for an update. Her "update" every time is to just wait a few more days. This is a perishable item.

  

  Business Response

  Date: 09/30/2022

  Dear **********************;
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:56 p.m. on September 28, 2022.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18035500
  
  I am rejecting this response because:

  It was an address issue in their system, so I still do not know if I will continue having these issues in the future. I had specifically asked them to make sure the issue would be permanently fixed so I know if I can continue ordering from certain vendors that only use FedEx. Additionally, they did not read my complaint in its entirety and did not try to work with me on an alternative resolution as I had specifically requested. I told them I would not be at that address anymore by the time they figured out how to get it to me (I wasn't expecting it to take 28 extra days for delivery) and had asked for alternative options. I am no longer at the address that they delivered the package to. I've given up and received a refund from the vendor as I will never, ever receive this package before it either rots or gets destroyed by wildlife. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now spent hours of my life requesting a refund that is due to me. This is gross incompetence on FedExs part. As you will see in the attached screenshots, I paid FedEx $33.50 on August 30th (billed August 31st on my credit card statement) to change my delivery address for tracking number: ************. Even though I paid money to change my address, it was still delivered to the incorrect address, refused because no signature was able to be provided, and returned to the sender. I then had to reorder the package from the sender. I have called FedEx TWICE now to get this refund. The first time I called was last Tuesday the 6th. At that time the customer service agent said she needed to wait until there was an invoice, and that I should call back the 13th. When I called back, the agent said she was unable to see this charge. I dont know how that is humanly possible. How does FedEx not keep track of the money its making wrongfully off of its clients? Ive now emailed them and they say that they cannot see the $33.50 line item, so cannot give me a refund.

  

  Business Response

  Date: 09/28/2022

  Dear ***************************: 

  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  I attempted to contact you via phone and email and was unable to reach you. Any exception to our normal, quality service is a concern to us; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question.  At this time no proof of the payment has been uploaded to our system. *************************************** Please call me at ************ to discuss your case.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction. 
  
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx Tracking #************ FedEx contracted to deliver a package on 9/10/2022 valued at $530+tax from IL to MN with a delivery date of 9/14/2022. Steam Deck 256GB.On 9/14/2022 a FedEx driver falsely claimed to attempt delivery at my address. I have extensive security systems and doorbell camera that wouldve notified me of anyone who even walks by my property. In addition I was home for the entire 24hr of that 9/14 & 9/15, no signature is required on this package, and there is a safe spot to leave packages on my property that is clearly labeled Please leave packages inside front porch on a printed sign. Also, I received a separate FedEx package today 9/15 with no issues. See tracking #************ I have contacted FedEx to offer to pick up my property and was denied. They keep saying they will deliver it, but after 48hrs without setting foot on my property to attempt delivery and refusal to allow me to pick up my property a reasonable person can only assume they are lying and have stolen it.I would like my property returned to me immediately.

  

  Business Response

  Date: 09/19/2022

  Dear ********************,

  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 605575662244.

  Information forwarded to Ground ****************** for review as noted in voice message we left on September 19, 2022.

  Our records indicate a proof of delivery on September 16, 2022, at 6:12 p.m.
  
  FedEx continues to experience delays due to the explosive growth of e-commerce.  We know how important it is that your

  packages are delivered on time, and we remain committed to working with you on ways to leverage our network flexibility. 

  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very

  important to us, and we hope you will allow us other opportunities to serve you.  

     
  Respectfully,

  Customer Answer

  Date: 09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have wine shipped to me by FedEx many times each year. Because they are required to collect an adult signature (which is ridiculous but not their rule and not what I am complaining about), I would need to be at home when it is delivered. Since deliveries can happen anytime I would need to sit at home all day waiting. Since I have little control over what day it is arriving and work during the day, I often cannot be at home. They have an option at holding it at a FedEx site which is what I usually do. I try to make the request while the shipment is still on the way to ***** where I live but even so there is often a day delay at the most. This time the package went west of the hold location of ******, ** and then way southeast and the north again. This makes no sense. It then had a problem with the scan label which was replaced. I then was told it would not arrive (to a location about 8 miles north of the distribution site) for an additional 5 days. It could be walked in one day! This is completely unacceptable. I was told by their resolution manager that this is the normal process. It has he never worked like this before and is not what I am paying for.

  

  Business Response

  Date: 09/28/2022

  Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number 539866285405 was received.  We regret any inconvenience you experienced as a result of this situation.  
  
  Our records indicate that your shipment was misrouted and your package was delivered on September 26, 2022 and not held as requested.  Your concerns have been brought to the attention of management. 

  If the contents are damaged, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18033586
  
  I am rejecting this response because:

  I appreciate the acknowledgment of the egregious issues with this delivery (although downplayed because it does not mention that the item went from CA to DE and back, arrived during a day of excessive heat.. I have contacted the shipper because the shipment included 2 bottles of high quality wine. This product was subjected to excessive heat.  The items were initially sent when the weather was cool and it was safe to travel. The delay caused the wine to be traveling in excessive heat.  I will accept the response once the shipper has been successfully reimbursed so that I can receive replacement bottles. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/10/2022

  Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number 539866285405 was received.  We regret any inconvenience you experienced as a result of this situation.  
  
  Our records indicate that your shipment was misrouted to an incorrect state and your package was delayed and delivered on September 26, 2022. If the contents are damaged a claim form has been sent to the ***************************** to complete and return or the shipper can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/15/2022, I took a day off of work to be home to sign for a delivery that required a signature. I went out and checked for **** mail at around 1:30 PM CST and found a FedEx door tracker sticky note on my mailbox stating that my delivery was attempted. Firstly, I was home all day and within 10 feet of either of my front doors. There was never a knock on any of the doors. Secondly, I have three (3) dogs who would have starting barking up a storm as soon as the delivery driver stepped on my front porch. Thirdly, my mailbox is out by the sidewalk. The delivery person never even attempted even attempted to walk up to my house and knock. Calling 1800gofedex is useless. They did put me in touch with the station my package was sent out from but they stated there was nothing they could do and either I could be home tomorrow (ie. take another day off work) or pick up my package in person. Neither of which I can do. This is completely unacceptable customer service. I performed 100% of what was required of me to accept my delivery today.

  

  Business Response

  Date: 09/21/2022

  Dear ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 9:18 a.m. on September 16th, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18033108
  
  I am rejecting this response because I had to take an unpaid day off of work to accept delivery of the package that should have been delivered the previous day.  I have footage from my own camera as well as two (2) neighbors which clearly show the delivery person just leaving the door tag on my mailbox without ever attempting to enter my fence and come to my house.  if this was the first time I experienced this issue, I'd be lying.  This situation has happened over half a dozen times in the past.  Each time, after talking with FedEx support, and receiving the same response of "We're sorry for your inconvenience" and "We've talked to your local station", I had no recourse but to file a complaint with BBB.  FedEx is obviously not interested in ensuring their customer service improves, not do they take responsibility to make any amends for what is obviously a poor customer service track record which appears to be endemic within their organization.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 09/27/2022

  Dear ****,

  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:09/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped from ********, ** to my home in ***********, **. It was supposed to be overnight. FedEx tracking says it has been sitting in *******, ** for the last 3 days. FedEx has my package and customer service keeps brushing me off. I just want my package.

  

  Business Response

  Date: 10/07/2022

  Dear *************, 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  Our records indicate that your shipment was delayed while being processed at our sorting facility and per our conversation, the shipper reshipped this to you. The issue has been brought to the attention of management and will be addressed internally. 
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.  

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
  
  FedEx 
  

  
  

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about a delivery with a tracking numberof277561075710. FedEx damaged the item while delivering it. I tried to submit a claim with them but they have this SILLY policy that only the shipper can file a claim. I even made a FedEx account in order to submit the claim, thinking that the account would have an account number. The shipper is NOT willing to submit a claim. They Havemy money and this was not their fault. FedEx owes me $40.

  

  Business Response

  Date: 09/16/2022

  Dear ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx 
  
  

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 18032604
  
  I am rejecting this response because: AS EXPLAINED IN THE COMPLAINT. I ALREADY CONTACTED THE SHIPPER. THEY ARE UNWILLING TO GO THROUGH THE HEADACHE OF SUBMITTING A COMPLAINT. THE INDIVIDUAL SELLS VARIOUS ITEMS ONLINE AND DOES NOT HAVE THE **** TO DO THIS. AGAIN, THIS IS IA IDIOTI POLICY YOU HAVE AND YOU NEED TO REMOVE IT. A CLASS ACTION SUIT IS HEADED YOUR WAY.
  
  Sincerely,
  
  Mayo Az

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive notifications from fedex stating I am not home for their delivery attempts. I work from home, am always here during the day, and able to answer the door when needed. However, I continue to have the driver not stop as they claim, as well as NEVER stop at the stop sign in front of my condo. I have videos of **** occurrence for each of the tracking numbers below. The 3 top numbers have been the recent issue with failing to deliver the past 3 days. I have reported this to fedex already and was given a report number C19485116 yesterday, and a new number today C81816539 today. The packages have been damaged when finally delivered after multiple calls from me. I just want my packages delivered to me, and not the parking lot/wrong building/put in bushes/backporch..9261297937924335012921 ********************** ********************** ************ ************ ************ ************ ******************** ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ There we go. As8de from the top 3, the rest are in chronological order from oldest package to newest. All of those have had issues that have been reported by myself to fedex, after calling the fedex phone number. As you can tell, this isn't a single occurrence or a bad day for someone, but a bad trend that MUST be addressed.Further, my property manager advised today that he has spoken to the driver and asked her to slow down and obey the legal driving requirements to stop at stop signs, to which she continues to disregard.If you need copies of all the videos of driving, incorrect delivery, damaging of packages, etc please let me know.

  

  Business Response

  Date: 09/20/2022

  Dear ***********************,
  
  Your report to the Better Business Bureau regarding your shipments was received.
  
  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed frame that was estimated to be delivered on 09/08/22 (#************), however the package has been delayed every single day since then, without any delivery attempts. I've made numerous calls to Fedex customer service, and received differing information from all 15+ reps. **** time, my address was verified and confirmed, however the tracking indicated on 09/09 and 09/14 that there were address corrections. I was told on 09/14 that the sender entered the incorrect apt# on my shipping label and the address had to be corrected. Why would there be 2 different corrections, and so far apart? I confirmed my address over the phone before 09/14, how was the "error" just noticed? What's also alarming, is that some reps said the address was NEVER incorrect to begin with (see call w/ female named "*****"). Why can no one get the story straight? I've been promised by multiple agents that my package would be delivered by no later than 09/13, then no later than 09/14, and then a MANAGER "********" even confirmed I would have no issues receiving it by 09/15. Well I call today, 09/15, and an agent reached out to the distribution center who then confirmed it was sitting on a trailer and wouldn't be delivered until 09/16. Despite how patient and kind I've been on the phone, I've been given false promises, told by a rep named ****** that there's no supervisor who exists within Fedex to escalate my issue to, and then hung up on by a lady in the ***************** with no call back. I'm moving to a different city on 09/17, Fedex needs to honor their commitment. I'm 6 months pregnant and even offered to pick up the package myself, but I was then told it wouldn't expedite the process! My package has been sitting at a distribution center 15 minutes away for the last week, your reps provided conflicting info, no one has called me back, and on top of that, Fedex damaged a SEPERATE package (#************) that I now have to wait on again! This is far past a verbal apology!

  

  Business Response

  Date: 09/21/2022

  Dear ***************** :
  

  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the box was damage, open, and the contents were in good condition.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.  The appropriate management has been notified and an internal review has been performed.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  
  Respectfully,

  FedEx

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex has continuously falsely stated they have attempted to deliver a package to me of a purchase I made. I have taken time from work to ensure I have been home in my apartment when the package has been out for delivery. The first attempt I was working from the office but upon notice of the impending delivery the next day, stayed home to wait for the delivery. After waiting all day, at 8:30 PM EDT, I received a text notification that my package was delivered and signed for yet I did not sign for it and no one knocked on my door. After talking with FedEx it was determined that the package was signed for, then rejected, placed back on the truck, returned to FedEx carrier center and then shipped back to the shipper. This delayed receipt of my purchase for another 10+ days as the seller believed based on the tracking, that the shipment was delivered. Once the shipper sent it back again to me via FedEx, I once again waited all day for the package to be delivered and once again received a message that FedEx had attempted to deliver the package but I was not available, which is false as I saw the driver drive past my apartment complex and never stopped, and no one knocked on my door. Once again I called FedEx to complain and they assured me it would be delivered by **** the next day. The next day I stayed home once again only for Noon to pass, no package being delivered. I called FedEx as instructed the night before if package was not delivered by ****, only to be told, "they will probably be there by 8:00pm. Around 2:00 PM EDT, I received a message stating FedEx had tried to deliver package but I was not available. I was at my apartment the entire time and no one knocked on the door or tried to deliver a package. They are stating they will attempt to deliver once more the next day before sending package back. I believe all these events passed the initial shipping of the package back to the shipper by FedEx are retribution for the complaint I filed with FedEx initially.

  

  Business Response

  Date: 09/28/2022

  Dear : MR. ***********************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment #************ traveling to your address of ************************************************************************ 30307. 
  
  Local management has advised that this has been addressed with the driver and the provider. Management also advise they left a message for you and the provider as well. I understand local management contact has been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  
  Respectfully, 
  
  FedEx