Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,441 total complaints in the last 3 years.
- 5,056 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have lived in our home for 5 years. It is a parsonage that is on the same property as our church. Delivery drivers must go into the parking lot and drive around to the house to drop off packages. For 5 years, there has only been a handful of times that the drivers made it to the house. Mind you, ********** and Amazon have no problems delivering to us. The house is visible from the highway and there are address numbers on the mailbox and in front of the house. We have spoken to multiple managers at the local FEDEX distribution center in *********, ** who have assured ** that they will resolve the issue. The managers there have even printed out ****** maps with written instructions on how to find the house and given them to the drivers (in NOVEMBER - see att'd). They continue to fail to deliver to our house. They either drop the packages off at the fellowship hall porch which we cannot see from the house, or claim they can't get into the "chained" parking lot and take the package back to the warehouse. The chain always has a gap large enough for vehicles. Today, they delivered to a completely different address across the highway. We called the local distribution center to tell them we did not receive the packages and were told, yet again, that they had to contact the contractor and ask him to contact the driver. We have now been told that the driver cannot be reached by the contractor for some reason. My husband and I are both disabled and need these packages delivered to our door. Nonetheless, I drove over to the house that the packages were delivered to (per the picture on the delivery notification), and the residents there said that the driver had come back hours prior to retrieve the packages and told them he was going to deliver them to our house (which is literally on the other side of the highway). We have yet to see the driver or our packages. One package contains a much needed CPAP machine for health reasons. This isn't acceptable! 5 YEARS!
Business Response
Date: 02/14/2023
Dear ***************************
This is in response to your inquiry addressed to the Better Business Bureau
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 02/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx now habitually fakes attempted deliveries. My last package had 4 fake attempted delivery scans before the driver finally decided to do his job and deliver it. Today I was home all day waiting for my package but the driver never came. He simply updated the delivery status to customer not available. Now my package has been rescheduled to be delivered on Sunday Feb 5. Will the driver really delivery my package tomorrow or he would fake attempts for another few days?Business Response
Date: 03/02/2023
Dear **************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Our records indicate the shipment on tracking number 507867673421383 was delivered at 1:03 PM on February 5th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.After I received the specific package in this complaint, I found that the sender forgot to include my apt# in the address so it wasn't the driver's fault this time. I gave the driver a 5 stars rating on FEDEX website to make up for the complaint towards him. FedEx's ****** has called me twice, though I didn't have time to call back I appreciate their effort. I had another package sent to me via FEDEX recently and I redirected to a ********* 6 miles away from my home for pickup, the pickup experience was OK. I wish FEDEX had more pickup locations, I have a ********* and a FEDEX office within walking distance but they both don't offer pickup.
Sincerely,
**************3060 ******************** Apt 201**********, ** 45220Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8 cartons were delivered by Federal Express to our warehouse at ************************************************************ and all were destroyed during delivery by the trucker. The vendor accepted a return for all 8 damaged units and re-sent another 8 units 1/27/22. delivery scheduled for delivery 2/2/23 and was still not delivered. The same trucker that destroyed the 1st shipment would not deliver and said the units were hazardous (labels show non-hazardous). This is a lie and the truck driver is not a chemist, he was mad being in trouble for destroying the 1st shipment of 8 units.tracking number: ************ + 7 more. WE STILL DO NOT HAVE OUR GOODS, BUT FEDEX GAVE US CASE NUMBERS C98034456 + 7 MORE. The vendor, *****, also contacted federal express to inform them these items are not hazardous-The truck driver also called me to tell me he will not deliver as the items are not on a pallet and lied about the items being hazardous. This information was told to me 2/4/23Business Response
Date: 02/08/2023
Dear ****************:
Your report to the Better Business Bureau regarding tracking number632367410263 was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate your package was undeliverable,and therefore, was returned to the shipper on tracking number ************.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Respectfully,
FedExCustomer Answer
Date: 02/08/2023
Complaint: 19334358
I am rejecting this response because:Why ? It was delivered once and the trucker destroyed all 8 cartons-see attached-
UPS has delivered 7 previous cartons of these items without damage.
Every day we still receive delivery information from you saying:
will be delivered 2/3 then 2/4 then 2/6 then 2/8 They all say our for delivery
Please explain why you continue to confuse your delivery. Also the reason they will
not deliver was because the trucker said these items were now hazardous-even though they were
all marked non-hazardous-Is the trucker a chemist ? he is a liar ! his name: is ******
at ************
Sincerely,
*************************Business Response
Date: 02/15/2023
Dear ****************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 02/15/2023
Complaint: 19334358
I am rejecting this response because:A 4TH SHIPMENT IS COMING FROM ZORO COMPANY-PICTURES HAVE BEEN TAKEN
BEFORE SHIPMENT-SINCE YOU HAVE DESTROYED THE PREVIOUS 3 SHIPMENTS OF 8
5 gallon cans-I WOULD LIKE TO WAIT TO SEE HOW THE 4th SHIPMENT ARRIVES-
IF YOU DESTROY THIS SHIPMENT LIKE THE PREVIOUS 3 SHIPMENTS I WILL HAVE OUR ATTORNEY'S
ADDRESS THIS ISSUE-I SUGGEST YOU SPEAK WITH THE PEOPLE THAT HAVE DONE THIS AT: ************
AND ************ (FEDERAL EXPRESS) THEY HAVE INFORMED ME THAT THEY WILL NEVER DELIVER OUT ORDERS
I THINK THEY SHOULD BE FIRED !
Sincerely,
*************************Customer Answer
Date: 02/17/2023
Date Sent: 2/15/2023 4:35:15 PM
Complaint: 19334358
I am rejecting this response because:A 4TH SHIPMENT IS COMING FROM ZORO COMPANY-PICTURES HAVE BEEN TAKEN
BEFORE SHIPMENT-SINCE YOU HAVE DESTROYED THE PREVIOUS 3 SHIPMENTS OF 8
5 gallon cans-I WOULD LIKE TO WAIT TO SEE HOW THE 4th SHIPMENT ARRIVES-
IF YOU DESTROY THIS SHIPMENT LIKE THE PREVIOUS 3 SHIPMENTS I WILL HAVE OUR ATTORNEY'S
ADDRESS THIS ISSUE-I SUGGEST YOU SPEAK WITH THE PEOPLE THAT HAVE DONE THIS AT: ************
AND ************ (FEDERAL EXPRESS) THEY HAVE INFORMED ME THAT THEY WILL NEVER DELIVER OUT ORDERS
I THINK THEY SHOULD BE FIRED !
Sincerely,
*************************Business Response
Date: 02/21/2023
Dear ****************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 02/24/2023
Complaint: 19334358
I am rejecting this response because federal keeps harassing me with falseinformation. I have attached the latest lie from them. There was NO DELIVERY MADE
Please explain why you continue to LIE ???:
Sincerely,
*************************Customer Answer
Date: 03/01/2023
Date Sent: 2/24/2023 12:53:29 PM
Complaint: 19334358
I am rejecting this response because federal keeps harassing me with falseinformation. I have attached the latest lie from them. There was NO DELIVERY MADE
Please explain why you continue to LIE ???:
Sincerely,
*************************Business Response
Date: 03/02/2023
Dear ****************,
This is in response to your inquiring addressed to the Better Business Bureau case.
Your concerns regarding your experience have been noted. The appropriate management have been notified and are researching your concerns. We value this feedback for process improvements and thank you for bringing it to our attention.
We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExCustomer Answer
Date: 03/03/2023
Complaint: 19334358
I am rejecting this response because they are still reviewingI will wait until their review is over and why they said the order was delivered and it was not:
Sincerely,
*************************Customer Answer
Date: 03/13/2023
From the CONSUMER:Sent 3/3/2023 6:20:51 PM
Complaint: 19334358
I am rejecting this response because they are still reviewingI will wait until their review is over and why they said the order was delivered and it was not:
Sincerely,
*************************Business Response
Date: 03/15/2023
Dear ****************:
Your report to the Better Business Bureau regarding tracking number632367410263 was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate your package was undeliverable, and therefore, was returned to the shipper on tracking number ************.Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer Answer
Date: 03/16/2023
Can federal express please tell me where our order is ?
They said it was delivered to our warehouse at *********************************************************
however we never received it
Also why would they not accept my mail asking them where are goods are -SEE ATTACHED ???
Initial Complaint
Date:02/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Invoice Number: *********** Invoice Date Dec 15, 2022, I received a commercial invoice for duty and taxes for $32.73 I contacted FedEX because I didnt understand this bill and along with never being explain to by the seller nor FedEX that I would be charged any extra upfront fees. In my emailing of the seller along with my invoice this was ever discuss. I have no paperwork from the seller nor FedEX letting me know that I would be charged this Duty and Tax fee. In fact, I have never heard of this tax until this event. I did contact FedEX and filed a complaint about this bill and they stated they would look into this, but never received feedback from them, just the bill.Whatever policy or agreement they may have, is only with the sender because the receiver is never aware of this. The receiver only has knowledge of the package and never the contract. In fact, they will not discuss in matters with the shipment because the contract is with the sender, and they will always reference you back to them. So, any fees that need to get paid should be between the two parties that are in contract with; so, I request that FedEX stop requesting payment from me.Lastly, they delivered my package to the wrong address and mailing the bill to the wrong address.Business Response
Date: 02/15/2023
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 391089588786.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt, but as a gesture of goodwill, a one-time credit for $32.73 has been applied. Any future shipments will be eligible for the assessment of duty and taxes.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************11269 *****************************, ** 63033Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 31, 2023 I paid $62.02 for my package (a check that needed to be delivered by 5:00 February 3, 2022 for my rental house) to be delivered the next day by 10:30. I was never told they were experiencing weather delays at the hub facilities so I could take it to another carrier service. As of Friday night my package was still sitting in the original location even though their hubs were since open and running On February 2nd. Spoke to many employees one giggled at me and the other hung up on me. No resolution or call backs, texts or emails have been sent to me. Even though I requested it. My son had to literally fly to ******* ******** from ******* the afternoon of February 2nd and drove back to ******* so the rental agency could get the check in time. I requested a refund several time to be told no it was a weather issue and they were not responsible. They should have at least sent it overnight on the 2nd when weather was no longer an issue.Business Response
Date: 02/13/2023
Dear ***********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was returned to you per your request.Our terms and conditions do state the following. We will not be liable or responsible for loss, damage or delay caused by events we cannot control. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, mis delivery, non delivery, misinformation or failure to provide information.
However we are making a one time customer satisfaction exception and crediting you $62.02.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. Your business is very important to us, and we hope you will allow us opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The drivers never listen, the worst service ever. The driver lied and said he couldn't get in the building Tracking # ************.Why can't they leave the package in front of the door? Every time it is a problem.Business Response
Date: 02/20/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:25 a.m., on February 6, 2023, to which you have confirmed receipt. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex delivered a huge box to my door that I didn't order, without a tracking number, so I can't send it back, and they won't come and get it. It's huge and I call and they just ignore me because I don't have a tracking number.Initial Complaint
Date:02/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Claim # ********** for damage caused by FedEx delivery person on Oct-28-2022 around 5:29pm EST. About $500 for the labour and material was claimed but no reply or update from Adjuster of the ARC FedEx Portal <****************************>.FedEx need to pay the repair cost for this damages that was reported via phone and email multiple times.Business Response
Date: 02/24/2023
Dear ***********************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding Claim number ********** and tracking number 612203137120.
We were very concerned to learn of the reported damage to your property. We are also very pleased that we were able to reach a settlement agreement with you regarding your property damage in the amount of $120.00 which covers the mailbox, labor, and material.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************************, ** 02148Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For over 2 years now I have file claims and complaints with Fed Ex Customer Service due to the incompetency of the shipping department to correct the issue of ALWAYS labeling ************** ************. When an address comes from a company that has **************************************** on it, Fed Ex transfers the city to ************ instead of having their system calibrated to know the difference. I have had numerous packages delivered incorrectly and have had to file several claims concerning the incompetency of this delivery service. I even request to pay certain companies extra shipping cost to ship by any other means beside Fed Ex. Apparently the company does not care about the customer or they would find a way to provide better and more updated service.I have a small ********* online retail business We signed up for a FedEx business account to use for our shipping but since they are so inept in delivering to the correct address for me at home we opted to go with *** and **** even though the rates are higher. Honestly, making sure our packages go to the correct address vs. having to refund the customer and then file a claim against Fed Ex delivering incorrectly and waiting to receive our money just is not worth the little savings in shipping cost. The uploaded images show the original order information from LOWES. The second image shows the driver is completely inept when it comes to "providing proof of delivery" since he/she took a photo of the truck or van cab and actually submitted that for proof of delivery and the 3rd photo shows where the address was CHANGED to ************ instead of **************. Based on this delivery I have no faith that the others will be correctly delivered nor can I begin to even guess where this delivery end up. Fed Ex should truly fix whatever PROBLEM they have with their geographical error in the shipping labels!!Business Response
Date: 02/15/2023
Dear ****
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Our records indicate the shipment on tracking number ************ was delivered at 1:09 p.m. on February 4th, 2023. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 29, 2023 FedEx delivered my package to the wrong address , and marked the item as successfully delivered. I tried to reach out to them I opened a claim because the place they left my package is not my address . I never received my package and they are failing to give me a resolution where they staff delivered my package to the wrong location and I still havent received my package . Below I added a picture of my home and I added a picture of where they left my package . I didnt receive my package or a refund .Business Response
Date: 02/24/2023
Dear *********************:
Your report to the Better Business Bureau was received.
Our research is still in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
Respectfully,
FedEx
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