Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my sister went to her local dollar general to shipped a package to her niece which is my daughter her birthday is february 8 this wednesday This Is Really RIDICULOUS!!!! So when My Sister **** The Package To Be Picked Up By FedEx She Screenshot Me The FedEx tracking number OK So I Went To The FedEx Website So I Tracked The Package It State That Would Be Delivered On February 4,2023 . So I Put My Email Address So I Could Be Notified Of When The Package Is Going To Be Delivered!!! I Waited And I Waited Till 5:00 pm February 4,2023 I Noticed That I Get Any Emails . So I Went On The FedEx Website To Put The Tracking Number In It's States That's It's Been Rerouted To ****** A Whole Nother State ?????? Today Is February 6,2023 The Package Won't Be Delivered Till February 7,2023 WHY !!!????? Today Is Not A Holiday FEDEX Can Put My Daughter Package On The Delivery Truck ?? TODAY !!!! NOT On February 7,2023 WHAT'S WRONG WITH TODAY!!!! ????????? PEOPLE REALLY NEED TO STOP DOING BUSINESS WITH FEDEX!!!!!!!! POINT BLANK PERIOD!!!!!! THIS IS THE SECOND TIME !!!! THAT I HAD TO FILE A COMPLAINT AGAINST FEDEX !!!!! MY BEST ADVICE TO PEOPLE IS ALWAYS USED **** OR ********** BECAUSE THEY WILL DEFINITELY DELIVERED WHAT EVER YOU MAIL ???? THEY DEFINITELY GET THERE ON THE EXACT DAY !!!!!!

  

  Business Response

  Date: 02/10/2023

  Dear ****************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking number 

  61290274420333021358.  Our records indicate a proof of delivery on February 9,

  2023, and you confirmed on February 10, 2023, that you received the package.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking: ************ Delivery attempted Wed 2/1. We were not home. Tag was left. I called a few hours later to manage a redelivery. The agent said the shipment was blocked from this service, continually referred to our home as a business (this was consistent with every agent every day), and said that redelivery attempts would automatically happen every weekday between 9 am-12:30 am.This was a lie.We took two mornings off and sat and waited, and no redelivery attempts were made.I have called FedEx multiple times a day since the initial delivery attempt, and every single agent is the absolute worst and they all have different and conflicting information. I have even emailed a corporate email address, and they told me I must speak with the heavy freight department. Same story - every agent is the absolute worst and they all have different and conflicting information that is never correct.I have been told: redelivery would happen Feb 2 redelivery would happen Feb 3 I don't need to call to request redelivery I MUST call to request redelivery redelivery would happen Feb 6 (yet it's still as pending) --> An agent called ** spoke to a local agent called ***** who said this, but clearly this isn't happening)Why do you lie so much?How can a company be this inconsistent in it's customer service and still be considered remotely reliable?Will you do what you were actually paid to do and delivery our package?

  

  Business Response

  Date: 02/14/2023

  Dear *************************
  ? 
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at  11:22 a.m. on February 6, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19339355
  
  I am rejecting this response because:

  I have not been contacted by FedEx and I requested that.

  I would like to speak to someone who doesnt answer, I cant answer for what happens in your area.

  and when I ask if they represent FedEx, they hang up on me.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/20/2023

  Dear ******,
  
  Per our conversation we understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something. I paid the company $17 shipping. Fed ex has had my package since January 27th. On February 2nd the status said it was on the truck for delivery. It never came. On the 3rd, it said it was out for delivery but never came. Now I get a message saying the package is delayed again. The automated service says our reps don't have any more information and hangs up on me. It's crazy how business can manipulate thing like this and it's legal.

  

  Business Response

  Date: 02/15/2023

  Dear ***************************,

  Your report to the Better Business Bureau regarding tracking number 393925771110 was received. 
   
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operations during the time in which your shipment was being transported. Tracking data reflects that the shipment was picked up at our local station on February 7, 2023 at 2:21 p.m. 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
  

  FedEx 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd I had a very important card that I wanted to get to my fiance's niece by Christmas. The first place I went to was FedEx but they had really high rates. I have never sent mail overnight delivery before. Second I went to *** and their rates were even higher which was the reason ultimately why I went back to FedEx and paid the $80 to have this gift arrive by Christmas Eve. Now I realize that the holidays brings chaos for the mail delivery system I totally understand that but when you have an employee guarantee, I repeat guarantee that this specific piece of mail that weighs as much as a few ounces we'll make it by Christmas Eve that was enough for me to spend the $78 of the $98 I had to my name. So I dropped the cash this was 3 days before Christmas. The next day I decided to look up the tracking on the package ( or should I say envelope) only to find that it says that the package is on time and that it was processed at the point of me dropping it off and it made a trip somewhere didn't really describe where and was currently in ***** ****** now this is the next day and it's still in ***** ****** but it said on time so I didn't think anything of it I figured maybe the tracking system lagged the real time specific information but as the day progressed and I followed the tracking I noticed that there was a problem some point later in the day it there turned into an exclamation point that said that there was a problem. I figured it was a storm maybe I didn't really know but all I knew was that what was most important to me wasn't going to make it on time. So Saturday came and went Christmas Eve and Sunday came and went Christmas Day, and both those days the computer tracking system said the same thing. Logistics or whatever else it was my package didn't make it so it's destination point in the specified time I paid for. It finally made it on Thursday December 29th after traveling to ********* and wherever else. This is truly appalling, and distasteful

  

  Business Response

  Date: 02/13/2023

  Dear ************************, 

  This is in response to your inquiry addressed to the Better Business Bureau.  

  We understand your concerns regarding the delay in transporting the shipment with FedEx tracking number ************, and deeply regret the difficulties you encountered while calling our toll-free number.After performing additional research, it was verified your shipment was delayed due to inclement weather conditions that impacted local fight operations during the day of departure. It was also  subsequently impacted by weather through out our operations in route to destination is ******.  Please accept our assurances that your shipment was sent out for delivery as soon as possible under these conditions.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. FedEx liability for money back guarantee with delays related to weather are posted at FedEx.com. We will not be liable or responsible for loss, damage or delay caused by events we cannot control.  As a one time gesture of goodwill, full transportation charges of $78.81 have been refunded to your address. Please allow **** business days for processing. 
  
  On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My packages were to be delivered Saturday, 2/4/20232:23 AM In transit ******, AR 7:14 AM At local FedEx facility ******, AR 7:15 AM Delay Package delayed ******, AR 7:24 AM On FedEx vehicle for delivery ******, AR 7:39 PM Delivery exception Customer not available or business closed ******, ** I have been home all day and there was no packages. Sunday 2-5-2023 Called Fedex this morning because I got text messages that Delivery attempted: unfortunately , Fedex couldn't complete your Amazon Delivery but nobody bothered to deliver my packages.I have been on the phone with them at 907 am and the lady said it would be delivered today, Here it is 7 pm and nothing. Still shows Sunday, 2/5/20233:04 AM At local FedEx facility ******, ** 3:06 AM Delay Package delayed ******, ** 4:38 AM On FedEx vehicle for delivery ******, ** everything shows ****** I don't live in ****** I live in *********** Been Home ALL DAY!!!

  

  Business Response

  Date: 02/16/2023

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the 

  tracking numbers ************ and ************, that were not attempted delivery for 

  several days so you picked them up from the Ground facility.  The local Ground manager called

  you to discuss further and the information was reviewed with driver.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

   

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FEDEX company out of Whittsett,** had failed to deliver packages to our house twice in the last week. Tracking numbers shows that they delivered a package from Rock Auto and Chewy.com to our house but we have not received either package. Rock Auto cost was $50 for a replacement parking light for our car and the Chewy package cost was $150 for ferret food and bedding. We have tryed to call the FEDEX warehouse in both cases but without any success. FEDEX also didn't deliver a bed frame I had ordered from ******* about 6 months ago. They are delivering our packages somewhere else and we are out of close to $300 for all 3 shipments. They don't even try to find our house because we don't live right at the road but back in the ***** a bit.

  

  Business Response

  Date: 03/20/2023

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Unfortunately, we are unable to provide you with any details regarding this shipment, the tracking number provided (**********) is not a valid FedEx Tracking Number.
  
  Because your financial arrangements are with the shipper, you should contact them for further
  assistance regarding reimbursement or replacement. Please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19335052
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/20/2023

  FED-EX does not have any proof of tracking because they delete tracking numbers as soon as they say they deliver it. Only 1 person has actually called me about this problem about 1 month ago but has not been in touch since then. They just want me to drop it so it will go away. They need to be held responsible for not doing what we payed for. I want my money back for the things that didn't get delivered to my house like they should have almost 2 months ago. I will not let this just go away.

  Customer Answer

  Date: 03/30/2023

  I am in contact with the *** and also the Attorney General Office of ************** .and have filed a complaint with these groups. If I have to, I will file a law suit for myself and any other people in ** that have been wronged by this company that plain out steals from the general comsumer.

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Chewy package was shipped via FedEx on January 27. It is medicine for my pet. The tracking number is ************. The tracking information stated that delivery was attempted on January 29 but that is not true. The email I received stated that the delivery could not occur because no one was home. But I was indeed in my home. They then said that delivery was delayed. When I called FedEx to get an explanation for the delay I received no further explanation for the delay or any assistance. To date the package is still listed as delayed.

  

  Business Response

  Date: 02/09/2023

  Dear *********************:  
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret that your shipment has not been received.  Although additional research has been conducted,unfortunately, we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package November 30th 2022 the package never arrived I paid for insurance the tracking number is ************.they refuse to settle what's the point of paying for insurance

  

  Business Response

  Date: 05/01/2023

  Good afternoon,

  This claim was paid out at 4209.99+16.53 in shipping. The check was deposited on 3/30/2023..

  Sincerely,

  **************** | ******************** | FedEx

   
  

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order and FedEx was the delivery company.Their driver showed up but left no package.Now FedEx is refusing to do anything or deliver the package.They will not even respond to me or call me.

  

  Business Response

  Date: 02/16/2023

  Dear ******************, 

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the way shipments are being delivered to your property. Management has been advised of your concerns and local research was conducted. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment on FedEx tracking number ************. As part of the resolution, the issue was escalated internally for future service improvement processes.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper can then contact FedEx for any assistance with their claims process.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx 
  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19336313
  
  I am rejecting this response because:FedEx needs to take responsibility for loosing packages.Instead they always shift blame to whoever you bought it from.I think that is unfair as they were not the one in possession of said package when it was lost.I also know rejecting this means absolutely nothing.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/27/2023

  Dear ****************************,
  
  Thank you for your reply. Our apologies that we may not have answered to your satisfaction. 

  Just as your financial arrangements are with the shipper; FedEx has entered into shipping agreements with them directly, as well. At this time, they have not chosen to file a claim.  Once the shipper contacts FedEx for any assistance with their claims process, we will dutifully reply with the appropriate resolution for undelivered or damaged packages.

  Please accept our assurance appropriate feedback has been given at local level for service improvement. On behalf of FedEx, we extend our sincerest apologies for the inconvenience you experienced by this issue.  
  

  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to report that the **********, ** FedEx Facility has been a problem. They had a package delivered on 02/04/2023 at 2:40AM and was scheduled to be delivered between 9:30AM and 1:30PM on 02/04/2023. It sat at that facility till it was delivered 02/05/2023 to ********, ** at 5:27AM and out for delivery at 5:52AM to my property at *****************************************************************************. FedEx has been horrible for the last year and a half with deliveries. Losing packages, tossing items out of the back of their truck to my address and even tossing a cigarette **** out in my driveway and he was at the wrong house for delivery. I have spoken with FedEx in ******** but really lost faith in FedEx as a whole. I am exhausted from their lack of customer service and want this addressed.They lost my ************************* CD in January and claimed it was delivered with ************. It was never delivered and I paid a marked up price for a replacement CD. This shipment ************ has gotten me really mad with FedEx and their inability to tell the truth and mislead and steal items.

  

  Business Response

  Date: 02/10/2023

  Dear: Mr. **************************************** is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 10:15 AM on February 5, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery and the driver(s) behavior have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope they stand behind what they have told me on the phone and things look in a good way instead of the way it has gone over the past couple years.  
  
  Sincerely,
  
  ***************************